i can't think of a time in 50 years when either i or anyone else has ever had a problem with their drain... isn't this just a little bit like having volcano insurance?

FYI, shared drains are the responsibility of the water companies. So if there is a blockage caused by a neighbour which affects you and the blockage is past your boundary then the water board will unblock it at their cost. Thats what happened in my experience.

All shared drains are now the responsibility of the sewage/water company, from the point of the join downwards. You were never liable for any costs for that problem.

Very good deal..super hot..I am currently using them,, but I took for £ 12 per year.. My kitchen deck mixer was dripping. i I phoned them they came in and fitted the brand new one. Without any hassle and extra money.
After a week the my bathroom cistren was broken and they again came in and replaced it without any problem.
Nice experience so far.

https://offer.homeserve.com/STDCG1D

Reposting it again today. Back on :smiley:

I got my renewal letter through for over £132. I called and got it down to either £54 or £56 - can't remember. Payment by credit card. I called them out twice so reckon still a good deal at under £60 for the year.

Just curious, has anyone cancelled yet, if so what is the cancellation process like? Will they offer me a reduced charge as I actually have benefited from this a bit.. any thoughts?

Remember to cancel the renewal if it is coming up :man:

Used for dripping cistern. Was easy and straight forward.

Just used this... really impressed with Homeserve so far!! (Never thought i'd ever be saying that!)

Just tried to get this. The deal page is still showing 50p/month in the top right corner through every stage of the order process, although there is a bit of text on the first page stating "This limited offer of £6 in the first year ends on 18 April 2015. Any applications received after this date will be processed at £12 in the first year."

I thought I'd chance it online, but when I hit SUBMIT I got a "page not found" error.

Tried buying it online but the operator wasn't able to offer the 50p deal. It's still a bargain at £12/year.

'This limited offer of £6 in the first year ends on 18 April 2015.'

Still seems to be running at £6 for the year.

I have no idea really.. all I know is the over flow pipe on the side of my house is apparently seeping out water and was told its called the overflow pipe... but i'm not good at these domestic things :stuck_out_tongue:

Would this cover a leaky overflow pipe?

Massively impressed with this, had a leaking stop tap, bath tap and loose bath overflow. Called them at about 11pm sunday night, sorted plumber out for the following day. All was sorted within a couple of visits as specialist parts had to be ordered. At the price of £6 it is a steal, at normal price it isn't even that bad tbh. Thanks OP!

We should remind each other to CANCEL this policy via hotukdeals next year on this thread!! Will save us £96 each :-)

i made sure i was not to get any marketting or third party before i ordered. always need to pay close attention to those boxes carefully as not all companys word it the same.

I had a leak in the sink/kitchen, called Homeserve and they came on bank holiday Friday, fixed it, well impressed!

anybody getting "marketing" calls from 02088618682/01315614532 number? i signed up for homeserve recently and been getting these calls every once in a while for past two weeks around 10 calls in total now. whats funny is iv recently changed my mobile number and iv not updated anyone else with it so homeserve are the only company to have it.

How have people paid to avoid renewal?

Homeserve have an atrocious reputation. Expect to still be calling and paying for a normal plumber even with this cover.

Thanks for that.

Would they change and fix leaky taps?

Avoid, a £30.6 MILLION pound fine last year for mis-selling, the largest ever. Have been fined many times in the past for bad customer practices. They have serious levels of debt and the business model is broken, must be costing them a fortune to go around replacing dripping taps for a few quid a month.

Thanks Tatter, but I asked buckfast because a lot of posters make up wild claims and I want to know if this is one of them or if buckfast has a valid point.

is toilet and sewer drainage covered?

Good price. Thanks.

I wouldn't say a new build is any less likely to need this, if anything its more likely due to the shocking standard of installation and fittings used in house bashing as standard.

i can't think of a time in 50 years when either i or anyone else has ever had a problem with their drain... isn't this just a little bit like having volcano insurance?

Alternatively buy from Anglian Water Direct for the same price; http://partner.homeserve.com/anglianwater/plumbing-drainage/plumbing-and-drainage-plus

just order
heat added :stuck_out_tongue:

I can hear drips at night when I am in bed and it seems like its coming from underneath the floor boards, I've checked everywhere else, outside, downstairs etc. The boiler is right below the floor downstiars where the dripping noise is coming from. Would they fix this.

I was with Homeserve they charge £50:00 for every time you require a tradesman. You pay upfront before they come to your house.

I actually received this exact offer recently with my water bill from Severn Trent, NOWHERE does it indicate a dripping tap would be covered. My cistern fill valve has just given up the ghost and I fitted a new one from Toolstation @ £8.47. NOWHERE does it state this would have been covered...............

I work for them and we do cover dripping taps and broken cisterns etc under this policy

So if (ahem) I had a leak coming out of the back of my toilet where it goes into the pan connector, would this cover it?

Best mate is a gas fitter/plumber so helps me out whenever I need him but for £6 a year this has to be hot surely?

I actually worked for this company.... and they are a real pest, some of their business practices would shock you! However.. this is a good deal - just be prepared for the billion and one calls from their outbound team, I should know :-)

P.S Good deal just make sure to CANCEL well in advance!

Agree DD and then you are in charge of the payment or cheque as mentioned already (if possible)

I just bought this by debit card and used the chat service to cancel the automatic renewal however they told me it was not set up for this. Maybe that is only the case if you pay via direct debit?

"Thanks, I have checked the system for you and your policy is not on a automatic renewal for next year."

If you don't want it to automatically renew and are worried you'll forget to cancel in a year's time, pay the full year (£6) by Direct Debit (the option is there when you sign up) and then cancel the DD as soon as the £6 has been taken. Easy!

Nice one OP, heat :-)

Typical payment to a subbie plumber for fixing a leaking tap is ~£20. I can't see them attracting many "expert" plumbers at those prices.

Still £6 a year is an incredible price, I can't understand how it could ever be sustainable. It would be interesting to know what % people remain on the cover for £96 a year.

Absolutely not metered. Fixed bill per month for water for some reasons.

Very good deal..super hot..I am currently using them,, but I took for £ 12 per year.. My kitchen deck mixer was dripping. i I phoned them they came in and fitted the brand new one. Without any hassle and extra money.
After a week the my bathroom cistren was broken and they again came in and replaced it without any problem.
Nice experience so far.

Bargain for £6.. used my debit card which expires in June, but made note to cancel when due for renewal anyway... could've done with this at weekend with blocked loo and had to call "the man" out! Do think we have other issues which have yet to fully manifest themselves....

heat...:-)

Good deal if you live next door to an Indian restaurant

Homeserve has got to be the worst company i've ever dealt with as a customer.

I also received this letter yesterday but initially binned it!

Would a leaking hot water cylinder be included?

Perhaps it's changed. My renewal letter definately said we can't renew automatically as you paid by credit card. Either way, they give plenty of notice

just a quick question guys,


i have a lead mains pipe, if it was to ever leak or have any issues with.

would this be covered ?
and would they dig up and replace the whole lenght with the new plastic ?


thats your thoughs

Homeserve was fined £30.6m by the Financial Conduct Authority (FCA) – the largest retail fine ever handed out by the regulator. The fine was imposed for ‘systematic, and long-running failures’, mainly mis-selling of insurance policies from 2005 to 2011.

Homeserve’s failings were particularly serious in the FCA’s view because a ‘significant proportion’ of its customers were of retirement age and vulnerable.

Many of Homeserve’s customers will have heard about it through their utility company. In 2012 nine of the UK’s 12 biggest water companies promoted Homeserve’s pipe insurance in direct mail promotions, even though some of the companies had their own free insurance policies

See here http://www.fca.org.uk/news/homeserve-fined-30-million-for-widespread-failings

Seems a decent enough
https://uk.trustpilot.com/review/www.homeserve.com

I took this out at 75p a month / £9 a year (offer came with my water bill).
After waiting the obligatory 14 days from the start date, I called them out to look at an unknown problem causing an awful smell in the downstairs toilet.
Got an appointment for two days later, and when they came the guy found a crack in the underground part of the stink pipe, as well as a very badly installed bend piece. Both of these were causing leakage into the soil, hence the smell.
He fixed both in four hours and the smell is no more.
I'm pretty sure that that amount of investigation and repair would have cost several times more than £9 if I'd had to call a plumber or drain 'expert' company, so I'm very pleased I have this.

looks good. heated.

Just received my home serve renewal letter. Can I just cancel the direct debit and that would end the contract?

Excuse my ignorance in drain terminology, but are 'soakaways' those small drains directly underneath downpipes?

They used to have a questionable reputation a few years ago, but the new chap in charge has sorted a lot of those things out.
I have used Homeserve for several years and not had a problem myself.

I'm gutted. I took the other cover out with them for about £60pa and had to call them out for a blocked drain.

Had to pay the £50 excess. I wouldnt have had to pay that if I'd known about this.

The website states,

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £96.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you'll be sent an invitation to renew prior to your renewal date.

Summary of Cover
Plumbing and Drainage Plus
This policy meets the needs of homeowners requiring assistance in the event of a problem at their property with the water supply pipe or plumbing and drainage.
A summary of the main benefits and exclusions under the policy is set out below. For a full description of the cover provided, please see the policy terms and conditions.
Examples of what is covered

Examples of what is not covered
Water Supply Pipe
 Repair or replacement of a leaking or blocked water
supply pipe

 Costs of water lost during a leak
 Sections of the water supply pipe for which you do not have
responsibility for
Plumbing & Drainage
 Repairs of leaks and blockages within your plumbing and
drainage system on your property
 Repairs to dripping or seized taps and escapes of water
from toilets or tank overflows  Clearing blocked drains

 Showers, domestic appliances, immersion heaters and sanitary ware
 Drains for which you do not have responsibility for
 External guttering, rainwater downpipes and soakaways
 No hot water due to a breakdown of a water heater, a boiler
or a central heating component

Claims limit
There is no limit to the number of claims, and up to £4,000 per claim.

Claims limits include the cost of labour, materials and VAT as applicable.

thanks for sharing this deal, very good deal

I've heard this company are scumbags and avoid paying out in virtually any case

There is no rocket science what i said.. I am just telling my experience..:smiley:

Just a thought...Didn't it used to be quite difficult to cancel a reoccurring payment on a credit card? Something to do with the retailer needing to cancel the authorisation? Any way I've signed up via a DDM as it will be simple enough for me to cancel.

Thanks OP.

Examples of what's covered



Plumbing and Drainage Plumbing and Drainage

Repairs of leaks and blockages within your plumbing and drainage system on your property
Repairs to dripping or seized taps and escapes of water from toilets or tank overflows
Clearing blocked drains
There's no limit to the number of claims, and up to £4,000 per claim

Examples of what's not covered

Showers, domestic appliances, immersion heaters and sanitary ware
Drains for which you don't have responsibility
External guttering, rainwater downpipes and soakaways
No hot water due to a breakdown of a water heater, a boiler or a central heating component
Water Supply Pipe Water Supply Pipe

Repair or replacement to the affected area of a leaking or blocked water supply pipe
Up to £4,000 per claim, no limit to the number of claims
Costs of water lost during a leak
Sections of the water supply pipe for

From the offer page...
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £96.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you'll be sent an invitation to renew prior to your renewal date.

heat

£96 next year if you don't cancel. Tempted, but worried I may forget to cancel.

I took this offer up in January. My front rainwater gutter drain is slightly blocked and for 50p a month think it's worth a punt.

Gonna give them a ring within a week and see if they can unblock the drain as it goes under my brick paved driveway! Rod anyone....... :wink:

Thanks OP.
Need boiler cover- any good one around? dont want 'excess' type.

Paid £60 for a blocked kitchen waste pipe 2 months ago. So a good deal.

Might be a silly question but is it not possible to just cancel the renewal after you've signed up? Or can you only cancel it once renewal comes around?

flats and maisonettes aren't covered.

Oops I meant a year, it's been a long night! 600 pennies a year :-)

I guess it's down to individual experience and sadly in my own experience, who you get when you call and if they can be bothered to do their job properly from the onset, instead of the computer says no. I have received a good service from them and had no problems at all when I called with a leak under my bath, which was covered by the way. For £6 a month this is fantastic, you couldn't but the pipes (or alternative equipment needed) from b&q or wherever you choose to shop for this price, and you don't have the hassle. In my humble opinion I think it's a good deal and no the next year's payment is not taken unwittingly.

Excellent cover for so little cost. Our internal stopcock couldn't be moved and within 24 hours they sent a plumber to fix it at no cost. Worth every penny. If you pay by cheque you avoid having to automatically pay an increase premium the following year.

We currently have a lead pipe from the mains supply to our house.

Would we be able to claim a replacment new plastic pipe should we have a leak on our boundry ?

signed up just to get them to unbolck my rainwater drain (ive checked on their infographic and that part is covered) so for 50p if they come and clear it i'll be very happy)

I had mine for a year for £12 then I had a renewal for £129. so I decided to cancel it.

This company plagued me with cold calls / letters a few years back despite never showing any interesting in their 'product'. It's for that reason that I'm out

For when you are really in the you know what.... http://www.hotukdeals.com/freebies/free-sewer-cleaning-1219876

I think the cover you are referring to is not at all what this deal is.....I doubt very much a dripping tap or faulty cistern is covered. This is for blocked or collapsed drains, burst water pipes, replacement stop cocks etc.
[

Err yes, it confirms that minor issueds for example, a dripping tap, is covered along with huge catastrophes like the said volcano erupting!

Did you you check the site? I did "With Plumbing & Drainage Plus, major emergencies such as burst pipes or blocked drains and minor repairs like dripping taps are all taken care of. In an emergency, there would be no need to search for a plumber, it would take just one call to HomeServe's 24-hour, UK based helpline to arrange assistance from an expert plumber. Plus, there would be no repair bill or excess to pay within the generous claims limit."
So I guess you're wrong.

Nope, they don't auto renew when paid by credit card. Just sorted mine again for this year and I'm 100% sure on this.

Do they check condition of your system first in case of current issues?

FYI, shared drains are the responsibility of the water companies. So if there is a blockage caused by a neighbour which affects you and the blockage is past your boundary then the water board will unblock it at their cost. Thats what happened in my experience.

All shared drains are now the responsibility of the sewage/water company, from the point of the join downwards. You were never liable for any costs for that problem.

Use a pre-paid card like Pockit and don't leave a sufficient balance to allow it to renew automatically.

Note you can be a "new customer" every year. I asked them on the phone at the end of my last year. Just go back online and sign up. They will send you a letter before renewal. If you forget to cancel you can't blame them.

was getting three calls a day when I cancelled - probably wouldn't recommend given the hassling they gave me.

Be prepared for endless cold/marketing phone calls from this company

Bear in mind, if you set up a direct debit, unless you cancel, it will automatically be renewed, at £96 for next year.

You can pay by credit card if you want.

Whats the deal if you live in a private block of flats? is there are point getting this then?

Presumably, every Owner would be billed in the block hence making it cheap without this insurance?