Redemption deals are always voted cold. There are a lot of lazy slackers on HUKD. I have had years of free service and phones via redemption- pity the deals now are less generous.

I voted cold because you put "cashback" in the title, fully aware this is redemption.

Dam that's posh way of putting it :smile:

**** you, your needy ****, it is a good deal thanks.

is it clear when you have to claim?

​yeah your correct!

Doing it with my EE via them and i did forget on 6th month and they didnt pay but on 8th month and rest been fine.

​Isn't that what all cash back by redemption business models rely on?

and they do... was caught myself... never again!

Such as? Please do share as I'm after unlimited minutes with at least 1 to 2gb data.

I think there is one with 4gb data for £8.50 p/m

And at the end the adviser cannot help and passes her manager who says we cannot help and ends the call.

I think it'll be straightaway, unless someone else knows any different for definite.

Both.

Definitely use O2 priority, I don't know what EU roaming is.

Yes. Make sure you place 2 separate orders otherwise only one will track & pay out once

Found the answer:

Q: What happens if I change my address or mobile number after the sale?

A: Once your address or mobile number has been changed, you need to visit the My Account section and select the 'My Personal Details' tab to update your details. If you send in your bill to claim and the address and/or mobile number do not match those on our records, your claim will be rejected.

​Gstyle already reported Quidco is now down to £10. I guess it was £15 till midnight.

I don't think you can port a number within the same network. The only way to do it would be to quickly port out to a temporary sim on a new network (choose the cheapest pay as you go sim you can get hold of) then port from that to your new O2 account for this deal. I did this a few years back changing from my original TMobile PAYG account to a pay monthly T Mobile deal with cashback I wanted to take out. I went via a spare Virgin PAYG sim I had lying around for ages. Bit of a faff and took a few days to all go through but it worked in the end and I got the new deal with the cashback.

incidentally, I had one of these redemption deals with O2 a couple of years ago and it worked fine. Yes, you have to inform them of your new number if you've ported it over and changed it from the one on the original sim they send you, but there's plenty of time to do it before you need to start claiming back; usually around 6 months, which does mean it will be that long until you start seeing the refunds. You also do need to make sure you don't miss the deadline on submitting the specific bills they ask for after getting them but there was plenty information on the website and your own account section to explain what and when. Submitting was fairly easy, either by post, email or uploading on their website. Just set a calendar reminder and it's easy. Set a reminder for the deadline to chase up any missing cheque for safety's sake too if you like, but I never had to chase anything, they all arrived and were cashed as soon as they did.

The best bit? The first time, I submitted my bill via online upload, then just to be sure I also emailed it to them. That first claim, I got two cashback cheques in the post a few days apart. Cashed them both. Tried the same trick a few times with the following submissions but it only worked the once. All the following cheques arrived as normal, but because of receiving that one extra check, I was £9 up on the deal for a year's contract. They ended up paying me...

Vodafone are just as bad, they used to be great and resolve problems at first contact but not anymore.

I'm considering this deal but don't really need it til Nov/Dec. Heat added, great find.

You will be able to. Call up your existing operator (i.e. the network with which the number you want to transfer exists).

Ask them for a PAC (Port Authorisation Code).

When you receive your sim from O2, call them up and ask to port a number. They will ask for the PAC.

Wait.

Done!

PS: You should note that the network has an obligation to give you a PAC. They usually do so instantly. If your existing number is tied into a contract, by porting the number you will cancel that contract and so any fees due (including early termination fees) will be applicable. If you are currently on PAYG, when you port your number any credit balance will be lost - so be sure to use it up first (donating to charity is a good way!).

No idea if applicable here, but watch out with SOME of these type of deals you need to give your PAC at the time of signing up to the contract, ie they don't accept a later migration.

Quidco gone down to £10 instead of £15. Updated the deal accordingly.

The two cashbacks are completely independent.

The Quidco potential cashback is a one off at time of signing up - ie if you use the Quidco website to get to the deal on mobiles website in the first place - ie NOT via any link from this forum. (To maximise chances of that visit/link being registered you need to have cleared cookies beforehand.) Have a good read about Quidco on their website. The visit then has to track... be accepted... and then get validated... and ultimately paid - it can take months and any query you have is with Quidco but there's nothing for you to do other than watch, and moan if anything isn't going as you expected.

The Mobiles cashback will almost certainly require you to submit a copy of your month 'n' bill from the carrier - ie o2 - eg as a captured/downloaded PDF file that you have a particular window of time to submit online to Mobiles (or via post but costs a lot more time/money to do). Once they have validated that claim you'll get a payout by bank or cheque some time later. Any queries about that are with mobiles website and nothing to do with o2. So the important thing here is to work out what you are required to do and then make clear notes in your 2015/6 diaries at the various times in months n1, n2, n3 etc when you should do those reclaims. (That's what I've being doing successfully with e2save/Talkmobile from a HUKD on here last year.)

Meanwhile you have a commitment to pay o2 for their monthly bills for the duration of the contract. Anything between you and mobiles is not their responsibility. Hence why mobiles.co.uk being part of Dixons Carphone gives you as much comfort as you can probably get in the phone arena that the business will still be there throughout your contract commitment (to o2) to keep making the cashbacks they've committed to you.

Its about 50p a month more for same deal on vodaphone if thats any better where you are

​All CS Dept's suck nowadays

​Where from??

I think I remember it saying 4G available.

Yes it is 4G

This is part of life, they never gave it intentionally. Though -1 for not having a tight security team and auditors of their online software.

US's biggest bank was hacked with 50+ million customers data being leaked last year.

---

As far as mobiles.co.uk goes, it's owned by Dixons and so won't be going anywhere and you will highly likely get your cash backs.

Can't see mobiles.co.UK going down... I got stung with Dialaphone.. Only went down as it was part of phones4u. Which was generally a harsh and aggressive takeover and asset stripping... Leaving a shell of a company with millions if debt.

Yes you can

​nothing much will happen but may be you lost a few pounds towards few remaing months yet your service will remain active for you to use as contracted.

Not a stupid question. I would like to know if this sim could be used with an old 3g for calls and sms. Can anyone enlighten us?

Also TCB: New O2 contracts £10.50

Search for mobiles.co.uk on Quidco

I think the Standard Sim has the micro built in (usually) however it didn't mention anything about it so I went for Nano Sim route and will use an adaptor.

I got a separate email direct from O2 with the link to set a password and verify "my account". Check your spam folder incase it's landed in there.

Just got this email too. Not sure why.

Did they rectify the card bank details for you? All good and you'll get quidco cashback?

Just spoke to one of their reps - data is capped so you can't go over and they do allow tethering at no extra cost.

You will pay £15.30 p/m from the beginning, which will carry on after 12 months unless you change the tariff or upgrade. To get the effective cost of £5 (or £4.13 if you go through Quidco) for the 1st 12 months is by redemption.

You need to fill in an online form on the o2 website - should be pretty easy but not sure how long the process takes.

Read up here:

http://www.quidco.com

You need to go on the Quidco site and search for Mobiles.co.uk. Then you need to search for the deal itself.

Hi did you need to phone o2 to give them your PAC code or do you type it in the form?

Did you fill in the form on the O2 website?
Cheers

Did it here.
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

The first bill is usually a bit extra because it'll be for a month and a bit.

No you have to claim

No, they send you a cheque in the post after they receive your bill. Takes around two weeks.

Yep, seems to have finished. Well done to those who managed to grab one (or two or even three in some cases)

​Not yet. I did get in touch with them about the bill already and they said they wave it when you receive the sim. You just need to speak to them. I also asked them via chat earlier about porting the number across which only took a minute - all sorted for tomorrow.

Mine has been delivered and my number is being swapped over 2mora.
Then I just need to let mobiles.co.uk know so I can claim my cash back

Same for me. Just had to get the data switched on.
They said it was for a android phone.
That wasn't on the contest I asked for.

Usually the Standard Sims have them all built in one where you can just push the right size out? If not then yeah you will need to get it cut. I ordered Nano by mistake but I just took the micro template off another sim I had.

To get the Quidco cashback, you need to go on the Quidco site and search for 'mobiles.co.uk' and go to their site that way. Then search for the offer itself. To get the redemption cashback you need to send your o2 bill off to them every couple months online or by post.

When you receive the 4th bill in November is when you make your first cashback claim (as far as I can tell anyway - hope I'm correct in that) You go to your account on the Mobiles.co.uk website (you will need the reference number you were given from your order confirmation email along with your email address or new o2 mobile number to log in) once logged in you then hit the 'My Cashback' tab at the top of the page which will bring up some relevant info and a table with the required months when you need to submit/upload your o2 bill. It's the 4th, 6th 8th,10th and 12th month that have to be submitted throughout the contract.

I've copied this from their website but there's also further info on that My Cashback Claim page that I mentioned above:

"Please visit the My Account area to view which bills you will need to send throughout your contract.

Bills will need to be submitted within 60 days of the bill date and show specific information in order for the claim to be successful.

In order to make a successful cashback claim, your bill must show the following information:

- Your name
- Your home address
- Your mobile phone number
- Your current tariff
- The date of the bill

Please check below to see how your bill should look. Please make sure it's submitted in one of the following formats: JPG, BMP, PNG or PDF.

Once you know your claim periods, you will need to send a copy of your network bill for each of these months to mobiles.co.uk.

You can submit a copy of your bill online by logging in to your My Account area.

Alternatively you can send your claims by Recorded Delivery post to:

Mobiles.co.uk
PO Box 377
Southampton
SO30 2PY

Please retain proof of postage for reference."

If you got to the cashback section at your account, it says:

O2 Pay Monthly SIMSave over £124 Cashback by redemption
Month Amount Bill Date Status Ticket No Action
4 £ 24.72 November 2015 Not due yet
6 £ 24.72 January 2016 Not due yet
8 £ 24.72 March 2016 Not due yet
10 £ 24.72 May 2016 Not due yet
12 £ 24.72 July 2016 Not due yet


Can someone please help? I can't find anywhere in the mobiles.co.uk account to input that I've ported my old number to the o2 sim. Do I have to call or email them? How did you guys do it? Thanks

PS. The first bill will have the new o2 number, and the subsequent bills will have my old ported number! Will this be ok? :/

PSS. It says this in the FAQ, Q: What happens if I change my address or mobile number after the sale?

A: Once your address or mobile number has been changed, you need to visit the My Account section and select the 'My Personal Details' tab to update your details. If you send in your bill to claim and the address and/or mobile number do not match those on our records, your claim will be rejected.


But there is no "My personal details" section!

It should be £18 with a 15% discount for 24 months (if you look on the Allowances section it will be listed under Bolt Ons).

But what about our first bill? It has the New o2 number.

Check your myo2 account. You're already charged (from your bank) in advance for the first month with the new o2 number (£15.79). So your first bill is already generated as you're paying in advance.

August, September, October, November. So you'll receive your 4th bill on 24th November which to me covers 24th November to 24th December which you will have to send in your FIRST claim.

The thing is the August bill = New o2 Number
But your September, October, November bill = your old ported number.

Anyway I'll get Mobiles.co.uk to confirm back to me it's ok in writing in case they try to wiggle out of anything.

You said above you send the first bill on the fourth month, but isn't the month mentioned the bill you send? For example month three would be October so you send October bill?

So we need to send the 4th bill in the 4th month, not the 1st bill in the 4th month?

Just rang them ... all options get you through to the offshore advisors, but just have patience :smiley:
Eplained the situation, said I couldn't get to a local shop near me within the opening hours so she put me on hold for 5 mins to sort. Came back to say it was done, and actually transferred me to an English person from mobiles.co.uk who confirmed the system had been updated, and there shouldn't be any problems when I put the cash back request in.

Just need them to update their website now so you can submit cashback claims online!

Yeah they send an authorisation link to the email first then text a code.

No, you put your new number in, and to verify that number they send you a text with a code in.

​Happens to me each time as well.

​You'll probably need to ring them or speak to them via Twitter to see if it can get setup. Why did you opt for over the phone and not online?

On the 11th month give o2 30days notice that you dont wish the contract be renewed. They try to entice you with retainment offers.

If you wish to change to a new cashback offer simply ask for your pac; if the new cashback redemption from mobiles.co.uk is from o2 network you will have to use the pac (port number) on another network with payg and then ask for a pac again before you can sign up back on the o2 network.

You need to download your bill from O2, then login to your mobile account. You can do this either by O2 website first or login to the Mobile account, then go to My Claim Status and there's an O2 link there. Mine isn't available to do yet so not sure if any links appear. But there's an address on the page if you want to print the bill out and send it to that instead/as well as.

Mine still says tracked and yes you have 60 days to send it.

I believe so. Since they just want the 4th bill, which isn't out until the end of November for me. We actually pay mobile phone contracts a month in advance. So the end of November bill covers 29th Nov - 29th Dec 2015 or whenever you started.

This Quidco is taking agesssss :disappointed:

Oh, did you send the full bill to them? I was thinking of only uploading the first page with all the relevant info on. Not all the pages with all my itemised calls and other info on etc. Do they require the whole bill?

I got the authorisation link and clicked that but I can't see the link to upload bill or fill any cash back form. can you please let me how you did ?

thanks

I believe within 60 days.

Mobiles.co.uk, I think there was a tab at the top under my account called my cashback or something. Sorry I can't see that on my mobile so am unable to confirm

I ordered mine on 22 August, I've already got an email to confirm that my claim is accepted and my first cheque is on its way.

Check your email for the order confirmation and see if it mentions cashback by redemption in that.

Got mine too. Hopefully the rest are okay in the following months. :smiley:

Double check your confirmation email.

Yep, good so far. Hopefully it's alright for the remaining months.

Yep hopefully O2 again as there's been no problems so far. The other one that was on the site was Vodafone for pretty much the same price - I did get a free sim to test coverage and that was good also, so you guys could try that.