http://imgur.com/gallery/ExD5zoB/new

Much easier than I expected

We're so happy that we've been able to resolve this for everyone. We're always happy to help whenever issues do arise with the cashback process. We know it was a bit of a nervous wait for some of you, but we hope it was worth it in the end for this serious bargain! Merry Christmas from us all at Quidco, and enjoy your cashback!!

Hi everyone,

I do understand your concern with this. Providing that you meet all of the terms for cashback and purchased the item between those time frames, then you will receive your cashback. We cannot guarantee anything as such because the standard terms still apply (i.e. returning or cancelling the purchase, using an unauthorised voucher code) as with any other transaction.

We're in regular communication with Microsoft Store regarding this and they've confirmed that all eligible sales will be honoured, so please do not be concerned.

The reason the account is new is because we appear to have been locked out of our normal account - but, if anyone would like to confirm that I am a genuine Quidco employee, you can drop me an email at [email protected] and I'll send you a reply.

Any further questions or concerns, please let me know. I'm happy to take ownership of this for you and ensure everyone has a positive outcome.

Many thanks,

Rosie

Cashback rates: http://www.quidco.com/microsoft-store/

no micro sd?

Gets some harsh customer reviews in the MS store suggesting it arrives with only 12gb free space and near impossible to upgrade to windows 10.

Also people having trouble installing windows 10 due to the lack of storage space. I don't think you wil be able to install Windows 10. How long does quidco take to pay back?

Offer valid from 9:00 GMT on 3 August 2015 to 23:59 GMT on 30 September 2015. Offer is available while supplies last. Available in Microsoft online store in the United Kingdom only. Offer valid with purchase of Acer Switch 11 (BTS). Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or coupon code(s). May not be combinable with other offers. Refunds will take into account the discount. Price discount does not include taxes, shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time.

Thx OP, all the negative reviews can be ignored as this is the signature edition (if only people read hey)

what I can tell you is that my mum has this and it is lovely, however the KB is very plastic feeling and feels cheap as chips, but the screen is lovely...

going to get on for my 7 year old at this price, as he can use a touch screen like a magician and but looks at a KB like it is something only old people use and it is totally alien to him, so he needs to practice

Does that mean it will be shipped with more than 12\13.5Gb free space?

Any thoughts from the Techies here if the SSD can be upgraded? £99 for a Signature edition seems to be a good price but to run Windows 10, little more SSD would be a best bet!

To know more about Signature Edition: http://www.microsoftstore.com/store/msuk/en_GB/cat/categoryID.69988500

I presume it must do as they base their signature edition on Acer not being allowed to pre install any of their software

Reading the blurb suggested no bloatwere and no time limited software was all signature meant. Seems good value but was worried about recommending for me nephew. Ssd upgrade might help.

I am not convinced Quidco will pay out on this one, and as such has made me pause on buying it, as it is allready on offer, the £100 is aimed at the £449 version I reckon, I might be wrong, but my suspicions are aroused enough

Bargain at £99 after quidco but managing disk space on a Windows 8/10 device with 32gb to play with will require regular attention. Not impossible to cope with but can be a pain at times if you intend doing more than surfing, streaming and emails. Look at it as a tablet/notebook and it is well worth a bit of bother considering the price.

Update: Whilst Quidco payments are never guaranteed, the quidco offer is quite specific. One possible scenario is that the Microsoft store wants to clear stock without having to reduce the above the line advertised selling price too much.

yep, my apologies, reckon you are right, says 3rd party bloatware, obviously Acer are not a 3rd party

For all those worried about storage space. I have an Asus T100 with 32GB of storage. My spare space has actually increased since using Windows 10 (W10 doesn't need a separate recovery partition).

As such, I have Asphalt 8 Airborne installed (nearly 2GB), Office 2016 (1+GB), Firefox, Chrome, iTunes, 50 or so store apps (including other smaller games), lots of little utilities (Glary, CCleaner, Cyber Ghost).

I STILL have 7GB's free.

For most normal people, you are unlikely to ever have a space issue. Obviously if you intend to add photos etc to your laptop, then make sure you add a micro SD (64GB cards are cheap these days).

You'd be surprised. I use my T100 / 32GB as my main computer. I do everything on it - and have lots of things installed. I haven't actually had to do any maintenance on it since I installed a fresh Windows 10 installation. It still has plenty of spare space (7GB's).

Remember, Windows 10 will even work on 16GB Windows tablets...

Just go to Quidco and type in Microsoft Store!

It will be shipped with Windows 8.1 You'll have to do an upgrade to Windows 10. Once activated, reset the tablet using the Windows 10 restore function. This will wipe away any remnants of Windows 10, but still leave you with the Acer drivers etc installed.
You should have around 18-21GB's of free space (that is what I was left with on my T100 - which has the same sized eMMC storage)

its a shame its not more clear re the cashback as id buy on in a flash if i knew that the cashback would be honoured

How do I buy this

It could....I did the same with my T100 when I messed up a reinstallation.
However, the Windows 10 upgrade tool means you really don't need to worry about spare space. If you don't have enough, it'll just prompt you to use a USB stick to help offload the files whilst it upgrades.

Windows 10 will install on this with no issues.

I've ordered but will monitor the cashback situation carefully. Expecting them to say "Yes, there is £100 cashback on Acer Aspire Switch 11, but we didn't mean that Acer Aspire Switch 11".

I just checked with quidco and they said this one is included in the cashback. I took a screen shot of the chat but don't know how to post it.

http://imgur.com/gallery/ExD5zoB/new

Much easier than I expected

Thanks for that. I wasn't too concerned about the cashback anyway as Microsoft Store are very good with payouts. But it's always useful to have a bit of extra ammunition should things go awry!

That confirmation makes this a really great deal ! £99 for a Windows 10 ready tablet with a better than usual processor. HOT

Yep. Should be a marginal upgrade on my Linx 10 (bigger screen and res, slight CPU advantage) and come with a reasonable keyboard. Great stuff.

I'm tempted to buy another. Definitely one of the hotter deals on HUKD!

Must resist but it's such a bargain.
What to do?

Return for free within 14 days with Microsoft Store's no-hassle returns.

so if your purchase does not track on quidco within that time you could return it

States that the screen works with acer active pen/stylus.

Will the Microsoft surface pen work?

Seems like a good deal. Ordered. Thanks!

It has a MicroSD slot and USB slots. Should easily upgrade to Windows 10. People saying they cant just need to do a bit of research. You can download (legally) all the binaries onto a USB stick and execute the upgrade. I had to do this as I have around 7 PCs in my household and wasnt going to muck about waiting for the downlaod every time.

Check Onda V820w CH........ For the price of £50 with better processor.

Where is it for sale at that price?

(The X5 is a very good processor...so at £50, that is a very good purchase. The Acer has a keyboard and a bigger screen though - so they aren't directly comparable)

Is there an 11" screen version at similar price? Thanks.

http://www.xiaomitoday.com/onda-v919-air-ch-not-the-ipad-air-but-not-a-bad-tablet/

Pricing hasn't been revealed. Very interesting though. AtomX5, 4GB RAM and 64GB of storage...the specs are very similar to the Surface 3, which is pretty much my perfect Windows device right now.

1366 x 768 is NOT HD.....

I am kinda interested now to the people who have ordered has quidco tracked. Also how long or how quickly will the update to win 10 come? I don't want to order and then find out it won't update only realising after 14 day return?

Thanks

Went for it anyway and my cashback has tracked at £1.67...but at least its tracked....hopefully it will be updated :smiley:

thanks has your quidco tracked how long did it take?

Couldn't resist...hmm. Another bit of tech will probably not use

Tracked about 30 minutes after purchase. It is tracking at £1.67 - but that's just how things track with Microsoft Store purchases.
I am sure it will track with the correct amount well within the 14 day (free) returns period.

I was momentarily interested in that Onda tablet that someone else mentioned on here. Then I saw the woeful quality control reports on the previous (Core M) Onda tablet.

Quite happy with a Switch 11 for £99....especially as it has a keyboard. My Z3740 processor has performed superbly on my Asus T100 - so I am sure Z3745 in this Switch 11 will improve performance further.

the reason i bought it because i found out you can install a 2nd hardrive within the keyboard housing without having to open the device and replacing the installed hard drive ( if you are brave enough you can replace the msata drive inside if you like). As long as he 32GB is enough for windows 10 i can install a ssd within the keyboard and install all apps on that. :smile:

Wow - that's a HUGE bit of news to me.

Where did you find that out?!

(I am buying this for a client who needs something cheap and portable with good battery life. I had already told them that they won't be able to store all their photos on this laptop....but if I can install a secondary hard drive, then that will be a major shortcoming resolved!)

Here

http://community.acer.com/t5/Windows-Tablets-and-Convertibles/Aspire-Switch-11-SATA-cable-for-SSD-in-keyboard/td-p/323897
You will need to buy a 15 pound cable from acer no one else sells it and hard drive fits within a a gap in the keyboard

Petty cool :stuck_out_tongue:

The only thing is the cable may be hard to fine

this is the post from that link

SW5-111 model direct from Microsoft and then following the advice from these posts I bought:

https://www.acerspareparts.co.uk/product/31762/Acer-HDD-Cable/

and

http://www.sandisk.co.uk/products/ssd/sata/ssd-plus/ -- the 120GB version

Altogether cost me £56 including delivery. Very easy installation steps:

Remove the 11 screws from the bottom of the keyboard
Prise it open with a plastic opening tool
Connect the cable to the SSD
Place the SSD into the bay (although it looks like there is some room for it to move about, once the keyboard is back together it holds in place solidly)
Connect the cable to the SATA interface
Place the keyboard back together and click it all into place
Replace and screw back in the 11 screws
When I logged into windows (I have W10 installed) I then had to:

Open up disk manager and identify my new SSD
Format the SSD (I used GPT rather than MBR for the partition table but it doesn't really matter) and assign it a drive
And that was it. Really simple and a great upgrade that I didn't expect to be able to make.

Having looked at that forum, I can't see any mention of users with Intel Atom versions of this Switch 11....

If it is anything like the Asus T100, then some models come with keyboards that can take an additional HD - but most do not.

I guess I shall find out when I receive my (two) Switch 11's :smiley: . My fingers are definitely crossed on this one as I have spare hard drives already available for the upgrade.

This could be turning into a super hot deal !

Thanks as long as it tracks I have gone through quidco just wait and see now u guess

Yes, mine only tracked at 1% cashback. I'll await the change to £100...

True i just thought the keyboard dock would be same just the tablet itself would be diffrent but if you said they have diffrent models of the Asus it's got me thinking it may not have the space wait and see now

Is anyone else having problems placing the order? I'm on the order page, but when I click Buy Now it just sends me back to the same checkout page.

I just bought mine and it went though with no problems. I checked with Microsoft first that it was a 32gb ssd and not the 32gb flash memory like the Acer website shows. He confirmed it was ssd and it can be upgraded but it will void your warranty blah, blah, blah. :smiley:

Good deal

Mine just tracked at 1% as price was £166.72?

Is it possible to get the quidco cashback more than once? If I buy two of these will I get cashback on both purchaces?

Can you buy more than one on the same quidco account and still track and pay (i've already ordered one) ? Also, can someone please confirm when the tracking happens for them and when the right amount tracks, thanks :smiley:

Mine has only tracked at 1.71 (10% of amount minus VAT) :disappointed: Is this normal?

I wasn't convinced on the SSD but for £99 i'll be happy and open it up and have a look.

I just bought one going through the quidco website however nothing is being shown on my account? Nothing is tracked at all? Is there a delay in how long it takes? Will it update by itself in a couple of hours?

Oh ok thats a relief. Will check back later. Thanks!

Thanks for that - that worked :smiley:

I did actually use Paypal on my second order - but that was using a fresh Quidco account, and using my father's Microsoft account - which didn't have any prior billing methods registered.

With a bit of luck, I should get a further £10 off via the current Paypal offer;

http://www.hotukdeals.com/deals/10-cashback-75-more-spend-via-paypal-2286078

If I could get two of these Switch 11's for £189, then I'd be pretty chuffed :smiley:

Forgot about that, probably not worth cancelling my order for though.

That's the before tax price. He/she will have paid £199.99 like the rest of us...

You have until midnight tonight to take advantage of that Paypal offer.

With that said, cccording to the t&c's, they'll only pay out to people that received the offer email. I didn't - but I have still taken a punt.

Mine just updated to £1.71. Well atleast i know it was tracked now. Hopefully it will update to the right amount soon

Just ordered, thanks for the heads up.

Does anyone know whether I can put Ms office on this? Not the 365 subscription one, but the proper download as I have a spare licence. Thanks.

I've bitten. Almost bought another hybrid for £200 si half price is great

Thanks for that. Might have a look at installing a second ssd too.

Ordered it! Now to sell my brand new shield tablet.....

This is a fantastic price for the Switch 11, heated.

However, given the specs and comments in reviews:

1. As a tablet alone, it's bulky and heavy - about 850g which is about twice the weight of the iPad air. As a hybrid, it's 1.5kg - not excessively heavy but compared to the nettops running identical gear, about 30-40% heavier

2. Battery life - around 4.5-5h whichever mode it is used in. Again some nettops can beat this by a comfortable margin, e.g. Asus X205TA, 9-11h while being under 1kg in weight

If you value the hybrid form factor, this is a stonking deal. However, I purchased an Asus X205TA after much consideration due to it's weight as well as fantastic battery life which were important to me.

just bought one the cash back shows at £1.76 will the increase to the £100 ???

I still think the Asus T100 is the best 2 in 1 device that has yet been sold. Brilliant battery life, recharges via USB, nice screen & keyboard, and just 1kg weight.

However, for £99, this Switch 11 is going to be perfect for a couple of people I know.

Also, keep in mind that the X205TA has an anaemic Z3735F processor - and I don't think it has a touchscreen either? Not necessarily a deal breaker....but the Z3745 in the Switch is a much better processor

Tempted but if cashback not given then its a loss as i need a tablet around 100 mark for kids

Just took the plunge....hope Quidco payout

You're right, the Z3745 is about 20% faster than the Z3735 according to CPUBoss. And yes, the X205TA does not have a touch screen. However, I use it mainly as a travel laptop kept in my briefcase and the fact that it's insanely light and has a battery that almost outperforms a Macbook Air is very important to me.

Can't read through whole thread - beware Microsoft cashback via Quidco - I should've had £25 with my Lumia 735 purchase, ended up with £7.95. Quidco were as good as useless.

Anyone know how this compares to https://www.bespokeoffers.co.uk/consumer/offers/acer-chromebook-13-in-white-plus-delivery--42795?pos=6 ?

ordered one thx guys for all the info on this

hot hot if Quidco works :smiley:

Chat with Quidco

hi i have just bought a Acer Aspire Switch 11 SW5-111-13SW from microsoft store your add says i will get £100 cashback is this still valid
Lauren C
That is correct, this is an exclusive that we are currently offering so if you purchase this item you will receive £100.00 cashbac
ME : also what would happen if i ordered another ?
Lauren C
You can order as many of this product as you wish, just make sure to close and re-open the browser when making a second purchase to ensure that you will receive cashback for each of the purchases and so we can track them both
Purchases usually take within 24 hours, if this hasn't tracked after this time scale then you can raise a claim here: http://www.quidco.com/new-enquiry or you can get in touch with us and we will be happy to do this for you

Hope this is usefull for others :smiley:

I went to order one but was only doing it for the £100 cashback, and I just don't trust MS would offer a £100 cashback on a £200 item, been burnt too many times on cashback deals

I must resist. Come on! RESIST! Hold until 00:00 1st/Oct! Only 10hrs to go!

Yes, but the keyboard is very likely to be the same for both variants. It is the empty HDD bay in the keyboard that is important - not the type of SSD/eMMC used on the tablet.

Also, Microsoft have 14 day free returns on their products....by which time, we should have a good idea as to whether the £100 cashback will come good.

I also did have a chat earlier with quidco but they said it should b ok BUT cashback is never guaranteed. You can open up disputes but its not guaranteed that you will get the cashback paid

Hm, tempted but just not convinced the cashback will pay out on this and can't be bothered with the hassle.

To be honest, I would like something with more power and a better screen so I might wait until Microsoft sell off all their surface pro 3's off cheap when the pro 4 comes out and put the £100 towards that.

I bought via quid no email from them yet

Out of stock, just as I clicked 'buy now'. Bummer :disappointed:

Congratulations. You dodged the £200 bullet :smiley: . Now OOS!

Still in my shopping cart. Argh!!!

OOS now

Cash back shows 1.67 how do u get 100

Further investigation seems like 2 versions of the dock too I don't think we will be able to put a hard drive in the atom version of the dock. Video below of the review
https://youtu.be/JSrorJhipl8

It's possible to upgrade to windows 10. First you need to delete all rubbish, uninstall all bloatware. Upgrade to win10, activate and then you can do clean install.

Shame, but 32GB SSD are standart for cheap windows tablets. And thats not enough

Well, you did succeed in not buying it :smiley:. Though I reckon you missed out on a pretty fine bargain!

OOS

OOS

err...I just managed to buy one.......

Had mine in the basket and was debating whether I needed it to replace Dell Venue Pro which has a cracked screen and when I put payment info in it was out of stock. Hot deal

got one. heat added.

back in stock. thanks op

Had the 10" version. For £99 this is a bargain. Great little device especially having the 2 front facing speakers.

Back in stock now - got one using credit card but PayPal linked to my Microsoft wouldn't work for some reason. Also had confirmation from Quidco that "it is £100 cashback" so happy days for under £100!

Will this be faster (browsing web etc) than my medion Akoya laptop - cpu = t4200 4gb ram 120gb ssd and Windows 10 ? Thanks in advance (I know they different types of machines but we only use laptop for the odd browse and teamviewer - otherwise on our mobiles)

If I could get £100 cashback on this GUARANTEED I would buy this but Quidco are quite simply middlemen and if Microsoft fail to pay the £100 to Quidco then Quidco won't pay up either!

And as Quidco always have the "cashback not guaranteed" provisio it won't matter if a Quidco rep states that these are included.

So as Quidco will only pass on what they get this could be £1.77 and not £100. Quidco aren't going to make up the difference......that's for sure!

Just logged into Quidco and it says this against the £100 off offer
"Expires in 6 hoursExclusive rate £100
for Acer Switch 11 sales (excludes the SW5-111-13SW - Atom)"

quidco changed it!!!

Expires in 6 hoursExclusive rate £100
for Acer Switch 11 sales (excludes the SW5-111-13SW - Atom)

Quidco told me that this model is excluded from the £100 cashback!!!

Lol they can't retrospectively change the offer they confirmed after you made a purchase!? Will be interesting to see how this plays out...

Hope they honour it for those people that have bought one :disappointed:

I guess it time to cancel I don't think quidco will payout now

Has this been pointed out already on a previous page?
http://i.imgur.com/rx1c3Ln.png

i imagine they can - the contract will probably be between the purchaser and Microsoft, not Quidco

looking to order but it shows me on quidco that this switch is excluded from the £100 is that right ? (Expires in 6 hoursExclusive rate £100 for Acer Switch 11 sales (excludes the SW5-111-13SW - Atom)

Glad I seen the comments about it been excluded first, put the pin back in me thinks :stuck_out_tongue:
MOD
This deal needs to be updated to exclude the cash back offer!!

WTF
Expires in 5 hoursExclusive rate £100
for Acer Switch 11 sales (excludes the SW5-111-13SW - Atom)

Well I just checked with Quidco and they said, and I quote

If they don't honour the cashback, just send it back. Microsoft are quite good with returns.

crud!....yep looks like this is not going tobe honoured.time to cancel?

there is a significant chance that the cashback will not 'upgrade' to 100 within the 14 days that the law allows to return an internet purchase. i quite often dont see the 'right' amount umtil the week they clear payment.

that said i think an amendment to the terms and advice they will honour is a very positive sign for anyone who has ordered .

I think they'll go through with it or ensure Microsoft offers refunds. I've never seen anything from Quidco or Microsoft that makes me think they'd charge customers for their mistakes.

Can someone enquire about this on the live chat on quidco? Would help to know what their stance is on existing orders that were made before the amendment.

It is unfair of Quidco to exclude this model from the cash back!
Please does any one know that around what time the amendment was done by Quidco? I'm not sure if I bought it after the exclusion of the model.

any screen quidco screen grabs of the generic offer before they changed it??

from chat
"You will be fine if you have made the purchase already. That's just been changed by microsoft just now so any purchases from now on... on that excluded product will not be eligible for cashback."

"That will be ok :smiley: We will know that the deal was taken off... and I know from by verbally part of that conversation with the admin team that the change came after 4"

I've never used Quidco before, I've always been with TCB. I made the purchase about 4 and a half hours ago and still nothing on Quidco? How long does it take for at least the 1% tracking to show?

i wouldnt be surprised if the stock out was actually someone removing the stock for sale until the quidco terms had been changed. then when the terms were changed the stock was switched back on. so i would be more nervous about where i stood if i ordered after oos.

Quidco are generally ok uf things track properly but there have been times in the past they have royally stitched their customers up. they is no chance they will put their hands in their pockets for any mistakes or misunderstandings even if it is their fault.

Does anyone have a screenshot of the Microsoft Store cashback details from the Quidco website (prior to the terms changing).?

Many thanks :smiley:

i grabbed this earlier... mine has not tracked with quidco... but bought at 11:05 so will raise a manual claim tomorrow..

Damn, I really hope it has tracked then. Trying to contact Quidco support but it says they're having problems raising a ticket.

Quidco chat :-

I asked this morning about the Acer Switch 11 from microsoft stores and the £100 cashback as i thought it was too good to be true. Was told it's fine. Now see cashback has been altered to exclude the model i asked about.
(04:15:58) *** Mwamba joined the chat ***
(04:17:31) Mwamba: You will be fine if you have made the purchase already. That's just been changed by microsoft just now so any purchases from now on... on that excluded product will not be eligible for cashback.

A fellow Quidco cheapskate :smiley:

At times like this, I kind of wish I was a premium member!

Work it back by the posts on here. When it went out of stock must be when they were altering the cashback

I think the question is how long does it take them to increase the cash back amount to 100? If it takes longer than 14 days that's the risk. Does anyone know how long it takes for them to increase the cash back to the actual amount?

Edit. even if they were to do this iam guessing they can cancel the cashback as it is paid through Microsoft. As far as quidco are aware it will be paid then Microsoft pulls the rug under there feet and everyone loses.

From quidco chat :-

(04:18:52) Me: So microsoft have confirmed they will honour orders already made?
(04:19:25) Mwamba: That is correct... so if anything gets declined in the futre... just let us know and we will sort that out for you :smiley:

It is indeed a risky buy if you are solely depending on the £100 cash back but hopefully the members who ordered before MS excluded the model will get the £100. The right question will be exactly when MS instructed Quidco to exclude it and not when Quidco updated their website as Quidco might have not updated their page for a while..

I'm depending on the £100 cashback and I'd be very disappointed if either tried to wriggle out of this.

I have a screen grab of the original quidco cashback offer. I have it in writing that it is included in the cashback. I then have it in writing that i'll get the cashback after they then change the offer.

This is a microsoft error and they said they will honour it. The money ms lose on this will be peanuts to them and they can always get some good publicity for honouring deals.

I knew right at the start, MS would never of meant the £100 on this, i actually think it is a good thing that Quidco and MS changed it as it shows there was a discussion, and MS must of said to Quidco we will honour all up to this point, or one would of hoped Quidco would email all those affected and tell them to cancel their orders

If Microsoft refuses to pay some few months from now. All quidco can tell you is "sorry" which is certainly not equal to £100. I doubt 2 months from now Microsoft will be segregating order times of these before change in terms and conditions. If you don't want trouble, cancel the order. I am talking from experience with quidco and hp. All quidco could tell me after the numerous exchange of messages and following up on my behalf was "sorry hp failed to pay and there is nothing we can do about it"

Back in stock!

The offer is over. MS screwed up. Anyone who orders now deffo won't get cashback and the rest of us although quidco are saying all the right things may have to kick up a stink later.

Back in stock....but you missed the Quidco boat!

Don't order

No £100 Quidco / possible Quidco now though...

Btw has anyone been in contact with MS store to see if they are saying the same as quidco in that we'll get it honoured?

How can I cancel

yeah I tried the ms store chat but that was hopeless, the rep was unable to confirm it and said that you have to take it with Quidco. She said that she has checked but couldn't find any relevant offer, asked her to escalate it to the relevant department but she couldn't or didn't bother to do that.

I had a BT offer with all manner of discounts and £200 back from Quidco and they tracked and paid out at £50, despite me having multiple screenshots etc. and the narrative to boot. Eventually after a lot of bluster and threats from me, they raised it to £100 and then £150 with an extra £50 gift card, essentially meeting the £200. However, I got the distinct impression that this was to get rid of me and not have me fight it through the ASA and small claims and put it on the news on a slow news day etc. For them to perhaps cover it across 1000 orders would never have happened.

This would make a neat scam for a retailer to play: offer a load of old stock at a huge discount through a third party so you're under no legal obligation to actually deliver on the discount. Then claim it was a mistake after the period customers have to get their money back has expired.

Microsoft and Quidco need to get together here and explain what's going to happen. If the cashback isn't going to be honoured then they need to contact customers before dispatching the clearly missold products.

I've just spoken online to someone at microsoft store. They are not saying the same thing quidco are saying so for that reason i'm bailing out. I tried to cancel the order and can't but the guy said to reject the order when ups try to deliver and you'll get your money back straight away.

I'm fine with battling 1 company but with 2 companies involved they will each end up denying it's their issue.

A couple of things the ms rep said to me :-

The 100 GB cash back is not a promotion of Microsoft
We deliver the product and they have to offer you 100 GBP back
However the 100 GBP will come from Quidco, not from Microsoft

Just called them they are not aware of any offer

I think the mistake lies with Quidco and they will have to honour the £100 for those who ordered before Quidco changed their exclusive offer. I have covered myself as much as I think I can by emailing myself the transcript of my chats with Quidco support as well as taking screen shots etc but will seek further assurances with Quidco well within the 14 days return time with Microsoft store I think!

Quidco say :- Mwamba: You will be fine if you have made the purchase already. That's just been changed by microsoft just now so any purchases from now on... on that excluded product will not be eligible for cashback.

MS say :- The 100 GB cash back is not a promotion of Microsoft

So someone is lying! I've just joined a forum to ask a quidco rep :-
a) Who's promotion is this ?
b) And will quidco honour it ?

I'll start kicking up a stink before it's delivered so i know exactly where i stand

Tried cancelling it couldn't do it they have a really bad system as it not going for dispatch fir a few days and still they can't cancel. I have to send it back or not take delivery

they'll definitely honour the cashback, its likely the call centre people just haven't got a clue who quidco are.

There's no definite about it I'm afraid.

Quidco won't be making up the £100 if Microsoft are only handing over 1%......it makes absolutely no difference what their website says or what their advisors say because at the end of the day they will only ever hand over what they get!

And I would not be confident that Microsoft will be bothered trying to make it up to you as clearly they will blame Quidco for not being proactive in removing an offer that wasn't valid!

If I had ordered one it would be a case of returning it for a refund (not even opening it) and chalking it up to experience rather than wishing and hoping that the cashback will be honoured. Thankfully the 14 days return period gives you a chance to return back to where you started.

You can take all the screenshots you like but Quidco will always fall back on the old proviso that no cashback amount is guaranteed.

I was actually looking for a tablet like this, is £200 too much for this model? I've bought this based on the £100 discount which seems like it won't be honoured....is £200 is too much, can anyone recommend something similar for the same money? thanks

If we reject delivery, will UPS ask for a signature?

Looks like the model is back to £329.99 now - with £35 cashback offered by Quidco.

They might be trying to make people think £199.99 was a bargain in itself and paint you as unreasonable for wanting £100 cashback on top.

Don't fall for it!

There is nothing to stop quidco confirming with microsoft whether they will pay up and then putting out a statement so customers can decide whether to continue with their orders...unless they don't care about customer service.

Quidco has changed the cashback to £35 for all Acer Switch 11 models with no exclusions including this one. I am guessing those of us who ordered whilst they still had the 100 cashback with no exclusions will be honoured as we ordered within the time frame it was up

From my basic understanding of how affiliate commissions work, which are what Quidco (and Hot UK Deals) make money from: Quidco have said they will honour this £100 to several of us which we all have proof of however if they never get the £100 from Microsoft then I'm not confident will they not try to wriggle out of this somehow? :confused:

Also just had confirmation from quidco that cashback will be £100

Paul N?

Screenshot means nowt - I had screenshots from my Lumia 735 deal (should've had £25 CB, instead got £7.95) and it meant nothing to Quidco.

Just spoke to Quidco they said as microsoft are not giving them the £100 so we will not get it. I am not taking delivery of it.

When did you order?

Quidco chat

me : hi im worried about a purchase i made yesterday from microsoft it was for the Acer Aspire Switch 11 SW5-111-13SW well i see that the amount of cashback has changed from £100 when i ordered it to £35 now could you tell me whats happening please ?
Abbie
At the moment we believe that everyone who purchased before the rate was changed on our site should still receive the full amount of bonus from Microsoft. So as long as you purchased while the rate was £100, you should still receive the £100 cashback for it.
If this doesn't happen then we can always challenge this with the retailer as that was the amount of cashback they were offering at the time.
me : but im worried and maybe it would be better to return the item for a full refund ?
Abbie
It's entirely up to you. The rate was lowered because Microsoft realised how much of a good deal people were getting with the reduced laptop, but as far as we are concerned we do believe that you should get the £100 cashback, but we may need to challenge this with Microsoft at a later date.
me : this does not sound promissing
Abbie
I'm sorry I can't be more specific but the cashback amounts are never guaranteed and the decision is down to the retailer at the end of the day. But we believe that you should still get the £100 cashback if your purchased when the £100 cashback offer was still in place.
We do have avenues open for raising claims with Microsoft if this isn't the case in the first instance.
me : can you check if it was in place when i ordered please
Abbie
At what time did you order?
I can see you ordered at 13.37, it was still active then yes.
Abbie
They were still offering £100 at that point yes
me : ok so you think it should not be a problem then ?
Abbie
As I said previously we can't guarantee it, but they were offering £100 cashback at that point for your purchase, so you should receive £100 cashback.

Hope that helps you guys that dont have chat with quidco :smiley:

5pm yesterday

Ive opened a case with them anyway but we are shooting in the dark some may get lucky but most nothing

Sounds like they're going to push for those who ordered early to get the money.

Not looking good for cash back, contacted quidco this am, been told no one will honoured, trying to work out how to post snap shot of conversation[img][/img]

Microsoft are going to have a lot of refused deliveries I think if none of us can be sure of the £100 cashback due to what sounds like an error their end not double checking the prices of all the Acer's. As others as have said, even if Quidco are on our side it sounds like Quidco won't guarantee the £100 so the risk falls solely on our shoulders.

Personally I don't think the tablet is even worth the £199.99 sale price as it's only got USB 2 and you can get a refurb Dell Venue Pro with a better keyboard for around £200. Will see how things progress today / before it turns up before deciding if I refuse delivery.

cashback was removed well before that

I logged in on quidco about 9pm and it said excluding sw5-111-13sw then the deal ended. When i ordered at 5pm it was £100 cashback on Acer switch 11 all models

No it wasnt the deal ran out around 12pm look at this thread its till midnight. They only changed it some time after i ordered to exclude the reduced priced model.

It was around 4pm so it looks like he ordered after the change in t&c

Just had this response from Micorsoft, so basically Quidco blame Microsoft and Microsoft say it wasn't a deal they offered............

On our website, that laptop was already highly discounted. Also, we are not offering any cashback, for any of our products, via our website.


Daniel: at 9:29:20

That was a 3rd party offer from quidco.

I tried asking regarding cut off time on the deal, they wouldn't comment

Screw it, I'm not going to accept the goods. Quidco happy to leave customers £100 out of pocket by not dealing with their error.

Back to the original Chinese tablet plan.

They've misworded deal, cash back was only meant for full priced items they say

All that needs to happen is quidco talk to microsoft, get confirmation one way or the other and let their customers know.

There must have been some sort of communication which resulted in the offer being pulled so how is it not possible for the status of existing orders to be confirmed? Just needs a company that cares about it's customers to do something.

Anyone managed to successfully cancel their order? Never refused to sign for a product before. What's the process? Just refuse signature.. It will go back to MS they will issue a refund? Is this a longer process than signing returning and getting a refund that way?

Everyone is getting different information. I recommend everyone refuse delivery. This has manipulation written all over it from start to finish, deliberately done to get rid of something that's been on offer for ages and hasn't sold. We think we are getting a great deal with cashback and then when we think we are not getting cashback the ms website changes the price to £330 so we think well actually we are still saving £100.

Do not fall for it, i'm pretty annoyed with all the lies and manipulation and i'm going to get a Teclast X98 Pro for £150 which is much better than this out of date acer which is not worth £200

I ordered at about 4pm and the offer was still live then but agree Quidco need to make a statement / email people about this ASAP. I'm going to raise a support ticket tomorrow when their system allows regarding the cashback amount and refuse delivery if not 100% confident in the £100.

tried to cancel with MS but CS rep wasn't able too, even though my order says 'in progress' on the MS site.
She advised refusing delivery.
I wanted to cancel because of the uncertainty, and that amounts to a lot of time being wasted.
Quite frankly a pain in the hole.
First time dealing with Microsoft Store and Quidco - and last time.
Time wasters.

Screen Grab of my conversation with MS CS rep

I thought it was too good to be true....damn!!!!

It seems at the moment that blaming each other is more important than clarifying the matter.

Well that's quidco contradicting itseft

I just spoke to microsoft store via chat and they told me they will be paying the £100 cashback

And that's microsoft contradicting what i was told yesterday when they said :-

The 100 GB cash back is not a promotion of Microsoft
We deliver the product and they have to offer you 100 GBP back
However the 100 GBP will come from Quidco, not from Microsoft

Thanks for that.. I will go ahead and refuse delivery then. What an absolute mess. As mentioned above a few times. Has manipulation written all over it. My first bad experience with cashback

Right I better have a my chat with Microsoft store

Look at it from this point of view if you take the laptop wait 2months regardless of what they say and you dont get the £100 cashback you cannot return the machine.

Refuse delivery if i was you to save any regrets later on.

What an advisor says whether it is "Yes you will get it" or "No you won't" means absolutely nothing at this stage because each company can just apologise when the dust settles.

However you can write the scripts now for the apologies in the future........

Quidco "We believed you were eligible but Microsoft declined the £100 and we can only pass on what we are given. We will make a representation on your behalf (but this is just a PR exercise and it won't make any difference)."

Microsoft "You received a £329.99 product for £199.99 and Quidco wrongly advertised a £100 cashback due to not updating the Quidco website. As it it Quidco who actually pay this cashback you will need to take it up with them."

Back to Quidco........

"We believed you were eligible but Microsoft declined the £100 and we can only pass on what we are given. We will make a representation on your behalf (but this is just a PR exercise and it won't make any difference)."


Repeat until you get the message......

Or on the flip side you could receive the £100 and buy lots of nice new things with it!

How are you going to open a case with paypal against microsoft store? Your issue is cashback from quidco. You bought the laptop from Microsoft store for £200 and they supplied it.

But microsoft store has already told me i will get the refund via chat, which can be used to say that they lied about it if that is the case

Make a paypal claim after 59 days, say it is defective and return it if no sign of cashback

Good luck with that one!

Just refuse delivery and chalk it up to a bad experience.

I agree "bemad". Unless a company representative from quidco (as that's who owes us the cashback) makes a public statement that we will get £100 cashback no matter what before the laptop is delivered i'm refusing delivery.

This is a can of worms with 2 companies involved, both of which contradict themselves and each other.

Putting this down to experience and will go out of my way to avoid giving either company any of my business again.

Do you want to risk that? I wouldnt unless you are happy with the machine for £199 They will just say the item is used and in working condition only the price was wrong and Quidco has nothing to do with them as you got the item.

Maybe it won't be working properly.

Lol Flodd. So bad publicity for ms, quidco and hotdeals.

It also adds more of a conspiracy theory to this all being a set up doesn't it ?

Well... isn't marketing about set up consumers?

I just contacted Microsoft Store regarding my order and the cash back. The lady I spoke to said it would be honoured. I've kept an email transcript of the conversation. I'm just going to keep the device, if I don't get my money, I'll raise hell with them.

We'll see if watchdog agree mate. I wonder how many people have been let down with quidco cashback payments from deals that were listed on here.

I'm waiting to hear back from their CEO and will see if he can clear this up first.

I contacted the MS store and the lady I spoke to said to contact quidco about getting the cashback.

contacted both microsoft and quidco, both have said they will honour the deal

Catch 22

Anyone know what time the offer was pulled yesterday? Pretty sure it was still there at 16:15 when I ordered.

That's what I asked for this morning, but quidco declined to give a time

Hi everyone,

This post has been highlighted to us and I can only apologise for the incorrect advice that some of you received from some of our agents. We're currently looking into where this information came from as we're happy to confirm that cashback is paid on discounted items through Microsoft/Quidco.

Just to clarify what the situation is with the £100 rate:

- The £100 rate began at 10:50am on 28th September
- The rate was available on all Acer 11s
- The rate then ended at 11pm on 30th September. The reason the rate has to end at 11pm is due to the fact that the tracking network (who track the cashback) are based in Europe and therefore an hour ahead.
- Microsoft Store do track cashback lower initially, as advised in their 'Useful things to know:

' Cashback may initially track at a lower or higher rate and update once confirmed'

Therefore cashback will update within around 45 - 60 days to the correct amount.

Please accept our apologies again for the unnecessary worry that this situation has caused, and I do hope that I have clarified matters for you all.

If you are at all concerned about your own purchase, please send a support ticket in to us and put 'FAO HUKD' in the description, and we'll get back to you as a top priority today.

Many thanks,

Rosie
Quidco Rep

Woohooooooooooooooo

Positive news but I won't believe it until it has been paid in full.

How do we know that Quidco_Rep is a genuine Quidco employee?

The Quidco rep post fails to mention the change in rate during the day (30 sept), nor does it categorically say that the £100 will be honoured and paid.

With all the consumers rights in this country, including the law passed today, one has to wonder how legal it is for companies to offer cash back promotions, that are not guaranteed, leaving customers to effectively gamble with online purchases.

Anyone contacted Watchdog?

After all these anxious posts by buyers I'm sure that Quico, Microsoft and Hukd will think twice before making any decisions that will effect it's customers negatively.
I ordered around 1pm so will chance it and wait and see how this whole fiasco unfolds as I know I have 14 days to return for full refund.

All this could be avoided if quidco would just send us an email or make an announcement on their website explaining. Surely they must have heard from quite a few people enquiring, why not just set the record straight for those of us who made the purchase?

This will also be the first and last time i use quidco, so much hassle!

If we have to wait 45/60 days for quidco, 14 days return means nothing.

The statement from the Quidco rep is good to see but still falls short of what's needed.

It's a simple question: Will cashback be paid to those who purchased before the offer changed?

If not, we need to know now so we can reject the goods (as cancellation is apparently not an option, for some reason). The product is simply not worth £200.

I have double confirmation from Quidco and MS. The MS confirmation seems very fluffy and dependent on Quidco. I am also assuming it may differ on a case by case basis, so i would pursue confirmation from both and keep all records. If we all keep the pressure up i am sure we will have it honoured in the end. Keep it up HUKD'ers. :smiley:

Fingers crossed

Hi everyone,

I do understand your concern with this. Providing that you meet all of the terms for cashback and purchased the item between those time frames, then you will receive your cashback. We cannot guarantee anything as such because the standard terms still apply (i.e. returning or cancelling the purchase, using an unauthorised voucher code) as with any other transaction.

We're in regular communication with Microsoft Store regarding this and they've confirmed that all eligible sales will be honoured, so please do not be concerned.

The reason the account is new is because we appear to have been locked out of our normal account - but, if anyone would like to confirm that I am a genuine Quidco employee, you can drop me an email at [email protected] and I'll send you a reply.

Any further questions or concerns, please let me know. I'm happy to take ownership of this for you and ensure everyone has a positive outcome.

Many thanks,

Rosie

Was it ok to pay through PayPal

Rosie i have an issue in that you say "standard terms still apply". Microsoft store had that laptop for sale at £200 for the last few months. They have now put an inflated price of £330 on it.

My main concern is now this term and condition "Cashback will not be paid in conjunction with any other offer".

Are you or microsoft now going to claim that the product was on "offer" at £200 so wont pay cashback because they now put an artificially inflated price on it.

You should be able to change the cashback value on our accounts to £100 as soon as possible, otherwise MS will be seeing a lot of returns by the end of the week.This should be very possible if you are indeed in contact with MS. It will also be saving you a lot of time and resource from people contacting Quidco and MS support with regards to the ambiguity.

Post #275 jayjay266
A very reasonable request!

midday is before 5pm :confused:


try reading the thread. cashback offer changed around 3-4pm

"Providing that you meet all of the terms for cashback and purchased the item between those time frames"

define time frame please

I'm in contact with Jeremy Corbyn... I'm going ***ing nuclear if my cashback doesn't track!

Rosie...you've earned my trust.

Please don't break it :smiley:

Chocci i contacted the CEO of Quidco obviously......Andy Oldham. Reading all these contradictory posts from both ms and quidco didn't get a definative answer did it, so i went to the top to explain the situation and see if i could get an answer. At the end of the day he runs a business based on trust. He needs to keep that trust in tact. So by contacting him he could put someone on the case.

Thanks Rosie.

@jayjay266 - unfortunately due to the way that the system works, they're unable to uplift them to £100 at this point in time. However, Microsoft are looking into resolving these as quickly as possible.


@carlosamigo100 - I can confirm paying through Paypal is fine.

They've said before 11pm on 30th semptember was cut off

@jayjay266

Thank you

By the way, MS is well aware of the situation as they updated the price to £329.99 but they forgot to remove the "Save £130" violet label :O and this is how it works... :P

just got out of a live chat with quidco rep, she also confirmed the same as rosie almost word for word, hmm, stuck with what to do indeed!

What to do.........

I have had a look in to your account for you and I can confirm that you will still receive the £100.00 cashback for this purchase, as I can see that this purchase made within the rate timescales.

Just to clarify what the situation is with the £100 rate:
•The £100 rate began at 10:50am on 28th September
•The rate was available on all Acer 11s
•The rate then ended at 11pm on 30th September. The reason the rate has to end at 11pm is due to the fact that the tracking network (who track the cashback) are based in Europe and therefore an hour ahead.
•Microsoft Store do track cashback lower initially, as advised in their 'Useful things to know:

' Cashback may initially track at a lower or higher rate and update once confirmed'

Therefore cashback will update within around 45 - 60 days to the correct amount.

Please accept our apologies again for the unnecessary worry that this situation has caused, and I do hope that I have clarified matters for you all.

If you are at all concerned about your own purchase, please send a support ticket in to us and put 'FAO HUKD' in the description, and we'll get back to you as a top priority today.

Many thanks,

Lauren
Quidco Support

But if they stick £100 in your account today, you can withdraw it and refuse delivery... £100 for nowt.

Fortune favours the brave Rodney...

ive just called microsoft (and recorded the call, of course, i let the rep know the call was being recorded before anything else) and she told me as far as microsoft are aware, quidco will be paying out £100 cashback, and microsoft are currently in contact with quidco regarding the purchases, im still really on the fence about it, i think ill keep it, then keep on quidcos back for a week and see if any better confirmation is given in that time.

Just had this emailed to me

Please keep the recording if we need it for future reference

Not if it was put on hold.

The ideal thing to do would be for ms and quidco to come to an understanding where MS only charge us £100 when shipped.

It would completely eliminate all our issues, and leave ms and quidco to sort out the mess they created....which is only fair lol.

The response I've received from Quidco....

Hi xxxxxx

I've checked and I can see that you have indeed purchased the correct product, so therefore I can confirm you are eligible for the £100. Providing you do not return this, and didn't use an external voucher code, the £100 will update within the next 45 - 60 days and can then be 'confirmed' in your account.

I'd also like to assure you that we are recording all members who have contacted us regarding this to ensure that there aren't any further issues with this.

Kind regards,

Rosie
Quidco Support

I was on Quidco's website and it was still active at 5pm when i placed my order.
But yes the deal ran to Midnight or rather 11pm now stated by Quidco.

The deal was not active at 5pm and quidco saying 11pm for the product we bought is also incorrect.

My chat yesterday....time stamped!!!

Chat started on 30 Sep 2015, 04:11 PM (GMT+0)

(04:11:35) *** Me joined the chat ***
(04:11:35) Me: I asked this morning about the Acer Switch 11 from microsoft stores and the £100 cashback as i thought it was too good to be true. Was told it's fine. Now see cashback has been altered to exclude the model i asked about.

So the offer got altered around 4pm if not earlier to exclude this model.

Glad to hear, and I promise I won't!

Just to let everyone know, we are keeping a record of everyone who is contacting Quidco support regarding this issue. So if you are in this thread and haven't contacted us yet and are still worried about your transaction, please don't hesitate to drop us a line, and we can ensure that everyone has a positive resolution that has been effected by this.

Thanks everyone,

Rosie

Btw just out of interest has anyone had theirs sent yet?

Almost 24 hours ago i tried to cancel it and they said they couldn't cancel it and yet they still haven't sent it.

Please don't worry - Microsoft have confirmed that they will pay on all cashback eligible Acer Switch models, the exclusion shouldn't have been listed and was an error on our side.

Hi. How to contact quidco as im getting this message: Quidco Support is currently experiencing a problem. We're unable to create a ticket for you, but do try again in a few minutes. Thanks.

Hi. How to contact quidco as im getting this message: Quidco Support is currently experiencing a problem. We're unable to create a ticket for you, but do try again in a few minutes. Thanks.

From Quidco:;

I have had a look in to this for you and I can see that this purchase was made at 9:31am, it was agreed today with the retailer that this rate would be eligible until 11pm on 30th September
Just to clarify what the situation is with the £100 rate:

- The £100 rate began at 10:50am on 28th September
- The rate was available on all Acer 11s
- The rate then ended at 11pm on 30th September. The reason the rate has to end at 11pm is due to the fact that the tracking network (who track the cashback) are based in Europe and therefore an hour ahead.
Therefore, to confirm you will still receive the £100 cashback for this purchase so please don't worry

You confirmed payment was all ok with PayPal thx

Hi all, if you're having trouble raising a ticket could you instead email [email protected]? I'll get the error with tickets looked into straight away.

Thanks,

Rosie

Ah no worries. I think a lot of people on this thread have done well to keep the pressure on. Quidco have given me enough confidence to stick it out. If quidco renege on the offer, I have no doubt hundreds of us will be kicking up a sh*tstorm! :smiley:

How long till the cashback get lifted to 100? It's tracked at the lower rate when will the actual rate be in the account?

Mine is tracked at 1.67 :disappointed:

what does raising a ticket mean please ?

Just had an email from Quidco confirming that cashback will be paid so long as terms are met and also an email from Microsoft confirming postage. Seems like it's worked out.

Just got my shipping confirmation from microsoft. So happy we got this cleared up, great deal

After doing a bit of reading around regarding quidco there are a lot of people where tracked cashback has not been paid out for some reason or other. Sometimes cashback has decreased and promised cash back has never materialised. In all fairness i will get a refund on this 100 risk is too rich for my blood. I wish everyone the best of luck.

Awaiting a response from Quidco if they confirm they will pay the cashback for definite will keep if, not will send back. Simple

For those that are keeping, this may be of interest :-

http://www.acer.co.uk/ac/en/GB/content/professional-promise

Basically this model is included in the reliability promise and you could get your money back if it develops a fault in the first 12 months.

Microsoft says item is being shipped and Quidco say in reply email to me that my purchase "should" quality for the cash back as is within time frame for qualifying.
Will be watching this thread closely but as it stands I am heavily inclined to keep it at this rate

^^qualify

Mine has also shipped and as I ordered way before 11pm last night based on everything Quidco have said on this thread I will be signing for mine but with crossed fingers!

they probably would check it to confirm there is a fault so unlikely get full refund in 2months time if cashbook not tracked as planned?

Now that the dust has settled, I'll be keeping mine and wait for the £100 cashback.

Anyone know where to pick up a cheap active stylus that will work with this Acer?

Quidco.. Why did the cashback offer change on your site to exclude this model. Who made the decision that that model was to be excluded, when as you now say Microsoft are happy to pay out on discounted items

This was in my inbox this morning.

Hi,

I am writing to you as you purchased the Acer Aspire Switch 11 between 28th September - 30th September 2015 for £100 cashback.

We are aware of several concerns regarding this offer so I do hope that this message will reassure you.

Although your cashback is currently tracking at a much lower rate, please be assured that this is completely normal for Microsoft Store, and they will uplift to the correct amount within a few weeks. We are in regular with communication with Microsoft Store and they have advised us that they are trying to work through these as quickly as possible, as they do understand the uncertainty of not being able to see the amount of cashback you are expecting.

Your cashback did track successfully which is a good sign, and as long as you have met all terms for cashback (e.g. you do not return the item, did not use a voucher code/gift card, completed the purchase wholly online) then we see no issue in you receiving the cashback.

We can never make guarantees within the cashback industry (due to the above exclusions/terms), but I'd like to assure you that we are monitoring this issue and we'll keep you updated until we're happy that it is resolved for you.

Kind regards,

The Quidco Support Team

I got the email as well, in the 'support inbox' on the quidco website. I feel quite reassured now. Definitely going to take delivery of these :smiley:

Thats the respond from them to me:

Carrie (Quidco Customer Care)
2 Oct, 09:42

Hi there,

Please do not worry, this is a genuine offer and you are eligible for the full amount of cashback.

We are aware of several concerns regarding this offer so I do hope that this message will reassure you.

Although your cashback is currently tracking at a much lower rate, please be assured that this is completely normal for Microsoft Store, and they will uplift to the correct amount within a few weeks. We are in regular with communication with Microsoft Store and they have advised us that they are trying to work through these as quickly as possible, as they do understand the uncertainty of not being able to see the amount of cashback you are expecting.

Your cashback did track successfully which is a good sign, and as long as you have met all terms for cashback (e.g. you do not return the item, did not use a voucher code/gift card, completed the purchase wholly online) then we see no issue in you receiving the cashback.

We can never make guarantees within the cashback industry (due to the above exclusions/terms), but I'd like to assure you that we are monitoring this issue and we'll keep you updated until we're happy that it is resolved for you.

Kind regards,

Carrie

Quidco Support




And my delivery status is out fo delivery today so im going to collect it but keep close in the box just in case i have to return it :wink:

My cashback didnt even track / register. I have made a claim. Hope that doesnt affect anything....

I also received the e-mail from Quidco and have in fact just taken delivery of my laptop :-) Looks great, will be perfect for my daughters Christmas present and for a great price (once cashback has been paid ;-) )

No I did not miss out on this I am just asking as to why they changed it to exclude the model. If none of that had been done no one would have raised and concern

Mine will arrive at my office today. Good deal (although not the exceptional one some are making it out to be) if Quidco come through.

Feeling quite reassured now with this. It's for a gift anyway which doesn't need to be handed out until 17th November so hopefully I get something tracking at the correct amount by then.

Mine is out for delivery too I got the confirmation last night

Has anyone, who already received their Acer, opened the keyboard to see if a hard-drive can be fitted?

Microsoft confirmed to me that it is OK to open and try it and in case you change your mind you can call them to book a return within 14 days and get a full refund.

Received mine about an hour ago, just upgrading to Windows 10

I haven't installed anything else and when trying to upgrade to Windows 10 it says not enough space available! :disappointed:

thats a bit sucky, i read some comments above yesterday regarding clearing up space,

How would you download Windows 10 any help appreciated

You need to clear the acre bumpf of it... there's some info in this thread.

I've done that, it still says not enough space

http://www.wegotserved.com/2015/07/29/how-to-update-the-intel-compute-stick-to-windows-10/

There are some useful info here to upgrade Win10 with limited space

Hi just received my acer, anyone else's has the original seal broken replaced with signature edition seal ???

Same here, does anyone know how we download it?

http://www.microsoft.com/en-gb/software-download/windows10

Download to USB

That's what I thought, but people on here already saying its full of useless stuff

Mine has a couple of items on the desktop. Nothing like the usual garbage you see on new laptops.

There's not much garbage on it, but still not enough free space for windows 10

Which version should we download for this Acer?

32 bit

Just been talking to Microsoft store, the seal not of been cut and replaced, signature edition are not opened beforehand

My one just arrived the same...silver cut seal replaced with white signature edition label over it....not sure what to do...I am wondering if they are refurbished?

Same things going through my head now

What are you on about? The acer switch 11 atom is 32 bit and so is windows 8.1 that's on it. You can check that quite easily

guys, if I download w10 and install a clean version using the usb drive, will I be able to return within the 14 days?

Got mine but not got time to mess on with it yet but can also confirm mine has had the silver seal underneath cut with a white Signature Edition label over the top. Will see how others get Windows 10 on before attempting myself but maybe try using USB drive or MicroSD?

Microsoft Store website says:

Tech specs



Display


11.6 in LCD, 10-finger multi-touch support



Processor


Intel Atom Z3745 1.33 GHz



Memory


2GB LPDDR3 2033 MHz



Hard drive size


32GB SSD



Operating system


Windows 8.1, 64-bit

Then the site is misleading people because it's wrong. It's 32 bit

same here cut and re-seal....

same cut and re seal... now updating to win10

Microsoft support say its 32bit, but if you have it in front of you and its 32 bit



You: at 15:09:33




it says its windows 8.1 64bit is this true


Cosmina: at 15:10:54




Let me please double check this.


Cosmina: at 15:11:12




Yes, it says it is windows 8.1 but let me check for updates


Cosmina: at 15:13:07




There are no updates, yes the windows version will be 8.1


You: at 15:13:26




but is it 64bit or 32


Cosmina: at 15:14:02




64

100% certain this generation of Atom tablets were all 32 bit as they could only make use of 2GB of ram and you need 4GB to make use of any 64 bit related goodies. Anyway I have opened mine up and compared to my cracked screen Venue Pro 11 it feels like a kids toy and not having full HD will take some getting use to. Will see what other half makes of it before either jumping through the hoops to get Windows 10 on (plus removing that 6GB recovery partition) or packaging it up and sending it back.

Mate, i don't care what anyone in the world says. It's 32bit FACT no matter what anyone says.

If you don't believe me you'll find out when you try to install the 64 bit and it says it wont work.

Well done Andy at least you know what you're talking about.

I wouldn't even try to install windows 10, it fails with a numbered error that i cannot find out what it means.

This has been one big waste of time from start to finish.

Is it possible to let it download windows 10, find and move the downloaded file to USB, delete the download from the C drive and THEN install windows 10?

You don't need to do anything like that, windows manages the spare space and does it all automatically. All you've got to do is find a usb stick.

To all received friends: could you please post here your first opinions? Do you think is it worth even £99? I have used Linx 8 inch before and I believe Windows is not the best OS for a tablet.

my screen is turning in to purple stripes... at phone know to get a replacement...

I think it's definitely worth £99 as your getting a usable keyboard and the latch / dock mechanism is actually very sturdy compared to my current Dell Venue Pro 11 however the build quality is what I would expect you get from one of the current cheap Chinese imports and I don't think it's as good as the Asus T100 I used to have.

Just taken a look at mine.. Will be returning for a refund. The faffing around ti get windows 10 is a pain... Just spent 50 minutes watching an episode of Narcos and the screen has a terrible light flicker. Every 30 seconds or so it will flicker three or four times. Add that to the cashback issue and it's just not worth it it to give as a gift.

Chantelle did you get windows 10 on yours then ? I'm getting errors every time i try to upgrade to 10

I won't be able to try the W10 upgrade until tomorrow at the earliest but I don't understand why this apparently can't do it but both my 32GB Linx devices did.

First impressions
Seal was broken like others have said
Laptop in immaculate condition....no signs of usage
Pretty heavy for a small Laptop but most of this is down to tablet part
Keypad is very lightweight so when you have it on your lap you need to be careful it doesn't topple back
Came with windows 8.1......nothing so far on laptop about updating but it is on charge now so will see later if update pops up for windows 10
Came with hardly any charging on it...around 8%
Volume is not too great on this compared to my Samsung chrome book
Screen is nice and bright and clear
Connected to Internet very easily and is quick also but then I would expect that from a new device
Bought it for my daughter for school work and she loves it so sending it back is out of question now she has seen it
If the tablet part was lighter it would have been a lot better as weight and sound quality is only problem for me so far when it comes to first impressions but will see how much user friendly it is over the next couple of days

Only 13.6 on first boot? Mine had almost 15 even when i was dowloading windows 10 onto it.

Mine auto downloaded some Windows updates on first boot so it might have been second boot thinking about it. Not a real issue as I stuck a MicroSd in for the back up but first try gave me some OS install error but will see if second try goes better.

EDIT: Same error as before "Installation failed in the safe_os phase with an error during install recovery environment operation"

Got me thinking that these are customer returns though Andy. Broken seals, mine was charged fully, someone elses 8%. Different free storage. You'd of thought these would all be similar from the same batch.

Also my trackpad is strange, The part nearest the outer edge of the case is not flush and when you press down on it there is alot of give before it actually "clicks" and if you press lightly in the centre of the the pad it kind of rattles.

Mine has 01/2015 on the back, anyone elses made then or are we getting all different ones ?

I've just checked 16.3gb free after installing all my windows updates.

Since there was insufficient space to download and install Windows 10 from the hard drive, I tried to download and install it from a USB stick where it got stuck at 9% and is now stuck in a boot loop. If I can't fix it I will be sending it back.

Had a quick read around the Windows 10 install issue and trying it in tablet only mode in case it's a driver compatibility issue like some others have said. I find it incredible that this so called "Signature Edition" has failed to update itself to Windows 10 twice already and Acer Care Center is installed and configured to auto start....

It's almost certainly a driver issue. The storage issue should be a non issue because i don't even get far enough into the installation for enough files to be copied to create a problem if there was some little quirk with storage locations.

All the way through the blue screen of installing windows 10. Then it reboots to a black screen where it says copying files and i get to around 34%. The circular pencentage says less than that.

I'm doing it with the files downloaded via the tool on the ms site and directly onto usb rather than the windows update way.

I'm giving it one last go and then unless I wake up feeling different tomorrow I think it will be going back

Not upgrading to Windows 10 is a ridiculous issue for a Signature computer purchased from direct from the Microsoft Store.

Anyone manage to look under the hood (keyboard) yet?

With issues like we are having with a tablet / 2 in 1 that Microsoft supposedly have tighter control of via it's so called Signature line t's no wonder non geeks just think sod this and go to Apple, as much as it pains me to say it!

Received mine, also with the white signature label stuck over what looks like a broken silver seal. Will test it properly tonight. Disappointed by the feedback on here about windows 10 so far. Hopefully someone get it to install smoothly somehow and can report back.

Same error when trying in tablet only mode. I give up

the model is listed in the qualifying Acer model for Windows 10 upgrade
I noticed on the above linked page following " * Please make sure to upgrade the BIOS before upgrade to Windows 10"
May be upgrading BIOS will solve the problem but then should one take a chance to upgrade the BIOS?

just arranged for mine to go back, printer needed for the UPS return label, but they was fine with taking the return

I've just vented with a microsoft agent. This whole thing is a nightmare. I suggest to anyone who hasn't taken delivery of theirs to refuse it, and anyone who has to return it.

It's utter garbage, and i wouldn't pay £50 for it. I only opened it as my sisters laptop is playing up as i wanted to refuse it.

FFS it now errors trying to factory reset it

I've installed every windows 8 update and upgraded the BIOS to 1.03 which is the latest according to my SN. Now trying W10 again. I'll let you know what happens.

The machine doesn't seem so bad. What is ridiculous is a Signature device direct from the Microsoft Store that won't upgrade to Windows 10.

I've been trying to install Windows 10 all afternoon with no success. After initially trying the download-to-computer and use USB for extra space method (which didn't work), I downloaded Windows 10 onto a USB and tried to install it from there. That didn't work either. Tried factory resetting and now I'm getting 'Your PC needs to be repaired' and an 0xc000000f error code (which might be a hardware error). I hope someone out there has had some luck!

I quite like it tbh. Maybe I'm just easily pleased. :smiley:

Does anyone find it odd that, lots seem to have already been opened and now a nightmare trying to update to Windows 10, prior returns you think.

My laptop is 10 months old for a "new" one. That's very old for technology

just took mine out the delivery box, same situation with the signature sticker over the broken silver seal

Maybe I'll try and get hold of an acer rep and see if it's possible to upgrade

Tried all day to update. Didn't work, even with 32gb sd. Not sure whether to keep or return as windows seems quite difficult to use in comparison to iPads,iPhones and old dell PC. Seems like too much work and no play even for £99 as the overwhelming frustration would lead me to throw it in the bottom of the wardrobe and stick to what I know and find easy to use.

Is it necessary to update to Windows 10 as I'm quite happy with it as it stands
Works just like my normal laptop but the touchscreen element is really impressive and saves me lots of time when using it alongside the keyboard.
For £99 I believe that as it stands I'm quite happy to keep it

Mine was manufactured in 2015, and looks brand new.

Mines 2015... It looks new but I still can't get win10 on the sodding thing.

Mine is 2014, and - although I'm not sure this is indicative of anything - the updates history shows three separate previous periods in which it was updated, from 2014 onwards.

In response to Maani12, if it runs as well as you'd like then I don't think there's any need to upgrade. I'd be happy with mine except I'd like Windows 10 and the problems I've already faced (and the fact it's telling me I need to repair my computer) don't bode well should anything go wrong in the future.

http://community.acer.com/t5/Windows-Tablets-and-Convertibles/Switch-10-Sw5-012-installed-Windows-10-TP-build-9926-Realtek/td-p/333783

This looks promising.

Same story here, signature sticker over the broken silver seal, also a few minor scuff marks around the power socket and a slight rip in the box. Everything else looks as new, so to be honest not that worried about it.

The windows 10 upgrade failed twice for me, before and after a bios update, I've done nothing else with the machine other than try to upgrade it and frankly it's a real disappointment, as otherwise seems an OK little machine for a ton, with similar build quality to my Acer Chromebook.

Tried chatting to Microsoft help and they are of no use at all as expected...

Hi, thanks for visiting Answer Desk! I'm May M.
8:58 pm
Hi May M
8:58 pm
How may I help you today?
8:59 pm
Just got my Acer Aspire Switch 11 SW5-111-13SW ordered from the store today but very disappointing that the windows 10 upgrade fails with a blue screen every time and the machine does a restore to factory default
9:00 pm
I understand your concern. Let me help you with that.
9:00 pm
Thanks
9:00 pm
May I know your complete name, phone number, and location please just to update your information.
9:01 pm
***********************************
9:02 pm
Thank you for that information.
9:02 pm
Did you experience the blue screen after upgrading to Windows 10?
9:03 pm
Yes, I powered on the PC to check it and upgrade to win 10 before putting it away as a birthday gift for my daughter. It failed with "Installation failed in the safe_os phase with an error during install recovery environment operation"
9:05 pm
Please check this link and locate your model pc for it will provide driver support for the following products that qualify for the Windows 10 upgrade. The link is http://us.acer.com/ac/en/US/content/windows10-eligible-models
9:06 pm
Did you recently installed a hardware device on your computer?
9:09 pm
This is a brand new machine, Acer Aspire Switch 11 SW5-111-13SW and is showing as compatible driver support. This is new out of the box bought from the Microsoft store and arrived today, there has been no new hardware installed!
9:11 pm
A lot of people seem to be having the same problem, see the forum thread below http://www.hotukdeals.com/deals/acer-aspire-switch-11-sw5-111-13sw-199-99-only-99-99-with-quidco-until-tonight-microsoftstore-2291505?page=20#comments
9:11 pm
This looks like a real gaff from Microsoft if these can't easily be upgraded to win10 as advertised...
9:13 pm
Please refer to your manufacturer for the updated driver for your pc.
9:14 pm
We can do workaround for that. Did you tried to restart your computer?
9:16 pm
Yes, after it fails it just does a factory reset and boots to win 8
9:20 pm
I only bought it for win 10 though, as an upgrade for my daughter, so if it's not going to work it can go back...
9:22 pm
May I know your previous operating system is?
9:22 pm
Win 8. It was delivered new with win 8 - please see your own site for info - http://www.microsoftstore.com/store/msuk/en_GB/pdp/Acer-Aspire-Switch-11-SW5-111-13SW--Atom-1.33-GHz--11.6%E2%80%B3--2-GB-Ram--32-GB-HDD/productID.312507400
9:24 pm
Can you open your computer to Safe Mode?
9:26 pm
Remove all floppy disks, CD's and DVD's from your computer, and then restart your computer.
9:26 pm
Click the Start button, click the arrow next to the shutdown button and then click restart
9:27 pm
I can yes, it boots fine back to win 8 though, why will safe mode help the upgrade?
9:27 pm
What do you mean it boots back to Windows 8. Did the upgrade to Windows 10 successful?
9:31 pm
the windows 10 upgrade fails with a blue screen every time (I've tried twice) and the machine does a restore to factory default, so as if logging in for the first time but back to windows 8. Ironically the first thing it asks after a factory reset is would I like to upgrade to win10 now or later :disappointed:
9:33 pm
It works on win8 fine, I want win10, I bought it to run win10, as it was advertised as working with win10 ...
9:34 pm
Did you do a system restore?
9:35 pm
May I know where did you buy your pc? Is it from the Microsoft Store?
9:37 pm
it did a system restore all on it's own after the upgrade failure
9:38 pm
Yes as mention this is from the Microsoft store Order #********** arrived this afternoon.
9:39 pm
if you've done the factory reset. You can reinstall an operating system.
9:42 pm
May I ask if you can still login to the desktop?
9:43 pm
I don't need to re-install an operating system, it has a recovery partition, windows8 runs fine. The issue is win10 doesn't install...
9:44 pm
Did you check if the system requirements to upgrade is compatible with your computer? please refer to this link http://www.microsoft.com/en-in/windows/windows-10-specifications
9:46 pm
Yes it's compatible, I checked before I bought it, I checked before I upgraded and just to be sure I checked again earlier in the conversation when you asked if I'd checked! Do you need me to check again...

Because they are giving us £100 back (plus Quidco's cut) on a £200 device!! Simple business logic says that such price cuts are unsustainable.

LOL powlest. That's some moron reading from a checklist that knows naff all about computers. Especially the bit about floppy disks, wtf is their checklist from the 1980s?

If they knew anything about the laptop then they would know it doesnt even have an optical drive.

I had some muppet keep telling me it's 64 bit because their website says so. I gave them the acer product code and link to the acer spec and he still argued it's 64 bit.

This machine is nothing but a time toilet.

Has anyone tried formatting the drive and doing a fresh install of 8.1 and then trying the 10 update?

Realtek rtl 8723bs network adapter in the link above didn't make any difference for me, still falls over and rolls back to Win8 :disappointed:

Keyboard does supports a hard drive on mine by the way.

So has anyone, anywhere, ever managed to install windows 10 on this machine?

I spoke to a member of the Microsoft tech team and he confirmed that in order to install Windows 10 you will require 20GB free hard disk space. Without the 20GB free hard disk space the installation of the upgrade will fail.
He did however say that it is possible to upgrade using a USB hard drive however in order for this to be successful you will need to purchase a Windows key!!
So it looks like we're stuck with Windows 8.1 unless we pay for a Windows 10 license!

Still undecided on whether I should return the laptop to Microsoft as it's a good machine for £99, if Quidco pay out on the cashback!!
Shame we can't upgrade to Windows 10.

If anyone finds a fix to upgrading to Windows 10 please share.

Don't wipe any drives to do a fresh Windows 10 install as you need to perform an upgrade from Windows 8 to get your free Windows 10 license. If you manage the upgrade and activate Windows 10 then you should be ok to then go back and wipe whatever you want like that 6gb recovery partition as Microsoft have your Switch license on their servers.

Today i've got the "get windows 10" icon in my system tray. If you then check your pc it says EVERYTHING is compatible.

+ 1 piece of important info saying you wont be able to reset your pc to factory settings after the upgrade.

You should be able to reset your Acer unless the 6gb recovery partition and / or the USB stick or MicroSD are somehow wiped surely?

Well if the upgrade has messed with the recovery partition then maybe it's trying to install to that or something weird?

I'm going to try a log file analysis later as Windows 10 setup creates log files located in the hidden folders:

$Windows.~BT\sources\Panther
$Windows.~BT\sources

It's been ages since I had to deal with Microsoft. I contacted them about this and I've been absolutely staggered by Microsoft's rudeness, arrogance, and incompetence.

The guy I dealt with had no idea about his company's products, yet was still arrogant to use sarcasm when he couldn't understand me, and then ended the chat. Complained to his manager and heard nothing further.

It seems they've learnt nothing in the last 10 years.

£99 for WIndows 10 and this appalling customer service could be forgiven. £200 for Windows 8.1 and hours spent trying to upgrade following their awful instructions and this is looking like a dog.

like everyone else, Windows 10 upgrade fails and now have the following folders taking up space on C: drive

-ESD

- $WINDOWS.~BT

- $WINDOWS.~WS

I'm going to delete the two $WINDOWS.~ folders, BUT what is in the ESD folder?
Is it restore files for Windows 8.1 or the failed Windows 10?

The ESD folder it set up files yes. Like a true geek I'm determined to get this to Windows 10 so am now using the MS download tool to put the set up files on my MicroSD card this time and also trying a sfc /scannow from command prompt to check the drives and have copies of the latest BIOS and Chipset Driver from Acer site saved too. If this doesn't work then I think I might actually factory reset the laptop using the recovery partition before trying an upgrade on first full boot. A little worrying I only found one person on Amazon I think it was that has successfully upgraded their Switch 11 to Windows 10!

Lol Andy. I've pretty much done all that.

I hate being beaten by technology. I'm having one last go. I've got the latest bios, i've got all the latest drivers installed. MS notification says it's compatible.

Just as something different i decided to turn off windows defender and use my usb stick to install but when prompted for more storage also decided to go the memory slot way just in case there was some kind of conflict using the usb for both.

I've now covered just about everything i can think of.

Nearly finished on the blue screen of installing windows, next to the black screen where no doubt it will fail again.

I've only used MicroSD slot route so far and has issues so not sure that will help you either @m1keyp1key but good luck! I think the factory reset option then trying on first boot might be a good bet too but I might have lost the last of limited enthusiasm for this thing in the next hour or so

I can't factory reset so not even an option for me.

When i put windows 10 on my home built desktop and never encountered a single issue i thought it was the best thing ever.

Now this whole MS experience has put me off buying anything from them. The "help" they gave me was non existant and they don't listen or believe anything you say and are rude and condescending.

This is the first Windows 8 computer that apparently I cant even use the Update and Recovery > Recovery > Remove everything and reinstall Windows option as even that says there is an error! This thing is unbelievable.

EDIT: Interesting this time using the above with the tablet only I got:
Recovery
Your PC needs to be repaired
A required device isn't connected or it can't be accessed
Error code:0x000000f
You'll need to use the recovery tools on your installation media. If you don't have any installation media(like a disk or USB device) please contact your manufacture..."
I forgot the rest and i dont have any installation media (disks).

Yep Andy, the failed update has destroyed it. You should also be able to restore via ALT-F10 on booting, but you'll get the blue screen saying Ha ha unlucky you've bought a steaming hot turd and you're screwed.

Pretty sure MS will just pay out refunds and move on.

Looks like we've all got lemons here. New Consumer Rights Act gives us 30 days for refunds, not the MS 14, because they're not as described and therefore faulty.

Tried a few more things but I think the only way to fix these is to use an external boot device of some kind with Windows 8 media on to get a clean install of Windows 8 working first then do the update. This might also mean that we don't have to mess around with other drives etc during the Windows 10 update.

As for Microsoft sorting us out - I haven't even tried contacting their support as they are usually useless and it seems others who have tried have confirmed their support hasn't improved and they know NOTHING about one of their so called Signature products!

Mines packed up to go back with a nasty letter.

All this hassle and that's even before you try to get the £100 cashback.

Live and learn, when you think something is too good to be true, more often than not it is.

Btw guys if anyone has any trouble getting their money back make sure you tell them they are mis-selling their product. I have it in writing from both the site and chat that they think this is 64bit and has a 32gb ssd.

It's 32 bit, and doesn't have a ssd. It uses cheaper emmc. Add to that the windows 10 issue, my dodgy trackpad, the seal being broken...... if i dont get a full refund i'm going to go ballistic.

They've tried to pull a fast one here to get rid of loads of old stock. I hope the customer service time wasted and postage costs them a fortune.

Just about to try installing Windows 10 myself.

Just to confirm, has anyone tried installing a generic Windows 8.1 iso....and then installing Windows 10?

I would be amazed if this can't be upgraded to Windows 10...and for £100 (x2), I'm definitely going to give it a try.

I can totally understand and think it's a joke that even the recovery partition is corrupt either before of after trying a Windows 10 upgrade on a Signature Edition device like these but I'm going to try repairing things using a download of Windows 8.1 home from http://windows.microsoft.com/en-gb/windows-8/create-reset-refresh-media Then when I have it booted and activated go for the Windows 10 upgrade. Will report back how that goes but if that doesn't work then the only other thing I can think of is wiping both the recovery partition and c drive using the fresh Windows 8.1 install but that might then cause driver issues etc.

This is the approach I will be taking. I've reinstalled Windows 8.1 many times via the generic ISO file on the MS website....and it doesn't cause driver issues. Sometimes Windows Update doesn't find a driver - but it has never caused a system not to boot.

If this doesn't work, then I can only assume this is a BIOS issue.

On a side note, I'm amazed that no other Switch 11 owners have reported this problem elsewhere. Perhaps there is something about these signature tablets that is actually causing the problem...

Somehow, we managed to miss the warning sign (taken from the reviews section on the MS Store website!);

jonnyboy · 24 days ago

Not Windows 10 compatable

I bought it 3 weeks ago and have pent most days of all of the 3 weeks full time trying to Upgrade to Windows 10. Finally gave it up and returned to Microsoft Store, as Microsoft technical help agreed that it can not be upgraded. A fine product if you wish to stay with Windows 8.1 But Trade Description issue!!! re win 10.

# How will this product be used? Personal ✘ No, I do not recommend this product.

I don't think it's a driver issue. The problem comes in the upgrading part of windows and around 35% of "copying files". It doesn't even get to the configuring / driver part of the installation.

I can't seem to change anything in the bios really, certainly not the secure boot stuff. Trying a Reset your PC from the Windows 8.1 USB stick I booted now...

EDIT: HA - This option is not supported when the PC is started using a recovery drive or Windows installation media.

Mines boxed up. I've complained to paypal as well and started a dispute. It's not just one issue here, there are many and i don't like being taken for a mug.

Well if you can see into the future you could of saved us all the hassle and told us these were crap beforehand.

MS have done everything WRONG here. You may have confidence in a full refund, i dont.

I've been mis-sold goods that were not the spec they were listed as. Goods that are not fit for purpose. Goods where the seal has been broken. Goods where the touchpad doesn't work properly.

I dont care if the seller is microsoft or an individual on ebay, this is bang out of order. I'm not prepared to sit and wait weeks for them to get the product back and then they go pull another stunt and come up with some excuse not to refund fully.

If it was simply a mistake i wouldn't of put in a dispute. But this looks like trotters independent traders.

I agree with others - you only have to involve PayPal if Microsoft don't offer you a refund surely!?

As for mine, I'm wiping all partitions inc the recovery partition and C then installing fresh Windows 8.1 as I can't fix the corrupt factory partition anyway. If this doesn't then let me update to Windows 10 then mine will be going back as I have done far more than can be expected reasonable to upgrade mine to Windows 10 which Microsoft clearly state it should!

If you expect the people at the end of a customer service line for a huge company like Microsoft to know the exact specifications of each device they sell....well, you must be wet behind the ears!

You bought these tablets knowing that they had eMMC chips (I and others already told you). You bought it knowing you could use the SSD thing as a loophole to then be able to return....not that you needed such a thing as Microsoft offer a hassle free full refund.

The Switch 11 is known to have a very average touchpad. It is a cheap tablet made to a budget. So no surprises there.

The seal being broken is likely just a quirk of the Signature Edition process. How else do they get rid of the manufacturer bloat that is normally installed?

You should choose your battles better. This one is just going to waste everyone's time. Paypal will of course rule in your favour, but you'll still have to return the computer in exactly the same way as if you had just taken a few minutes on live chat to request an RMA slip.

Creating a Paypal dispute is a waste of time. But whatever floats your boat.

I'm still not even getting the option to update to Windows 10. Is there a way to force it?

Thought I'd give it one go before boxing up...

Hahaha - with a clean Windows 8.1 install both the touchscreen and keyboard on the dock don't work so I can't get past the PC name screen. If the tablet had a full size USB then I guess I could plug a USB keyboard in but as it doesn't I think I'm now snookered lol

Would that work with OTG?

From reading around forums on the Aspire Switch 10 it seems others have indeed used a OTG USB adapter directly in the tablet to get past this issue. I don't have one so debating whether to even bother trying to get one...

Interesting to see if you can use the USB OTG adapter to get installed. Also with a fresh Windows 10 install rather than putting Windows 8.1 on first won't you not be licensed as you haven't upgraded?

Right. I've accepted that Windows 10 isn't going to happen here. Now the question is whether I keep a Windows 8.1 machine that I paid £99 for. Leaning towards a 'no' and purchasing a Teclast dual boot tablet instead.

Thanks for letting me know USB OTG doesn't work - saves me a trip to local shops! Think I've run out of options as can't do anything with fresh Windows 8.1 install as the dock keyboard doesn't work or the touchscreen, couldn't do anything with the built in Acer recovery as that was corrupt and couldn't update to Windows 10. RMA time it seems!?

Wenttoabetterplace: I presume the keyboard and screen don't work with Windows 10 install either? I can't even see any drivers for these on the Acer site!?

Cheers but I live in Newcastle :-) I can get a USB OTG adapter if you succeed however I'm not holding out much hope as unless that single Intel driver on the Acer site for these has the touchscreen and keyboard dock driver I can't see how we will get them working again!?

Good luck as depending on how you do will determine if I go through with the Returns process which I have started and involves dropping off at a UPS place, hopefully one of their local ones at a shop will do!

Wireless LAN Realtek Wireless LAN Driver 3007.2.0702.2014 36.5 MB 2014/10/21 Download from http://us.acer.com/ac/en/US/content/drivers

Are you in Windows 8.1 now then?

I have reinstalled windows 8.1 by getting the l key off before. I got round the keyboard problem by pressing f8 constantly and I could then input a pc name and finish installing. I now need the drivers to get the rest working

You can get the drivers from the following website;

http://www.driversfree.org/en/drivers-catalog/drivers-for-notebooks/acer/hybrid-notebook-acer-aspire-switch-11-sw5-111-download-drivers-for-windows-8-windows-81-32-64-bit/download/3460

Looks dodgy - but actually just packages up a half dozen downloads into a 'Free Download Manager' download tool....the drivers come direct from the Acer website.

I will grab a copy of all the drivers from there but not sure what use they are unless I can get them onto the MicroSD and install them via F8 or similar before the new Windows 8.1 starts up

Yep, in Windows 8.1
Just installed the wireless driver from that 'driverfree.org' website (actual download files come direct from Acer).
Just running Windows Update as we speak. The rest of the tablet is working well enough to at least get me to the point where I can then do a Windows 10 upgrade

One thing to note - when I wiped all of the partitions, one of the partitions was different to any I have seen before when doing W8.1 clean installs. It was a 64MB 'ESM' partition ... whereas normally it is a 100MB partition at the start of the drive.
Acer may have installed some borked partition system....which is perhaps why Windows 10 couldn't install.

I am quietly confident that this clean installation process will give me a perfect working order Windows 10.

If it works, then I will be v.happy with the tablet.

I can get into bios by pressing F2 on keyboard then pressing F8 I can actually sometimes get to Advanced Options within the Windows 8.1 set up that's nearly done but then command prompt options asks me to enter a password for Administrator and the keyboard stops working. Grrrrr

Off to get USD OTG adapter from local PC World @ £6.99 as I want this sorted today

I have no idea I was trying to get into safemode but some how I had activated the keyboard so I could complete the install. I need to try the drivers later buy even after all that the hard drive space is still only 20 odd gig of free space. That's with deleting the partitions

Progress for me - the OTG adapter has got me into my Windows 8.1 fresh install but I too only have 20Gb free. Shame my local Poundworld don't do them though! Going straight for Windows 10 install after I did online activation on the fresh 8.1 install using Windows 10 set up files stored on MicroSD. Hope one of us manages it!

That's a standard Windows 8.1 installation size. Nothing to be concerned about...

Remember, the newer (8.1 onwards) tablets all come with wimboot compressed Windows installations. The installation we have just installed is a full Windows 8.1 installation - and unlike Windows 10, hasn't been automatically compressed by the installer.

Once all of those Acer drivers are installed, the keyboard/touchpad start working - as does the touchscreen and the audio system.
I am just installing the last few updates. Once that is done, I should be able to get the Windows 10 dialogue to pop up - and will then be able to install W10 via USB.

Progress :smiley:

If you are struggling to invoke the Windows 10 upgrade advisor (which ties your computer to a Windows 10 licence), run the following batch file;

https://www.dropbox.com/s/0u0au9xgy6ss18p/win10fix_full.zip?dl=0

I win. All running with Windows 10 - finally!



Thanks for the help all and will update this thread if I find any other issues.

Ok how to get Windows 10 installed which worked for me - note this my invalidate some part of your warranty or leave your machine not working 100% or similar!

*Download the Windows 8.1 media creation tool from Microsoft here and select Windows 8.1 Home and place this on a USB drive

*Boot from your USB drive and before installing anything click on advanced and delete all partitions as you don't need any of these afterwards. Select the new single drive and install Windows 8.1 on this which was now about 28GB I think.

*At this point you will probably need to use a micro USB to OTG adapter and a USB hub like I did as the touchscreen and keyboard dock don't work. You might be able to add the drivers for these to your Windows 8.1 set up above or slipstream them etc but I didn't do this hence the need for the OTG adapter.

*Once Windows 8.1 has booted add the Windows 8.1 drivers from Acer's web site and once you have WiFi working activate Windows 8 using the online activation system and turn off. NOTE: I didn't bother updating ANY Windows 8.1 drivers or adding security updates etc as Windows 10 will have it's own updates and this just wastes time.

*At this stage you should be able to use the Windows 10 media creation tool here to place the set up files on another USB drive or your MicroSD drive etc and begin Windows 10 installation which went fine for me.

*I then ran Disk Clean up on C Drive and removed whatever I could leaving me with 21.2GB free. Now trying to manually remove windows.old

My camera seems to work ok with the Windows camera app.

Run 'system cleanup' as an administrator...you'll then be able to remove Windows.old.

Or just do a clean install...

doh beaten to it. Got 10 running to lol, bit of a fanny around but it's working and activated. doesn't seem to switch to tablet mode when removed from dock but I can live with that

I did system clean up but for some reason the Driver Store folder in windows.old is still there. Looking to see if I can free up more space as 21.1GB free of 28.1GB can still be tweaked :stuck_out_tongue:
EDIT: Seems that even using compact /compactos:always via Command prompt as admin didn't free much more up so 21GB looks to be as much space as I can get to work with.

So none of you bothered waiting for the Windows 10 upgrade advisor to pop up in the taskbar?

I'm not very technical, how easy or difficult is this for someone like me to do?

My recovery partition was broken anyway like others so there was no point in me personally keeping it

Have to say that I'm happy with the tablet now it's on Windows 10 and going to keep it. Just hope Quidco works out otherwise all this effort will feel even more ridiculous

Who puts 2.4ghz only wifi in a 2014 device.

If you read my step by step institutions a page or so back (here) I just had to activate the fresh Windows 8.1 online once I had WiFi working and it picked the key up that's stored in the uefi bios

Great Thanks. Will do that now.

does anyone else get white marks using touchscreen?

It means you can't access 5 GHz networks.

Hi
Thanks for your help. I have installed windows 8.1 32bit which I doownloaded using MediaCreationTool on to USB drive and did a fresh install. I am trying to activate the windows it says this version of windows can not be activated. What I am doing wrong?
thanks

Well, after the seeming disaster of this deal....I am actually very impressed with this tablet. Yes, it's a bit heavy, and the speakers aren't brilliant - but the screen is great for what it is (bright and clear). Touchscreen is sensitive, keyboard is pretty good, and the touchpad is much improved in Windows 10 (for whatever reason).

Battery life seems pretty good too...and I like the way the screen can be turned around for watching videos etc.

Windows 10 is also feeling v.v.quick on here.

It would have been a fair purchase at £199. At £99, it's a bargain (IMO)

Is it possible to install a SSD under the keyboard? Has anybody taken it apart?

Did you definitely get Windows 8.1 home version? There is free software that can read the Windows key from the uefi bios if you Google it but as I say I didn't need this and just activated via the Windows settings and verifying online

Just depends where you are, for example if you are in flats or an area with loads of different wifi networks there are only so many channels in the 2.4ghz band and the connections will interfer with eachother. I had this issue at a event i was at recently, 5ghz was perfect but 2.4 was not usable or was intermittant.

Its ok for me if im at home but i just dont understand why Acer chose not to put a dual band chip, unless they had loads left over from old stock.

Also 5ghz gives you faster speeds than 2.4 an the channel width is wider.

Amazing work from people here to get this working but I'm going to return it and get a Teclast.

Good to hear master10

Thanks sorted now. I some how manage to download windows 8.1 single language only version. Download it agian and it activated fine, just updating to Windows 10 now :smile:. Thanks

One problem....when I go to power>shutdown, the computer doesn't seem to do a proper shutdown. It just goes straight to a black screen - and then requires a long press of the power button to shut it down completely.

Anyone else experiencing that issue?

I fitted an SSD today (I got the cable off ebay - search 221878575791), works perfectly

What kind of transfer speeds are you getting? (I'm assuming it is a USB2 interface..)

1. Would a 2.5" hard drive fit or does it have to be SSD?

2. What's the best hard drive deal at the moment that will work under the keyboard?

Been away for the weekend just came back II haven't had a chance to to open and look at the device. Reading this thread regarding win 10 install could you not delete the recovery partition and then merge it with main windows partition adding 6gb then install Windows 10 is that not a option?

Had faith you guys would figure it out :smiley:

how does lack of tablet mode effect the experience on Windows 10? And also does undocking the tablet with ssd installed damage the hard drive? Would it be like unmounting a storage device without clicking "safely remove"?

My question is, does the connector pins from the keyboard to the screen have dedicated power lines.

ie. if you were to regulate the current of another battery that was modified into the keyboard, would it actually have a way of feeding the tablet. Adding an ssd and some extra battery life would make this tablet very formidable.

Also, the tablet isn't freezing in win8.1, and the keyboard and trackpad do work without any updates. They just get randomly disconnected if you're not using them for a while.
I managed to get everything done to install win 10 with only the wifi driver, i just kept moving the cursor until it was at the stage where the computer didn't need input anymore.....

unfortunately I already swapped the ssd for a bigger (slower) 5400rpm hard disk, but I think you're right.
The c: is giving me up to 141MB/s read and 80MB/s write
The d: is giving me up to 34MB/s read and 34MB/s write

You can fit a standard 2.5 hard drive, yes, as long as its SATA it'll fit and it works fine (I'm using a 400Gb one now). The 2.5 (non SSD) disks are fatter but I can't see any bulge in the keyboard base.

I received mine last Friday and have been chasing this trhead... seems to be a lot of issues to update to w10.

Its good to know that you can add an ssd disk but this would be for storage only as the OS must stay on the 32gb integrated disk... so why would u go to a ssd disk then? better to get one of those £28 128GB micro sd card... ( get that price with bespoke and then another 18% cashback on top...) so u can use it as tablet without missing all the storage?

Also, I just opened and im not happy with the feeling of it... keyboard looks quite cheap, and the tablet is quite big!!

Assuming we get the £100 cashback... do u think this worth £100 + all the effort to get it updated to w10?

Thanks!

To me it's not worth £100. My touchpad rattles and feels like it could snap off. The windows 10 update is nothing but hassle.

I also think the tablet is too heavy and makes the whole thing top heavy when it's docked.

The excitement about adding an extra drive to it, i don't understand that. You might just as well buy a better product in the first place if you want to add extra storage. The lead costing £15 is a joke. It's also not £100 if you then upgrade it, so why bother with all the hassle when you can pick up something better like the asus transformer for £200

For someone who doesn't have the touchpad issue, is happy with windows 8.1 and feels confident of cashback then it might be worth £100.

However when you can get a Teclast for £160 with these specs :-


Windows 10 + Android 5.1 Dual OS
9.7 Inch IPS 2048*1536 IPS capacitive touch screen
14nm Intel Cherry Trail T4 Z8500 Quad Core 2.24GHz CPU
2x64 LPDDR3-1600 4GB RAM + 64GB eMMC ROM
Support Bluetooth 4.0/WiFi/HDMI/WiDi functions
2.0MP Front + 5.0MP Rear dual cameras
Support TF Card extend up to 64GB max

does even £100 look like the bargain we thought it all was?

Just wanted to say how useful this thread has been, thanks all (still can't decide whether to keep it mind).

I almost ordered one but apparently it has a pretty serious throttling/overheating issue. I therefore paid £110ish for X98 Air 3G with keyboard case. Spec isn't as good but not seeing anything about heat problems.

I thought you had already bought one of these Switch 11's?

The X98 has an inferior processor - and costs a tenner more. You also don't have the luxury of being able to expand the storage via the spare SATA space in the keyboard...

If that X98 had an Atom X5, then it would be an excellent deal. But £110 for a Chinese tablet, with no real warranty & a poor processor....that doesn't seem like good value to me.

I did and it's back in the box. Too many drawbacks with this. It's probably a very decent small laptop once you've got Windows 10 installed and fitted another hard drive but it's too big and heavy to be a useful tablet. I'll stick with owning both a more powerful full size laptop and a Windows tablet for the commute etc.

what about this one?

http://www.hotukdeals.com/deals/teclast-x98-air-3g-64gb-2gb-ram-intel-bay-trail-t-z3736f-quad-core-9-7-inch-ips-2294335

It is difficult. If it was easy then it would of automatically installed and it wouldn't of taken a day for someone to find a workaround that isn't the most straight forward thing to do. I spent 12 hours trying to get windows 10 on it. I could build 12 computers in that time! Add to that the touchpad rattling everytime i press it. In fact it's not even a touchpad, when you do a left click with it to actually make contact with anything the touchpad moves about 1cm below the rest of the case. The best way i can explain the touchpad is it's like a lose battery compartment on the back of a tv remote.

As for being confident about the cashback you can be as confident as you like but it makes no difference to the outcome. Take away opinions and at the moment the acer has cost everyone £200, and that's a fact.

£12 for a cable, you should post that on here, see how much heat you get for it.

As for warranty etc with a chinese tablet that's a fair point. However if you open your acer and put a hard drive in, then you have voided your warranty.

I've actually changed my mind... Going to keep this and use for Kodi and commute. I'm so indecisive about cheap tech. Should probably just start buying expensive stuff and not buying loads of partial solutions.

1: Yes it took a day for someone to finish getting a workaround, but that saves everyone else having to look and thus saves them the time, after that it is convoluted, but not essentially difficult...
(most of the time finding the workaround was probably spent waiting for the windows 10 installer to actually do anything, I must've run it about 6 times myself...)

2: I admit the cashback argument, Microsoft may back out 3 weeks later and we'll be angry but, without a product fault, unable to return the device.

3: I debate modifying the hdd into the keyboard, since there is no warranty void sticker in the way I would argue that they will uphold the warranty since they have allowed access to make such a modification...

Personally at £99 this is a fair price, at £199 I probably wouldn't have bothered...
And as for you comment on how much heat for the £12 cable, the saying "the cost of everything and the value of nothing" comes to mind. It would go cold because £12 looks like the standard pricing, but for those of us who need/want the expansion, that isn't a bad price.

It took YOU 12 hours to get a solution.
If I hadn't wasted time waiting for Windows 8.1 files to install, I would have had the solution in under 2 hours...
& for all those that are following the lead of andy_sym and myself, the process takes about 20 minutes of hands on time, and however much time required to download Windows 8.1 and Windows 10 direct from MS.

There are no 'warranty void' stickers on the keyboard...so the warranty will not be void if we fit a hard drive. Also, if it has to go for repair, I'll just remove the hard drive.

People pay £60 for each incremental step up in iPhone storage capacity...whereas this £12 cable gives me the potential to use some redundant hard drives....and thus give me an extra 640GB of storage.

The deal is what you make of it. You seem to be looking for hurdles - when the reality is that there aren't really any hurdles any more. £99 for a Windows 10 tablet with a v.nice screen, a usable keyboard/touchpad and a proper UK warranty. Pretty good IMO!

With win10 does it undock to tablet mode with no issue as it is on win8.1?

Also any issues with undocking when there's a hdd installed? Will undocking damage hard drive?

wenttoabetterplace my opinion is my opinion based on my experiences. if i say it sucks then for me it sucks. for others it may be a good deal, but don't try and tell me my opinion is wrong as its MY opinion.

You should also stop calling it £99, it is what you paid for it and until you get your cashback it's £200.

I'm sending mine back, camera doesn't even work on mine

Mine arrived with a screen depression which is only noticable when using the browser.
I have circles and square when i touch the screen which i think is a hardware issue
Do you think microsoft replace this straight away or should i invoke the warranty?

Well I don't know if its a software or hardware issue but I've given up on trying

Point taken. Still not decided personally. Mine is still in the box. I'll wait a few days more if my willpower holds before deciding. I don't think I'll bother with Windows 10 if I do decide to keep it.

hi can you please clear how to install keyboard and touch pad driver after we start new install. I am stuck at this point now

See my post a few pages back pakexport which explains you either need a usb OTG adapter for a external keyboard and mouse or to have installed the Intel driver from Acer as that is responsible for touch screen

thank for reply but I want to know how we install it during fresh install at what point.

Where from?

My opinions are based on so many negative experiences with this purchase. Quidco, ms, the actual tablet build quality. It's been nothing but problems and even the simpliest thing where ms says "no hassle returns", you still have to mess around finding a ups place to take the return to. If it was no hassle, they would come and pick it up surely.

Thanks i hope i do too. I'm put off of dealing with MS so wont bother with an xbox one now for Xmas. Also thinking twice now about bothering with a tablet / laptop after this. Think i'll make do with what i have as it's all just too much hassle.

after 5 hours finally able to install win10.
thanks to andy_sym

you can install without usb hub but need otg cable

Easily upgraded to Windows 10 thanks to the instructions posted by andy_sym.
Machine now runs smoothly and if the Quidco cashback is honored this is an absolute bargain at £99.

Guys, is it possible to install w10 from the taskbar advisor?
I notice that at the moment I have 14.5 gb free on the main partition and another 6.50 gb on the recovery one. If I delete it then I would get 21 gb... would it be enough space to install w10 straight away?

can u please elaborate your answer a bit?

I think you'll find the issue is with the version of windows 8.1 you're upgrading from so there is no easy work around.

if you go through the previous comments you will find your answer. ther are few issue with simple update from taskbar option.