You = lazy
:wink:

Does your right hand not get sore?

Elementary...

Come on 3 send me my letter I'm missing all the decent deals hot op

i did an early upgrade to buy the Google pixel back in October or whenever it came out, the discounts carried on (was double too)... sadly they've been ended in march's bill ☹️

Yip, and a bonus today, a text saying free EU Roaming, use all your allowance abroad! :smile:
All for £5.86 a month!

have paid under 6 quid this month - happy with that ( think the speeds have got a little lower thou )

Yup, it has for me. I paid £5.86 or so this month.

Has the deal rolled on for anyone including discounts?

Cool will give that a try too. Thanks for the help.

Called and asked for my PAC code, got put through to retentions
The tariff is 12gb, which is why EU roaming is the full 12gb, but as an offer the deal comes with an extra 3gb UK data add on

Yeah that would be useful for me too. Odd that random amount of it is roaming not all of it.

Did you just call them and choose option for retentions?

It's EE max, so full speed, faster than this tarriff
They had no tariffs that interested me initially, I asked the girl in retentions to email me when she had something better, and she did two days later.
I really wanted high EU data allowance.

That's not bad did u have to negotiate to get that? Is it still double speed 4G?

I was on this deal, spoke to retentions and changed to deal with 15gb Data, 12gb of which can be used EU roaming, unlimited mins and texts, £15.99 per month

My new bill = £20.86 :disappointed: I suppose it's not bad considering. Would give up a bit of data to pay a bit less. Anyone found any other deals?

yeah you are because I did have 4 discounts showing now only 2... so guess my next bill will be 19.99 ? :disappointed:

When I look at My Fixed Addons
I have a £10, a £5, a £6 and a £9 loyalty Addon.
None of them have an "Ends on" date.

Guess Im one of the lucky ones!

Yeah so that's just the usual yearly increase they emailed about a few weeks back.

Very nice.

Did your account show that 2 of those discounts were going to expire? mine and some people's show that 2 of 4 I think it is expire mid April... so I'm wondering if my bill is going to be 19.99 + the yearly increase

yeah, my double discount still applies although i was paying £4.99 but its jumped up to £5.86, dont think I'll bother complaining for 87p! :smile:

Thanks! Just what I wanted to hear :smiley:

Just had my bill and all looks good still getting my discounts

I went with the three deal posted on here.

Has anyone received April's bill yet? I'm wondering if the discounts are still being applied. I have to wait until the 11th for my bill to arrive.

nope still waiting :/ best not hold my breath
might have a looky on mobilephonedirect web and see if they got anything else ... ( i know its hassle )

The Virgin Mobile deal is no longer available. EE were price matching that deal which is why the 20GB for £15 was available but is no longer. Other than deals with redemption, £19.99 is looking like the best you will get if you need this much data now, that is why I jumped on EE as soon as I hit the upgrade date :smiley:

I have just had a similar experience! Very polite conversation, and the result was my PAC. Didn't even try to persuade me to stay. Did you get a call from the retentions team at any point?

Brand new customer, new number. Haven't been with EE before. I haven't ported my Three number over yet

Did you carry on with the same number or is it a new number?

I signed upto the EE deal with the £100 Anson vouchers last week and I just got my first paper bill. Seems like there's several discounts applied, and it states "Monthly Charge Total £4.16". The discounts are broken down on the paper bill but not on the EE my account website.
"Loyalty discount from your monthly line rental" £12.50
"£10 Plan Discount" £8.33
"£5 Plan Discount" £4.17

It's originally a £34.99 plan I should be paying £19.99 for. Am I just lucky like some of you guys, or this just for the first bill? SM I likely to get a corrected bill later on, will they devout my account for the total at the end of my contact/when they realise the cock up?

I think they base the rise on the full £34.99 price so 87p

Strange you were told that, I have been told by 2 different EE customer service reps (I have the transcripts), that as long as I stay with EE then whatever I have been paying these past 12 months will stay the same.
It will go up slightly as per the RPI letter 2.5% increase per month, which works out at an extra 37p p/m.
I will wait and see what I am charged for the 13th month bill, if its the same as previous 12 months then happy days, if not then I will question it and perhaps come to a deal with EE.
I have been told my contract will not change and have had no email or letter saying my contract/discounts will end.
Cheers.

:disappointed: not sure why that's the case, I do have two contracts with them and one (different tariff) shows end dates but the addons for this contract has very no end dates. I'll keep an eye on it in case there are any changes

No, I had double discount and two end when my contract expires

Am I right in thinking the people that managed to get the double discount don't have the end date on their add ons either?

Just had it confirmed by EE that once my loyalty discounts end on 7/4 (contract expiry) that I will begin paying £19.99, so I now have my PAC code and will be looking for a new deal!

Can someone explain how to terminate the contract with EE?
My contract is ending on the 13th of April and the 12th (and last I hope) bill has been released and scheduled to be paid.
So I guess I can leave whenever I want before the 13th of April?
I have also submitted the cashback form and it has been scheduled to be paid.

Is everything I need to do call EE to ask for PAC and transfer out before the 13th of April?

just spoke to a very miserable person called Margret who couldnt give me a better deal than £19.99 for 20 gb wouldnt compete with the 20gb for £14.99 deal etc so got my pac code and will see what pops up

Indeed. Seems like a great deal if we can retain our numbers with EE. Has anyone checked?

people on the on the £5 deal are better off staying where they are assuming the discounts keep rolling on

a new deal offered by EE is with the £100 Amazon voucher with the 12m £19.99 Sim Only contract with 20GB data,unlimited mins & text

think we should wait and see, in the app my loyalty discounts don't have an end date, if yours does then it will end when it says it will, if not it should just roll over and the less people make them aware the less likely we are to have the plan "revised for our benefit". one month is hardly alot to pay if we wait and see only to find it is taken off for the 12 months we had it on easy street lol if it continues, awesome

I think i will be contacting them to enquire about the end dates on 2 of my loyalty discounts to ensure my bill doesnt go up to £20 next month

I think so, Im just leaving mine and I'll see what the bill is next month.
someone reported earlier on this thread that they phoned up and they were told their discounts would still apply after the 12 months are up.
Im sure the app would say if the discounts were finishing.
Anyway, this deal has actually cost EE about £20 odd quid by the time we get the last of our cashback back.
Not bad and £4.99 going forward for 16Gb is great! :smile:

Same here, is it just a case of leave it and it will continue at £4.99pm? Obviously keeping an eyes open for any changes.

I asked last week. Loyalty discounts are removed if you change plan.

has anyone tried to upgrade/renew their contract online?
For people with £30/mth discount, there's a plan with 30GB 4GEE unlimited mins & txts for £30/mth. so with the discount.. thats £0/mth? anyone wanna try?

Well final cashback claimed today and approved. Interesting to see that the £19.99 is continuing for many. I only use around 1-2gb now due to finally getting decent broadband at home so do I continue happily paying what I am plus some minor increases or try to reduce the outgoings. My head says change down to save a few quid

Strange, I have those too but two of them end on 7th April

When I got into the app and look at my addons , I get a £10, £5, £6 and £9 loyalty, each one has no value for the "Ends on" date.
My contract ends the beginning of April.

Something new has appeared on my EE app. It is showing 4 discounts, two with an expiry date of 7th Apr (when contract runs out) and two without an expiry, suggests to me that my bill is going to go back up to £19.99 from May.

Personally I hardly use more than 3-4gb per month and usually less than 10 SMS and 40 minutes...
I will probably ask to leave.

Hopefully there will be a good offer to go to, like ~5gb and 250 mins and text. Ideally with EU roaming and around £7pm.

Sadly not paying the £4.99 monthly rate but still happy with £19.99 going forward. Just got my reminder to upgrade from EE, but will be staying put

well... err... :smiley:
they might increase prices..but it will be a while (hopefully) before it reaches a point where I need to move.
unless a trend change, i.e. we all use data more in general than mins and txt. so plans are more or less determined by the amount of data included.

who knows and i'm no crystal ball, the next change could be 4.5g / 5g. A bit like when we moved from 3G to 4G.
premium for 5G connection and 4G becomes cheap.

are you paying £4.99 a month as well? :smile:

I'm gonna be forever EE customer, because no way I will beat that price lol

Agreed, I am staying right where I am, and I think others should also stay as EE will honour your current contract!
Yay!

My renewal date is Tuesday but just spoke on livechat and they confirmed that the deal you are on, including loyalty discounts, stays in place on a rolling monthly contract if you just don't do anything about changing or upgrading.

The chat person said that they couldn't do better than what I was paying now and that I would lose the discount if I switched plan.

As long as the plan exists and they keep my loyalty discounts I will be staying put forever!

Worst case is they scrap the tariff and discounts go with it. But then I'm not tied in for more than a month anyway. Perfect. Best deal ever from HUKD!

Thats an interesting deal, however, as I mentioned in my earlier post, EE have told me that from the 13th month the deal wont revert to £34.99 but will stay as it has been for the previous months.
I will stay with EE as I get 26GB per month because I get a 10GB boost due to also having EE broadband.
Good luck people.

If I swap over early to matching price deal, I will switch over to 20GB immediately, how do I get cashback on my final month as that needs final month's bill for MPD?

nice one hulk that will be hard to better i thinks

Just to let you all know. I called today as I entered the 45 day window where you can upgrade with EE. I asked for my PAC number. The guy asked why and I said there were some good deals around and I wanted to have the flexibility to move early if I spotted something. He said they could price match so I specifically mentioned the Virgin 20GB £15 deal and he did 20GB with unlimited/unlimited for £14.99 immediately. The deal is 20GB for £34.99 with a £20 discount applied to each bill.

A good deal all right, but I'd rather start keeping carrier pigeons than use Vodafone :smile:

EE retentions sounds like the sensible place to start - I'll give them a call when the final billing period is approaching.

The best deals are the 24gb Vodafone contracts with a phone.

People have been getting 20-25GB with 15Gb roaming for £15 from EE retentions so that's probably a good place to start. Probably worth mentioning Virgin media's £15 deal to get them to match.

My OH is on 3, feel at home's data is much slower than EE when roaming. Barely even worth it.

So what is anyone else looking at when this expires?

On the assumption that I'll be paying £19.99 to keep it, I'm thinking the 12GB, unlimited calls/texts with Three looks good at £15 pm through mobile phones direct. The Feel at Home on Three would be far more valuable to me that the extra 4GB data.

Any better options you clever folk have spotted?

You can discuss an upgrade six weeks before the end of the deal, which in my case is next Tuesday.

I have not received any emails.

Yeah I got that yesterday, I don't begrudge them the extra few pence at the minute providing I get to keep my discounts :stuck_out_tongue:

also did anyone else get the email about the price increases after the 30th of march?

when would we call up to cancel or renegotiate the contract? i took the contract out in april so would it be next month in march?

Hope this is the case, I wouldn't mind paying a fiver for the foreseeable for the other half's phone contract.

Superb, i get double discount so looking forward to continue only paying £4.99! :smile:

Can I just say.. its been almost a year already?! wow

I will not be paying the £34.99, I will be paying the reduced monthly amount as per my loyalty discount plan from month 13 onwards so I will stay with EE.
If you have a 'double discount' then I guess that is what you will continue to pay from 13th month onwards.

Apologies if it is obvious but...

Are you not paying 34.99 because you are cancelling?
Or do you get to keep the loyalty discounts so will be paying less than £34.99 and staying with EE?

I'm in the double discount plan so hope it's the latter

had a live chat with EE, was told whatever you pay for your monthly EE SIM only plan (which includes the loyalty discount plan) is what you will continue to pay after the years contract has ended, no change, so I will not be paying £34.99 (in my case) from 13th May onwards. Hope that helps people :-)

really!!!

Do we cancel through EE themselves or through mobile phones direct?

Hopefully EE will contact us and let us know, I am not counting on it though so will definitely get a PAC as soon as I can, that always helps with the negotiations anyway.

Have managed to raise my claim today, had a few issues with the EE website yesterday when trying to download the bill though. Handy to remember that when you raise the next claim in March, it is also time to give 30 days notice to cancel the contract.

Just to provide an update - my claim went through again at the second attempt.

I had claim rejected once too. went through ok on second attempt

"Unfortunately our records indicate that you have already made a successful claim for this instalment. Therefore we have been unable to process this request as we recognise this as a duplicated claim."
This last claim I made was in November.

Just got my January bill, is it claim time? I submitted but it was rejected.

no I upgraded through mobiles.co.uk and everything just switched over to a new tariff. the phone came from them too

Claim for this month? then Jan and March?

I've just been told by EE on the phone that I can't keep the discounts if I upgrade however the discounts will continue after 12months if I stay on the same tariff .

did you upgrade though the EE website ?
did they stated that you will be paying only £10.99 ?

that's sound even better , I may think about getting a phone too if they will keep the discount .

I'm hoping that they will keep the discounts applied to the account even after 12 months.
I've been paying £4.99 per month - cash back.
effectively they payed me for using their network.
I guess it's worth ringing costumer service to ask about fees after 12 months

I've no idea, that's just what the bloke said on live chat

Pretty sure EE only let you do early upgrades if you get a phone, they won't do it with Sim only.

I'm not sticking around to find out. Can upgrade from 22/02/17 need to give termination notice on 07/03/17. Others will be slightly different but still there or thereabouts.

I wonder what the price will be on the 13th month?

did my last one in nov and i take it jan and march then ?

Jan and March are the last ones

which months do they want the cashback ?

No problem with the cashback for me either. At this rate I'll be happy to take another deal with these guys.

It's claim time by the way peoples, I just got my November bill notice...

good eh?
with the cash back i think it works out that we get paid £24.12 to have this 12 month contract ! lol
Thanks EE ! :smile:

will need to phone up in the last month of the contract and ask them what the bilss are going to be in month 13. If it says at £4.99 i'll be with EE for a very long time! haha

anyone any idea what the bills will be after the 12 months?
£34.99?
£19.99?
Im one of the lucky ones that got double discount so my bills are currently £4.99

You have 60 days so you should be ok.

Oh crap, I think, I missed September bill...can I still claim or continue to claim? thanks

Second was September.
Claim in July, September, November, January'17, March'17

2nd Cashback period this month?

ok thanks

submitted and got automated email of cashback on 22nd September. still no cashback in the bank. I know it says 14 days so bit of time yet but sounds like most have had theirs paid much quicker than that. should I be concerned?

finally they confirmed payment after l sent the a screen shot of my online claim form and Sept bill. However l was very surprised that even though sent the email on the back their automated confirmation of my cash back they said they could not find much claim,it was after l had pursued it via email did they finally acknowledge it? and that was a week later. So don't let your guard down everyone, if they can get away with you not noticing they will.

£19.20 is in the bank, next claim is going to be the November bill.

Just had my confirmation email.. another £19.20 in 3 to 5 days. So simple.

Anyone else having problems with MPD saying that they never received their cash back claim?

Yup, this bill is due! Only takes 5 mins though :smiley:

Submitted 15 minutes ago and approved already. Definitely happy to recommend cashback deals from TSC/MPD in the future.

2nd cashback request submitted and approved this morning :smiley:

nice one :sunglasses:

eveyone still getting 4.99 as their bill?

Thanks peridot

Does this package include EU data call and text as i was informed by ee that i have to buy add on of 4£ per day to have eu services enabled

Anyone else had this email from EE

We’re getting in touch to let you know that from 28 September, the cost of using some services outside your price plan are increasing.
What does this mean for you?
If you use any of the services listed below after 28 September, you’ll be charged at the new rates.
STANDARD UK CHARGES
Calls to mobiles, landlines and voicemail 40p per min 50p per min
Access charges for calling numbers starting with 08/09/118 44p per min 50p per min
Picture messages (UK + Roaming) 40p per picture message 50p per picture message
INTERNATIONAL CHARGES
Outgoing calls to international destinations from UK
Zone 3 – Canada, US, Virgin Islands £1 per min £1.60 per min
Zone 4 – Australia, New Zealand £1 per min £1.60 per min
Zone 5 – Rest of the World £1 per min £1.60 per min
Outgoing SMS to international destinations from UK – EU, Ireland, Channel Islands, Canada, US, Virgin Islands, Australia, New Zealand and rest of the world 25p per SMS 35p per SMS
To find out more about the changes or to view frequently answered questions, please visit ee.co.uk/eeoobpricechanges

Here's me only getting the £11.99 per month deal like a tool.

yeah me too :smiley::smiley:

Yeah, :smiley: awesome deal considering cashback aswell.

Is anyone still receiving the double discount?

Claimed online 23/7, in my account 5/8. Brilliant. Practically free so far.

Because it is only a 12 month deal it is easy to remember, you do the first one at month 4 then it is every other bill, so 6,8,10 and 12 :smiley:

got mine as well! I love this deal :smiley:

when's the next month to claim cashback?

got mine too

Yup. Both me and my brother have ours. ☺️

has anyone actually had their cashback payment?
I got an email two weeks ago saying my cashback application was successful but so far no payment.

its a typo.

where does the 148.88 come from?

Thanks for this.

Ah-ah-ah-ah thanks

I submitted my bill for cashback despite getting double discount (bills are 4.99) if this works out for me my 12 months contract will work out to be -£36 , meaning I will be £36 in profit ! lol

No

It works thus

£19.99 x 12 = £239.88
£19.20 x 5 = £96
£239.88 - £96 = £143.88
£143.88/12 = £11.99

This analysis was bought to you by the numbers 1, 9 and, 3 and the letter M

Hello, just had the same email this morning to confirm that payment will be made in the next 3 - 5 days £19.2

Good News!

We have initiated a payment of £19.2
You don't need to do anything, this payment will just take between 3 to 5 working days to transfer.


Thanks,
The Smartphone Company

Decided to submit cashback despite billing errors. The July bill happened to be £13 because I phoned the RAC in France (wrong number stored in my phone) when I broke down in the UK. Here's hoping they don't notice the -£25 discount that is applied to the line.

Update - that was quick. Already received email that cashback has been approved and will be with me in 14 days. The process must be automated so I'd be amazed if a real person ever checks the amount on the bill.

same as above, still in credit, haven't paid anything since the first month and my bills are still £4.99. not complaining, cashback went through all fine and now just waiting for it to land in my bank account. If EE want to settle up, so be it. If not, happy days.

true but that's just it... I haven't paid anything the last 2 months so far... prob this month too!

Got my first payment today :smile:

Why should they. MPD don't care what or how much you pay EE. They just need to make sure you're still paying bills (regardless of value) to ensure they get their commission which they pass some of back to us in the form of cashback.

ha ok cool. Obviously they don't check the bills submitted then!

Even thought it was wrong yes, i am still in credit

Just got an email saying saying that I'll be getting £19.2 from MPD.

even though it was wrong or u were in credit?

same here, claim successful email reply after 10 mins.

My bills have all been £20

so I take it no one with an incorrect bill has submitted a cashback claim yet?

Submitted 4th month bill, wasnt sure abt Order Number(first entry in cashback claim form) but filled the rest of details from my EE downloaded bill. Checked email immediately and the cashback claim was accepted.
Next, await crediting of acct.
Thanks to all for help&handholding.

Has anyone recieved payment yet?

Just sent in 2 claims for 2 lines at £19.99 each and 10 mins later received confirmation cashback claim has been successful for both.

I sent my 4th bill (July) and got an email back within a couple of minutes to say the claim had been successful. Couldn't be easier.

I had a extra line for my Mrs , will check what I.was charged

just sent my 4th month bill in ... see what happens
update

just had email back and the man from Del monte says YES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! its successful :smiley:

Can I just check that you've submitted 3 bills, as we're in the 4th billing period now?

Claim was successful, says to wait 14 days from today to see payment.

In years to come, this thread will be talked about as the stuff of myth and legend. Either that, or people will still be commenting to see if people got their discount.

Yeah I got it added by live chat actually.

I assume I could miss out July's cashback claim and if my bill is ok by September claim from that month?

It looks to be those that managed to get the discount added via live chat at the beginning are getting 'double' discount :smiley:. Not sure if going for your redemption cb would flag this up or not but looks that a few aren't bothering seeing as they are getting a good deal already.

looks like i have two lots of £15 discounts applied! :smile:
paid £34.99 for the 1st month and my bills are now £4.99
haven't paid anything since that first payment and im still a tenner in credit!
so two more months of non payment! Happy Days
I wonder what will happen after 12 months

We're supposed to claim cashback for this month, now ?

1st bill was over, 2nd bill corrected the first, (but not 100%) and 3rd was ok. Can't be bothered to chase the 80p I believe I'm owed. If the cashback tracks, all well and good,
Thanks for the reply, appreciated.

My bill was £19.99. The first bill I had was £34.99, then the adjustment was on the next bill and the last two bills have been £19.99. Not needed to contact anyone. Happy with everything on this one although EE not as good network as Vodafone in my area even though Voda are a nightmare to deal with I will probably switch back at the end of the deal.

so is your bill correct with no double discount? or credit?

Just got my July bill today and have uploaded it to the MPD website. Seemed pretty straightforward.

Based on my experience with vf they just seem to take money front my account over my usual monthly payent then they blame it on their computer, still chasing them via the ombudsman to get my money back

My first bill was dated 13/4. I've had 3 bills so far (April, May & June).Do I need to submit a bill this month, and if so which one?
First time doing cashback via redemption so guidance would be appreciated.

Thanks in advance

yeah exactly. it's their fault at the end of the day and there is the direct debit guarantee too so I'd be straight on the phone to them if they did or my bank if they argue it.

when I called them to add the discount in the first month they did it immediately barely asked any questions.

best mobile deal EVER! :smiley: not to mention it's way faster and usually better signal than o2 was for me

Doubt it, pretty sure they can't just help themselves to your bank account and as they have applied a discount to your price plan they can't then decide to take it back when it suits them. I'd say the most they could do is take away the extra discount

Are you all fairly confident that EE won't demand the rest of the balance later on? We did sign a £239.88 contract. I expect we will end up paying that total by end of the contract. The cash back is a bonus by MPD as third party, nothing to do with EE.

I assume I could skip claiming the 4th month but claim in month 6th etc etc?

I'm not going to risk it as it's better than the cashback deal and the next bill would still show the credit even if it's right!

I've only been charged about £5 this month but was in credit of £20 odd so still in credit!

I don't understand it really... is it because we called ee got the discount added manually but then it got added automatically so getting 2 lots of £15 off so ends up being £5??

I guess it's a good idea not to claim the cashback then!

if / when ee realise I assume they couldn't demand it back or add a larger bill as it's their mistake?

Is anyone having problems getting underground wifi to work?
I'm sending the sms to get the username and password and I get a reply that there is a glitch

Mine says £7.00 for June due on 15th last bill £8.80, (May). Result if that's all that is debited!

Just checked back for the details on cashback months and noticed all the bill issues. hadn't looked at mine so thought I'd check...

Month 1 - 15th April - £19.99
Month 2 - 15th May - £4.99 (inc.a -£25 before VAT loyaltly discount???)
Month 3 - 15th June - £6.24 at the moment according to the app, and looks like it'll be £4.99 plus some extra call charges (which seem entirely random - same local Irish number on holiday, some charged, some free!)

Not planning to call anyone in case the -£25 before VAT discount gets applied every month!!

Will probably not bother claiming cashback if they keep the bills this low, wouldn't want to alert MPD by sending them such small bills!

Good luck to everyone chasing the correct bill.

Couldn't have made it any clearer. Nice one.

Just to confirm - first bill dated 10/4/16 does that mean my first cashback redemption bill to send in is 10/07/16? Thx

Nice :laughing:

no money taken for the past two months. only in the first month when I paid £19.99.

I've actually carried £18.01 credit onto my next bill. meaning June's bill was £4.99?

they didn't for me

My first bill was 34.99 first month I took out 1 line (April)
Then May I had another line on this deal and bill was £39.64 (??) total
June was just £39.98 which finally looks right, but I think I've overpaid in May on the 2nd line right?

Edit: Also should I automatically get 10% off for having 2 lines?

okay May's bill was -£23 and now this month's bill is -£18.01, seriously do not know what is happening

April's bill was £19.99

My bill was also minus this month haha

I took my contract out 6th April so does that mean my first month to claim cashback is August? or July?

I changed my billing date so once I get my 4th bill I claim?

when do we start to claim the cashback ?

My 2 lines are now being charged at £16.66 making a total of £33.32. Then with the 20% VAT added makes it £39.98.

Spot on.

£21 TCB also paid out.

Just updated and it's £39.98 for 2 lines. Estimated next bill £39.98 due 07/7/16.

Perfect.

Mine's £19.99.

anyone had a bill this month yet? has the price been rectified?

Cash back on 12 month contracts is claimed during billing months 4, 6, 8, 10 and 12 from the date of connection or upgrade.

£34.99 first bill. £7.88 second bill i'll wait for the 3rd to see where we are.

I understand July is the first bill you send them, what other ones are there please?

Ah ok thanks, don't seem to be getting a 10% but currently paying less than I should so I won't complain just yet :wink:

MyEE app will always show £34.99 because that's the plan we're on. But we have monthly £15 discount applied monthly. Bills are what matter.



I think it's 10% on top on both lines.

How much is the 2nd line discount?

After 4th call, was asked to ignore myee app and check actual bank acct as they(EE) said its sorted out.
Initially told to wait 24hours until MyEE app to catch up.
Suggested that they get their tech dept to fix app

I ordered 2 x EE sim cards from MPD on this deal.
EE put both on the same account as can only have one registered per name/address.
April bill was £34.99.
May bill was £70!...
Called them up and said when ported numbers over, the £15 discount wasn't applied correctly.
They're going to refund £45 into bank account and future bills will be £19.99 + £19.99.
No mention of second line discount on bills nor on account. £19.99 each so hopefully cashback will be fine.

my first bill was £34.99 and I got EE to add the loyalty lines too
my second bill was £7.00 so still not the £4.99 like it should be

I contacted MPD through email and they said wait for the 3rd bill to come through, if it isn't sorted in that bill then they will contact EE and try to sort it out

Having a break in between calling EE for 4th time to get my 15quid back from 1st bill.

34.99 first bill, 20 approx(not incl my Google play purchases) 2nd bill.
3calls trying to fix 2nd bill. y

My second Bill is £8.80 first was £19.99 makes no sense to me look forward to Junes Bill!

I have some sympathy with MPD. I'm sure they're getting a lot of grief over EE's incompetence.

At least this time a fair few customers seem to be benefitting from it :smiley:

I have now been advised by MPD that I need to wait until the 3rd bill has been set, before they will amend any incorrect charges.
Apparently there are "quite a few customers" who have been affected, and a Management Decision was made to advise customers of this.

I was reluctant to join EE because I have had issues with Orange and T-Mobile in the past (plus Kevin Bacon really gets on my pecs in those smug adverts).

Find it hilarious the different bills everyone is getting, glad it wasn't just me - I actually ran up a couple of charges sending texts to my landlord (20p a pop), and yet EE have charged me ZERO for this month, having charged me £34.99 last month.

I have no clue what they are doing, no doubt they wouldn't either so just going to leave it for now.....

I have this deal £19.99 and a 2gb £14.99pm deal on the same account and my bill £19.99 for the two :confused:

my first bill was £34.99 and that is that amount that was taken.
2nd bill £-20.00 and £0.00 taken! lol
hopefully the same next month! :smile:

My second bill was for £10.84 (expected it to be £4.99 as with many others).

This included £2.92 for "Separate Payment Handling Charge for Non-DD/BACS" which - after speaking to EE earlier - will be removed from the bill.

The difference between the rest (£7.92) and the £4.99 - £2.93 I was told is because of the difference between the dates of the bills (which I didn't understand at all and will talk about to someone on the online chat I think)

my second bill was £19.99, same as first bill.

Just chatted to EE online as I too have been charged £5.50.

here is the transcript of the chat, name of the person I chatted with replaced with EE

Chat Transcript
info: Welcome to EE. A Customer Services Adviser will be with you shortly.
info: You are now connected with EE
EE: Hi, welcome to EE, the UK's biggest and fastest network. I'm EE on EE Service Chat. How may I help you today?
Steve: Hi EE
Steve: I am querying my latest bill
EE: Hey
EE: Sure
EE: Go ahead
Steve: It states that my bill will be £5.50, but I believe this to be incorrect, as it should be £14.99
Steve: £4.99
EE: I'll definitely look into this for you
EE: Can I have your full name?
Steve: Thanks
Steve: S****** *******
EE: Thanks
EE: Allow me a few mins while I look into this for you
Steve: OK
EE: I'm just looking into this for you
EE: Please bear with me
Steve: If it helps, my first bill was charged at £34.99, instead of £19.99. I was advised that the amount overcharged (£15.00), would be deducted off the next bill, of £19.99.
Steve: Which would make it £4.99
EE: Thanks for waiting
Steve: ok
EE: I've just gone through your account details
EE: I see that you're on £34.99
EE: On which you're getting £15.00
EE: as a discount
EE: Also the previous discount have been applied to this bill
EE: Do you have the bill handy or are you login to my account?
Steve: So if my monthly payment is £19.99 and the discount is £15.00 my next bill should be £4.99
EE: Just a moment please
EE: Let me double check it for you
EE: Thanks for your patience
EE: I see that the loyalty discount was added on *****
EE: And in this bill, you've got the loyalty discount from ***** to ***** i.e £24.58
EE: That is the reason your bill is £5.50 this month
EE: For next month onwards, you'll be charged as per price plan i.e £19.99
Steve: I'm sorry EE, but I believe that to be wrong. Irrespective of when the loyalty discount was applied, my contract was £19.99 a month. In the first month I paid £34.99. The price for 2 months contract at £19.99 would be £39.98. there fore £39.98 -- £34.99 is £4.99.
EE: I do understand your point
EE: Can you please confirm where did you take out your contract?
Steve: MPD
Steve: Mobile Phones Direct
EE: In that case, I'd suggest you to get in touch with them and they'll check what best can be done for you
EE: Be assured
EE: As we're from billing support team and can only explain to our customer's
EE: We're not allowed to make any changes to existing contract
EE: I hope you understand my limitations
Steve: I,m not asking for a change to my contract, just my bill
Steve: I appreciate you can only do so much
EE: I do understand that
Steve: But who is the money being paid to
Steve: You or MPD
EE: But we can only explain the bill to our customer
EE: Of course, you're paying bills for EE pay monthly sim
EE: As only mobile phones direct can make changes to this, I asked you to contact them as you've purchase this contract from them
Steve: OK will do
EE: If there would have been any option, I'd have done it for you instead of wasting your precious time
EE: Thanks for your understanding
Steve: Please send me a copy of this chat if that's ok.
EE: Steve, just click on the "Envelope" tab on your chat window and than you'll get an option to email this chat to yourself
Steve: Cheers EE, will do
EE: Nice chatting with you
EE: Have a great day ahead
EE: Take care,bye
Steve: bye, cheers again
info: Your chat transcript will be sent to ********************** at the end of your chat.

My second bill is 5.50, anyone found out what the extra 51 pence is about?

Another variation ... my second bill is is for £12.49.

I appear to have a refund of £14.58 for the first one (should have been £15), but they are now charging me £24.99 pm rather than £19.99

Would that be the 4th bill or the 5th bill?

Do you know when the first cashback will show up ?

Has anyone else ordered 2 x EE sim cards from MPD and had them combined onto the same bill by EE but with a 10% second line discount applied automatically? According to MPD this will prevent me from claiming cashback. They told me to call EE and make sure both lines are charged at £19.99 and have the discount removed, which I have done, so fingers crossed next months 3rd bill is correct.

I paid £10.99 first bill (customer service gave me credit for having to ring them when the first guy wouldn't sort the issue) and second bill is -£22. So in going to be £11 up from the first two months it seems!

I paid £19.99 on the first bill and this month's is showing -£23. Will have to keep an eye on my account when (and if) the direct debit comes out..

Yeah I did, did you? Do you think its related? I paid £34.99 on the first bill.

My 2nd bill is showing as £-22.01 due 9/6/16, not sure why

2nd bill came through for £8.65.
EE Sim Only 14/04- 06/5: £29.44
EE Sim only: £34.99
Loyalty discount: £22.08:disappointed:
Extra Charge: £0.19
Total: £7.21
VAT: £1.44

Came back to this thread to see if anyone had any problems, looks like it's working as MPD said it would, I'll find out in 4 days!

FYI, might help someone, I have just boosted my data allowance from 16GB to 20GB by adding EE broadband!
I pay £1.00 a month for it plus £17.50 monthly line rental, so £18.50 is better than my current £19.50 :-)

mine was £19.99 first bill, but strangely my plan shows no loyalty add-ons -
EE SIM only £34.99
London Underground WiFi.
Go figure.

My bill is minus £49.02???
Says we will carry the credit over to next bill...
I won't bother contacting them.

Just checked my account and bill is £5.50.

i paid 34.99 first time and the second one will be 7.49(unless i make out of contract charges of course).
thats how i understand it.

Is it your first or second bill?

i didnt have out of contract charges.
i had a chat with one of the agents and she said i have to pay more because i started my contract in the middle of the month.
she broke it down to details but i gave up...too many numbers:)
i take her word for it.
anyway she said id pay 19.99 next time so thats good enough for me.

she said

Do you have any out of contract usage?


Did you get EE to add the discounts on?

Never contacted EE or MPD. Second month bill just come in at £5.50. Not sure what the extra 50p is for but it'll do.

just looked at my latest bill (7th May)

Your last bill
Amount charged £34.99
Payment received 15/4/16 by Direct Debit - Thank you - £34.99
Your statement
Outstanding balance £0.00
Your monthly plan charges - £16.67
New charges this month outside plan £0.00
Your new balance - £16.67
VAT charged at 20% on £16.67CR - £3.33
Amount due - £20.00

Can anyone explain it? I now appear to be £20 in credit
When i log into my EE account i see:

Your plan and add-ons
EE SIM only £34.99
£10.00 Loyalty
£5.00 Loyalty
London Underground WiFi

Mine is 7.49.
Should be 4.99 as yours.

I contacted EE again as 'My EE' doesn't show any sign of a discount being applied. I was told this time that I had a special deal and that there was a discount showing on my account but as that had been applied by an individual it wouldn't show at my end. I also asked about £15 being refunded as I paid £35 last month and they couldn't say how that would be applied to my account as the bill hadn't been generated yet. I'm none the wiser as to how or when I will actually see a bill that is for £19.99.

its getting near the payment day for month 2 of this contract. Share your experience of whether you get your £15 refund and proper bill of £19.99 this month

To everyone that has had poor experience with MPD on this matter, I would suggest to write a review on trustpilot about that.
I received an email from trustpilot (initiated by MPD automatically) to review them.

Just want to check the cash back part of the deal - if my contract started on 13 April, would my billing month 4 be 13 August?

Yes I thought the prices went up in March 2017, however, thats not what the email says, oh and to be clear the email was from MPD not direct from EE, sorry.

Well I just paid my first bill to EE yesterday for £19.99, however, I received an email from them saying that all monthly tariffs will in crease by £1!
"...from midnight This Thursday all EE tariff prices across the UK will be increased by £1 per month,".
Does that mean that this £19.99 deal on a 12 month contract will be £20.99 from May bill onwards?

I phoned ee before my first bill and they corrected it to £19.99 and added the discounts going forwards but the other day I randomly and oddly got a txt that said my next bill was available. had a look in the my ee app and I've got a bill of MINUS £25! lol!

anyone had this? not sure what to do or whether just see what happens.... crazy huh

No but I recorded the MPD managers phone call lol saying the reason the ee customers have no idea about any discount is because we deal with the ee sales department and sorting it out with them and then they will pass it on to customer service

I just had a chat with MPD and made them email me this

HI,

We have sent the below email to all of the customer’s that have placed an order for the EE SIMO £19.99 promo, I will continue to send this email to all new orders on a daily basis.

If you receive a call from a customer please advice…

1. The first bill may be charged at the full price of £34.99, there is no need to panic, this will be rectified promptly by EE.
2. The customer will need to pay the full amount displayed on the first bill, however, they will get the additional monies back.
3. The customer’s second bill will show the correct tariff price of £19.99 + an additional credit for the over payment made.

Just make sure that the "issue" is not the bill being £34.99 a month.

Find it hard all you like, not got any reason to lie, I was told that their was some sort of issue and to apologise they would credit the cashback to my account within 14 days or send me a cheque

I find that hard to believe.

I've just had a call from mobiles.co.uk saying there was an issue with my cashback and they were going to give it in one lump sum :smiley: meaning I don't have to go down the redemption route.

The requirements on the EE site only state iPhones so they must have given you duff information :disappointed:

Just to double check a few things :

1) What months do i need to 'redeem' and sent them invoices
2) The invoices are from EE or mobilesphonedirect

thanks

They told me they support Android phones too, clearly a lie then...

Of course it doesn't work on a Nexus 6 :laughing:

I didn't contact EE about the discount but it has automatically been applied to my first bill. So all has gone through fine :laughing:. Thanks again op.

or just 'Visual' to '150' didn't work for me on my stock dialer on my Nexus 6

Does anyone know if Voicemail is free and how I can setup Visual Voicemail? thanks

Thanks for confirmation.

Does EE Charge Voice mail on this package?

How did you get EE to price match? They wouldn't budge for me.

BT MOBILE have a 20gb offer for £19.99, EE have matched the offer.

just checked my online banking and EE had £19.99 taken out of my account. My contract started on the 7th and on the 9th I ported my number and asked about the monthly charges, had all the necessary discounts put on etc.

My EE account online still shows at £34.99 payment received for last month (on payment history it says otherwise), guess the loyalty kicks in next month.



Also not sure why everyone is arguing about the EU msgs/texts.... this is my current usage (note all other allowances)

OK all I can say is you have to be persistent, just got off the phone from EE, worried about old number not porting over (3rd attempt) last Day today! Anyway that will be sorted got a very helpful CS rep, I also enquired about the £34.99 situation again, this time he assured me I would be getting the £15 discount applied on next bill, improvement over last time were I was told I would have to cancel contract and open new account to get the discount direct. All good so far, but I enquired about this months £34.99 which he confirmed I would be charged, I explained about the deal and he went away to see if he could apply discount to this month, few minutes later he confirmed he could knock £15 off for this month also. Just checked my EE App and it says £19.99 due (read £34.99 previously) so looks like it is confirmed. All those holding out for a £4.99 bill next month wouldn't like to take a gamble on it sure you will have to call both EE and MPD to sort out all over again.

I'd wager It won't be £4.99 and that it will be £19.99 I've had £34.99 taken for this month from my account but I'm going to play it by ear as it's not a vast sum of money to be missing for now.

Oh man why did I sign up with EE again! There is no reason the first bill should be £34.99 other than making a mug of the customer and improving their cash flow to our detriment.

I remember the pain I had when I ordered one of the 100GB data sims from them - no-one seemed to have heard of it in their CS department and they kept insisting I should re-order, when their form would only allow one order per household. Numerous calls later and many different reps, the only resolution was the sim finally being delivered - no idea why it was delayed, and the messages from EE CS were along the lines of "order again", "the order hasn't gone through", "100GB sim, what on earth is that?!"

Useless company. Rant over haha!

Oh, I did add heat to this deal btw, so conflicted as this is a good deal

ok this is what they have said:

Please allow till the second bill cycle to assure that the discount hasn't been applied for the reason being that EE are struggling to apply the the discount in the first instances as explained with the email I sent you prior to this email informing you of what's happening with your deal if your second bill isn't either £4.99 or £19.99 please contact us immediately and we will raise this with EE's account manager to assure the discount is applied and the extra cost of £15 is refunded to your bank account within 28-30 days

So I am cancelling I can't wait for two months then argue the toss after the 14 day period is over.

still nowt from MPD other than their management team have been in meetings all day and not sorted out the discount - EE have confirmed they will honour the discount - if I take out a new contract with them thus making the cashback redundant. So looks like I will need to cancel the whole thing. Giving them till Wednesday to sort it out.

Yes, as I explained that is because I got £10 compensation because they messed up my number port and it took 5 days. Apart from that the bills are the same.

I meant you were told that your next month bill would be £0 then £14.99 then £19.99 per month etc

Whereas I was simply told it would be £19.99 from next month onwards

I don't see that being the case? Our bills are the same apart from my extra £10 compensation.

is it likely that contacting EE to sort out the missing discounts could mess up the MPD cashback then?

hope not!

Lol looks like we are getting different info here

apparently if you were charged £34.99 as you first payment, your 2nd bill will be for £19.99 and you will also get a £15 refund so worth keeping your eye on your next payment date to make sure this happens.

I contacted EE as my bill was showing £34.99 and they said that I am on the £34.99 plan but they would add the discounts on for me
I told them not to do it just yet in case it messed up getting the cash back and I wanted to contact MPD first

I told MPD how there's no discount on EE's system yet and how there's also nothing on their system about being credited for the first month

MPD said 'This is because when you contact the network you go through to their customer services who can not access business information ( we go through as a business) so they would not be able to see this'

now I'm worried I'm gonna be charged the full £34.99 for the 12months and not get any cash back either

How do you get NHS or corporate discount? I have tried live chat and they just send me to a benefits site that only applies to new contracts.
I work for Leeds University on NHS research.

Had to call them again to make sure the discount was applied over the weekend.

First bill today, showing the discount and total bill is £20.
Not going to argue over 1p! but is everyone else the same?#

Brought forward £0.00
Your monthly plan charges £16.67
EE SIM only £34.99 £29.16
London Underground WiFi Free
£20 off your next phone Free
Loyalty discount from your monthly line rental -£12.49
Extra charges outside your plan £0.00
Subtotal £16.67
VAT £3.33
VAT charged at 20% on £16.67 £3.33
Total: £20.00

excuse the formatting of that, just copy/pasted

Well yeah, but this deal's for a sim, not a phone. You don't have to get the sim directly from EE for wifi calling.

As for your S7 Edge, it's possible to flash the EE firmware to get the wifi calling option.

Im going to phone ee and ask them as mine is the same as yours and if MPD told me that first month bill higher etx etx... I will say i want you to email this to me as a proof
Cant you do it ?

maybe on iPhone but they said they can't activate it on my Edge 7 unless bought through EE

Has anyone had their NHS discount removed because EE have turned around and said that because the plan is already discounted you cannot have another discount?

found out mine was rejected because i put my three mobile number in the current EE members number section, so annoyed with myself!

I've emailed the credit team to see if they can reverse it but I'm not holding my breath and probably missed out on this because of that little mistake :/

Should be -
Brought forward £0.00
Your monthly plan charges £16.66
EE SIM only (£34.99) £29.16
London Underground WiFi Free
£20 off your next phone Free
Loyalty discount from your monthly line rental -£12.50
Extra charges outside your plan £0.00
Subtotal £16.66
VAT £3.33
Total: £19.99

I know this expired yesterday, but for anyone still interested, I called their sales team today and they were very friendly and more than happy to put it through.

7yrs of crap service with Vodafone so finally took the plunge.

No all I see is this:

Brought forward £0.00
Your monthly plan charges £29.16
Extra charges outside your plan £0.00
Subtotal £29.16
VAT £5.83
Total: £34.99

ok follow up with ee and MPD. Contacted EE they said as contract was set up on the 15th this was after the end of the deal therefore no discount will be applied. Contacted MPD they said the order was on 14th therefore should get the discount. Sent them the screenshot of the online chat with EE and they are getting back to me Monday. Got 14 days to cancel so if they don't sort it Monday will just send it back and start again!

Hurrah got my sim in the 2 days. £16/month direct from EE + £47 TCB tracked.

dream of a deal

that being said, I selected the TCB £19.99/month option and applied a discount to bring it to £15.99. For this reason would TCB refuse to payout?

Took my contract a week ago sorted out last night and am also on £34.99 EE have no record of £19.99 on my account, they say the only way I can get it is by cancelling and opening a new contract direct! They say I need to take it up with MPD. So I called MPD who gave me the story about EE's cockup with first bill, then on second month as previously reported discount will be applied.But at this point I only have MPD word that this will happen by which time I will be stuck in 12 month contract @ £34.00 if it does not.

Received my sim, called EE to check and the £15 will show when first bill created apparently. But she says it's definitely on the account.

Where have people checked the double speed/EE extra thing?

I called ee costumer service and was told that I'm on £34.99 plan

Ordered on 14th, had final completion email today, sim on way.
It does not mention the £15 discount anywhere on that email though, it just states £34.99 a month and £96 cash back.

Is this what everyone else had?

The previous emails all had the £15 discount listed.

Guessing it will be OK

It's hardly roaming if you're sat on your **** at home is it! :stuck_out_tongue:

just an update ... phoned disconnections and they were more helpfull and not rude ! and have promised to make sure the bills are £19.99 every month not £34.99 for first ... comfirmed eu roaming ( but you cannot phone eu countries from uk ) even though we are in eu ... without getting charged ?

Did everyone else get their sims in 2 days?

they take £34.99 ( deposit apparently they give you the money back at end of contract ) CUSTOMER SERVICE IS ABSOLUTE CRAP ... I HAVE BEEN ON THIS FOR LESS THAN 24 HRS and feel like cancelling the contract already ... due to the customer service ... they try to charge you for everything under the sun !

Think there could be a problem with orders made yesterday, but dispatched today. The offer email I got when ordering on 14th said £19.99 mth. They then connected and dispatched this on the 15th, which was after the offer ended on the EE website. The dispatch email said £34.99 a month! I rang and they said they would email confirming the deal but that was three hours ago and no email. WIll get the SIM and ring EE but suspect there could be a problem.

MPD so he told me dont worry the next month bill will be 4.99 so basically 34.99 + 4.99 = 39.98 which is 19.99 a month for each

who was that with, EE or MPD?

I just phoned them and had a chat with kevin cos my email said 34.99 per month

Let me simplify for you all confused ones:
First month bill will be : £34.99
Second month will be : £4.99
And then from third month all bills will be £19.99

£19.99 * the months (12) = £239.88p
Now subtract the cashback which is £96
£239.88-£96 = £143.88 this is your 1 year money
To work out the monthly now divide that by the months (12)

£143.88 / 12 = £11.99 per month

So relax back and wait for your cashback months

No they phoned me to check the porting was all done correctly, then I just got talking to the tech guy about 4G+ etc. etc. I'm happy with the speed especially as its faster than when I was with 3.

Another similar offer. http://www.hotukdeals.com/deals/vodafone-20gb-data-unlimited-mins-unlimited-texts-sim-only-12m-contract-total-288-2431177?p=27803133

They just phoned up to tell you that?
You'll be limited indoors slightly by the lack of 800MHz 4g on the OPO but you still get the other two bands.

YAY1000!!!! :stuck_out_tongue:

I have a OnePlusOne. I had a call from EE saying that my speed will be better outside as inside speed is 3 bars coverage and outside speed is 5 bars coverage. Ill find out later when its stopped flippin raining.

Just further clarification on EU allowance, my account also says;

All other allowances


Unlimited EU & UK Voice
Unlimited minutes

Unlimited EU SMS
Unlimited messages

Unlimited UK Texts Allowance
Unlimited messages

Im happy with the speed I get in the small town where I live (inside) - ping 30 > 35, DOWN 85mbps - UP 35mbps. Is that good speed for 4G+ outside of any city? Not checked speed outside yet.

I got this the other day, then the next day I did it for my wife but she got rejected.

We tried again and the same happened. Realised we didn't have any more in our current
account, so used a different account and everything worked - it scared us as we'd never been
rejected for credit before - all good now though.

With the risk of sounding silly here, I can't currently find the dates on mobiles.co.uk and its been a while since doing a redemption, for those that have purchased in April will it be :
July,sept,Nov,Jan and mar bills we send off / upload?
I presume it the same for deals bough via this thread. Months 4,6,8,10&12.

Mpd gave me a reference number to give to ee.
The first person at ee couldn't get anywhere with it, ended up putting me through to an automated message that ended the call. The second person at ee said to go to mpd, I told them they sent me to ee with a reference number. He ran my address and details and then saw my order was accepted and pending due to the reasons I mentioned earlier. I'd keep pushing ee to run your details.

I'm in the a similar boat, EE declined me and still awaiting a response from them as to the reason (I have an Experian credit rating of 998 after being concerned this was the issue), now getting the run around, MPD say speak to EE, tweeted EE as no response from their credit department since Saturday they are telling me to contact MPD as they do the check!!! :confused: My PAC code runs out with 3 on the 23rd April too.

LordScrumptious

No, you're wrong.

Still don't get it :confused: They should just make the contract price the reduced rate. That way if people cancel, then it's usual t&c's of any contract. If you're happy with the way this works and accept the risk, then that's your deal. I'm talking from past experience and will never support these types of 'redemption' contracts. Just make sure you're happy with the full price as the redemption, as always, is not guaranteed.

Exactly my thoughts. If you don't have 35£ in your account, use a cans and string.
Ive been keeping an eye on this thread and skimming through the other 2 similar deals, there are people going for this deal without fully knowing what the redemption involves. I've read comments assuming the cash back is from tcb and quidco!

Back up to £35 now. I randomly got rejected for the credit which I have no idea why, never had loans, never been rejected before - and now the deal is gone :disappointed:

I don't have an "attitude". They advertised a deal with cashback via redemption and I bought it. They could pay out £96 cashback upfront, then just under 2 weeks later people cancel their contract. It's done this way for a reason.

He's right, you are indeed wrong.

After speaking to EE yesterday, I can confirm that I am not wrong :smiley:

Got mine from mobiles.co.uk and had option for micro or nano, chose micro and it was a full size with a micro push out but no nano :disappointed:. Wife's phone is currently micro but she'll soon get a new one as its on its way out and if she needs a micro sim I was wondering if there was any extra charges

Obviously new to this, that's what they all say. We'll wait for the complaints to come back through on this thread. Its an attitude like this that encourages these poor marketing behaviours. Discounts should be up front, end of.

You sir are wrong...

It's not an EE Extra SIM. You can use your included calls and texts in Europe if you pay £2/day.

Does anyone see any mention of double speed 4G or free EU use on their account? I only see free London underground wifi (and that will never get used because I dont plan on going there!)

There's nothing "sneaky" about it. You upload a copy of your bill and they give you cash. It's rather simple if you read it properly.

Expired

I'm sure they sent out the triple sim full/mini/micro...

Thank you

Anyone know if you need to swap sim size do ee charge a fee in store?
Thanks

Actually I too think its cold and would never go for one. The reason is because redemption always has some catch that means a particular percentage of people end up not getting it. If companies want to discount products or services, they should do just that. Redemption is essentially gambling by the company as not everyone will end up getting it, and they will benefit from this. I'd much rather deal with open, honest companies than sneaky pricing and paperwork.

If you don't have 35 quid in the bank, maybe stick to walkie talkies!

Tempting as it is I don't use the 1Gb I already have!

EDIT: Although my current contract expires in June. Do I go for a new phone, or get a SIM only and a chinese phone.....

I'm ringing up to cancel my phone contract tonight which has just ended. Can someone confirm this is still active as it would be perfect as I'm on EE.

Same happened to me too.

I had to go the EE shop because I had stupidly ordered a micro sim and not a mini sim (and a 2 in 1 sim was delivered instead of a 3 in 1)

Anyways. The guy that sorted it for me noticed my bill had gone thru at £35 (without me even mentioning it) and notified me that the first bill gets generated at midnight on start day of contract, and therefore they don't get chance to manually apply the credit for the bill as its a new promotion, but it will get reconciled on the second bill (or a story to that effect)

Genuinely understand those without the money in the bank account being upset and angry as this could create awkward situations for them

Worth noting tho that for those people who have got the cash then don't worry, it will get sorted :smiley:

Hope that's of use

Be careful if ordereing this now.

When you add it to your basket, then click the 'i', there is a note on the £15 discount:

"Save £15 per month (£180 over 12 months!) on this EE promo tariff which was £34.99pm and is now only £19.99pm. Promotion may not show until second bill (ends April 14th 2016)"

£34.99 just taken from my account for first month grrrrr

Noooo it cant expire yet it hasnt reached 1000 posts ;-( Also the deal is still available on MPD!

Thread expired, but it is still showing on the MPD and EE sites.

2 Hard Searches by EE on Credit File for approval of SIM contract. Is it normal? Credit score dropped too much.

Finally received my sim today from MPD which took 2 days, registered on EE site, called to give PAC code and was told will take 24hrs.
I asked for the £19.99 discount to be applied to my account and was asked to email proof of contract with MPD, and then the manager applied the loyalty discount (£7.50 x 2).
Speed is faster than when I was with 3 and so far I am impressed with EE, very professional, friendly and efficient, just need to wait for the porting.
NOTE - the web and app is not working properly and EE are aware.
Heat already added. Good find OP. Cheers.

I just got this too direct from EE but they converted a payg sim for me and gave me it at the discounted price of £16.49 after I said I wanted to go through topcashback and I got a sharer sim too for £12 for my son. Well happy and goodbye 3.
Took awhile to get my pac from 3 as they didn't believe the deal existed and kept saying I was making a mistake in moving.

be careful. when i got my pac, the guy said its prorata. i called back a few days later to see if tehy have offers for me and enquire about pac, this guy said you pay for the full month!
id tweet them for a proper response.

Exactly! not long to go now lol.

*bets this thread will reach 1000 panicked posts* ;-)

only just getting my PAC code from Three, reckon i can delay the start of the EE contract or am i gonna end up paying two contracts for the first month?

anyone got a screen shot showing the £15.00 discount in their Your plan and allowances EE account? Is it in MyEE >Plan section? Im sure someone posted in this thread but I cant find it.
Cheers.

I went for the mpd cash back deal on Tuesday via quidco and recieved sim this morning. Called ee and gave them my pac code and told them my account has not got £15 discount showing. Number will be ported in 24hrs and discount applied to my account.

Happy with this deal.

Contract starts almost as soon as they post the sim out!

Just phoned up spoke to Nial ( nice lad ) got the £15 taken off from the bill so all will be £19:99 till the cashback kicks in
he did try and say that your next bill will show 19:99 from 34:99 and said i want this one to be 19:99 otherwise i would have gone for the 16:49 deal and he said let me just check ( few seconds later )came and said i have take £15 off
... had PREMIUM numbers turned off ( if you got kids that play games on your phones ,you will want to do this some take money out of your account by adding a premium number to it ,my brother got hit with £150 )
just got number ported over also ...

Was speaking with an EE adviser a couple of hours ago - how long does it take for the discount to show on My EE account?

I honestly don't think there will be any issues with EE in terms of getting the £19.99 applied. The guy today was well aware of the fact that it would show £34.99 before I even go the chance to mention it. It's not showing on my EE plan as yet but I am not worried.

Hello, well i got charged 34-99 spoke with EE , they explained that all these 3rd deals dont start the discounts till the 2nd bill month , but they dont want me to be unhappy so they credited the account with the 15-00 over charge - plus i,am told that this discount remain on the account till I change my plan upgrade

Just got off the phone with them. As expected yes the offer isn't available to PAYG members so you need to be a contract member already. I asked if I could cancel it as I'd like to get the cashback from the offer.

She asked what was it? So I told her it was topcashback around £47-£50. So she said let me check and see if we can match it. Was put on hold and a minute later she rang back and told me they'd match it so I've been able to get it for £16.49 and no waiting for cashback etc and they then fast tracked the order as there's a backlog from all the online orders. Glad I doublechecked with you guys!

Hope this helps others!

From Work and Yes 47 Tracked by TCB too .Got SIM confirmation email and package will be 15.99 confirmed by EE support. Turnout to be 12.05 £ pm. Hope it helps.

I think for the TCB to actually work, you need to select the £19.99 on the TCB sim only page and go through that. For that reason, I don't think TCB would work for the existing customer discount.

I've just requested for my number to be ported. Should I wait till number is transferred before I claim cashback through MPD?

I got the deal from mobiles.co.uk and so far am really impressed with their ee app and online account, the fact you can tether is great and I seem to get better speeds then my fibre broadband lol, and for £11.49-£11.99pm I don't think you'd get better priceplan/coverage for the money, thanks op for heads up.

I've ordered my sim on Wednesday and the order has been confirmed and despatched. I'm assuming it will arrive tomorrow

but today I've seen that MPD have taken £2.50 from my account. Has anyone else had this and anyone know what it's for??

I've ordered my sim on Wednesday and the order has been confirmed and despatched. I'm assuming it will arrive tomorrow

but today I've seen that MPD have taken £2.50 from my account. Has anyone else had this and anyone know what it's for??

probably not. just wait for them to call you. i queried this myself when i saw i could check out. the guy on chat siad they verify with a call after the order goes through.

it wasnt a lie.i called and informed them about the old address not going through, they said its a known problem on their end and shouldnt be an issue.
not sure if that has caused the requirement for a deposit though, i dont think anyone else here followed up their cancellations to see what the reason could be.

really tempted by this, being thrown off my current Three tariff (with AYCE data) and they wont offer me anything decent really (£3 off standard prices).

Think ill call for my PAC to give them one last chance but don't have much hope

or shall i just go to payg and wait for a better deal from somewhere with unlimited data... decisions decisions..

I'm currently a PAYG member doesn't that qualify me for this?

Ah pants, just got credit denied by ee. No idea why as never have trouble elsewhere. I'm assuming it's because of the move of address.

i rang up to enquire why my order was declined. turns out EE did accept my order, however they needed a £100 deposit which is the reason why mpd cancelled because they cant pay the deposit on my behalf. no way around it so i guess ill be missing out on this and going for ID.

ive got a discount code from work.

that offer is for existing cutomers. if you managed to order without being an existing customer, they will call to confirm your order and then decline you.

Hurrah, got it direct with EE for £15.99 + the £47 TCB which has tracked, which works to ~£12/month.

Cracking deal, switched from three payg to this. Called up to block premium rate outgoing calls so no nasty surprises on any bill! mms messaging turned off on my phone (pointless in this day and age anyway surely)

Was happy enough on PAYG until three's price change so this has come at a perfect time, EE far better coverage but just wasn't enough data on good deals until this

Ah okay thanks! I better transfer my number asap then...

Sim card arrived this morning, two days after ordering. Called EE with PAC code from previous provider. Chap immediately said that as I was on the £19.99 per month deal he would go in and sort out the discounts. I didn't even have to ask! He said he had two customers this morning already calling him re the £34.99 showing on their bill. Have to say I was very impressed with the advisor, very professional, friendly and efficient. Many thanks to the OP for posting this. Was with ID mobile - got 6GB per month for £12.50. No issues with their service just that this works out cheaper with more texts and data.

Your pac is valid for 30 days, if you don't use it, your contract just carries on.

Got sim, now not sure to activate it as I still have Three contract with PAC code, how do I check when my Three contract expires?

Tether comes out from the data allowance.
You can't use Bluetooth to connect to your phones wifi hot-spot dude. Buy a wifi dongle from eBay, less than £5, and use that to connect to phones wifi hot-spot.

Wish HUKD would make it easier to search within these comments...

Anyone know if tethering is allowed on this deal? or reccomend a bluetooth device which i could attach to my PC and use wifi hotspot on my phone?

Edit: shouldve read the description. doh.

Has anyones topcashback tracked mines showing up as £0.00. I did purchase this on the Tuesday though so have yet to receive the SIM.

I'm gonna call and explain later today.

I've ordered last night direct with EE but decided to stick with Three as I only use 1GB of data a month. Do I need to call to cancel or if I don't activate the sim will that do it?

Yes everyone is just panicking

Got an email this morning from MPD clearing everything up regarding the 34.99 first bill. You all should have it at some point. I personally haven't called EE about the 34.99 as I thought everyone was just panicking. Anyway, all should be fine.

ordered. couldnt enter the dates for my previous address so had to lie about the time lived at my current address. hopefully doesnt cause issues.

Both

is it just direct from EE which expires tomorrow or the deal from MPG aswell?

Two SIMs received from MPD and both are connected.

I've been trying to register for My EE, but neither mobile number is recognised. I called 150 and was told that MPD have not setup my account correctly.

Is this correct? Has anyone else had issues with not being able to register for their My EE account?

Anyone buy direct from EE and put the £50 M&S voucher code in for tariffs over £21.99 and had it accepted. It shows up as accepted before check out ?? Code is AWSIMO50B ? Any success

Does this expire at 23:59 tonight or tomorrow?
Still undecided and would like tomorrow to decide.

EE website states "Hurry offer ends 14th April 2016"
So not sure if that means at the end of 14th of April or the start.

I'm gonna really miss his thread once it's been expired and everyone drifts away :-(

Have ordered a standard sim, assuming its a breakout multi sim. Thanks OP&all for contributions. Deadline I think today.

Not too shabby -

Received the confirmation from EE about SIM delivery.

Just received a bill in the mail from EE for £35.... anyone else had the same?

Mine worked at £15.99, did the same TCB £47 cashback bringing it to £12.05 without any of the MPD cashback hassle which is great. The cashback has tracked too.

But I haven't had any email to say it worked. Concerned as tommorow is the last day.

If it works though I should also get first 3 months 50%.

Hi Well I applied the corporate code direct on EE site which makes price 15.99. i.e. 15.99 *12= 191.88£ less TCB discount of 47.25£=144.63£ make price 12.05£

So i am satisfied as purchased direct from EE to avoid any later issues.

NN i am with them for work and they are the worse provider by far! Why would anyone join these?

does anyone know if getting the loyalty lines added to make the first month bill £19.99 will effect getting the cashback from MPD??

Trying to avoid getting this and wait for the 100GB EE sims to come back as i rarely use texts and calls.

I know if i buy this today, EE 100GB will be announced tomorrow. If i dont buy it, EE 100GB will never come back.

Having such a mare! Ordered with mobiles.co.uk but then cancelled less than 24 hours later as they don't do Double Speed 4G, so placed another order with MPD. That got cancelled by EE. When I called up EE, they said the order I placed with mobiles.co.uk went through to them. So I called back m.co.uk and they said it takes 3-5 working days for the cancellation to be processed by EE. So now I have to hope that the cancellation takes 3 working days and goes through tomorrow otherwise I'll miss out on the deal as it expires after tomorrow :disappointed:

Does this include EE Plus? Thanks in advance.

Does anyone's EE account actually say "EE Extra Plan - double speed 4G" or similar anywhere? Mine just says EE SIM only Plan. I have on occasion seen "4G+" next to signal strength and with Speedtest I got 19.55Mbps (down) / 9.94Mbps (up) in London (FYI - I bought this exact deal via MPD).

I'm getting 88.85 d/l and 39.20 u/l using Speedtest in Bromley, just shows as EE 4G on my iPhone 6 screen, purchased from MPD if that helps?

I ordered the deal from this post, this is a screenshot of my account summary.

Had the very same issue. Gave EE my PAC on Thursday midday, Friday came and my Three sim still had full service. Called EE porting team Saturday morning, to find out they only work Monday to Friday.

Finally today after contacting both networks again, my Three sim lost signal and everything on the EE is working perfectly.

EE did mention however for iPhone users, you have to change your number manually in the settings menu.

E PAYM 4G Multi SIM

Extra Plan - double speed 4G
16 GB data
Unlimited text messages
Unlimited minutes
12 months plan

Includes a 10% multiplan savings
For existing customers taking an additional line
Now £16.49 (Was £34.99)

Hurry offer ends 14th April 2016


Then underneath, under the heading Roaming:

Choose Your Extras
+ International calls from the UK
To call abroad from the UK for less
- Roaming
Talk and text abroad

Pay Today

Pay Monthly

No Selection Please select

Euro Talk & Text Unlimited

An add-on giving you unlimited calls and texts in Europe for just £2 a day.

Add £0.00

I'm sure you're correct, but it doesn't make it clear in the ordering page that this is free

Similar issue here. Outgoing seems fine but incoming still routing to three.

I phoned EE directly today (I am a current customer), told them about the deal, the chap was able to offer me 19.99 but couldn't do anything regarding the cash back (as expected) so I asked for a PAC code and was going to get this deal. However got a call back from the very nice chap to say he's spoken to his manager and the deal is currently on the website for 16.49 a month....well for to added comfort of not having to remember to do the cash back claim (and get the EE extra) I went for it. To add some context I was a customer of T-mobile - was on the 7.50 a month deal from this website 500mins, unlimited text and 3gb (unlimited when initially got the contract) 3g....

Received SIM today after ordering on Friday night, Rang up to port my number and the CS agent got me to email across the proof of order so she could correctly apply discount. Very helpful

Finally received my SIM today from MPD. It was sent RM 1st class on 6th April!!!!

Anyway some of chat transcritp:
info: Welcome to EE. A Customer Services Adviser will be with you shortly.
info: You are now connected with N

me: Hi, can you double check my plan pls. I took it on offer of £19.99 but bills showing full amount
N: There's an offer going on where we're offering a tariff £34.99 with £15 discount on this, so you pay £19.99 per month. The discounts doesn't show on your account, but we can check this and confirm for you.
N: I've checked and this is the case, you've got the tariff for £34.99 and got discount on the top of it. You've got two discounts £9 and £6 till your contract's end date.
N: So I assure you that you'll pay £19.99 per month for your account.
Me: But the first bill amount is for £34.99?
N: the discounts got applied from ***** on your account and there's no end date for this discount.
So you can keep it on your account, as long as you want.Once you upgrade or make any changes, then only it'll be removed.
N: I see that your bill was generated on 07th, so you got charged as per the standard line rental cost.
the discount has been applied from ***** and this can be shown only on your bills.So previous bill has been generated and the changes can't be made on bill. But you'll see the actual discounts from next bills.

Edit: Forgot to add, I registered account(MyEE) before starting chat. Never had to mention MPD.

It was hassle free from my experience with regards to billing. All I did was call them and said that I spoke to EE live chat and they told me to ring customer service to amend the price to £19.99
It was literally done within a minute. Great service

As I said , IF you have an EE Extra plan, it's free for calls and texts, and £3 per day for data.....

If you have a standard EE plan , it's £2 per day for calls and texts, and £4 a day for calls,texts and data.
The £2 per day for calls and texts is waived on EE Extra , I can't be much clearer than that :smiley:

Can't believe EE use second class post to ship the sim out. discounts have been added correctly just waiting for the SIM to arrive. in store I was told the price stays the same after 12 months, online they say it won't. no consistency.
others report they're are unable to add eurodata to the account, hopefully it'll get fixed soon.

Similar here, phoned CS yesterday about porting my number and the operator also sorted my bill out by reducing the £34.99 to £19.99. I was even sent a text confirming the adding of £15 loyalty to my account. Logged in today to see if discount was showing but it still shows £34.99, I think I have read somewhere in this thread that it takes 24-48 hours to appear on your account.
Was also told my first bill would be £19.99 but I guess I will have to wait and see if that really happens on my payment date of the 19th.

Troublefree porting of number from 3 to EE today ........ less than 24 hours after my request :smiley:

It says double speed on the pages to buy the Sim, but not on the bill that I can find.
It seems that they don't do a Sim only less than 4Gb without double speed, when you look at thier site


It says please call us to discuss in the email header, but only says we may need to call you to discuss your order.
It'll be delivered today.

Got my MPD sim order today, after ordering Friday .
Logged onto my EE account and both my lines are showing.
They both say exactly the same thing as regards to EU roaming, double speed, etc.
They also both show the line rental as £34.99, it's not a MPD issue, it's clearly EE

just found out that the corporate discount won't work (uber i assume?). It will be cancelled after finalising.

Any more details regarding the direct deal at £16.49?

It shows for existing customer, but when you click to say you aren't an existing customer it doesn't seem to make any difference.
Would they be likely to refuse later down the line?

Cheers all

Just spoke to someone at EE regarding the porting issue with Three. It has been referred to EE's porting department and should take 72 hours to resolve. As others are experiencing, the number has been transferred but has not left Three's routing.

I also took the opportunity to enquire about the billing issue. I was told that despite the price showing as £34.99 in my account, I am going to be charged £19.99 as there are two discounts of £9 and £6 being applied.

So I finally went for this deal today, I couldn’t apply for it online as my address didn’t match the MPD address database, however, MPD called me and I completed the order on the phone no problems, (obviously I have missed out on the £10.50 TCB but oh well).
I cant register on EE website to check if the £15 loyalty discount has been applied, or fill in the port my number form as I obviously dont have the sim card yet.
It will be sent 1st class (approx 2 days) so I will report back then, but was told by MPD the contract starts as soon as sim card is sent out and not once you insert it into your phone and activate it.
Lets see what happens in a couple days.

I ordered a second sim direct as they are showing £16.50 a month for existing customers, and although I'm not, it worked.
I am an ex t-mobile from years ago though. Got £45 cash back through my work site so works out £12.75 a month, but worth the hassle of cashback claiming for 75p a month.
Just thinking, do I cancel the cashback one and order another direct. Deal runs until 14th

I've also ordered direct and it stated I could add eu roaming for £2 extra each day I use it.
Are you saying I can use my minutes and texts free in Europe? Because the only ones I know who do that are 3

I requested port from 3 last Thursday, it started to go through on Friday...still not finished. EE are looking into it....
Outgoing works ok, incoming still goes to old 3 SIM for calls and texts

Thanks to OP for the deal. I am having porting issues (coming from three) as well. I spoke to EE's online chat and they told me the number had ported already! I also asked them to clarify my bill as on my account it is showing as £34.99. The operator stated

Is anyone else seeing the discount in their My EE app yet?

I filled out form on EE site to port number over from three Thursday evening(18:00) so didn't start till Monday morning and by midday all was transferred over with no problems at all

I'm having exactly the same issues porting my number from Three as others (process started first thing Monday).

I also received a bill in the post from EE (price £34.99) but will be waiting for MPD to sort out the discount as outlined in their email. Data speeds are good and bill confirms minutes and texts from EU to UK/ EU are included.

I just found this deal over the weekend and purchased it direct from EE, will I still be able to get cashback or do I have to purchase through MPD?

EE rock

I wondered this too but irrespective I'll be calling EE in 11m and a day to get a PAC or cancel anyway as I won't be paying them £35 month going forwards after 12m even just for the fifth and final CB payment, suspect they will have high call volumes early March 2017....

When you want to leave contract at the end of 12 months, do you have to tell them a month in advance? Will this affect the month 12 cashback?

On the website it says "Cashback will become void for customers who disconnect from the network prior to their payment being made". So do I have to cancel after getting the cashback for month 12?

I am sorry if its been asked before in this thread. I had a quick look and could not find related question.

Thanks

on the first bill mater I believe it's due to the tarif being a standard £34.99. if you buy from EE they switch your tarrif to a 12month discounted one to achieve the £19.99. but mpd have to activate the contract and send you the sim (at basic pricing £34.99) EE look to generate your first bill within 14 days and by the time EE are told to move you to the 12 month discounted tariff, the first Payment is already in progress.

seems like it's caused simply by admin delays but ultimately still lies with EE to amend the pricing when they are told to, from a customer though they have no evidence that you should be on £19.99 without sight of your documents. I would have thought EE staff would have been better briefed on this deal and how it would work with third party retailers but hey ho

Thanks for your response well i myself will use tcb with corporate account voucher to bring the price down instead of running for the MPD for next 12 months.

in that case if it was me I would probably take the £15.99 tbh but depends if you can be bothered claiming the cash back, I would rather not do the CB but want to have it closer to £15pm. I don't know if through corporate you would qualify got quidco or topcashback on a sim only? worth having a look but as I say depends on if you feel the extra each month is fine and you can be bothered to claim CB or just want a lower monthly payment for 12months

Placed my order for two SIMs after days of thinking it over (thanks for "making it right", 3).
In my haste, I didn't realise that I ordered two Standard size SIMs.

Do they actually come as fixed Standard/Micro/Nano sizes or can you punch them out to the desired size?

Well i have an option to pay 15.99 for the same deal through EE directly for new EE customer via corporate discount (But no cash back -I think So)
Or
Via MPD

that's why double minded.

Thank you for explaining what you have learned. I too have thought the process works differently from many years ago when I last used a third party to set up a contract. My frustration today has come from talking to EE only to be repeatedly told that the 'paperwork' they have from mobilephonesdirect does not specify any discount for me. They were happy to apply a £15 discount from this point on, as they said effectively a contract direct from them would offer this. However, the first bill would be £34.99 and they cannot adjust this. When I asked about a doubling up of the discount for month 2 as others have reported on here, they denied it was possible for them to do this, and I need to contact my 3rd party. Apparently mobilephonesdirect are responsible for giving me the £15 refund for the first month, even though the only payments I make go direct to EE?! This was after a webchat 2 days ago when an EE advisor told me very clearly I would only pay £19.99 per month for the 12 months, but the discount would take 24-48 hours to show up.

On discussing with mobilephonesdirect, they said it would all be sorted out through EE, although apparently there is a delay in EE being aware of this. I have never had the email from them that some have, describing how the £34.99 would be 'made up' by an extra discount in month 2.

In the end, after an 80 minute webchat with EE, only requesting that my PAC transfer be cancelled seemed to prompt the manager to 'make an exception' and give me a £15 credit for being overcharged this month.

I don't know who is in the wrong here, but between them mobilephonesdirect and EE have managed to miscommunicate and cause undue aggravation. £15 isn't much money, but it is the principle which was at stake here.

Hi everyone

I finally received PAC code from three and thinking to buy this deal of EE. What you guys recommend . A purchase direct from EE or should i go via MPD.

Please recommend on the basis of Cashback assurance and 19.99 Price not the 34.99 one.

Anyone received their sim yet from MPD and can confirm that they are getting double speed 4G and Euro roaming?

I ordered via E2Save today without checking this thread and am regretting it now after it looks like no double speed with them.

Also got an additional e-mail saying I will be billed £34.99 for the first month and discount will apply from month 2. Do I have to request the discount for month 1 from EE seperately?

This. Exactly Kenneth - but people won't read or believe what you've written.

Has anyone else spotted this is for existing customers adding a second line? It's the same for BT Mobile when you do the same - 20GB ult everything £16 a month

£34.99 with £10 + £5 loyalty discount bringing down to £19.99
I eventually got this sorted on the phone direct with EE. As has been said before, you will need to email your MPD receipt to the customer service person on the end on the phone, who will then pass on a to a supervisor, who in turn adds the combined £15 loyalty discount to your bill, bring it down to £19.99.
I was told the contract from MPD does not allow EE to adjust the amount charged, so the £19.99 can only be honoured with the loyalty discount.

MPD may have another means to lower the contract price, they also say that first bill will always be £34.99 then the discount backed dated on the second bill. If you are prepared to wait for this so be it, otherwise 10 minutes of the phone with EE will give you peace of mind. MPD are probably advertising falsely the price is £19.99 for 12 months, it may well work out at that eventually but they need to state this is black and white to put everyone's mind at rest IMO.

Fair enough. Just seems like unnecessary effort to me.

Right... so from what I can tell from this thread, this offer from MPD will have the double speed 4G, and Mobiles.co.uk won't? Not sure what the EU thing is as I'm pretty sure that isn't free anyway?

Think I will just go for this offer and see how it goes.

Anyone concerned about the £34.99, I think people are contacting EE directly so that the first month gets discounted (saves yourself £15 if this is possible anyway)

Baffled by this thread. If the offer is new how can people be contacting ee about bill when it says potentially £34.99 first month. Surely you chase it after the second bill if it's not been credited back?

I would be cautious about this deal, as EE do indeed seem quite inconsistent about their handling of this 'first bill' charge of £34.99. I have been advised one thing 2 days ago, and now they are backtracking and saying that instead it should be dealt with by mobilephonesdirect

How have people managed to sort this out?

Hi there,

I already ordered, thanks OP
How can I get the cash back?

Thanks - order cancelled, going with MPD

I don't think there's much to worry about just yet, given that MPD clearly stated in their email that this would be fixed retrospectively if need be. However, I spoke to EE, just to be sure. This is the only important bit:

No, as you wrote that it's not included with mobiles.co.uk and you ask for MPD, it's a speed test for deal with MPD.

Ended up ordering direct with EE for this as its £47 cash back on TCB and really can't be bothered messing around with the redemption each time for the sake of £20 which I won't notice.

Found the post - so to confirm you went with mobiles.co.uk?

I ordered once from mdb, then cancelled that because of misinformation in this thread, then ordered another.

I'm guessing this means I can't even order this direct from EE now?

Apparently the Double Speed is not included with mobiles.co.uk but IS with MPD??

Can confirm the double speed is mobile phones direct - also had it confirmed with EE on webchat

Has anyone been refused by EE?

"Unfortunately your credit request has been declined by EE. We have cancelled your order within our system, please note that we have not taken any money from your credit/debit card."

I have not had the bill yet only recieved the sim sat,but I did get the discount added on, i took an ee contract 3 weeks ago(the £14.99 one with amazon voucher) i then saw this and got it for my wife, when sim arrived i tried setting up the account online not realising they had put both numbers on same account, so I went on live chat to ask them about it and mentioned the discount and they applied straight away.
When bill comes through I'll let you know how much for

I took this sim from mobiles.co.uk and the EU stuff IS included

Do you know is your first bill £34.99? On the mobiles.co.uk thread it says the first bill will be £34.99 and then £19.99 (exc cashback) from then on.

Has anyone gone with the mobiles.co.uk deal?

I like the fact that they're part of Dixons/Carphone - so feel slightly more comfortable in getting the right deal...

I received my paper bill from EE requesting to set up DD and pay 34.99 for the first month. So, I rang 150 and queried the bill amount as it doesn't reflect the loyalty (15 off). They said ok, and I made the first payment of £19.99 (via card) for the first month. Easy stuff, less than 5 mins.

It's not apparent if this is for an EE Extra plan, meaning it's not clear if double speed 4g and EU Calls and texts are included.

Do we definitely have double speed 4G if we go through MPD?

Why is everyone panicing?
Got a very clear email, stating that the first bill will show £34.99, and be reduced in the second month, and retrospectively discounted.
If that doesn't happen, the contract is breached, and I'll cancel

And the furore over international roaming too, you have to pay £2 a day extra for that, some people appear to think it's free, of course they will include it?

I don't get why people keep stating 'roaming' isn't included.
Both of my EE accounts that were activated Saturday clearly state that unlimited calls and texts are available whilst in the EU are included on EE's own 'my account' portal.

People who are saying they are not included when purchased via MPD are not looking at all the information available to them on the portal, simple as that.

For clarity - Unlimited EU calls & SMS are included - just visit the your usage section of your online my EE account, or heaven forbid read the T&C's that state it in black and white, christ!

My bill also showing £34.99.
I rang EE this morning who informed me that the £15 discount hadn't yet been applied and that a case was going to be raised their 're-cal' team who will investigate. In the meantime they told me to cancel my direct debit for this month.

Another 3 customer jumped ship, and gone for this. Will need to set a data limit warning though...

Whilst I do agree with everything you've said, we do as consumers have rights and included in those rights is the right to cancel a contract within a specific time.
If I'm that bothered that they might charge me the higher rate for the first month and then I'd get back the difference at a later date I would cancel it there and then. However, what is not clear is whether this happens to people that had the two loyalty discount lines applied at the point of taking the contract out / speaking with EE??
If that is the case then it's very odd that their system allows them to charge that amount... unless the DD is processed the instant the order is received... We'll see what happens :smiley:

Just ordered after long time with Three. Thanks OP! :smiley:

I just got that too. I believe the same as you do, clearly sent because of all the impatient people on here lol. I'm going to wait as per the instructions.

The only part I've ever disagreed with is them not releasing this information about the £34.99 initial charge until after you've purchased/contracted. Not really an issue for me or perhaps most here, but some people might really miss that extra £15 taken for a couple of months. If anyone else owed you money, you'd get it back with interest, albeit a really silly amount of interest.

So its more an issue of principle. EE can deliberately, not accidentally, overcharge a customer and tell them not to worry about it as its credited back for the next bill. Conversely, a customer is absolutely not allowed to pay EE less than the monies due, accidentally, deliberately or otherwise. I'm sure that there would be late payment fees and all sorts being levied at the customer if they acted like EE.

So my first bill has been generated and its for £34.99.
I'm not too worried as MPD did write that this may happen (although it would be nice to know why).

Weirdly though I can no longer find any reference to MPD saying the above might happen despite me reading every email I've received from them numerous times, I think this thread is driving me crazy and I must have imagined it :smile:

Even cheaper btw, £102 Cashback with mobiles.co.uk, makes it £11.49 a month! http://www.mobiles.co.uk/ee-pay-monthly-nano-sim-card-on-ee.html?tid=JPJ2MMAR16&gid=DPLR1514703

Yeah I did receive that a on Saturday after I had put the EE SIM in my phone. I've forwarded the email to the lady that I spoke to at EE, so we'll see what she says. Thanks :smiley:

My first bill was just generated by EE for £34.99. I've spoken to Mobile Phones Direct who said to contact EE since they control the billing, but before MPD put the phone down the advisor requested a "proof of purchase" to be sent to me which can take up to 48 hours.

I've spoken to EE who predictably told me to go back to MPD since they can't deal with a 3rd party's contract. Until I get the proof of purchase, there's nothing anyone can do :disappointed:

Seems everyone is going to EE direct. Just a piece of mind I had redemption deal years back with this company (I believe) T-Mobile, they applied this discount no problem. It's okay to be skeptical, just don't panic lol

No, I phoned MPD first since I purchased the deal from them. EE wouldn't do anything with the account over the phone since it was purchase via a 3rd party.

This is a very good deal. My O2 mobile contract is due for renewal and I'm also moving to a flat that doesn't have Internet so this is good timing! Cheaper than some of the MiFi offers I've seen.

I've noticed that on MPD there is also a Vodafone 20GB plan for £16/month (after cashback). It also offers unlimited data for the first 2 months. That works out to be 80p/GB. The EE plan is slightly cheaper at 75p/GB but I could benefit from the additional data allowance especially for the first 2 months when I move into my flat!

Can anyone tell me if there are any other advantages for choosing Vodafone?

Can someone tell me how long the SIM takes to arrive please?

well in for a penny in for a pound, there are enough of us that should it go sideways it would at least pick up some media attention lol. ordered and we will see what comes of it.

I ordered the same deal directly from EE for £16.49 per month (10% discount as an existing customer applied) and got £26.99 tracked on TCB as well. I asked the CS if the 10% discount would be withdrawn if I cancel the original contract and I was told that the price would stay the same until I upgrade or renew the contract (it was also confirmed that the price would stay the same even after the 12 months of the initial contract.

I called them today and another CS said the discount would be stop being applied after I cancel the original contract with them. I got him to listen to the call which he did and confirmed me to honour the deal after consulting his manager.

So, I cancelled the original line which was finished on 9th of April and got the same deal for £16.49 (hopefully £26.99 through TCB).

I must say that customers service advisors have been advising different things to the customers and it is always better to have a supervisor or a manager involved.

You've hit the nail right on the head - the deal really is as simple and clear as that :smiley:

Problem is the thread is too long, people are also coming into it all the time but not reading from the start (who can blame them), also because people (including me) have been told different things by different people - EE online chat, EE in store and MPD themselves it creates worry because you post some information and then someone else will say its rubbish etc. LOL. At the end of the day the deal published must be honoured, its just that there is a frenzy of worried people thinking they will have to pay £34.99 instead of £19.99 but if you take a step back you can see this is an EE deal reduced from £34.99 to £19.99. Its just that MPD will sort out the cash back stuff to give us all £96 off. Simples! ;-)

I must admit neither have I lol and I should really... I work in consumer law so have a lot of information/advice to impart to help people along the way but I'm often very busy "elsewhere". Suffice to say every time you have something to eat I've received some kind of reimbursement in the way of compensation or punitive damages ;-) It's all easy if you know how.....!!
But you're dead right - it says on the tin £19.99 and the proverbial will hit the fan if they don't uphold their end of the deal !!
Common sense prevails of course... but often in cases like this people don't have the patience to read previous replies which often already contain the answers to the question their about to post !
It's all good fun.

i've never seen a thread quite like it, I have rarely posted before this thread, but its fascinating how we are all so worried about what will happen (including me), however if it says £19.99 p/m on the tin then £19.99 we will all get people!

im sure this thread will hit 1000 posts lol. Anyway, gonna finally get this deal tomorrow, lets see what happens ;-)

Could someone explain why it is using the £34.99 a month contract when EE have this deal for £19.99 anyway?

I've just had the £15 loyalty applied by EE, took about 2 minutes so not worth getting wound up over.

Guy was a bit hard to understand though so I have a question for anyone who has had this applied, my "add-ons" are showing the £15 loyalty discount, but my bill is showing still as 34.99, does that mean that each month my bill will be showing as 34.99 but that £15 loyalty gets applied to cancel it out? I couldn't be bothered trying to ask the bloke who wasn't based in this country haha

Why would it affect the redemption, it's a completely separate issue of the "deal"

Listen peeps, it's quite simple: The deal is with EE - the purchase of the plan and redemption is with MPD - that's it - so the contract is for £19.99 less the redemption - that's set in stone and that's all you need to worry about :smiley: If you don't get that then tell them to shove it and sue them for misrepresentation...!!

Yes, I'm confused by this - what is "crippling" about the deal, it's the same??? However there is NO free EU roaming (all the included details have been posted before in this thread)...

As for the "hassle" - this is a site for hot deals, spending 60 seconds uploading a bill and filling in a few fields on a form and pressing submit (a few times in the year) hardly constitutes hassle in my mind, but then it depends if you want to benefit from the deal or just ignore the offer - defeats the object of using the site otherwise :smiley:

never mind. its the same one i am using. just saw my account was changed automatically and the £15 loyalty was applied.

so all that rubbish about mpd are the ones who are responsible for doing/requesting this ....was...well...rubbish.

rubbish experience from start to finish from EE. i am anyways going to cancel. not worth the hassle. thanks for all your comments.

It's not crippled, it has double data and EU roaming. It does have the hassle, although personally I think people should be patient.

Could I ask for the Link to the customer service please?

I don't see how if they just add a £5 and £10 loyalty discount, that sorts it going forward but not the first bill.

Just sorted mine by EE chat and they told me I have to phone customer services to sort out the overpayment of the first bill...

Also told me after 12 months it goes back to £34.99...

Agreed. I assumed it was meant to be like this since my email states:
Curious now as to whether EE adding the loyalty lines and contacting them like this would affect cash back terms with MPD, but fingers crossed won't be too much of an issue.

Thanks. Although this is a great deal, I've gone straight to EE instead. Quidco will pay £35 and a bonus £10 for me, which makes it £16.24 a month.

Not as cheap as with £96 cash back, but direct from EE, so much less hassle than everyone else seems to be having, and not crippled service either.

Good luck to everyone getting it through MPD though, hope it works out!

Interesting. Thanks for post.

So we don't get the extra 15 we paid in the first month back?

Sorry for the long post but this should be helpful to ppl still struggling with live chat: (thanks to the others, who showed us the way)

Ok. for any of you still out there getting absolutely no where with EE chat. When you chat to EE chat and you're told to revert back to MPD. ask (demand) to be transferred to Nitin, who is the floor manager. When Nitin joins the chat then post this link (http://i.imgur.com/E8xRE4h.png) and tell him the discount has not been applied.

Confirmation of bill amount: (this should useful should they charge us 34.99 for month one:
(saved on record...)

Me: thank you Nitin, one more question why is bill still showing 34.99 will this be amended
Nitin (Manager): You'll need to pay the first bill in full.
Nitin (Manager): That's advanced line rental.
Nitin (Manager): If you have any question around it, please visit the third party store from where you got this contract.
Me: what exactly is advance line retail, that is an EE charge though is it not?
Nitin (Manager): Yes, that's our process.
Nitin (Manager): When you sign up for a new contract, we take one month advance line rental.
Nitin (Manager): Please click here to find out more
Me: ok so, in a nutshell. Can i confirm the following: you are saying that i will be charged 34.99 on my first bill (due to advance line rental) but after i will charged 19.99 (from month 2)?
Nitin (Manager): Yes.
Nitin (Manager): Rather month one.
Nitin (Manager): The bill you got was generated the next day you took this contract.
Nitin (Manager): The regular bills would be £19.99.
Me: ah, ok. so are you saying that i will be charged 19.99 for month one?
Nitin (Manager): Yes.
Me: ok. so ill just confirm one more time. My bill from Month one to month 12 will be 19.99?
Nitin (Manager): Yes.

Could MPD argue paying out the cashback when the time comes if we contact EE to sort out the price and add the discount lines? I mean because of this statement in one of the order emails...

Also had the £15 added but its from next month, they will take out £34.99 this month and EE say that it is MPD who are at fault for not applying the discount on the account? Any suggestions on what to do, =shall I contact MPD? Tbf, they did say they will apply a credit to my account next month to reflect the extra charges for this month

I would tell them to shove it then - it's EE that will lose a customer for a years rental if they can't be consistent in their approach to this. You only have to show them my screen shot (posted earlier in this thread) so that they know what to do and how to apply the two lined discount (this will then ensure that only £19.99 is charged from month 1 to the end of the contract) - it's not rocket science tell them!! Otherwise, personally, you might end up chasing them... and remember, your contract is with EE - but I gotta say having spoken to them over the past few days the customer service has been excellent. I'm not sure if it's because I'm an existing good and valued customer or not but I can't fault them... so give it a try, give them the ultimatum ;-)

Yes but what about your first payment? They said nothing they can do as that is advance line rental that I signed up for through third party(MPD) at £34.99 . Suppose we shall see next month if MPD get there fingers out there bottom and inform EE of the discount

If there's no luck then don't go for the deal, simples - just tell EE they've lost a customer... the only contract in this deal is with them - EE - the purchase (although from MPD) and redemption is the only part they play in this agreement. Some have already got through to EE and everything is sorted, the two discount lines added to their account for this deal and all is set. It's too early to tell if the 1st months payment was collected OK without issue as the deal has not long been released... give it a few weeks and ask again but if people continue with this deal without agreeing with EE via CHAT - (so you have a record) the terms, and they have the loyalty discount lines of £15 total on their account then more fool them - the advice is on this thread for all to read :smiley:

I would avoid this mobile phones direct deal it's been a nightmare , you get charged £34.99 From EE and they just say nothing to do with them contact MPD. After a third time of live chat and showing them screen shot of email from MPD, I have managed to get £15 discount added from next months bill but they are doing me for £34.99 for the first month saying that's what I signed up to! ,so it's an extra £15 , I think trading standards might have to be informed ,i don't hold out much hope for cash back but will have to see could be a bonus if it pays out . Good luck

The lack of patience in this thread is astounding!

Someone get Martin Lewis on the case?

no luck with webchat or 150 customer care.

EE just refused to honour the deal at £19.99. want MPD to directly get in touch with EE and get the tarriff changed.
the customer service guy kept pointing how EE recommends not to buy from 3rd parties because of exact same issues, but when i asked why EE allow this to happen in the first place (by letting 3rd party sellers sell these kind of deals via false advertising, misrepresentation), his reply was that EE still gets money off these contracts so they cant just stop a revenue generating setup. to me this sounded like it was EE know that these issues will arise but they still allow the setup (which lead to these issues happening) continue because it earns them money (at the expense of a customer)

surely this cant be right.

so nothing has changed. not sure how others who have managed to get this tarrif changed in their accounts have done that.

as for me, i am thinking of cancelling the contract..not to buy EE again and of course raise a complaints with the trading standards and ofcom.

oh..and i have to go to MPD to ask for cancellations. absolutely incompetent. both EE and MPD.

note to people buying this..it probably is going to be okay, but if its not, its going to be a nightmare to deal with it.

Oh my bad, going to sepcsavers today then ^^, l just found this: Your EE SIM only plan includes 16GB of data, unlimited minutes and texts to UK mobiles & landlines. When in the EU, you can also use your allowance to call & text back to the UK and the EU.