Well, just tried with my company and although it brings up a dozen results, all of them are wrong - the CEO address isn't his actual address, just one that someone has gotten hold of that matches the first.last @ company style.

You'll find most companies have REALLY bizarre CEO/director addresses where the published ones go to a PA or a customer services dept.

Absolute rubbish.
Complaining is the best customer satisfaction survey out there. Businesses should thank you because it tells them where they are going wrong. And yes i had a business for years.
There is an old saying..... no customer services equals no business.
So in effect do their jobs correctly with good customer satifaction and they will thrive.

I once bought an Iceland quiche Lorraine that was full of bacon fat bits, I put the in a plastic bag and posted them to customer service 2nd class :joy: CEO email is great, my go-to resource

Something about the picture on this really annoys me.

Not a deal nor a freebie why is this on hotukdeals?

let me email bt -poor signals on my mobile for last 3 weeks

Don't bother with Samsung. Written to CEO twice now and gone through resolver and absolutely nothing. I've spent hours and hour since the beginning of November when Samsung collected and lost my phone on the way for repair. They keep telling me they're looking into it and we're now almost 10 months on. I'm still having to borrow old phones from friends. I won't buy a Samsung product again having read so many other negative experiances

When you look at the site it expects you to pay... am I missing something? Is this basically just spam?

Not in any of the examples I tested....

For crying out loud, I'm listed - with an incorrecct email address.

Yes they were all genuine and I put time into making those complaints, The ben and jerry's was a compliment to them and was surprised when they sent me some goodies out like headphones,spoons and bits and bobs.I wouldn't just complain for the sake of it :smile: .

On another note I needed to complain to Virgin Ceo as I just got installed back in April this year with tv and broadband and after 6 hours they cut me off , rang up the next day to ask why and they said I owed £360 for 6 hours lol and if I paid it they would put the services back on ,the person that gave me the deal didn't put the proper discount for the boxes and they were charging me full price, after 3 days of them telling me they can see that it should have been applied and kept asking me to pay the £360 ??and they were having issues apply the credit I ended up contacting high above to cancel as they were holding me into a 12 month contract ,just wanted to cancel and return the boxes and No I didn't get anything out of Virgin after there messup except , i remember to avoid Virgin media in the future.

This is untrue. Most email addresses are the actual CEO's email addresses. However most emails received by them from external email addresses are screened by their secretary/PA and forwarded to senior managers when it is customer service related. This is the reason you would very rarely get an email response directly from CEO.

TSB Bank was an exception. I got an email response from the CEO indicating that he is passing the message to a Senior Manager to look into. However the person who contacted me was unlikely to be a Senior Manager from the way he tried to resolve the issue. Even though it was the bank's misleading advertisement and how the rewards are calculated he did not budge and uphold my complaint. Now a complaint to Financial Ombudsman will hopefully address it.

I hope your claims are genuine. The way you have presented as if you complain and are given loads of free items. My experience cntacting via CEO helpdesk is they will quickly fix the issue if they are in the wrong and sometimes pay out a good will amount via their gift card/voucher - to ensure customer is retained.

Agree. Managed to get out from broadband contract due to increase in future prices. Rung twice to get confirmed that they wont charge for early leave due to increase. They confirmed. Swapped IP. Got letter from WF telling will get charged. Rung them again. They explained its automatic letter, don't worry-no charges.Next month £180 taken from my bank. 1 hour on phone. Finally after 2 weeks refunded.

Basically just links to the Directors register of Companies for the majority and 'creates' an email address for anyone who holds themselves out as CEOs. I work in Telecoms and I know that the actual email addresses for the CEO's of the big players are different and that the 'assumed' email address are simply routed to customer services.

British Airways only have customer service monday to friday 1pm to 5pm. Thats handy for someone working 9am - 5pm with lunch 12pm - 1pm. Thanks for this. Email being sent to CEO.

Bet you think you are

All these companies with complaints against them are doing the right thing (deal with the best possible way to resolve issues) but what Holly suggested is not correct (not valid complaints)?

I emailed the Vauxhall CEO in February. Got totally missold a brand new Vauxhall Astra from one of their dealers (Drive Leamington Spa). Got a reply from his PA who couldn't care less and just fobbed me off.

Terrible experience after spending 25k+, will be the last time I ever buy a Vauxhall.

So it's OK for Asda to sell peppered steaks without pepper on it? the world would be much harder if there were more people who thought like you

Great stuff

We had major issues for a few years with Genesis Housing Association. Only when we started copying in the head honcho did we eventually start getting some of our issues sorted. Not 100% but better


Certainly helps.if you can. Ps Genesis were complete ballbags,

Bet you're fun at parties.

I sent email after email for an insurance claim and eventually used the CEO email and explained the situation, the company phoned me 9 hours later at my workplace and also gave me £50 for the inconvenience suffered -Result

Holly you need to get out more. I'm surprised if you have ever seen a pothole.
People complain too much for the wrong reasons, therefore the valid complaints get ignored because of the Victoria Meldrews like you.

works perfectly thanks OP.
Got response from skys executive member acknowledging the email to ceo.
sending an engineer out tomorrow and his team has taken over the account from normal CS who do not have access to my account anymore.
all calls will be directed to them and they would be monitoring broadband for a month after engineer fixes frequent dropping of the broadband.
will call me tomorrow after engineer fixed it too.

Muppet kids nearly got killed

Gold star to you

I had a look, and it doesn't seem to find much for the company I'm in, which is good.

The directors are above petty issues, a CEO is employed to guide the company in a new direction. Do not go to a CEO unless you've been through the official means, i.e the complaints department first.

Our complaints department exist to sort out 'complaints' with our customers. Some are ridiculous (I didn't read the terms and conditions, so what, blah blah blah), but other, legitimate complaints, such as rude staff, and things of monetary relation, are taken very seriously and escalated as high as they need to go, often to the directors if the money is high enough.

Everybody can improve a company, but the best way to do so, is, and has always been to NOT SPEND MONEY THERE. Vote with your wallet.

I doubt it will work with Talk Talk. They had a whole department set up under the premise of a CEO dealing with complaints and really just there to f. you off.

Wow what a bunch of muppets if someone popped up in my emails crying about one of their steaks not having pepper on it I would forward to everyone in the office and have a good laugh about it, seriously though do people not have more important things to do then throw their toys out the pram over minor issues? Surely you can spend your time doing something more productive.....

Always worked for me.

Good luck you won't get anywhere with Samsung.

Top fellow.

Here is the list of UK council chiefs:

ceoemail.com/uk-…php

Thank you going look into this tonight

Endole.com is a good site too. It seems to be quicker to update when CEO details get changed/updated.

Yikes, what is the world coming to? Surely your time is more valuable? Get the pepper out of the cupboard, 30 seconds and job done. Ahhh...

Does it have the number/address for the CEO of Royal Borough of Kensington & Chelsea?

If so,I want to pass it onto the Grenfell tower residents.X)

"they're" paying my wages...

I've done the same with Morrisons and they offered me a voucher and apologised. Guess what the voucher was never sent. Useless!!! Not spend a penny there since!

Worth adding that I've neither asked nor expected anything other than "Sorry, we'll deal with the issue. Thanks for bringing it to our attention."

On the other hand it worked with EE and sped up the process considerably.

Here's a link to get straight there:

ceoemail.com?q=admiral

Heat. Thanks OP. I'm currently having issues with Admiral Home Insurance Claim and I hate to have to resort to writing to the CEO, but hopefully this will make them spring into action!

I think the site has safeguards to protect against scrapers and scammers.

How many times have you remarried?

Ordinarily it isn't, of course, but these emails do usually get through to an Executive Team, and they'll usually resolve most issues in a far more effective way than going through any other route.

Having said that, they do occasionally go direct to the CEO and I was amazed on one occasion to get an incredibly apologetic phone call from one CEO at Heathrow, on his way to the US, assuring me that he would personally ensure that the problem was resolved within 24 hours - and he was as good as his word.

These email addresses, though, are intended to be used as a long stop - not for everyday complaints. Use them wisely, and only when you really need to.

People here think it's really the CEO's that are responding, really?

Why so many cheap skates in the world. Free fish fingers ! Manipulating people and businesses to give you stuff free. Spend your time more productively and buy these things legitimately. Moaning idiots

Really disagree with this, fair play to those using it for the right reasons but you also have people using it for the wrong reasons, eg. Spammers/masking and alot of CEOs have been targeted as a spammers dream to "transfer money"

Just my thoughts!

It most certainly is not!

Which has got to be better than the Indian call centre or online Indian chat. I would be too ashamed to admit I worked for BT customer care.. Which in my opinion is the worst I have ever come across. Ofcom sorted it in the end. I want to go back to BT but dare not in case I need to contact them for any reason

Just in case nobody realised this, emailing the 'ceo' doesn't actually mean you're speaking to them. I work for BT Group under internal comms and HR and all emails to Gavin Patterson under his public email just gets auto redirected to a HR inbox. It's then picked up by a complaints handler. This is the same model for any BT Group division.

Emailing the ceo has worked every time for me with the exception of etsy who don't answer anyone.

This website does that for you: resolver.co.uk/

All complaints handled, drafted and escalated (if required)

The heat's at 1298 and no one's giffed? i'm disapointed, well, i will then

My Dell laptop died after 1 year, literally 3 days after the warranty. Customer support didn't want to even listen and tried selling me extended warranty. I eventually emailed the CEO with EU mandate regulations and although I never got a response from him I had a email from someone who was told to sort it. Within a week my laptop was returned and I was sent a new one :-)

Seems like it is just a copy of companies house in most cases..

So you're complaining that the bus driver missed you? That's odd! :thinking:

I find Resolver a good website to use whem complaining

Used this once to contact a CEO for a franchise of Toyota. Worked perfectly, although I didn't receive a response I was quickly contacted by a manager and my issue was sorted promptly.

Happy to see my email address isn't listed against my PLC. That would be annoying.

Sigh. How irresponsible adding email addresses in plain text out in the open, in one place. Perfect entrance for targeted phishing attacks. Nice one.

Sadly contacting the CEO of Vodafone actually aided the company you are trying to punish. Ombudsman every time. It hurts them in the pocket, this method doesn't.

Guess which is more likely to change things?

And just like that, all their numbers will change.

Fantastic

You are aware that the most don't ever look at their mailbox. It always a PA or EA who filters such stuff and even replies.

roflmao

Need help.

BT simo - continual repeated problems with my account (administrative errors).

Normal C/S (1st line) is not enough - I need to get through to someone that has power to take responsibility and remedy the situation + make ammends.

If anybody can PM me a name / email address of someone with seniority - I would be most grateful.

Libertas.

Have to keep buying credits?

I've used this website many times in the past with great effect - but can someone please tell me how it is a "deal" as such? I could have put this on here ages ago but thought it would have been removed as there is no actual "deal".

I had problems with my Vodafone bill where I was charged for using data when I wasn't notified that my data had ran out. Then after ringing customer services to sort it, I was charged about £30 outside of my plan because the number I rang customer services on was the wrong number. My bill ended up being £55 instead of £15 with stupid out of plan charges that they couldn't explain. In the end, I got up through the call centres, the call centre managers and then upto Vodafone management themselves. It took multiple calls to sort the issue, but you don't get anywhere if you don't complain.

If they're incorporated (most entities you come across will be):

beta.companieshouse.gov.uk

Try writing to every director of the company, separately!

Pretty much just a lift from Companies House website. How do I know? Just looked myself up.

You might like to try BT, for example.

You will get a response from the CEO directly, weekends and evenings included...!

Do you really think it's the CEO who responds? Come on....be serious....anyone can operate an email account / twitter account.... I'd be more worried about a company where the CEO is monitoring and responding to loads of customer service queries rather than running the business. I'm defintely NOT saying a CEO shouldn't understand what is happening at the coal face, or see regular updates about why customers are calling in / complaining, but taking time to personally answer customer complaints will only ever be a (good) PR exercise, at best.

But what's really cool is that they have the power to resolve the problem themselves or delegate the issue to someone who can make a difference!

99.9% of the time, its just their PA's that check their inbox, and filter all complaints elsewhere.

Just done this recently. Waited months for a reply, after resending my complaint to the Vodafone CEO I got a call and the issue resolved in 2 days.

Thanks OP this could be very useful

Heat. Bookmarked.

whenever you have a problem with some big organisations and customer service is not doing much..its always best to post on social media sites, twitter, facebook etc.....you see how quickly they resolve your problem. They dont like bad publicity that can be viewed by thousands....

I spent months trying to find the name of Motorola's CEO. I tweeted the person I thought it was but they'd moved on. Asked Motorola/Lenovo repeatedly but they dodged the question.

I've been using this for a while but only use it after trying customer services and finding them carp, BT for example.

And everyone wonders and COMPLAINS about the prices of products at retail in today's world.

Stop and think as this is due to the standard inflation plus all the complaints that flood in for many trivial issues, that shouldn't be and accepted as is.

Keep screwing thousands from companies and you will continue to see the prices rise above inflation to sustain the "compensation" payouts

Heat added. I've been using this site for a while, with successful results.

Needed this a few months ago when I was at the mercy of Expedia's unbelievably poor customer service.

If you think you've experienced bad customer service wait till you need to give Expedia a ring about something they've messed up - they take bad to a whole new place.

i had peppered steaks from asda that only one had pepper on. on the back it said not happy ? we will give you your money back. (didn't say bring the product back or any terms)
i brought the packet back and the guy said "we cant!, you have to bring the steaks back" this was two weeks after i had used one and did not intend to bring rotting beef with me !
i made a fuss and after he called the manager he said, ok just this once we'll give you a refund !
JUST THIS ONCE ! like he was doing me favour ! ... i made a big fuss ... they offered me £5 voucher compensation !
i got more but they got off lightly

bus companies are ridiculous .. i asked for a return ticket to tescos and was given one, when i tried to get on the return bus the driver said you cant use this.. its a childs ticket! he wouldn't even give it back to me for evidence to complain.
I'm middle aged i said, do you really think id ask for a childs ticket ? and do i look like a child ?
after the bus people didn't want to deal with it, i contacted the top guy and was offered £50 cash after going through the ranks, each one didn't want to know.. you should keep emailing and calling. they will want you to go away, so will have to deal with it.

i complained to topcashback when they logged my cash back as £0, then after 3 months they logged it as £40 , i told them it was advertised as £48 and they just said whats the date you clicked cash back. why should i do their job ? I've already made tow claims about it where i enter the exact day .. its like they cant be bothered to investigate .. i insisted on speaking with the CEO or top management and they just had the customers service dept supervisor tell me to make a new claim ! when i have a complaint against the whole of their customer service dept, why should the customer service department deal with it ? i want the people above them to investigate.
i asked then if they had shortfall other customers cash back and they said their terms say nothing is guaranteed ..
yet they advertise a set amount for cash back and their tv ad doesn't say get cash back .. but you might not get it ..
its their job to make sure the right amount is given to customers, remember they are making money from you , its not a website that does it just to help you as many think.

I agree that it's a good website, however, it didn't work for Motorola mobility UK. My dad bought a G4 Plus in June and since the day he got it the things been getting ridiculously hot and the battery life has reduced to little more than s few hours use on a full charge. Contacted Motorola and at first they wanted him to pay for a repair! They refuse to acknowledge there's a manufacturing fault even though everywhere you look online people are reporting the same problem. I even asked one advisor in an online chat 'Do you expect your phone's to get so hot in normal use that you can't hold them?' and he said yes! Emailed the CEO and got nothing. Phoned customer services again and asked to talk to someone senior and was told I couldn't. After the fifth time of asking "Why not?" he says because were going home now and cuts me off!

EE were a nightmare but got email fo ra special customer care department. Ended up getting so much credit that they made no profit from me as a customer.

Still the same. Tried on virgin media and via 3g on Vodafone.

All OK now?

Would like BJØRN GULDEN @puma email but I can't even get on the website. Just says access denied.

Evans Halshaw - I emailed Trevor Finn and he emailed back personally on a Friday night after 5pm and got things moving - fair play to him

Morrisons are the worst! total rubbish and surprised they are still in business!

Vodafone at last i have an email/phone number and a real person to speak to!! I dont know where they recruit from as far as store personell goes but they seriously need to stop. I asked to speak to the manager and was confronted with nothing more than a kid with very little knowledge of the product i was trying to comlain about. Same when i phoned Vodafone but thet were foreign and neither of us could understand each other!!
Will keep you informed LOL

Brill bus driver nearly crashed into me yesterday no reply from the email I sent I'm
Sure there will be now. Thanks OP.

any got the CEO detail for three mobile

it was the Jeroen email and vittorio.cola@vodafone.com. Also try directorsupport@help.vodafone.co.uk

That's only for commercial use, not private use

which Vodafone one did you use? you used to be able to from their site, but they've blocked it.

I tried jerome.lalalalaetc. but I got no response. I have a twitter feed running about my whole experience.......... inept is an understatement!

Best way to get results , I've done it with Vodafone and they do make sure things get sorted ... They don't like people moaning direct to them

Cheers for this Op

I need SAMSUNG info please. I need to screw the cs and repair centre

I complained about a complaint and then complained about that complaint....ad infinitum.

Net result - free TV, mobile phone, food, mortgage, gas, electricity, etc.

‌ :stuck_out_tongue:

Ok, give us some details.

thanks for that. How did you manage to get that?
was I clicking something incorrect?

Delight Mobile

Mr Baskaran Allirajah CEO

Email B.Allirajah@mundio.com
Telephone 020 7536 4800
Website delightmobile.co.uk

Postal Address 54 Marsh Wall, London, E14 9TPM
Company Number 04553934C
Company Status Active (Established 04/10/2002)

How do you get the email address? I've found the company (delight mobile) but if I click on the name of the director it just takes me to a page asking for payment as though I am using for commercial purposes

Thank you as my daughter is having problems with vodafone at the moment too. She left them 4 years ago and got the ombudsman involved. Vodafone proven to be in the wrong, but suddenly sent a letter last week out of the blue. One of her friends has got one too and left them even longer ago than my daughter, so don't know what they're up to.

been working for me today :smile: use it way too often for my liking, but usually very up to date and works for the majority of companies i have tried

Is the website down?

I wrote to them at the address below. After 2 weeks I got a phone call and my problem was sorted. They refunded me the £250 back I was owed due to an error on their part. It took 4 months of emailing through the ebay website and getting nowhere before I decided to write to them.
EBay
Complaints Department
Hotham House
1 Heron Square
Richmond upon Thames
Surrey
TW9 1EJ

Great find ..... I can make good use of this. Thanks.

Thats true, but have you never been treated rudely by staff who didnt care or had a service from a company thats gone wrong?

Ive started using twitter to complain more, its like complaining in the press!

This is possibly the most ridiculous post I've seen yet, in my past experience the more stupid the complaint the more ridicule the person gets round the office eg "can you believe this idiot thinks they deserve "XYZ" or "guys come listen to this tit screaming about their paying my wages haha"

it say's it costs £1

Thanks very much. Been having loads of issues with O2 so just sent an email to the CEO. Here's hoping something gets done about it now!

We use this website all the time, but always go through via Customer Services -> Regional Manager -> CEO. That way we ensure we don't get passed down the chain for not following the correct procedure, but the system works!

whilst this is certainly regurgitated I have found and resolved many issues with EE, bskyb, Honda, virgin media, SCS and a few other choice companies with this, a FANTASTIC thing, and usually very well looked after! :smile: thanks op for the heads up to those who missed it or cant find it properly.

been using this site for years, never fails

always get results, with immediate reaction

(Got £30 off "3" mobile recently)

This site is great! I've used it successfully with 3, Fortnum and Mason and Sainsbury to name but a few after having really appalling service.

It's not something I do for every minor grumble, and it's not always successful (although only once so far in my experience) but if nothing else, I always feel better for sending my strongly worded email!

Does this work with Uber?

Excellent deal and more important helpful in real life needs. Hot

Great post, truly helpful. Thanks.

Very handy - thank you

Awesome post! Just spent the last few minutes venting my frustration at the XLN CEO

It's not just me then :-)

I have had refunds for all sorts of sub standard products and services over the years. Don't accept anything you are not completely happy with. Complain and keep complaining till they put it right. If you aren't happy about the way they dealt with your complaint, complain about that too.

this is the way to go, I've had vouchers and cash off at least 3 companies. Really gets results quick

Vodafone are the pits. Wouldn't go back for free.

Most complaints departments have separate procedures for CEO complaints. I used to manage a complaint department and we had to reply to any CEO complaint within 24 hours (normal complaints you only need to reply within 5 days once a holding email has been sent) and you have a substantially higher redress limit.

It was the same people dealing with the complaint.

I've been using this site for years and if you want results its the best way, over the years I've had a free Microwave worth £200, free steam mop £99, free tv £200, free money coupons about £100 worth for different company's, free headphones,icecream,spoon and bits and bobs from Ben and Jerrys ,money knocked off my Sky bill , I could go on forever. People call me cheeky but I get results and its a genuine complaint anyways :smile:

I've gotten literally thousands of pounds worth of stuff through complaints. I do it so much XD.
Don't let companies rip you off - get your money's worth!

Nice one. I intend to complain to Birds Eye about them refusing to pay out on legitimate claims for their 'Try Me Free' promotion. The T&Cs differ from product to product in that they name each product separately in them but they're claiming that the offers are the same and can therefore only be claimed once overall. I know from HUKD that i'm not the only one to get screwed on this, so complain complain complain!

I searched for the company I work for and I found nothing. Cold!

its not them that response but a senior customer service department, sometimes only escalation works and these guys nearly always help, normally they start by saying thank you for contacting CEO X they are very busy and asked me to contact you on their behalf. Which means that either they know nothing about it or get a ball part scorecard figure at the end of the month.






yep totally agree, after I didn't get a response via email called them, it was the best 10 minute laugh I ever had, reason they don't help is because they are a small team and only help when they get escalations from a senior team leader, the laugh was because you couldn't get to speak to a team leader never mind a senior one:(

Strange to hear there are success stories with this. You'd think they would ignore complaints to avoid word of mouth leading to people flooding their inbox with complaints.

Good on the CEOs that respond.

Good on ya.

I have used this website for years. I always go to the CEO. I second the fact EE didn't work. But that is EE which is why I will never go with them again.

On one occasion I couldn't find a CEO on the list, requested it and they added it within about 30 minutes.

It's ridiculous that you have to email a CEO before you get good customer service, only one it didn't work for me was EE

Used this before with Apple. They responded really fast and I got a good result.

heat

​Right you are.
And it's to do with eBay and their defect rate calculations.

Thanks for this!! I am always having a moan at somebody and this is a great help!

Thanks found the email of the CEO i need.

Also some CEO's are on twitter and can be very understanding and helpful

Possibly, depends if the issue is with ebay or an actually seller / buyer i guess? Got nothing to lose though!

Amazing website. Thanks OP

That's not because people don't want to complain, it is the wholesale removal of resposible managers' names from web sites and thus removal of accountability to customer on the web front, that's one of the reasons why people go for CEO as helpdesk may not even be able to reach the vital parts for you.

thats the way to do it!!

got morrisons and tesco on speed dial -

we dont complain enough - I expect to use - eat - wear etc everything I buy - if it doesnt come up to standard - do something
same goes for your council tax - potholes - street lights - muddy verges etc- we pay a lot of money for these services - get your moneys worth - our council have pages online to report such things and I have been 100% successful in all reported - have it on favourites