Call them

Need some advice, in my account I have the "capped data rate £1 per day" enabled. I just had a look at my latest bill which is coming. Apparently I owe them £12.5 for going over the allowance.

Mobile data 1 MB 980 kB 552 B outside of allowance £12.50

Is this a fault on T-Mobiles end? I really dont understand why I am being charged £12.50 for 1MB when its capped at £1 in my account. Should I call and ask about it or just bite the bullet and pay up?

just chop yours, any phone shop can do it or you can diy it.

Has anyone successfully requested a nano SIM without impacting the T-Mobile contract?

How do I ensure they don't end up giving me am we nano SIM?

There is a free booster called "Capped Data Rate @ £1" if you add this then data will be charged £1 per day after exceeding allowance.

does anyone know what the data charges are on this if you exceed 500mb?
was it capped at £1 per day?

does not sound like a deal to me :smile:

I ended up moving to an EE sim, as i kept running out of data. I got a deal with 2gb Data for 9.99 month, which includes my £8 discount.

Somehow ended up with a £20 credit on the line rental. So looks like it will take a few years before I even start paying anything on it. The most insane deal ever. Shame it only got to 1616 degrees. Expired deals should be allowed to be up voted. This would be at 20K.

This has easily saved £110 per annum since inception. As long as you have a situation like free WiFi at home and at work. It is perfect.

New monthly charge 68p
had £4.70 outside the data(for the first time)

I was wondering the same thing myself...
I may phone back and ask what the situation is with it!

I hope for your sake I am wrong.
Web n walk is a legacy product going back more than 10 years. Although it was marketed as unlimited. It was back then 40mb. Very few phones actually had 3G to download much more than that anyway and the web content on feature phones back then was very low content size.

Thought I'd share my experience in case it's useful for anyone:

Had this T-Mobile SIM, hardly used it. I have an EE contract with an iPhone.

EE contract came to an end so I asked if the number can be transferred over to my T-Mobile SIM. Which was fine.

I've had to order a new nano sim at the cost of £1.50 but I don't mind that. Note that no EE shops will do this for you as they don't hold stock of T-Mobile sims any more. You need to phone up.

I then called customer services to check my data allowance (500mb). I asked what can I add on to increase my data allowance. They suggested upgrading to EE (natch!). I said I was happy to stay on my current contract as it's a good deal, but wanted more mins. Advisor went away to speak to someone, came back and said because I'd been such a loyal customer - lol - they added free unlimited data for 6 months :smile: It has appeared on my online account as Web N Walk.

Thanks. I did call them and they eventually said they would credit the amount back on to make it zero.

It's a nuisance and shouldn't have to be done

Call them. They will claim you went over your allowance. So ask them what your allowance was, and how much data you used. After looking it up, they will retract their claim that you exceeded your allowance and refund the overcharged amount.

Your final bill may or may not include the £8ish "loyalty discount". If it doesn't, that's bad luck - I wasn't able to convince them to apply the discount to the final bill.

That's how it worked for me - I've now cancelled all three of these SIMs, and now have oodles of data with Vodafone. Not that I'd recommend Vodafone to my worst enemies...

Changed one of my sims to EE and received a final bill of £90

Has anyone managed to add any extra data to this bundle?

Also if i stick the original sim in a 4G phone will i get 4G or do i need a new sim card?

Completely a different type of deal. But if you are going over on your minutes texts or data each month and paying more then around £8.00 then I would go for it.

Personally have 3 of these Sims on Tmob and never really gone over the allowance, so I am sticking onto this as long as I possibly can ☺

tempted to go for this?

hotukdeals.com/dea…995

Some dodgy SMS company was charging £1.50 per dodgy SMS. Don't ask. No clue. Was the wife's phone. She never saw what or why she was receiving. Anyway long story short, Tmobile refunded as credit. So I am in £20 credit, which should last a couple of years at the current rate.

Should increase to 64 pence per month from the end of March.
Technically I think if they are increasing the RPI they should also apply that to the discount values too. As otherwise the increase to the tariff is disproportionate to the true RPI. However we would be able to get out of the contract without penalty (if we were in contract)

Hmmm that is a little worrying some big numbers on there when it is itemised
nearly went over last month
still 43p here what can we expect this year now we have had some inflation ?
about 20p ?

You'll all get a big bill on the day you leave - see my comment #1967 above!

I'm still not paying anything at the min. Just hoping we don't all get a big bill one day! :grin:

mine went up a few times but is currently at 43p, i hardly use it and its been out of a phone for a few months now. do these expire if unused?

My bills has just started to be around £5.80 p/m now (_;) last month I tried calling multiple times but nobody was budging, my extra 300mins they added over a year ago is still going strong so I'm still sticking with this.

Has anyone managed to get additional data added?

bit late but merry Christmas T-mobile thread :grin:

I notice I get No Sevice at random times when at home but it doesn't last long

How is the T-mobile reception for you?

I almost get zero signal at home, as well as out - and this is in London.

Goes straight to voicemail more often than not.

Wonder if this is more of a push by EE to switch off more of their 3g bands, versus their EE 4g bands which have been increasing.

I may have effed up.

I got a jobsworth on the line who tried to remove my discounts!

I hung up.

Hopefully it's not effeed it up!!


WHYYYYYY!!!!!????

I can't remember what number i rang - just whatever the customer service number for T-Mobile is. I wasn't playing hardball - all i said was that i was running out of data each month and i wanted to look at options for getting more, and she immediately came up with this offer. I have had a couple of bills since, and can confirm the discount remains. It sounds like the EE/T-Mobile call centre staff are very inconsistent with what they offer, so i'd imagine i was just very lucky.

Can you explain in detail who you rang?

What was discussed?

How you managed to blag it?

How did you confirm the discount remains?

Have you confirmed through a month's statement if it works - or do you need to wait for the next month?

This would be amazing if it works!

I phoned up a few months back to ask for more data, expecting them to try and move me to EE. Instead they gave me an extra 2gb free a month for the next 6 months, after which they will review my usage and then change my allowance accordingly 8). Only problem is, the extra data doesn't show on my account dashboard - just shows as me having 500mb left as i think i need to use the extra data first before it uses my normal allowance.

I have 3x £2.50 discounts, 1 has no end date while the other 2 end 18th Nov.
I called about renewing it but they said they can't do it anymore so told me to upgrade or move to EE.

I'll try again in a few days time (_;)

I had three of these SIMs, but have recently transferred out two of my numbers because I needed more data.

Advice for anybody else who transfers out: T-mobile's billing system can't cope with data that's used on the day you transfer your number. For one SIM they tried to charge me £7 for 1MB of data used "outside my allowance", and the other SIM they billed me £240 for 37MB "outside my allowance". In both cases actually I had loads of data left in my allowance. They corrected the errors when I complained, but make sure you check your bills!

The "loyalty bonus" also doesn't seem to apply to the last month, so expect a few pounds extra on your final bill for that reason too.

I've got two... One on 43p the other 1.29 so I'm happy

3 YEARS on and still going STRONG, 43p a month is a bargain, long may it continue :smile:

I also had to do simialr, after changing to an iPhone
EE messed up my details resulting in me losing the discounts/deal

not to worry its been a great deal

Buy a dual sim phone and combine the minutes with a sim only deal.

Well, it's time for me to jump ship. It's been a great deal, but 500MB of data just isn't enough these days, and T-mobile won't let me buy a data add-on! So i'm going for the e2save Vodafone SIM-only with 15GB data for only £7.50/month (after cashback).

They have never tried to contact me at all. And I am quite happy that way.

My 2 contracts are 42p each happy days!!!

Latest bill 43p :] still going strong.I have never answered any customer service phone calls at all,and they are calling me around twice a month,Using sim in my old Nokia 1100 as a back up phone :]Nearly 3 years now :]

Combine this deal with the 200MB Free data from 3. And a mifi device. Means no need for a £10+ contract. You can get as many 3 sims as you like.

New bill 43p :grin:

OK I will stick with plan my here

Ive just lost my discounts, after requesting a replacemnt sim, the shop in there wisdom (not at my request) upgraded me to a similae EE deal

By calling T-mobile customer service. I asked them if there is any booster for internet as 500mb wasnt enough.
He checked something on his system and came back and said "No" but i could upgrade it to EE for more internet. I told him not interested so before i hung up he said he can upgrade my tariff on t-mobile.

That's pretty good. Did you get this by calling EE or upgrading online?

I''ll be sticking to my guns don't wory, you mention placing discounts on my account as long as they have no end date like my boosters did, I'll be happy

when I phoned up think the guy thought he had me, stating the discounts should of finshed etc, until I pointed out I had screen shots of all the discounts including the ones that had expired

to be fair as well the guy in the shop has been helpful, although I can't understnd why it hasn't been sorted now, as he said leave until C.O.B Monday (from the previous Friday) although as we speak its still the same

2 active acounts with no details at all of what I am on for minutes, texts or data ??

It is what I feared. I think they will eventually get it sorted for you, even if it requires placing large credits on the account in lieu of discounts. Never the less it's a pain. Hope it all goes well.

well at present I'm in between Tmobile & EE (going round in circles)

following this post last week I went straight back to the local EE shop (spoke to the same guy)
said I wasn't happy, wanted to go back to Tmobile with the same discounts (as they had not moved across)

The guy seemed sound to be fair, stating yeah no problem then set about updating the system issuing me with a form to state what he was doing (looking good !!!) said it would take 24 hours
Phones EE on Saturday to explain my situtation, after a while the guy waffled something about the discounts should of finsihed by now and would do me a the deal I got with a £5 discount
I pointed out I had screen shots of all my boosters with the dates on explaining how £7.50, £0.50 & £0.50 had no end date on them unlike others I had
his attitude changed then (let me speak to my supervisor, again) then he said you will have to go back to the shop then to sort this out
goes back to the shop on Monday, explained nothing had changed despite his it takes 24 hours then he said with it being the weekend wait until tomorrow (today)
check my online accounts earlier, still nothing has changed
bit strange really
I have a Tmobile account with no accounts details & no phone number
I also have a EE account with a diferent number (the new number I took) with no details either
yet my old Tmobile number still works

hope your not to confused

19:30 just checked both acounts, still the same as above

can see me going back to EE on Thursday

How have you gone on getting this sorted?

I managed to upgrade it to £16 tariff last month with £8 discount.
So now i get 1000 minutes and 3gb data and unlimted texts.

I've got 2 of these sims still going and theyre used as back ups. My May bill was still 29p each so my June bill will be the 1 that sees the annual rpi increase. Won't be cancelling unless I'm forcibly kicked off (EE well Orange have done this to me before) or the price rises to such a point I think the small benefit outweighs the cost.

I [email protected]@dy hope not, I was quite clear about what I wanted and what will stay etc
arent the discount connected to the phone number
I'll check again tomorrow, might even go back insisting on the tmobile sim

Thanks

I don't think in retail they can see the discounted price. So it may to the store look the same deal. But of course it's not. I hope you get it sorted, but it looks like you maybe in for a lot of,calls to cs.

strange things going on
yesterday we recieved a call the EE, about this deal
telling us we are due an upgrade, The Mrs said I was out and to call back

today due to another deal on here I had to go into the local EE shop to change the sim (size for iphone)
they guy tells me they had not Tmobile Sims (but could get one tomorrow) so do I want an EE sim
agrees on the basis everything is the same, he they now long do the deal, they new deal is 50p more (i can live with that)

so he sets about changing my number from the Tmobile Micro sim to the EE Nano Sim
stating it will take upto 24 hours for things to change over, looks like the phone has changed as calls/texts etc are working fine

However the worrying thing is my Loyalty Boosters appear to have dissappeared from my new online account ??
not sure if its the 24 hours things or what ??
can see me going back to the shop insisting on the Tmobile Sim, good job I still have screen prints off the loyalty boosters

watch this space

Just recently had another EE contract taken out in my name without me knowing oO I found out from the first bill I received in the post which also asked me to confirm my direct debit details which were correct.
I called EE and got it cancelled even though calls were made already made abroad, they didn't even sound bothered about the fraud! I also had to change my bank account to be extra safe. EE was the only direct debit I had linked with this bank account so I suspect my details were leaked by EE!

How do they even do this? Where would they get the SIM card from? Sent to a address different to the billing address or collect in store using my info??

I think the maths is 1.6% on 8.30 so 13p increase. To 8.43. With the £7.99 discount making it 44p to pay.

Email;
Any bills you receive from 1 June will show a 1.6% increase to your monthly plan. Below is a table listing some of our popular price plans so you can get an indication of how the price change affects you.

So I make that 25p increase up to 55p
still great value I think

I've been on this deal since the start but unfortunately 500Mb isn't enough anymore - seem to go over it every month and it almost cancels out the saving. Plus signal isn't great and I want some 4G.

As a result I'm sadly leaving this deal for giffgaff.

Still a superb deal for those still on it :sunglasses: Long may it continue!

well I'm sorry thats the final straw for me

they can shove it

I'm off












yeah in your dreams, must be the best deal in the history of HUKD
still going strong for some

Looks like a 10p increase on this
hotukdeals.com/mis…343

Oh really? That's good to know

Nah I didn't ask them, the sim wasn't for me

Did you ask for them to add it though, as an add-on? They charge £3 for it on EE. You get 300 minutes to call 08 numbers.

Sadly not, that's only included with the T-Mobile plan

But no 08 numbers though?

250 minutes, 500 texts & 500 MB data

what minutes and text
sorry can you confirm im after another line

One of mine went up to £8 something, quick call and they upgraded me to EE on same price plan with 4G & capped data for £4.99 a month for 12 months

I also recieved the spam. My heart sank when I first saw it :smile:

So that explains why I got the junk mail today too.

The deal is still strong

Had a letter from them thought here we go
turned out it was trying to sell me broadband X)

No #fail

Starting a thread was cheaper :smile:

No I haven't bought a mistletoe. :grin: Have you?

Yeah seems to happen a lot in feedback

back on subject had my bill today still 30p

You bought your mistletoe yet TF :wink:

lol thread locked. (_;) :wink:

all still there here :neutral_face:

on a completely unrelated subject this seems to contradict what I was saying the other day
hotukdeals.com/fee…391

Have you tried to call up retentions?
Get through to customer service and get them tontransfer you - if they ask why just said to discuss a deal theyve offered you..
Argue against you not getting the discount
I done this early last year and inwas given unl mins and text and 7gb for just under £16 per month on 12m sim only
See what they offer you?
You can also tell them what youve been offered to see if they match it?

No luck to extend the credit, I am now on monthly rolling. They said the credit ran out as the contract ends. The equivalent EE tariff is more, for just being 4G.

30p last time I checked the direct debit.

Everyone's discount still there then? :smile:

just got my monthly bill, still going strong!

Gave my notice because they will not extend the discounts :disappointed: but I might phone them in a few weeks and see if they will put it on again. Although they did say they wouldn't extend it because they don't want people on T-Mobile anymore, so they might take everyone else's discount off too, eventually.

And if anyone sees any good SIM only deals please let me know, thanks. :smile:

Yeah, bank account has been checked too!

Same here get charge 30p a month
no change this month on my account

Capped data at £1 is just so that, once your data runs out each day thereafter you are limited to use only £1 worth of data

Video calling is simply for thing like facetime

And i have no idea what the soc is- so cant be much help here....

I think I have those three on my account too, but I don't know what they mean either. :disappointed:

That's weird. Have you been charged 30p on your bank statements or have you just looked on the T-Mobile bills? :grin:

nothings changed on my app for my end dates etc (still states None)

on a diferent topic

anyone know what "capped data rate @£1" means
(I also have end date of None of this booster)

also Standard data rate soc ???
(also has a an end date of None)

and finally viedo calling
with an end date of None

what does each of these other boosters mean ??

also it sates contract end date of "23.Oct.2015"
next bill £0:00

HUKD you have a lot to answer for

Thanks

On the website, my account has a single £4 discount, with recurring cost of free. However, it has said this for months, and i still only pay £0.30 a month.

Just cut it with scissors. Or buy a cutting tool on eBay for one pound something.

If they have removed the discounts from your online account, that means you will be charged on your next bill full price. That's why I want people to check whether the discounts are still there or not.

I'll cancel the day after they charge me for using the sim, not one minute before it.

I need a new phone but too scared to ask for a nano sim incase they cancel my contract anyway I can change my micro to nano

My discounts are not showing in my T-Mobile account today, so think I'm going to have to cancel.‌ :disappointed:

Has everyone else checked their discount is still there?

Okay, thanks Wongy. :smile: Will need to keep an eye on my bill.

Okay, thanks.

Same here x2 £4 discounts with no end date on the app
Last year because of the comments on here insisting the discounts would end I spent an hour and a half on the phone to them trying to cancel

like Altarf said best plan really is do nothing
I also lost my sim and they replaced it for free :smile:

Yeah it's a matter of wait and see what happens.
Last year when I had to get my discount renewed because it was ending the guy was adamant that I wouldn't get it renewed but in the end I just need to get through to the right person.
They come out with all sorts of crap at times and with a lot of conflicting answers.

#1887

Nope, not for me.

On the App it shows two lots of £4 discount with no end date, and online it shows a single £4 discount and says "Recurring cost - Free"



I have never know the muppets at EE on the phone lines to know anything at all useful. What they told you just sounds like a fob-off.

My view is the same as it was at the end of the first 12 months - Keep quiet and see what happens. If it rolls on, great, if not, then it was a good ride whilst it lasted and at worst I will be £8 or £16 down in the time it takes me to move elsewhere.

The experience of people last time seemed to prove this, and some of those who did stick their head above the parapet and start asking EE questions, got their accounts flagged up for action.

Do you get the same end date when logging into the website (see comment #1887)?

And is your discount ending in January too, like for everyone else? Thanks.

The EE app shows your discount expiry day if you have one.

just paying 30p
no date on them
the £4 discount box is not even checked

Are you paying £4.23 a month then, if you only have one £4 discount?

Also, what does it say on the green squares, is there a date on them, next to the 'recurring cost' part?

Mine just has one £4 discount with no end date
it says contract ends 18/11/2014 :neutral_face: at the top of the page

How did you know your discount was going to end on 18 November? And is your contract going to end in January too? If T-Mobile is really going to end everyone's discount then, they should let us know, so we have time to find new deals. :disappointed:

Thanks ace101. And what about everyone else? As it seems they apply the discount differently to everyone? :face_with_monocle:

So then, my discounts end 18th Nov so I called a few times trying to get it renewed and was successful after 4 attempts!
My new end date is blank yaaaay! BUT the guy said everybody's discount will end in January because tmobile will no longer want the free contracts running and want people to be on a EE tarrif.

Btw. Retentions kept refusing to extend my discounts but the last person I spoke to told me customer service could only help me with that so they put me through and the customer service guy did re-apply my discounts.

Get back onto CS - best you can hope for is to get this one month refunded - T-mobile have never capped thier contracts so you will always pay for extra data - can only assume the CD rep got confused with an EE plan...

In the app for me it displays 2 X £4 discounts with no expiry dates

Can anyone help as to what I should do in such situation- I have started using more data (but am still on the 500mb allowance a month) and therefore I contacted ee via live chat and asked the advisor whether I would be charged if I go over my limit, she confirmed that once I reached my limit I would not be able to use any data, hence this will prevent me from paying additional charges for going over the data (I have got the chat saved were she confirmed this information). However as I have gone over the limit, they have now started charging me for the data that I am using as I have gone over the 500mb. What do you think I should do?

Is this the same for everyone else?

If you login here:

tmobile.ee.co.uk/ser…es/

and then click on the silver bar which says: 'Your current services'

You get 'Recurring cost - free' for loyalty discounts for £7.50 and for 50p with no end date???

Thats a good ideal
I did the same however upgraded last year to ee
Where they offered me 7gb unl mins and text for £15.50
Plus got £120 tcb from that...
Only upgraded as i was going over my data allowance each month...

again Thanks, I do have 3 boosters totaling £8.50 (see post #1880) with no end date, and i've got pictures saved with details on them just in case

The CONTRACT will rollover, but that doesnt mean the DISCOUT will - keep a close eye out that you arent charged full price in month 13 - many people did not get "neverending" discount - it depended on who actually setup your account at the time oO

Sounds good to me
Thanks

Contract should just roll over
And will inly stop if you call them
Phone contracts cant be stopped by a company unless requested by the user asking for a change (ie: stop,upgrade ect..) to be made

info for others, Just checked my account online

I had £11 in total of Loyalty Boosters
£2.50 worth ran out in Oct2015
I still have
£0.50 with a start date of 22 Nov13
£0.50 with a start date of 23 Oct 14
£7.50 with a start date of 22 Nov13

all have the end date as None, happy days for me
(I'm still not getting charged a penny)

Ohh and don't forget the original £50 via Quidco

Another great deal off HUKD Thanks to the original OP and HUKD

can anyone confirm what happens as on my online account it states contract end date 23/10/2015

obvioulsly the account is still up and running (with the free boosters) and I have no intention of calling them

Almost 2 years on now and still only getting charged 30p a month. HAPPY DAYS, Let it continue :-)

I cancelled the 2 sims this time last year as they wouldn't offer me anything worthwhile. But after reading some of the stories here I phoned back within my 30 day cancellation period and explained that some people were still getting an £8 monthly discount. The guy spoke to a supervisor and said he could put on for me and there would be no end date. I asked for confirmation of this and he sent me a text stating both of my number and which I've kept: "you'll be getting your £8 discount for numbers xxx and xxx for lifetime with the same plan". Obviously it wont be for life (I was with orange broadband for 'life' on a great deal before they kicked everyone off when they became ee) but I'm happy enough in the meantime and when they decide to boot me off, possibly when they totally scrap Tmobile, I'll kick up a fuss and see what they offer.

My end date was 27th Nov last year. Still only paying 30p a month.

My end date is 18th Nov :disappointed:

Last year the woman from EE was adamant that I wasn't getting the full discount again and a £5 p/m tarrif was the best they could do so I went for it.
It was a couple weeks later I read that people here were still getting it so I called back to cancel my £5 p/m and luckily got the full discount again from the helpful chap.

I'm hoping it'll happen again!

The flaw is you touched the plan. If you had left it alone without any upgrade you would have continued wighthe discount. The best you can do is try for another £8 discount or threaten to leave.

I can't remember when the discount was removed but I did upgrade her to the £11 plan with 500 minutes and 1GB of data, taking away the discount meant she was paying £3 per month for a while. Once the discount ended she's been paying £11ish ever since (plus the extra few pence each month thanks to RPI inflation).

So midway T-Mobile took the discount off in the last year when you renewed? :neutral_face:‌ :disappointed:

And what is the normal price she is paying?

How do I find out my end date for discounts?

She uses around 400 minutes per month on average, a plan with a bundle would be more suitable.

3's 321 probably best simplest easiest option

My mum's discount ended on hers a while back and is paying the standard price at the moment, but I'm going to move her onto a cheap and cheerful Post Office PAYG SIM as unfortunately she has incurred a number of extra charges in the last few months. A PAYG SIM for her would be best suited so that she can avoid such charges.

What Livreg said really just keeping my fingers crossed
So wish I had sent off for a 100mb EE sim

I've got an £8 discount on both of my sims with no end date on the discount so I'm continuing at 29p/month each due to the RPI increase. 1 month i was charged 66p but didn't question it as I didn't want my accounts flagged. They are basically back up sims which I use to ring 084/7 numbers so will carry on until I'm forcibly kicked off. There will also be a point where I wont pay the increases because of RPI and as they're back ups will just cancel them.

What is everyone doing now then?‌ :smile:

EE Refused to renew mine today - wanting me to switch to £10 1GB 12 month EE 4G contract. Reviewing my options.

(I was not one of the luck ones who had no expiry date on their discount, managed to bluff it last year but no this year!)

Yes, phone stolen about 6 months in, so a new sim needed to be sent out.

No problem, although there should be a cost, they obviously felt sympathetic and waived it.

did any of you get your sim card changed whilst on the t mobile freebie

The debate ran at the end of the initial 12 month period and the smart advice then was to do and say nothing. If the price went up the you had one month at the higher rate which you could argue successfully against if the booster showed no end date. For all those with no end date now, the key is to again do nothing. I have never contacted Tmobile / EE regarding renewing. Only once having to ring for being erroneously charged, which they gave me £12 credit back for. In fact my account on two Sims has not cost me a bean yet. And I am still £4.50 in credit. I never use more than my allowance and don't draw attention to my account :smile:

I

Never renewed last year. Still on the same price I started on.

Feel sorry for those who cancelled their contracts thinking the prices were gonna revert to the normal rate after the end of the year. Also feel sorry for those who cancelled/changed their contracts after being fed the wrong advice by the EE staff.

could be intresting as I have boosters with no end date for over the cost of the plan

anyone looked at renewing their contract yet, mine is up on the 24th Oct

what happens if I don't renew, as I have several boosters with no end date at all

AFAIK its not possible to cap these TMobile contracts and that has always been the case - I have a couple of these SIMS still on the go and maybe once every 6 months or so manage to gove over my allowance and have to pay extra. This is standard for this deal - if anyone did manage to cap well done them - I was told it wasnt possible.

No, didn't know you had to with the data, it was always "we'll never charge if you go over your data allowance" with t-mobile if i remember correctly, unless it's since they've changed to EE. But this is the first time i've been charged and i know i've reached my limit previously and not been charged. I'll have to give them a call....

Did you jot cap your contract when you got it?
I had it
However i upgraded to ee on a deal of unlimited text, mins and hotspots with 7gb data for £16.70 a month...
Wish i hhadnt :disappointed:

However i had my t-mobile capped at this deal when i had it...

Me too - my bill has jumped from 68p to over £27 this month. I know £12 of that is a roaming bundle I purchased but the other £15 is apparently data usage...

I seem to have been charged for using data over my allowance on last months bill, is that normal? I'm sure they never used to charge did they?

Hope so, Ive got £8:50 in total of discount code with no end date

So anybody think we can get this again for the 3rd year running??

I also have 2 still active - a 500gb one which costs 25p plus vat, and an upgraded 1gb one which was subject to the £5 minimum last year so costs 4.49 plus vat - so both contracts less than six quid and perfect for what I want them for

Still using mine as well (No one ever understands when I tell them my phone contract is free :D)

lol i still have two of these i did complain about why they charging 25p when it was advertised as free and they gave me like £12 refund

I can also confirm

I renewed mine last year, however at the time I could only get it renewed for £5 a month

however the lovley salesman at EE gave me several discount codes in total for £11 per month
wonder If I can claim my £3 a month back

Discount Codes £0:50 start date Oct2014 end date NONE
Discount Code £0:50 start date Octt2014 end date NONE
Discount Code £2:50 start date Oct2014 end date Oct 2015
Discount Code £7:50 start date Nov2013 end date NONE (music to my ears)

so I have £8:50 liftetime loyalty discount (THANK YOU HUKD & OP) for yet another bargain of a deal

Ohh and don't forget the £50 we got via Quidco (that was this deal wasn't it)

still using mine :smile:

yes this has been one of the best deals on here of late

i've supplemented this deal with a 4g mifi device and the various T mobile 100GB £10 for 2 month sims to ensure I don't go over the data allowance.

Damn. Sooooo wish I didn't cancel now thinking that it was going to end :disappointed:
Well done guys and OP :smile:

Still being only charged 25p a month for this plan ! What a DEAL :-)

It's an offcom ruling. All mobile providers by law are now required to provide free numbers for free. Here's their announcement back in 2013

did anyone else get the text message about changes to numbers starting 08?

ee.co.uk/hel…118

i'm not sure how this applies to our tariff when they are already included
it doesn't say if it's just for calls out of the allowance :neutral_face:

feels good that the deal is continuing for most of us

You cant get your stomach around an extra 1p a month
Looks like your going to starve...

Price hiking again, greedy **** - I'm presuming the 0.9% price increase I was just texted about means the price before the £8.00 discount goes up; £8.23x1.009=£8.304 > > > 30p / month I can stomach, but if they even think about rounding it up to 31p they can stick it!

I cancelled mine last week and took out an ee plan...
Looking back i should have kept it... However can complain as i haggled a rep to put a discount of £3 making my contract under £15 for unlim mins and text and 5gb data plus they gave me a months internet dongle free which i could sell for £30. Mint!

not a recording but I got the guy to text me and he said exactly that - no end until I cancel so I won't be accepting any pay rise above inflation! -_^

Mine still active with no end date in sight. All good on my end. :-)

After seeing the latest comment I just checked my EE app and fortunately my two SIMs are still showing ad having no end date for the boosters. There are previous comments on here where customers have spoken to agents and had it confirmed that the discount will not be removed. Anyone got a recording of the call :wink:

Last month's bills showed at full price, so I called them, and got the spiel about commitment period ending.

My loyalty discount is still on (just checked).

How did you find out it had been stripped from your 2 SIMs?

So things are changing. I've just now had two of my sims stripped of loyalty discount "Due to the commitment period ending"
When asking what that means, they stated "the commitment period is the time of the initial contract" which contradicts the idea of a loyaly discount in my opinion.

I have a couple more sims that still have loyalty but it looks like it may be the end of the road come the end of this year's contract.

Cheers for the info. My discount has carried on still, well after the initial 12 months, also there is no end date when I check "My Account" online, so presume this will continue on forever, unless the give me 30 days to terminate.

I only use the Data part of this contract anyway, I have the SIM in my integrated 3G slot in my Lenovo laptop, the minutes and texts don't get touched.

This SIM is mainly used when I work away and only used when I need to use the internet in an emergency, so if it got taken away from me, it would not be the end of the world.

So Happy days so far.....

My sim gave me exactly 12months and the discount didnt continue only cancelled last month even though discount ended few months ago and was told they can carry over the £8 discount if i renew with ee.

They would most probably say they cannot renew it becuase their priority is now to switch everyone to 4g, google it to see for yourself. So I wouldn't bring it to their attention just carry on as long as you can and once discount exp then consider going to ee.

Yippee, Charged 23p this month for this contract again, Thanks T-Mobile :-)

My contract end date still reads : 26/11/2014

What should I do ? Phone them to renew or just leave it and see what happens ?

so just a little heads up,
I spoke to ee today regarding my early upgrade from this offer.
as my early upgrade is available end of this month, I thought id find out whats on offer along with opreorder for s6, s6 edge and m9.
I asked if I can take my discount forward over to ee and was told ill be able to.
the £8 discount will be applied and since im on a simo and want my early upgrade. theres no fee included
try your luck

ps.. I got the rep to add a note into my account so theres no confusion when taking my early upgrade!!

Thank you :smile:

Correct. (providing those people had no expiration dates on their discounts, which it appears most of us didn't)

So if I'm reading this correctly, those that did nothing and waited it out to see if the loyalty discounts rolled over are winners here. As these will not be affected right?

While those that renewed the contract will loose out unless they can get a good offer for upgrading to EE?

All tmobile contracts (and orange) with loyalty discount (including ours) are losing their loyalty discount if they have an expiry date on them. I have 2 family members who's contracts are coming to an end this month, one of which has a loyalty discount expiry date and the other doesn't (which is strange they were both set up the same time). I was told the one with the expiry date and continue as is, the other one will lose all loyalty discount, even if renewing for a fixed year contract, it must be upgraded to an EE contract to get any discount (nowhere near the same deal, despite having these contracts (and periodically renewing them with discount for years).

So all the people that renewed their free tmobile sims before christmas will lose them this year, as they wont be able to renew them with the loyalty discount, so will either have to pay full price or 'upgrade to ee'.

At the moment, nothing at all. Things will just continue as normal.

It'll only be an issue if at some point in the future they decide to force existing Orange/T-Mobile customers to move to EE. This will probably only happen when there are so few customers left on Orange/T-Mobile that it becomes pointless to continue the seperate brands.

What exactly does this mean for our 23p contracts?

I never said the discount was forever. EE/T-mobile can give notice of termination at any time. They would however need to give 30 days notice of this. Despite EE ending new Orange / Tmobile new connections this is not a danger to this deal, the biggest threat is BT. In fact EE are probably that we are on this deal as it swells the subscriber base, making the numbers add up in the negotiations regarding the sale. Once BT are in place they will see how many subscribers are on crazy George deals and will take action. The question is how long it takes for them to act.

Not at all, this thread is about the original deal. If the discount ended, then you are no longer on the original deal. if you agreed a new deal you are then also on a new deal.

You are wrong in both cases. Firstly, not all contracts had discounts with no expiry date, I know this as one of mine did and another one of mine didn't. Secondly, this thread involves people who originally took out the deal and upgraded/still on the contract.

It is actually.

You cannot 100% guarantee that your discount is forever, despite what you think.

I agreed a new contract with them but haven't been charged yet :smile:

In fact it should refer to all in this thread, because those who nervously jumped before the end of their contract (before seeing if the discount continued beyond the minimum tenure) into a new deal are no longer on the deal this thread is about :smile:

Fair enough for you. Doesn't apply to most others in this thread.

It did last November. Discount is still on and no end date to the discount either. So as I said it is irrelevant.

It will be when your contract comes towards it's end date.

It's not relevant to existing t-mobile customers

Hi, charged 22p for last month,Anyone know if it is possible to buy unlimited internet add on ???

The gift that keeps on giving. Does anyone know when the next RPI increase is likely to be?

I agreed to pay £6 a month & haven't been charged since, so happy days for me as well :smile:

Not entirely sure what you mean, but the sim is still working even though I asked for it to be cancelled in November.

Yeah I don't understand what it means, it's not clear. Anyway I think all T-Mobile Pay Monthly customers (on all plans) got this text, so it's nothing to worry about. :smile:

Anyone get a text about changes to the T's & C's?

This is the new T&C's

7.2.3.3. We have given You Written Notice of an increase in a Price Plan Charge under point 7.1.4 and (i) the increase in Your Price Plan Charge (as a percentage) is higher than the annual percentage increase in the Retail Price Index (RPI) published by the Office for National Statistics (calculated using the most recently published RPI figure before we give you Written Notice under 7.1.4); and (ii) You give Us notice to immediately cancel this Agreement before the change takes effect.

I took out 2 of these free contracts and can also confirm that 08 numbers are part of the allowance and am not beong charged on either number for 08 numbers.

Rang them up asking them to put BIS on my account, they did and said it would be free. I started using my BlackBerry on 3G, checked online and all of a sudden I had £21 worth of data charges on the blackberry.net apn FOR 10MB.. Anything going through the browser would come out of my allowance, but facebook, twitter, emails and BBM were being charged. Rang them up and at first they said there'll be a 7 day investigation and to keep using my phone as normal as I would be refunded, second call said they couldn't guarantee I would be refunded, third call got the charges refunded (finally) I've just got to wait until the 21st to see if they actually charge me or not.

I agree, the T-Mobile website is all over the place. I do hope they continue to offer 08 numbers late May/early June on their SIMO plans as that's when my phone contract ends. Saved a lot of money so far by not having to use the landline to make these sometimes expensive (0844/0871) calls!

Once again, I apologise for sounding like a miserable git.

I know that, and I've read your post before. Your screen shots mean you're not getting charged for 08 numbers. However, just because you are not currently getting charged for 08 numbers, and I am also not currently getting charged for 08 numbers, it doesn't mean T-Mobile won't charge for them at some time in the future.

What I was looking for was proof from T-Mobile that this price plan includes calls to 08 numbers, and I've found it now. The T-Mobile website is quite contradictory.

I have said this many times, and I'll say it again...

All 08 numbers are inclusive as part of this SIM Only tariff.

I have never been charged for an 08 call using this SIMO tariff, or my regular phone contract tariff.

Sorry if I sound quite abrupt, it's just that I'm quite tired of repeating myself to people who are too scared to dial an 08 number from their SIM to find out themselves...

Here's a link to one of my posts proving 08 numbers are included (albeit on a phone tariff rather on SIMO):

hotukdeals.com/fre…515

Does anyone have a screen shot showing the 08 numbers are inclusive? The website seems to have changed and it's no longer saying this.. :disappointed:

i free calls (250 mins) have disappeared
still have 500 free txt and 500 mb data


used AL to 150 and no more inclusive calls!?

help?

logged in online and the same? no mention of 250 mins of calls!

Martyj999 you sound like an mc bassman fan.

and they don't seem to allow any web bolt ons for this package. Supposedly when you text WEB to 879 they'll add 500mb for £5/month but no matter what i do my sim wont send anything to 879, tried on both android and wp8. They got £7 off me last month...how dare they charge me for using my free sim. Bass turds.

knob heads are charging for data when you go over

Nope my bills are £0.01.

Did you have a Direct debit setup?

£1.50 appears on my bill!

have t mobile added this to everyone every month?

If you own an Android phone there are some really powerful and easy-to-use data settings that let you limit your usage and you can also enable data notifications to let you know how much you've used and how much you have left.

I imagine there are similar things on iOS and BB.

T-Mobile always used to have tools on My T-Mobile to limit usage and prevent charges too - it was under Parental Controls.

Just to update this - I've been over my allowance for the last 3 days and have been charged £2.50+VAT, so £1 a day for going over - no warning text - no slow down - just a nasty bill wanting actual money from me at the end of the month :thinking:

My account online shows under 'unbilled use' that I've 98mb left (ie. used 402mb) my phone says I've used 425mb since my last bill, so they're not too far off. Going to deliberately go over this week to see what way I'm charged, I'll report back.

Hi, so a bit confused about the data - it says "unlimited on the my ee app but it's not right? So what's a sure way to check what your data usage is accurately so you don't go over?

I only submitted the claim on the 19th December, so probably still worth submitting if yours tracked at 0.00.

Just noticed that topcashback have added £30!!! - I'd raised a missing cashback claim after the figure tracked had changed to £0.00, £30 was the only amount it let me submit. :sunglasses:

£30 each, happy chappy

How much you get for each

My turn today for both of my sims.

first bill came thru....... £0.00 to pay :grin:

however the balance check says month runs 29th-28th each month

but seems to really run 27-28 (small detail, but still an error from t-mob?) anyone else notice this????

okay thanks

They are included, many people have already confirmed this.

Has anyone tried ringing a 0870 number plz, did it charge you?

Would you still be able to go back to using the t-mobile network then?

I rang them up to cancel at the end of October, giving my 30 days notice, got my final bill for £15.34 (2 sims being cancelled) which is the ETC, now another bill for 23p, carrying on the contract?

Has anyone tried to transfer to a nano sim
Wanted to get a iPhone 6
Will they stop the free £0.00 monthy payment

Has anyone tried to transfer to a nano sim
Wanted to get a iPhone 6
Will they stop the free £0.00 monthy payment

Make sure you check your balance WEEKLY! so you know what you have left allowance wise. A minute or two over or a few texts or a few MB over makes it more expensive than most tariffs that would have given you way more in terms of allowance, flexibility and service.

Called them and they said the bill is on txt messages i did have a technical fault, people were recieving upto 3x the same message. They dont have a system to check if there is a technical fault though, i feel a battle is coming.

Feel like I am doing the same....62p my bill this month shocking :grin:

It's not worth you keeping this sim! Then again, you are helping subsidise the rest of us ;-)

My bill is showing as £86.11 wth

My bill is showing as 23p too so discount has continued :smile: woo hoo (for now)

I noticed that the other day, been contemplating jumping ship and getting a decent sim deal with a usable amount of data, but now thinking of getting a decent data only sim in a mifi or something to keep in the car - could finally get back to using spotify which got the boot last year because of this sim

[quote Altarf
Now that my bill is showing at 23p for next month and that it seems the discount is rolling on, did anyone ever manage to add this data booster by texting WEBM2L to 879 or establish how to buy a larger data allowance?

The "buy 1.5GB extra in the MyEE app doesn't work (no surprise there) but the app says to text WEBM2L to 879, but I just get a message failed to send error.][/quote]

I experienced the same. Called T-Mobile and was told no data bundles are available for my contract despite the offer being available under the Add Boosters section on the EE app.

Now that my bill is showing at 23p for next month and that it seems the discount is rolling on, did anyone ever manage to add this data booster by texting WEBM2L to 879 or establish how to buy a larger data allowance?

The "buy 1.5GB extra in the MyEE app doesn't work (no surprise there) but the app says to text WEBM2L to 879, but I just get a message failed to send error.

Just got my latest bill (post the 12 months)
I never renegotiated my contract as my discount boosters showed no end date, and to my relief the next bill - going into Dec/Jan is still at the 22 pence, price.
Plus as I successfully argued with Tmob, when they initially charged me a penny per month for a so-called free contract (this happened as they applied two £4 discounts and with the rounding down n eacher discount as the VAT was added to each discount meant a charge each month of a penny) and they credited me with £12 as recompense, I am still in Credit, and will be for the foreseeable future on both my SIMS, so long as I do not hit any overage. :smile:

although I have two contracts I use this more often, just to the fact everyone I know has that specific number and use it for business too.

And you've totally negated the whole point of the sim. How did you manage to get to £82?!
Also second bit of advice. Grab a three 3 2 1 sim for when you do get close to going over.

I know, last month I had my bill over £82
shame they don't allow me to cap it...

I suggest we all come here every two weeks for the next twelve months to upload our usage just to make sure we all stay within our allowance limit. As going over on this tariff can be extortionate.

In the EE app I have two £4 discount boosters. No end date, only a start date.
Looks like it will continue to be free! Awesome.

you could download the my EE app on to your phone and sign in, if you check under boosters it should show 2 £4 discounts and the drop down beside them shows the start and end date,the end date should show "none"

Some people previously also said the discount does not have an expiry date.. So I guess everyone is just waiting to see the next bill.

Sorry guys not kept up with this thread since last year. Finally got round to phoning up to cancel and the advisor told me that the discount on my line doesn't have an expiry date so I shouldn't have to pay full price even after the contact ends. Not had my next bill yet, but is there any way to check if this is true other than waiting for the bill to come in next month? Anyone else experienced this?

You need to check your balance on a weekly basis - and possibly use a different sim when you get close - i'd suggest a three 3 2 1 sim. It's not worth getting stung when you do on this tariff, when you go beyond your allowance.

Yep, I had it enabled after the phone on my other account decided to download app updates over mobile data a few months into the contract. I also set the phone to never go over 450MB a month with data so I knew I was always covered.



How much did you get charged? To me it seems that requesting your PAC/asking to leave removes certain settings/reductions from your account - which is why I was getting charged so much for data - there's absolutely no way 6MB (pretty much a song on Spotify) should be costing over £40! I'm sure it's like £5 for an extra 500MB for the month or something?

I assume lots of people that have migrated out must have been stung like us, possibly being charged much more than me if that's the fee for 6MB!

I think there is a free add-on which will limit your data charges to £1 per day. I think this will help anyone who is prone to over use data.

See my post #1755. I have been with T-Mobile for a number of years and never gone over the allowance. Then for no apparent reason.. in my final month after receiving PAC codes both my lines are charged for going over the allowance.

Now that you've mentioned it has happened to you..I'm wondering if it's worth chasing up again

Certainly looks like haggling/holding out was the best option. I've had so much grief porting two numbers out due to monumental t-mobile **** ups. First I was charged an early termination fee on two accounts that shouldn't have been charged and took 3 weeks to get a promised refund actually refunded... and then I get this final bill through the door today:



£41.26 charge for supposedly going 6MB over my data, despite my allowance being 500MB and me using just over half. The advisor tried to tell me I used 4GB in one day at the end of October, which is pretty ridiculous and pretty much impossible on 3G by occasionally browing Instagram/Facebook (and it also funnily enough wasn't on the bill I received l so I said good luck trying to get that money off me!).

Around £70 they've tried to extract from me in this final month!

I don't often lose my cool with customer support, but today was an exception as they are really pushing me to the end of my tether... so now the bill has been wiped! (or so they claim :/)


Now I'm stuck with TalkTalk who I struggle to get even dialup speeds with when I'm indoors and some SMS take 24 hours to send, slower than a 1st class letter. Very poor service :thinking:

Just an update following my previous posts... Got my bill yesterday and something rather weird has happened. I have one number that has it's existing £8 discount still applied, and one number that has had it's £8 discount removed but my £3 upgrade discount applied instead... Total bill therefore £5.22 for both numbers even though I upgraded them both to the £5.22 tariff!! oO

Now I'm in a predicament... Do I ring up and ask for the other £8 discount to be re-applied at the risk of them noticing their error and removing the existing £8 discount, or do I just leave it as it is and enjoy paying £5.22 for 2 sim only's for the next 12 months? What's the worst that could happen? X)

just updating as I got my latest bill and it's £0.00!

If you can get through to the below department, then follow the advice below. Basically just ask when is the end date for my discount, and if they say no end date, then keep it as it is. Otherwise sign-up again and ask for the £8 discount to be applied like everyone else has been getting. HTH. :smile:

That... is.... awesome...! :sunglasses:

35 quid off :smile:

Why? what is your discount?

I still think I have the biggest discount with EE till date... Life long too :smile:

I was just told it has no end date

Ok so everyone, is it best I just wait and see what the outcome is at the end of the month?
I guess anyone who has not cancelled will still continue to receive the deal as long as you keep paying the RPI increases? Or do I need to call up and request to be kept on the same deal and continue to pay the fee? Not sure what to do here.

Thanks

I cancelled my 2 contracts just over 4 weeks ago. Was only offered an £8/month tariff and declined as they are back up sims. Having read the comments here thought I'd ring again on the 30th day to see what they could do. Got offered exactly the same deal 22p/month for both on a rolling basis and obviously kept them as they are useful for the 08 number calling facility of nothing else. The advisor sent a text to my phone stating £8/month discount for life as long as i pay the annual RPI increases. Thanks to the advice from people here to ring back and go through to retentions etc. Wait for the first bill now...

Please don't, this has happened to most people,

I rang up T-Mobile yesterday, Hoping to cancel as I didn't know if I was going to be charged after the end of the 12 Months. The guy in retentions said that when I took on this contract, There is a PERMANANT £8.00 discount, as long as I keep the contract. I just have to pay the increase in the plan, on a monthly basis, which is currently 22p :-). Of course then I decided not to cancel and keep on the same plan. Hopefully if all goes well and in 4 weeks time, I'll only get charged 22p for a month. I'll keep you all posted.......

Can everyone promise to come back next year please?

Then we can all discuss whether the discounts are permanent or not etc...‌ :smile:

Yeah i havent called or anytging yet. Think i will wait till the bill comes.

This is my contract right now I haven't called yet or got in touch.. Will I continue to receive the discounts the same?

have a look at the app called open signal, it will check your speed and where your nearest cell tower is located

Indeed although the signal seems to be better at work today

Yeah, pretty much what I'm seeing with signal, but for 22p hard to moan about it.

I've found that around here the signal/network isn't the best.

I get a weak signal in my house (new build) but not no signal at all, besides I have a landline and broadband at home so less of an issue. As long as texts work then it is fine.

I get full 3G signal at work but for some reason, no actual data is recieved by my phone (and hasn't for the last few days).

I can't really complain too much for 22p a month.

It would be nice if 4G was offered. As EE have Orange and T-Mobile running as seperate entities I'm hoping they'll decide to get rid of T-Mobile and move us all over to EE at some point - in which case 4G will be available and hopefully our discounts will migrate over at the same time (the whole "you won't notice any changes in what you're paying after migration" chestnut).

Just got my latest bill. For some reason I've been charged for data usage outside my allowance which has never happened before.

This was for both numbers that had PAC codes allocated to them before they changed their mind and offered me to stay at the reduced price.

Confusing or what...hate ringing them up.

You'll know in about 4 weeks for sure, no need to phone and commit to a new 12 month contract until you know you're thing to be charged. I'm holding out til then, at worst it'll cost me £8.

You're welcome.

I ran a speedtest and got 2832k down and 1248k up, didn't think that was too bad, it's higher than I expected anyway.

my new contract didn't show up online in the end so I rang back again to double check,
it hadn't gone through properly due to the existing pac code on the account but there were notes confirming and they sorted it.
it's now showing online with no expiry on the boosters, so hopefully won't have to go through all this again next year now...

p.s. watch out with the new my ee app, it uses up loads of data to check your allowance!

Hello n15hu,

Will you please share the email address (either PM or here) with me

thanks

It's a pleasure Transformer. Thanks for the kind words. I sent a written recognition email to Dave Hyde's management & directors of T-mobile to thank him too. :smile:

Thanks so much for this info n15hu. :smile:

As a result, I managed to get all my SIM cards with the discounts again when I phoned up - although a slightly different department. The person added the £8 discount to each of the SIM cards, so I'm paying 22p each. And this all happened whilst in my 30 days cancellation period.

PS: Don't forget the prices are going up in March again for everyone, due to RPI. It will only be a small increase though.

Managed to get the 22p deal, and a refund on my termination charges.

Apparently its because I got a pac code, and the system....zzzzzz

Thanks all for the updates on this.

Try ringing again, I got nowhere the first two times and then on the third time I was offered it straight away.

Yet another example of T-mobile's rubbish billing system! Looking at past comments on here though, looks like it's fairly easy to get the early termination fees refunded. Good luck all the same!

Not really got anything to compare it to to be honest. The main thing for me is that it's faster than my Broadband... which is painfully slow!

I got a pac code as the best offer was £9.99.

Then I rang again and got it down to the £5.22 deal.

Was told a new contract would begin before the old one had lapsed - I had asked if I'd be charged an early termination fee?

"No".

Latest bill arrives yesterday - included is a £20.70 'Early termination penalty'!!

Hate T-mobile. Will complain and try again for the 22p contract as I'm still within my cooling off period.

Strange one here, I renewed last month at the reduced rate of £5.22

previously I was paying about £0.22

just got my first bill, and its for ?????































the mega sum of


£0.00

Get in

Don't you guys find the data is painfully slow?

Excellent spot that!! :face_with_monocle: Same on mine. Will wait until my next bill is issued (Monday), and then I might just sign up for the extra data. :grin:

Ok, now my ee mobile app shows under boosters, 2 £4 discounts that state end date none but what's even better is that under the buy boosters tab it shows a data booster for £5 that gives 1.5GB of extra data every month, I'll wait until my next bill arrives before trying to add it, but if it works, this would be perfect for me, £5.22/month for 250 minutes 500 texts and 2Gb of data for life!

I renewed today at the same deal after being refused on 2 different calls last week.

Very very happy, so glad this thread was revived as if I hadn't checked it I would have just cancelled without thinking twice.

Phoned retentions today and spoke to Andy who let me renew for 24p per month, happy days :face_with_monocle:

For those that are having problems renewing read my previous post #1726

Well done!! Got there in the end!! :smile:

yeah i've tried all the options, this morning I picked cancel and got through to an offshore call centre.
when i tried last month they just gave the pac code straight away with no attempt to keep me.

just tried the upgrade option at lunch and got through to someone in the north east who seemed surprised at the discounts we were getting but could still only suggest £9.99 or payg.

called back again straight away and tried the cancellation option one last time.
got through to another northerner who offered to renew the existing plan and discount for another 12 months.

she said they had done a lot of these offers recently, it's not showing on my online account yet but I was told I now have a verbal contract with 14 days to cancel, so will have to wait and see... if it doesn't happen i'll give up and get a new pac code next week!

I assume you're speaking directly with Retentions rather than upgrade/renewals teams? (i.e. selecting the option to cancel, not upgrade). I'm very surprised that Retentions aren't offering you the £5.22 offer, or even advising you to stay as you are and pay £8.22 a month. The £9.99 plan is an EE plan, right? If so, insist on staying with T-mobile due to not having a 4G handset and see what they say?

just called and they could only offer the 9.99 plan, not even a discount on the existing one.

‌ :neutral_face:

I think the person said on the phone that "they were going through updating them", I presume that means everyone on this deal will be updated then. I asked for a PAC on Friday but despite this at sometime between then and my call yesterday someone took the end dates off without me asking.

My discounts don't cover the whole cost of my contract though, so I'm still paying 22p a month for my basic plan. I might be pushing my luck trying to get the discount increased to cover the 22p though... I think £2.64 over 12 months is affordable :sunglasses:

Although, as a "loyal customer" they offered me a tablet deal when I called though :stuck_out_tongue:

Just had my latest bill generated.

Showing as 19p for the month....Happy with that :-)

***Check your Booster end dates guys!!!*** Best place to this this is via the "My EE" app.

Following FraserGJ's and martyj999's posts, I have this morning checked the Booster end dates via the "My EE" app.... Even though I have already taken the £5.22 offer, all my original boosters which stated end dates of 19/11/14, now state no end date! Even the additional £3.00 discount added to my account upon renewal has had it's end date removed!

Could be very good news for everyone!! :smile:‌ :smile:

Just checked my online account, under boosters it's got £4 showing without the end date now too, where it used to show 20/11/2014, looks like patience and laziness have paid off. bad luck sensible saver :disappointed:

I need to decide whether to use my pac code by wednesday or it will lapse.

my discount still shows as ending thursday 20th.

might ring one last time tomorrow, can't face the awful hold music tonight!

Called again today but I hadn't checked my account before calling and at some time since Friday the End Date on my loyalty discount has been removed, so I was told that my discount will continue indefinately (provided that I don't upgrade or alter my plan in any way).

I took a screenshot of the My EE app showing the discount End Date while it was there but I've just checked again and both discounts now show with an End Date of "None".

‌ :sunglasses:

I think this is agent number. In confirmation text he has given this number along with name

What is RET324? The department name? :smile:

So.....I called up retentions about 2 weeks ago and never got the free renewal offered to me, I tried and tried but was offered a £9.99 tarrif, £8 and the best I got after calling a few times was £5.70 so I took it.

A few days ago I found out that everyone I told about this deal last year all have either renewed at either £0 or 24p per month and even those who ordered multiple sims have go it too and there's me with my £5.70 offer.

Today I called (option to cancel) and tried to get through to retentions in the UK but after nearly 2 hours with 3 different calls I got passed around to 5 different people and even got hung up on once. Everyone I spoke to (out of UK) asked me the reason for leaving if I wanted to get passed through to retentions, I told them and was put on hold and then the next person would ask me the exact same question and this happened 5 time until I shouted down the phone and then it went silent for 30 secs oO and it started ringing and and hurray it finally was retentions :grin:

After explaining to the woman that everyone I knew got renewed and I didn't she said she couldn't guarantee the £8 discount but would try but first she had to cancel the contract renewal I'd accepted on 1st Nov (£5.70) and said it should be cancelled in 3-5 days as I'm still with my 14 days cooling period and she would then call me back and try and renew with the discount. As of now I'm still on my old free tarrif which ends on the 18th, so fingers crossed for when she calls back (hopefully she does)

Sorry for the essay btw :stuck_out_tongue:

I rang,spoke to Darren in retentions, told I could have the £5.22 offer.

If it helps, I rang at 6.30pm.

when you was offered £5.22 did they say your discount was ending?

Just called again and they're adamant that I cannot get the £8 discount again, I asked to get through to the Lyndsey Atherton's team (as mentioned above) in retentions and the woman had no idea what I was talking about :neutral_face:

When I first rang, he said it was ending, or he implied so. Hence the £5.22 offer. When I rang back, I selected the option to cancel my plan on the menu. I think that takes you to the right area (retentions) who have the power to offer you the renewal. But maybe they have a thing whereby they only offer it if you've been offered something else first and still want to cancel. The first guy made no mention of the option of it being renewed. But the second guy told me he perhaps didn't have that kind of authority and that they are offering it to EVERYONE who took out the original offer.

Keep trying. Say you want to cancel. Say you want to pay nothing. Say you are going onto pay as you go. Say anything to try and get this deal!

On my online account it shows the 8-12 plan is good until Nov next year but the £8 discount box is not showing. I rang again today to confirm it was going to be applied and the guy I spoke to sent me a confirmation text.

I rang to cancel and was first offered £5.22 per month for the same allowance. I thought about it, rang back to cancel and was told I could renew my plan for the same amount - £8 per month with £8 discount. :smile:

I just rang but only option was £9.99pm from EE :disappointed:

Got my PAC code now.

May consider ringing again...

Knew I should have tried my luck more instead of porting out so quickly! One of my accounts is on TalkTalk now and the 3G signal is absolutely pathetic. Despite their coverage checker saying I can get it indoors and out, I'm almost always stuck with 2G inside any building no matter where I am :thinking: I seriously think they intentionally weaken it so people splash out £100 on their signal booster!

But back on topic... T-Mobile have given me hell this last month - I rang within 30 days to get my PAC codes for two accounts, was given ONE code for two numbers (told it was fine at the time), which gave me all sorts of problems.
So that took a week to sort out, then I check my account and realise I've been charged a £15 'early termination fee'.... Can anyone explain how you are told to notify about leaving within 30 days of the contract ending, but then get punished for actually doing it? I'd have been better off chancing it by maybe paying £1 more and letting the contracts roll on to see if the discount still applied!
Plus I was told to port out within 30 days before the PAC ends, and there was absolutely no mention of the charge when I originally asked for the codes either. Basically the last 10 days have been me phoning and being assured it will be automatically refunded, only to get a text message yesterday saying it won't be as it's "correct".

I'm typically calm and willing to listen when talking to customer support, but I phoned today demanding the money be refunded or I'll just get the bank to do it. She said she'll process it but going by the customer 'service' I've endured this month I really don't expect to ever see it actually appear in my account!

P.S. Congrats to those who managed to get another 12 months with the discount! Terrible CS but the best signal/3G coverage in the UK IMO (Boo!) :disappointed:

If you randomly sample pages in the thread, you'll see that loads (if not most) people have been told completely contradictory things by TMOBILE agents. However they are renewing for 12 months if you can get to speak to the right retentions agents ...

Has anybody been told that there discount will end but another person saying it won't end?

Result!! :grin:‌ :grin: Lovely Lewis from the retentions team updated the £8 discount for life :smile:

After getting through to retentions team, I just requested if I could have the same discount - and after keeping me on hold for a minute or two, said yes. (I did ask if I could move to a higher data bundle - he said thats not possible) .. I now go over the data allowance every month and pay around £5-6. Need to figure a solution

You've got to get to the retentions team!!! It's the only way. Normal customer services have no power or authority. The one thing that any mobile company doesn't like is "churn" (churn = the loss of customers to other networks). Dispute this offer being free. You've got to demand speaking to the right individuals/team! Otherwise threaten them that you'll email the director of EE. Take their full name if they don't cooperate with you. Then they know you mean business!

For me it was Richard - RET324. Give another try in the evening. Ask them to put you through retention team

Lucky you! I tried but the best they could offer is £5.22. I mentioned Team 408 and all that, but to no avail.

phoned today and got all my three sims renewed at £0 per month for twelve months! i didnt even mention leaving t mobile! just said i was looking to regrade! well chuffed!

Lol I know but i rang twice yesterday and got knocked back both times so I kind of feel like I'm not meant to get this again. But will try again tomorrow, it's motivating to hear everyone's success stories.

To those who have already agred a new deal at £5.xx.plus. i cany imahine tmobile now reducing the price for you when you have already commited to a new 12 month agreement. Why would they throw that revenue away?

Today is another day...

Thanks again for yet another childish comment... Now go read your bed time story!

I rang up yesterday and was told the best deal I could get was £7.22 :-( well done those who got it renewed

Ha, you lose

Not me... Although, last time I tried was approximately 2 weeks ago now... So before all of these current success stories. Maybe worth another try??

Says something though, those of us that have been with T-Mobile for over 15 years and decided to renew early at the £5.22 offer (Which, lets be honest, is a very reasonable offer!) and now we're hearing that those who have threatened to cancel are in fact being told "stay with us and we'll give you another 12 months of nearly free contract!!" Thanks T-Mobile!! oO

I accepted the £5 offer about 3 weeks ago. Has anyone had any luck reverting back to the original deal?

Ok boys & girls. You are going to love me if you haven't left this service!

Just spoke to the retentions team the in Sunderland office. A brilliant man by the name of Dave Hyde in Retentions team 408. Dave works for Lyndsey Atherton (Lyndsey is the manager of Retention Team 408).

Dave has extended 3 of my sim only deals for another 12 months!!!! That's right FREE T-Mobile deal for those still on 250mins, 500 mins & 500mb of data.

Dave deserves a medal!!

So those who haven't left please follow these instructions.

Ring 150...follow the procedure to leave T-mobile/EE. Ask to speak to anyone in Lyndsey Atherton's team! Then wait for the good news!!!! Thanks. :smile:

I thought being in the last month of what is a free contract it'd be grand. Fella on the phone never mentioned anything like these charges.

This is why I'm wary about calling to cancel before my contract is technically finished... will do it today or tomorrow though and see what happens (discount ends at the end of next week).

So cancelled mine and got a bill through for £25. Apparently I somehow used 1MB of data outside of my tariff (which didn't happen) and that is a charge of £9.32.

What the flying ****.

Well. That was a bit of a result! Went through to cancellations and was told that there was no expiry date put on my package and that I would continue to receive the same deal (with credits added) on a 30 day rolling contract. I went over this several times, but he was sure this would happen. I've taken his details just in case. He did say it was unusual to have happened, but not unheard of....

You can call 150 from t-mobile/EE and that's free
Also calling 08 numbers are free from t-mobile anyway, although that would use your minutes up
Alternately you could call 01707 315000 which is also free

is it an 08xx number - not 0800?

got the contract renewed for £0.22P + RPI increase. Was offered a 'deal' to shift to EE, the same minutes and data for £7.99. Had to explain to the agent, that a £7.77 extra per month isn't worth the shift :P

Comment

How would they make money from that?

I think they are making their money back by keeping you on hold for this long.

I just phoned them at 8:25am. Been on hold for 40 minutes. Have given up for today. Terrific company are T-Mobile! (not).

....
You're linking to a comment made 11 months, 3 weeks ago.

You're a year too late.

This thread is a year old - the offer is a year old (i.e. expired) but those who already have the deal are getting to renew it - no new customers will get offered this deal.

think the offer has expired......the link you gave doesn't take me to that

But my feeling is it is going to be updated in next few days... In call clearly mentioned that discount is going to end... Just now checked my new contract in that he added new discounts with no end date as-well but he specified to me that they are going to end at the end of contract.

Nope, the website it is still blank, and on the MyEE app it is still showing "no end date".

ohh hooo Thanks for update guys.... they agreed to renew same contract with discount for another 12 months... happy days... First they said that they can do for 5.22 only.. but when told them that few of my friends got same deal today he kept me on hold for some time and agreed to renew for another 12 months.. retention team guy was very good...

by the way when I checked my account I was seeing discount end date as 19/08/2014. Earlier it was showing as blank... so looks like they updated all free discounts with end date... so I suggest all the guys with no end date earlier to check them one more time today

Retentions just agreed to another 12 mths agreement at the current discount price based on RPI increases. Fandabbydosey!

I didnt ring up to renew but instead to cancel so i was pushed straight to the retentions department who offered me this straight away. Hope this helps

Just tried my luck and got told not possible and this discount should be reapplied.

Anyone got a department that they spoke to ?

Thanks for updating on this - managed to get one of my 2 sims renewed at 22p a month !

(2nd SIM I'd already accepted the £5.29 renewal)

Looks like thats a big no.

I managed to get one of my sims re-instated (had asked for it to be converted to PAYG at contract end) but phoned today and got a friendly lady who re-setup the £8.22 contract with £8 discount.

Thought I would try my arm and ask about the 2nd (which I had already accepted a £5.29 offer on) - she put me on hold to look into it but a few minutes later confirmed that as I had accepted the new contract and it had been processed there was nothing she could do - the only silver lining was that I had previously upgraded to the £11 1GB tarriff with £8 discount - so at least I'm getting 1GB for my fiver...

Used 0170 731 5000 to make contact, queued for less than 2 minutes...

Thanks...I've just uncancelled my number. I've taken a note of the guys name who says I'll get exactly the same discount as last year

Any indication as to whether this will be offered to those accounts that have already accepted the £5.22 retention offer? Thanks.

I called this morning to cancel and they offered to extedn the deal for 12 months at the same cost of however many pence.... apparently the deal only went live this morning so for those who have not contacted them it might be worth a shout! They are even sending out a replacement sim as i had lost mine

Oh sorry what a noob mistake! £27.99! :smile:

and how much would you pay for the sim monthly?

It was just a statement. I can't be bothered to get up with my kids whenI get woken up at 6am - I still do it.
3 have a web form. O2 Have a live chat.Vodafone have a live chat.. I just don't get why T-Mobile don't have any kind of web based contact.
Banter? Things don't come across well in text, especially when you're talking to a complete stranger.I can take banter but that just seemed like an unnecessary sarcy remark to me. Sorry for reading it wrong.

Just tried again on the phone it finally took the number but ow stuck in a queue.


25 minutes in a queue to get cut off again. These are the reasons I cannot be bothered with phoning.

Yesterday

Yesterday you said you couldn't be bothered ringing.

If you have rang and have found it to difficult to traverse an IVR system to get through to customer services, then I apologise that it must be too hard for you.
Perhaps has your friend has got their own phone now you could get the SIM card back off them.
And the RPI increase is on he full cost of the tariff. The tariff has discounts on it but the discounts are not subject to RPI. (edit - seen your point about the discount :smile: )

Perhaps if you spent less time posting on here and more time trying to organise your end of contract cancelation I wouldn't need to get the violin out at all. But whilst it's still out feel free to name a tune.

Oh and if you can't take a bit of banter this website is certainly not the place to be. I offerd help as well as banter.

I cancelled my contract but just as was about to end call asked out of interest about iPhone 5s 32gb - got offered it for £120 upfront with 4gb of 4GEE data, EE extra for free EU usage, unlimited texts and forgot how many minutes - but it was enough lol. £27.99 per month :smile:

RPI increase I thought was a percentage? Any % of 0.. is 0. (Edit - nevermind just realised it's of £8 and discount is only £8 )
The sim card isn't even being used = reason I want to cancel it... as in it's free yes but it's not being used so I'd still like to cancel.
I don't have a sim because my friend was using it, but she's got her own one out now.

And really? I rang off another phone, did you actually read my comment?
Comment about the violin was completely unnecessary.. I'm not whinging about 23p, I'm whinging about no e-mail address... put your violin back where it came from.

.

Let me just get the violins out.

It's 23 pence because of the RPI increase. Don't know why you don't have a SIM but you can obtain another if it is lost. You can ring from another phone, the numbers is on SayNoto0870's website.

And as for the SIM card isn't even being used comment - whose fault is that. Would you expect not to pay the finance on a car if you never drove it?

So unimpressed. Apparantly my number doesn't exist. I don't have the sim card so can't ring off it. I'm reading the number off the account I'm logging into and the automated line keeps hanging up on me. Who doesn't have a live chat or e-mail address these days seriously?! I wouldn't mind.. and I know it's only 23p but not the point.. they charged me 23p last month and the sim card isn't even being used oO

I really really hope I can't X)

Try first thing in the morning the lines open at eight

what on earth did you do? :0

To get the bills on one page, go to "My Bills" and choose "Payment History" at the top.

Only the Oct bill was over £1 (and that was cos of data roaming bundle I bought) - the rest were between 10p and 60p a month :stuck_out_tongue: . Feb and Jun were £0.00 :sunglasses:

Will take you over half an hour to get through on the phone aswell :neutral_face:

Is there really no way to e-mail them to cancel it? I cannot be bothered phoning :disappointed:

you guys getting £200+ bills should just cancel this, and get all you can talk/unlimited data tariffs - would have cost you less.

Mine ends on the 23rd Nov :disappointed:

I'm probably going to switch to O2 on this deal:
hotukdeals.com/dea…822

Not as good as £0.00 a month but after cashback and quidco etc it ends up being about £8 plus it's 4G and has double the data of this deal

Want to see if your account is safe or is due to increase in price? Visit Plan Features in your My EE account

Dont know how to see all my bills on one page like you did, but i feel you brother

My Discount ends on the 18th November after that the price increases to £8 per month. I took a few of these out so they all add up i guess. The gentlemen on the phone from cancellations said they are having to go through and manually end the discount as some staff members didn't add a end date on to the offer. Some are lucky and won't have the discount removed for a while. I was unlucky and mine ends on the 18th.

virgin seems to be doing unlimited calls and texts with 250mb for £5 or 1gb for £8 if you already have another service with them.

I received my PAC code via letter. and the actual letter confirms, if you don't use the code, your number will stay with tmobile and your contract will continue as before.

Comment

Just go to website "Saynoto0870" to give you alternatives to many 08 numbers.

The best deal at the moment is with Tesco mobile £10 per month - 1500 mins, unlimited text & 500mb of data. If you go through TCB then you'll get a further £10.50 off the contract. Bringing the average monthly charge to £9.12.

if you don't use the PAC the contract/account is meant to carry on, it shouldn't terminate automatically.
i asked for mine in October and got the dodgy termination charge on my latest bill too,
you should get any advance line rental back to even it out if you do leave, on the final bill.

oddly enough, my online account now has a discounts section, which has never been there before.
tmobile.ee.co.uk/ser…ay/

my girlfriend just got offered the £5.22 offer (£3 off per month) on her account via live chat as hers is expiring too.

does anyone know any other sims available that allow inclusive calls to 08 numbers?
it's probably worth keeping just for that, when others charge 30-40p a minute for these calls.

also, i'm pretty sure this 'accidental' tmobile offer happened more than one year running, so will see if i can find the threads from previous years to see what happened to people after the expiry dates...

Tmobile are the worst. The only reason I stuck with them is cause this was free. But I've had nothing but awful customer service from them for the last 5 years. This contract was no exception.

I noticed that i also have termination fees on my account

i always have had this problem when closing a t mobile account

i rang an advisor and they said it wasnt a termination fee but just part of billing but could never get through to the billing department

their customer service is appalling so will have to check later if i get refunded

Cancelled and got the PAC codes at the same time. Well, I say codes.... the advisor gave me ONE code for two accounts, and I asked at the time if that's OK and he assured me it was. Turns out it wasn't and have to phone back tomorrow to get it sorted. If they think they are going to charge me another fee they've got another thing coming!



Nope, no mention of it to me either. Absolutely shocking as that 'fee' could knock some over their card limits and get them hit with banking fees, etc. Really can't wait to see the back of T-Mobile after the 'service' I've received in this final month :neutral_face:

I just had the same for my two lines. I requested PAC codes but was never told about the early termination fees.

I have just come of the phone and they are going to refund the fees.

Did you actually cancel ,or get the PAC codes?

Well I dun goofed by putting through the cancellation a few weeks ago :disappointed: Rang back just now to reverse it and was told they'd need to manually re-add the previous discounts I had, and obviously wouldn't do it. Funny thing is their best offer was £12 for a worse tariff than I'm on now, I basically just laughed and said "Nah, I'm alright!".

What's also a load of BS is my bill this month is £14 or something as I've been charged 'early termination fees' (despite not leaving early) - they said it's normal and they'll refund it within 2 weeks, but I don't believe them one bit!

Haven't got a clue where I'm going now :thinking:

absolutely..!!!

so we meeting up here again in a months time to compare notes and discount expiry periods?

I like those odds!

So

On my EE app, it says Upgrades: Contract End date 20 Nov 2014.
But that means the contract should ends on that date, not the discount, right?

Yes

It is clear from the mixture of answers that people have been receiving that nobody at EE that you can actually speak to knows the truth. Does this surprise me? No. T-Mobile customer services were always crap. If you asked three advisers to tell you which day of the week it was you would would have got three answers. So would I expect that they could give an accurate answer on something more complex like this? I thing the different information people have been given answers that question.

So enjoy your new contract, but will you be thinking :smile: if she was wrong and you are now stuck in a new contract paying £5.70 not £0.23.

If my next bill comes through showing £8.22 then I will decide what to do, and perhaps ask for the £5.70 tariff, in which case I will have lost £2.52. Is it comes through showing £0.23 I have benefited. How much? Well if it carries on for a year £65.64 and onwards every year. So a stake of £2.52 could win me £65.64 or £131.28 or £196.92, etc. Those seem reasonable odds to me.

Did your discount booster show an end date on the website/ App?

I thought I'd try calling them again and got through to retentions, the lady confirmed that my discount would be ending this month so I asked for another discount if I was to renew the contract and she said £5.70 inc. VAT was the best she could offer so I took it, better than £8 I suppose :smile:

Yes as ace101 points out, you need to be logged in & disable any pop-up blocker your browser has installed, go to 'upgrades & renewals' - browse around on the upgrades section of the site for a few mins & the live chat tab should appear on the left...

There is no link as such, you just have to wait around on the upgrades link after logging in, and then a chat popup will appear at any time, (just leave the tab open in the background)

I can't seem to find the live chat, can you post a link

Hi, I just had a live webchat with an EE rep (you have to go to the 'upgrades' section of the website to be able to find the live chat link on the left hand side). They confirmed the discounts will continue even after the 12-month contract expires.

I would advise any one to do this if you want peace of mind plus you can get an email transcript of the live chat for your records should they try to remove the discounts.

I dont understand my bill it is showing £4 discount under boosters but under the plan summary it is showing

SIM Only £8 - 12M £6.85
Loyalty discount from your monthly line rental - £6.66

not quite sure where the end date is

I'd be annoyed at not getting anything like the £5 deal, call back at a different time of the day and try your luck. I just double checked all my dates and there is def no end date. Phew.

Just logged in on the EE app and can see under boosters it says £7.50 Loyalty Free end date 18th Nov & £0.50 Loyalty Free end date 18th Nov

I called them this morning and was told that all discounts will expire when my 12 months is up and it will go back to £8, I asked about a discount on that then I got put through to someone else who offered me a basic £9.99 tariff and said discounts could only be applied to home broadband deals oO

What now? I would have snapped up the £5 offer some have got offered :disappointed:

One would think you could rely on the evidence provided by others, but when dealing with contact centre with limited access to the Internet, to view posts here, or a general refusal to look on the basis 'this is not your account that you are asking me to look at so the info there has no bearing' it would be in each account holders interest to get there own written confirmation. We have separate webchats for our accounts, just to make the conversation we will have at some future time easier.

I don't personally believe this free SIM was a cock up by tmobile UK. The non ending discount I am not sure about though. I believe that tmobile offered the free SIM only deal at a time that it was desperate to increase its user base to satisfy the parent company. Previous to this offer they had been losing customers, quarter after quarter whilst their average monthly revenue per custormer was generally deemed in the market to be higher than the competition. I would think their thinking was that they could hit their target aquistion sales whilst still maintain their target for average revenue per connection from the wider user base.
Crazy logic, but when given certain targets to meet, it is easy to see how a company's thinking could bend in order to hit those targets.

great post

however going off previous similar cock ups by Tmobile/EE on these free sims

I would of thought a few people posting on here there text mesages/screenprints would be enough evidence/proof you need rather than every Tom/Dick or Harry having there own proof etc

For those that didn't stay within there limits. You should have changed tariff to increase your allowance - it is very rare that you could go over a threshold by just a small consistent amount each min that would be less than the next tariff up.

My other half and I have had three of these SIMs and never been charged outside the allowance. Two are in tablets and one in a phone. I am even in credit on one of the accounts so effective tmobile owe me money, and by the end of the term should still be £9.xx to the good.
There has definitely been a mistake in the no end date for the discount being set. The trick is to get an agent to confirm this in some written media. Webchat I think is preferable to a SMS. I would imagine tmobile are going to stop the discount, do not think for one minute the higher decision makers there are not aware of this situation and will be doing something about it. However, whilst they formulate how they remove the discount from all the effected accounts ( which is not hard to do) agents are confirming still there is no end date. Tmobile need to weight up the back lash of customers who have had confirmation of the discount not ending when they finally remove the discount, and as to what churn they will recieve naturally at the end of the initial 12 month. From this thread there are obviously many that have already moved onto chargeable tariffs for another 12 months, and many that are disconnecting before the possibility at a chargeable tariff kicks in.

i spoke to guy in retention team he was Scottish :grin:

good one I did the same thing and was told the same as you. We'll find out soon enough huh

Because not many people managed to stay within their limits, We averaged about £4-5 per month. Some months were £25PM!
at worst they break even, at best they gain.

It all seems a bit weird, why are they doing this? Maybe we are part of some big experiment?....

All I asked was will my service run at the current rate and charges that I pay at present, the operator said yes and then gave me the info on the discount without even asking. I did ask when it will expire and they said it wouldn't as there is no date for it to do so, not unless I cancel the service.

I did ask if they could send this by text so aid my memory lol. So they did :grin:

Will wait until next month and to upgrade the tariff now

Thanks!

No called account and billing queries, options something like 1 1 3 5. Remember 5 being last option i pressed.

Just ask for confirmation if my account will roll on month to month at the current rate. The operator said yes then rolled off to me without asking that my discount will remain in place too until I decide to cancel the service.

Is it retentions that you spoke to? What do you ask them exactly?

Same here and got a text to confirm that the £8 discount will remain on the account until I decide to leave..... no chance at present . Yay!

Just spoke to T-Mobile and my £8 discount currently has no end date too! :smile:

Thanks, but I've just checked and my next bill hasn't been generated yet. I will wait and see. :smile:

As with most companies bills are generated in advance for the next months period, so in theory people will be getting their bills now for the month leading up to and a few days beyond their 12 month anniversary date (the first bill would have been produced a few days after connection for the full month and a few days) , so I would expect for those people whose discounts were set to end on a specific date, and the bill period ends beyond discount period to get a pro rata charge on the latest bill.

My bill produced today goes beyond the 12 month period and I have not been charged for any line rental (save the IPR increase) although my discount booster showed no end date.

How did you even find out about the charges, was next month's bill already generated?

Along the lines of "I would like to give my 30-days notice and request my PAC".

Apparently I am deemed to have terminated my contract early as soon as I requested my PAC (I think most of us this contract deal should end on the 18th of November) which I find ridiculous as I am still connected and haven't used it yet. I gave the example that if I decided to stay and carry on with T-mobile that I would have basically paid for a PAC that I didn't use.

That other Non-DD charge he didn't even know and "guessed" that it was due to me making a card payment back in JUNE. WDF? That was sorted back in June anyway. Why would it appear on my October statement?

Anyway, after about 20 minutes on hold and advisor asking his supervisor/manager for advice, its sorted now. Both charges reversed and credited back to my account. Advisor couldn't actually explain why either charges were applied, and to be honest, I couldn't be bothered to find out.

When you called to cancel. What was your exact words?

What the chips??? Just checked this month's statement:

One-off charges and credits
MNP Early Termination Penalty (VAT Exempt) £6.25
Separate Payment Handling Charge for Non-DD/BACS £2.92
Total one-off charges and credits £9.17

This better be a mistake on their behalf...

Calling them now.

just wait a month if they told you its not expiring then you can argue but try get a text to confirm

That makes sense transformer dude it does seem they messed up on some accounts applying no end dates. It's worth staying on for those told the deal won't expire because by law they need to notify us it's now 8 or £5 as the case may be. I for one will strongly complain if they charge me over 23p in December because i have a text which says i won't be charged more. Its a deal that will end its just a matter of how soon!

Are those that got told their discount doesn't have an end date holding out on renewing or just taking the £5.22 offer?

I can't see them letting it carry on without paying anything again.

Right, let me clarify things once and for all...

Some of you will have a discount on the account which has no end date, and some of you will have an end date; which ends a year from the contract start date. It's pot luck what you got. That's why some of you have been told your discount ends on __ date and some have been told otherwise.

Nevertheless I clarified with the agent, does that mean these people will have the discount forever? The agent replied 'we are looking into it', which basically means T-Mobile are probably going to remove it soon. This makes sense too, since they have introduced the £5 minimum amount, which they offered me too (£5.22 to be exact).

Hope this helps.

Like the other post said it's greyed out because you can't change it. The way I look at it is they still have to give me a £4 discount recurring for free if they bail on my 23p per month. I consider the text a contract because it's in writing. I suggest everybody asks for a text to confirm whatever the agents are telling you. This way you have a paper trail. We'll find out next month who's the sucker and who's the winners.

The Keiran I spoke to had a scottish accent - this is because I couldn't understand some of what he said when he spoke fast so got him to repeat it. He did send me a text to confirm because I told him I'm worried about being charged £8 next month - the text does say that I will pay 23p per month until I cancel so it's quite clear. Ring back and ask to speak to him again and ask him to send you a text?

I'd suggest phoning them from a different number, sounds like they have it in for you - I spoke to Kieran about 3 minutes after you, he said that he'd throw in a free holiday to the Bahamas and pay me to keep my t-mobile contract as I was such a nice person to deal with compared to the last **** he had on.

And you bought what one agent said compared with so many on this furom. You lose sucker. Only have yourself to blame.

i dont understand this, your willing to leave unless they give you a non expiry discount??? isnt this greed, since you have accepted an offer and because a few other people are getting something different you want it too....
guess sometimes there's no pleasing people...

You lose - chill out

I also spoke to Kieran this morning at retentions approx 1hr before you, after being transferred to him because I wanted to cancel making the point that other people were being told that their discounts had no expiry date. He explained that this was "non-compliance" by the agents due to the new "Minimum £5/month price rules" introduced by EE some months ago, and that said agents would be dealt with internally! to keep my custom, he offered me the £5.22 retention deal. This being the only offer I have received in the last 15-20 attempts to renew, I promptly snapped his hand off! He also gave me a £2.64 bill credit as a gesture of goodwill for the previous troubles I had been having.

To summarise... I WAS extremely happy to receive the £5.22 offer... now though, extremely angry!!! I am going to ring again and request to speak to Kieran again or his manager, demanding someone takes responsibility for the inconsistency in the way some discounts have been set up/applied compared with others, and if that they do not provide me with a non-expiring discount, I shall cancel my contracts under the 14-day cooling off period rules. Totally outraged at this.. totally unacceptable service by EE/T-mobile!!!

Seeing that companies house and the website state Vodafone are the parent company, even giving Vodafone House as the registered office, which CPW have no connection with, I would trust their info over wiki which as we know isn't full of accurate info as anyone can edit most pages

Right at the bottom of mobiles.co.uk page you linked to states

© 1995 - 2014 Dixons Carphone PLC 2014

I think its greyed out as its not an option you can change.

There is little point in people comparing thier online views of thier accounts - it was obvious at the time of the original offer, and even more obvious at renewal that T-Mobile setul the accounts in many different ways, and applied the discount is many different ways too. There is no consistency here.

The only way to know what you'll be offered is to get in touch.

(BTW I had a free (£8, 500MB) and £3 (£11, 1GB) contracts - was offered nothing on each, told discount would definitely end. 500Mb one has been converted to PAYG, 1GB one I accepted the £5.29 offer to extend for another 12 months).

i got cut off whilst on hold to retentions!

Have you tried on an android/iOS app? It is clearer on that. Either has an expiry date, or doesn't. That has more information than the website.

ask her to text you saying no expiry and get the price should be 23p

Yes. Somebody asked for a text earlier for proof and got one.

Yeah that all I can see. However, my £4 discount box is unticked and greyed out. This seems to suggest that either:
1) the discount has ended
2) the discount is none removeable

I created an online account following others comments - it just says under 'your current services':
£4.00 Discount
Recurring cost
Free
And SIM Only £8 - 12M 27/11/2014 £6.85 exc VAT as my Plan. I can't find the Service Expiry Discount date.

on phone at the minute, lady says discount and plan will carry on as no expiry date etc.

should i believe her? do i need to get proof?

Any ideas to where you can see the discounts on the web account?

Ditto

But have you already cancelled your sim? He said when I cancel then my discount will finish. I don't have an online account so can't check. I'll email tmobile to note my conversation today and what I've been told, along with the proof via text and ask them to clarify my charge for month of December 2014.

SensibleSaver looks prime candidate for that accolade.

Just logged in to check my online t-mobile account again and see:



It has the discount lines in twice for some reason, but anyway, it does clearly say for me that it will end on Tue Nov 18th :disappointed:

You lost me

Well, another development for those interested. I spoke to Kieran from retention team today at 10.50am he said there is no expiry date on the discount and I will continue to be charged 23p per month until I cancel. I asked him to text me that and he did. He also put a note on my file with today's date. I told him I spoke to an advisor who said I could only get a £7 deal but he said he has checked my details on record and there is no expiry date on the 23p deal. So therefore I won't be cancelling and wait to see what happens next month. I have a text that confirms this so can argue if they charge me £8.

er nobody we're still paying peanuts until December!

whos the sucker at this present time? lol

They are partners not owned by Dixsons Lol
carphonewarehouse.com/dix…one

LOL
You do know Dixons Retail recently bought out Carphone Warehouse, right?
They are now called Dixons Carphone plc.

This is what the text message says:Your monthly tarrif will be 0.23p pm and this will roll on until you cancel

Have a look at the link
Talkmobile is owned by CPW

en.wikipedia.org/wik…ile

Mobiles.co.uk is nothing to do with dixsons its part of CPW

mobiles.co.uk/abo…tml
Look at bottom of the page.

CPW only sell there phones though Curry Pcworld which Dixsons owns they don't own any CPW stuff.

I hope you showered.

It was a recent thing

don't you mean came?

Was it recently though, or have I just not noticed?

Magic genie come my way

You pay £7.50 a month, but you claim back the full cost of the contract (£180) by cashback redemption.

But yes, there are basically no catches. Unless the company goes into administration, but that's a risk you have to take.

I am definitely right, but I understand your concerns. :wink:

Anyway, when did you become a MOD? :smile:

I think you will find that mobiles.co.uk is owned by Dixon Carphone Warehouse whereas talkmobile is owned by Vodafone Group.




duedil.com/com…ted

Same company, thier 4G network is branded as EE, T-mobile and orange are thier legacy 3G Brands.

SO if you move to EE you get 4G, and a new sim, but can keep your number ...

Does anybody know the difference between Tmobile and EE?

I was talking to them regarding a different contract (Tmobile) and they offered me a better deal but on EE instead of Tmobile but they had to send me a new EE SIM out for that.

I thought they were the same company

I think you will find Talkmobile is owned by The Carphone Warehouse and just runs of Vodafones network also mobiles.co.uk is owed by CPW.

Maybe you are right but seeing that Talkmobile is a Vodafone owned company I would envision problems somewhere, possibly with claiming cashback with the cashback being setup under the original number which mobiles.co.uk may only pay out under or then use some clause to prevent doing so for not following THEIR procedures of number portability when purchasing. After all their application process does state do it now and not later. I am out on this for now until maybe someone comes back with more info.

Was always pro Vodafone then they messed me about big time.

They need to update their website then.

If you still don't believe me (that you can transfer your number afterwards), then phone Talkmobile (not Mobiles.co.uk) and ask them for yourselves. They will tell you the exact same thing, that they changed it recently.

I could renew at £5.22, or shift over to Virgin. £7 for the same allowance (and the price keeps decreasing every few months) + no 12-month contract + same network. Seems like a no-brainer :wink:

Yeah they always try that tactic if you request a PAC code prior the end of your tenure. Even though they bill your line rental in advance. Last time they tried it with me I complained until they waived it on a point of principle. What should normally happen is that in your final bill anything that has been paid for your pac code and advance echarges should be credited back so that you only pay till the end of the minimum term or the port out date - whichever is the longest.

they're trying to charge for my pac code yet i haven't even used it, incredibly dodgy

One-off charges and credits
MNP Early Termination Penalty (VAT Exempt) £6.51
Total one-off charges and credits £6.51

I'm still not getting anywhere with T-mobile so I'm thinking I might take a chance on one of the above mentioned talk mobile deals. Although, signal is a little sketchy in my area by the looks of things.

A quick question though, does anyone know whether the above mentioned handsets will come locked to Talk mobile?

Thanks in advance.

link for that deal please

1. You are allowed to port your mobile number at a later date with Talk Mobile anyway. I confirmed this with them, and it will not affect your cashback.

2. The only issue with ordering this later, is if the deal expires, which could happen. :disappointed:

3. If you've used both of these companies, which one would you recommend over the other? e2save or mobiles.co.uk

As long as:
a) you follow their cashback requirements (sending in bill # X between Y and Z days etc.)
b) the firm (mobiles.co.uk in this case) doesn't go bust

It's a risk, but i've personally done at least a dozen of these cashback deals, and have only ever had one (Talkworldonline) go bust and thus not get my cashback.

Potential loss if it runs out £8-16. minus real cost elsewhere? so £8-£5=£3 per month. £3 to £6
Potential gain if it doesn't run out £96. or 5*12=£60

No brainer, wait it out for a month or two.

All those that are renewing for £5 p/m which department are you getting through to?

renewed mine this morning very easy

took a few minutes, very surprised (expecting to be on hold etc for some time)

told thm I wanted to give my 30 days notice etc
asked why, mentioned price increase, he then said ahh you have one of our free sims
was then told he could do me a deal of £5 per month for same deal etc

was going to try Virgin's recent £5 sim offer on HUKD
( still might then cancel Tmobile deal)

Will cashback be honoured?

I will be - have already requested my PAC and given my 30-days notice - remember that you will get stung as not having served your 30-day notice; so will wait until about day 25 before ordering and porting (have to provide PAC at point of order for these deals on talk mobile).

Direct link for Nokia Lumia 530 Green
Direct link for Nokia Lumia 530 Black

Just called up 150 myself just now. All done from start of call to text of cancellation less than 5 minutes.

I will just reply to your PM with all the info, otherwise this thread will just get cluttered going back and forth. :grin:

I will reply some point before I go to bed, so it could be quite late. lol.

when does it say you contract ends on your account, (not the discount, the actual contract)

Sorry, what do you mean?

is your upgrade due to end soon?

Not yet.

Just spotted this on mobiles.co.uk / talkmobile re number porting on their questions / support page

You can not port your number to Talkmobile after connection. If you do wish to port your number to Talkmobile, this needs to be done at point of sale

Hi Kilo, I don't know about the first person, but the second person I spoke to was definitely an agent from the UK. They also confirmed the same, that my discount will run out next month. That's two people telling me the same thing.

Btw, you didn't manage to get the name of your agent and department name by any chance did you? Otherwise I could get confirmation for myself too. :disappointed:

I just need one agent to tell me otherwise.

transformers have you cancelled yet?

It's posted above by dybydx, but here you go anyway: :smile:

Lumia 530 Black
Lumia 530 Green

did you find out what country they are from??
as i made sure to speak with a customer service rep from uk.
i was transferred to loyalty dep in s.africa and i made the uk customer service rep send me the emails confirming ill have my contract for the next year at the price i agreed and also sent me a text, email and unlocked my iphone 4 which i had been using the sim in for the whole year free (he also checked this as this was a simo)

By the way, I'm surprised nobody else is talking about this deal...

FREE Nokia Lumia 530
250 Mins, 5000 Texts and 500MB Internet
£27 Profit (via Quidco)

£0 per month now (as it's been reduced further).‌ :grin:

So did anyone take it up???

Bah, he's a T-Mobile employee, no doubt that's 'misinformation' - trust no one!

One of the T-Mobile agents.

told by who ?

Its worth waiting to see if the discount continues. £8x2 months =£16 is nothing for 14months service.

There is no way at all to establish if the information given by T-Mobile is correct. Accept that. Yes that is poor, but that is the fact. Therefore you have two choices -

a. Cancel the sim, and pay for an alternative elsewhere or pay for the £5.22 retention deal with T-Mobile; or
b. Wait and see if the discount continues

Only b. will tell you the truth, and is likely to cost you £6ish to find out.

So you've gotta ask yourself one question: "Do I feel lucky?" Well, do ya?

I didn't manage to get one of these SIMs as I failed the credit check, but my mum managed to get one. She has agreed to keep it for an extra month at the end of the contract to see if the discount carries on. (I upgraded her to the £11 tariff as she went over her allowances once, so she has been paying £3 ever since.) If it doesn't carry on, I'm just going to give them 30 days notice, ask them for a PAC and switch her over to Three's 321 tariff. I mean, it's only £11 at the end of the day if the discount doesn't continue.

Not worth arguing or negotiating with them over the phone to be honest. Although I find EE to be the best network in south Wales, their customer service is very, very inconsistent. In my opinion O2 has the best customer service out of all the networks, but I'd never go back to them as their 3G network here is, ahem, bloody terrible.

Nascent, what is your personal opinion? Do you think the discount will end then?

Although, I'm presuming so, as you've cancelled all three SIMs. Or did you not want to take the risk?

An advisor called me back today from EE, asked if I want to cancel my other 2 sims, and gave me PAC codes within 3 minutes.
They couldn't wait for me to close the contracts off. Funny since I earned them about £200 quid in fees going over the limits in the last year.

Strange company.

I've been told no discounts are permanent, and any other information given by other T-Mobile employees is 'misinformation'. So now I'm confused what to do. :disappointed:

Here's my strategy/pseudo code for the next 12 months?

For each monthly bill:
Have I been charged £8+ for the line rental?
Then Request PAC/additional discount
else
do nothing

Its a 12 month contract with £8 discount making it free the discount is not forever it can be withdrawn at anytime after the 12 months but good luck to those staying on. I was told i could get £7 deal which is rubbish so I'll just cancel. The £5 deal doesn't seem bad but by end of year it'll rise to £6 I'm sure. The internet is so slow on EE so hardly great deal.

Spoke with an EE rep looking to give my 30 day notice and she told me it was "free for life". Fingers crossed I don't get charged £8 next month as I barely use the sim anyway.

Looks so, however i upgraded my plan to the next one up, so going from the £8 (free) to the £11 (£3). i got my upgrade (coming upto a month now) and i still got the discount on my account and still paying the same (£3) as i was before, however i looked onto my account the other day as it says i can get an early upgrade in the next 6 months or still wait for a whole year...
my discount has remained on the account however everyone here is saying they have spoken to the upgrades department, i had talked to them 3 times on the last time the british customer service referred me to the loyalty department in s.africa.
this is where i stuck strong for them to continue to give me this discount and then next minute she offered me the same thing. however i had to pay as fee of £7 or something. still works out cheaper!! (7+(3.22*12)= around 46 for the whole year!)

I skim read a few pages and found that getting through seems like a pain but when you do get through you either get a £3 discount (£5) or be told to pay full price £8, does this sound right?

But the best deal you're going to get is only £3 cheaper, so 2 months is £6 extra if the discount ends, and there is no way you're getting back on the deal if you've left - worth the risk for potentially a lifetime of free (£0.22/month-ish) mobile contract

But you will get your first bill after finishing first month.. so approxmetley 35 days and you have to give 30 days notice... So effectively you have to pay atleast 2 months. :disappointed:

I guess we will find out in a month's time whether the cost is £8 minimum or £0.22 minimum. It's worth £8 to find out. And if it is £8, then you can look elsewhere. It's not the end of the world :smile:

I just called to cancel my contract and the guy in retentions said what's the point. You're not paying anything, and the discount is permanent and will stay on until you upgrade or cancel. So there's no point in cancelling.

This is misleading. I too see no end date for the discount, but when I called them they told me that the discount was indeed going to end in 1 month.

Cheers, got through in about 2 mins. Easy enough to get cancelled, just told them I had no signal where I lived and the PAC code was offered immediately.

When I log-in onto the website I get 'recurring cost' for my loyalty discounts. Whenever you get the chance, can you also do the same please, via this link:

And click on Your current services

tmobile.ee.co.uk/ser…es/

Also, if you notice anything else which might be odd or explain an indefinite discount, can you also tell me, then I can check my account too. I basically want to see whether everyone's account is set-up the same, otherwise that would explain things. Thanks.

It shows clearly on the app. But not on the website. This is on android. But should be same on iOS. Website shows nothing very useful.

Does anyone know what 'Standard data rate SOC' FREE booster means?

Logged on to account on android app. And where it says active boosters. Others have posted similar screenshots. Or try logging on to the website. Though I didn't have a good deal of luck with the website.

How do you find that out? Do you have a link please?

that's weird, i just rang now about 2 mins before 9 and got through after about half an hour.
didn't get offered any deals though, just got my pac code

dialled 150 then options 1421

i'll check what offers the online chat can offer for me to stay on, as i hadn't checked this until after.
my app says the 2x £4 discounts end 20/11 but then next update 30 days?

Been on the phone 55 minutes. Sucks having to do this on a workday, hate having to call during their peak hours.

Edit: Been on the phone 1hr 40 minutes, still not answered..it's now 8pm so their office hours are over...
So I've wasted my evening, and I will have to pay extra for my notice period being over the 30 days remaining..

I can't wait to leave EE, worst network ever.

Edit 2:

Saw on their site that they're open til 10pm if you pay 50p, so stayed on hold a bit longer...
Have been on hold over 2 1/2 hours and now the music has suddenly stopped, and the call is still ongoing..


Edit 3: The call disconnected...

After VAT

"If you were to renew on the same package, the maximum discount I can offer for for a further 12 months would be £3 off, reducing the monthly cost down to £5.22 per month inc VAT."

That figure is before VAT isn't it?

Just renewed with the live chat for £5.22 didn't require much work.

What is the date that the free boosters started for you? and end date?
Mine shows up as started on March 2014 with no end date,

So potentially it might carry on? I can easily wait a month to see if it is £8 the following month. I think it says March 2014 because I had to call up or something, not exactly sure. As for how much it has cost me, about 4 months at £0.01. About 5 months at under £3. And 2 months at £15 and one at £20+! So basically worked out to around £8 per month!

I highly doubt it, sorry!! I've been with T-Mobile for 15 years (including the last "Free" year) and so far, 80% of the time I've gone over my allowances. I am so far, still unable to squeeze the £5.22 offer out of anybody I speak to!! :disappointed:

From what I've seen of the comments made on here over the last few days, whether you get the "Free for life" extension is entirely dependent on whether your discounts have expiration dates... If they don't... congratulations!! If they do... fight for the £5.22 offer because that's the best you're going to get!!

Hardly fair in my opinion so I'm waiting for another couple of days to see who else gets their "Free for life" confirmation before I ring up, rant, rave and loose my voice, before ultimately cancelling my 2 sims! X)

I think they're only offering the continued free deal to those of us that had charges. They've probably made enough from me to lock me into a 10 year free contract.

Just phoned about this (special thanks to the reminder I set a year ago on my phone!) - and after a long wait they said the loyalty bonuses that make it free are set to never expire, and that it will stay free when it rolls over.

That said with charges and random fees I've been charged at least £5-£10 every month since I've had it...

Sigh.

Just gave them a call. Got through quick enough. They offered me the same deal for £8 and then £5. I decided to cancel it. Just gotta remind people who I told about this contract to cancel it too now.

I was offerred nothing to stay other than web deals - so asked to convert o PAYG on 18th November.

Will then use 6MONTHWEB to get 1GB for 6 months for £20 - only use iphone as an internet tablet anyway as have a blackberry for work...

Got though after a good 40 minutes.
Was offered same tariff for £5.22.

Just phoned now... was on hold around 10 minutes. Not long at all, but seemed like an eternity when they make you listen to One Direction!

Basically just said I'm 100% cancelling unless they can match TalkTalk's £3.75 a month offer, he said £5 is the lowest they can go, so I had my PAC codes and that was that :P No point me trying to swindle them down even more as I've had 2 years in a row taking advantage of the T-Mobile mispriced contracts lol

I do find their lack of trying to persuade us to stay a little odd though, it's almost as if they don't care about other network providers!

Anybody phoning up over the next few days would recommend trying first thing in morning got through straight away

Keep at it. I was on hold for over an hour yesterday before finally getting to somebody.

Apparently, the upgrades department and cancellations have merged into one.

I made sure I had my details to hand but I don't think they did ask for the account number in the end
got a sorry you are leaving us text so that's sorted
one thing it says it will be cancelled on the 19th when my contract finishes on the 18th does that mean I will have to pay for another month ?

Been on hold for over 50 minutes, about to give up

I've forgotten my log in details to sign into the app and when I click the forgotten details link it tells me my phone number isn't recognised? Wtf

I ported my existing number across after taking out this sim so could this be why. Anyone have any idea of the easiest way I can access my account- no idea of account no etc which I assume I need when I ring to cancel.

cancelled was on hold 30 mins though

Wow what a waste of an hour absolute shambles the staff there.

I waited on hold for 20 minutes to get through and cancel. Couldn't be arsed waiting any longer, will try again later in the day.

next time make them put a note on the system and make them read it back to you to confirm what they wrote, if anything you can quote something they said, to be added to the note their putting on....

Like they inhabit some other universe then ?
but really I had ask for that specificity ? oO

they wont send you an email, the only way for them to do that is if you upgrade and they can send you a confirmation, however they can send you a text....

Like many others I'm sure this has been my first experience of a mobile phone contract
If you can get though to them it is very simple just need some basic info
surname and so on

I was just looking for conformation that the whole perishing thing had been cancelled
have to say thank you for posting OP but next time no thanks (_;)
]

Unfortunately, I doubt it will be 'free for life' (22p) despite what the live chat guy said.

You could let us know in a few weeks though, when the year comes to an end, and see whether the £8 discount still remains. :smile:

Seems worth a gamble for £8ish to see if it will continue. If it doesn't give notice then.

If the discount does continue, then there is going to be some serious moaning from people who have already closed their accounts by the time it is discovered.

I doubt they will honour it, However it's a good point of argument when the price goes up.

Not any longer :smile:
took 66 minutes 13 seconds
did ask the guy for an email conformation but not had anything :neutral_face:

[quote=phanco][quote=mdarlington] Just had a brief webchat and have been informed that the discount will not be removed from my account at the end of the minimum term.
[/URL][/img]

hope you saved that webchat as seems to contradict what everyone else is being told.

How did you get into webchat in the first place (which part of EE website were you in when webchat popped up ?)

No, it is just their network is **** and overloaded.

Try using their network anywhere busy in central London, 5 bars of signal, and no data.

ee's 3g's painfully slow... r they pushing everyone to 4g?

Just had a brief webchat and have been informed that the discount will not be removed from my account at the end of the minimum term.
[img]s810.photobucket.com/use…tml?filters[user]=99979322&filters[recent]=1&sort=1&o=0[/img]

Sounds like some fantastic customer service from EE!

You still on hold?

Tried a second time got a scottish chap who I couldn't understand
now been stuck on hold for over half an hour

My only previous experience was when they had a call centre in the Philippines
and that was fairly painless
still on hold (_;)

Phoned up to cancel got through fine
but half way the lady said she would ring back and cut me off (_;)
Get the feeling I may have done that is there some way I can check ?

They did last week but not today. Anyway I went for the £5 TalkTalk sim deal with £60 cashback from Quidco

I only got offered the new normal rate of £9.99 a month for 250 minutes, 250 mb data

Did they offer you the £5 deal at all?

Just cancelled my 3 sims. Wasn't offered any renewal discount

As easy as you remembering to do it and them actually receiving your little envelope each time sounds simple but doesn't always work that way.

Do you know how easy & reliable it is to get cashback through redemptions?

Going to give my notice in tomorrow see what they say, also with regards to the Lumia 530 deal its worth letting people know to get it at £2.50 you via claim cash back via redemption :disappointed: other than that pretty good.

Best package offered was £5.72. So given 30 day notice and looking for new contract now. Hopefully will get another glich in time (_;)

That's a great deal!! I unfortunately need blackberry services for my Bold 9900 :disappointed:

Had my mind set on going to TalkTalk with their £3.75 a month offer or whatever it was - only to log in and see it's back to £5. Gutted!

I barely make calls or send texts - mostly use WhatsApp and FB messenger, so the less I can pay the better!

EDIT: Just logged back in to my TT account and seems like it's back on now X)

If anyone's looking for a good value (essentially) sim only deal, I came across this cashback deal - works out to be £2.50 month for 24 months on talk-mobile network AND comes with a free Nokia Lumia 530 offering a similar 250 mins, 500MB data, 5000 texts

Deal in black
Deal in green
Deal in orange

And don't forget Quidco/TCB as it is mobiles.co.uk/ that sell the deal.

What allowances come with the £5.22 offer - Data/Mins/TXT ?

Just gave my 30-day notice, and the best I was offered was the £5 deal. Shall shift over to Virgin, at least I shall not be charged more for Lyca phone calls.

Stupid question... but has anyone got a link to the live chat please, or explain where it is on the site? :smile:

When you guys cancel, you do know T-Mobile might phone you back with better offers, right?

Or potentially allow you to keep your £8 discount, if you upgrade to the £11 package, i.e. making it £3.22 or whatever. As it seems some people ITT are keeping their discount.

No. He mentioned that discount will end automatically at the end of contract. Just now rechecked on my app still it is showing as blank.

Has the end date changed on your discount booster?

To be honest that seems the best option. Either -

a. It just carries on at the current rate; or
b. I pay the full amount for a month and either haggle for the £5.22 deal or give notice.

If it does turn out to be the second option, not the first it is not a big financial cost. If it turns out that it would have been the first option, but now it isn't because I changed to the £5.22 option or cancelling, then I would be kicking myself.

As for whether it will roll on or not, personally I would not trust a T-Mobile call centre operator to tell me which way was up, so I certainly wouldn't trust them on something like this.

To confirm called CC and he confirmed that my discount will end on 20th :disappointed:

Mine is andriod

Ya I have same feeling... Just thinking to take a punt for month and then calcel it or check with CC upfront.. That is why I was stressing if it is same iphone app or Android one...

I have a feeling it will still end though

hmmm... Is It iPhone App? If so I am lucky.. My end date is showing as Blank

On the mobile EE app

Where did you checked? In my iphone App end date of discount is showing as blank

Mine has an end date of 19/11/2014

I just tried online chat and they gave me an offer of £5.72 pm for 12 months which I declined. I'll try again later .

Cheers for that, there is no end date for my boosters either.. i think it will be like this for everyone

How the hell is everyone getting offers of £5.22, or even easily renewing at original offer price and yet I'm still being told there is no discount available!!?? I'm just about ready to give up and move to another network... This is BS!!! :disappointed:

I found it on the My EE phone app.

on the tmobile online account, where can i find the date for the loyalty discount too expire?

No it's my other line that has 12 months left on it (and is a 24 month contract). This is just renewing at the same price, 12 month contract.

So the discount only applies for the first 12 months?

Was told on the phone today that my 2 "loyalty Discounts" would expire on the contract end date (20th Nov) so I can either pay full price or go back to PAYG :disappointed:

Really? Why would I lie?

They sent me an email of the transcript:



I've just covered my name and numbers, I'm not sure why some of the other numbers are starred out.

It might be that the original discounts were applied differently. I believe when I spoke to them on the phone, not long after starting the contract, they mentioned the discount didn't have an expiry date.

EDIT:
On my account app the discount 'boosters' have no end date.

EDIT 2:
I even posted about it

they dont do upgrades over live chat....

are you renewing you contract right?
how about you call up customer service now and demand them to transfer you to loyalty department...

bull

Oooo... has he been given a slapped wrist already!! The fight continues then! Would be nice if T-mobile were consistent with their renewal offers.

Well that was suprisingly easy. Just went on live chat to see what they could offer. Renewed for another 12 months at 22p (what I've been paying since the RPI increase), didnt even have to ask.

I spoke to "JB" and he wasn't budging on the price.

Just rang up EE, and they weren't willing to budge below £5.22. They apparently couldn't find an agent with that agent ID, and were asking for the agent's name.

Thanks, but I've tried that also with no success. I've just tried again and asked to speak to "JB" to be told no such agent!! I think you might have struck lucky, this "JB" might have been from another department and was just covering somebodies lunch. :disappointed:

no not midnight :neutral_face: , afternoon, i got transferred always to south africa as this was the only time i got breaks during work to do it.
if you dont get a result, let me know ill try finding who i spoke to as i noted it down somewhere

You might not get any further, but I got a live chat pop up whilst I was logged in to the T-Mobile website. Worth a try?

I don't think it's a good idea posting the agent ID but 53395 is a good number...

Can anyone advise on the best way to just cancel this contract? I got one last year, but have never actually used it due to poor signal. I had to drive about 3 miles to get a signal to activate it, and since then have never used it.
I know I should call them 30 days before expiry, but do I need to do anything else? Would like to avoid cancellation charges.

Could you please PM me the Agent ID, so I could speak to the same agent and get it sorted easily? :smile:

just to mention as 1 or 2 others have mentioned yes Tmobile, EE, Ornage can be difficult to deal with when trying to cancel any contract, I've had problems myself when in a similar postition before (funny enough on another free sim offer)

anyway for clarity here are the conditions as per there own web site

Case 3: I’ve come to the end of my minimum term and I would like to change providers.

If bought in a retail store, over the phone or on ee.co.uk:

You’ll need to give us 30 days notice by calling us. No early cancellation charge will apply.
Resolve your issue

If you have a query or a complaint, don’t hesitate to call us on the numbers listed below. Our customer service advisors will do their best to resolve your issue. .
Contact information.

Call us

If you would like to cancel a mobile phone or mobile broadband plan, call us on:

150 from your T-Mobile phone or,
08454125000 or 07953966150 from any other phone

ee.co.uk/hel…act

so it looks like if you need/want to cancel your free sim offer, to avoid any charges etc, you need to call 30 days before the last date of your contract

Then PM it. :grin:

I can think of one reason but the swear filter wouldn't allow it

You have to give 30 days notice - phoning in November is too late, and you will be charged for an extra month (full price).

SensibleSaver?

In my experience, T-mobile / EE are the worst company to deal with in the UK (and I used to work for TalkTalk) as they handle nothing effieciently, lie to and cheat customers. The network itself is also pretty poor - despite their amazing claim that they have the UK's best network. I moved to Three some months ago. Good quality network, free 4G and great customer service. CS might be in India but they're of good calibre and genuinely want to (and do) help.

i just called and they said 30 day notice,

so call up on the 20th oct to give the notice, i think they dont like you oO

I called them to give a notice they said I can't give a notice. I would need to call on the day my contract ends which is on the 23rd Nov. then I have to use the PAC to stop the contract. Also because a PAC takes about 2 days to go through I will be charged the full rate for those two days

Congratulations, Kilo12kc, and thanks once again for the info and advice. Just to clarify, by after 12 do you mean after midnight? Do we not get charged 50p for "priority access" after 8pm? Just a thought.

done that :smile:
hence why i said i can upload proof if required, as i made sure the rep i spoke to emailed me exactly the deals i have, also mentioning the £8 discount, however looking online i can take an early upgrade by 23/03/15 and upgrade date of 09/08/15... also got a text shortly after taking the deal confirming my tariff and payment and the discount.
i had made sure i got back up, incase they try charging me extra... they gave me this deal as when i even bought this deal last year, i bought it over the phone where i got the rep there to make a not of the duration, when i spoke to the loyalty department i asked them to read out the notes on the account out loud to me, inwhich one of the notes said something about not having an expiry for the discount on my account....
try calling after 12 as thats when i done it, had called them twice before they redirected me to the loyalty department as the upgrade rep kept saying they wont do anything, at which when i raised it with the loyalty team to check the notes there was no expiry. this point she told me i can get a phone contact however i have to stick to a sim if i want to keep my discount... which i did and got offered the same. just had to pay a small fee which i didnt complain about as i wanted this deal and was willing to pay the fee-still works out dead cheap

The £5.22 tariff is just an extension of our original tariff.

What is included in the £5.22 tariff?

I 4x verified with 2 different call handlers. Apology accepted :smile:

Just out of interest, why???

Please accept my unreserved apologies. I am shocked t-mobile have allowed such a large discount... Congratulations!! I appreciate your screenshot says you are on the £8/month tariff, so how on earth have you managed to get t-mobile to agree to £11/month discounts?? Personally, i'm no good at maths but even i know that doesn't add up!! May i also suggest you double check the expiry dates on the 2 x £4 discounts, as i've mentioned previously, it is possible that these will expire on the date of your now old contract end date.

Once again, apologies for the previous troll comment.

Why are you calling me a troll? I've just logged into my tmobile account, where it used to say early renewal date 04/10/14, it now says 04/10/15!

The exact same price plan, the only difference is there are more boosters added with £11 worth of discount in total.

Boosters I had previously were 2 x £4 "Discount Free".
Now I have 2 x £4 "Discount Free", £2.50 Discount Free, £0.50 Loyalty Free.

Here's some pics you troll :wink:

Im kicking myself for not noticing this before my previous reply to your post!! Care to tell us all how you avoided the T-mobile price increase in May?? :face_with_monocle: Nice work troll, you had me fooled!!

I used the online chat today and also got offered the £5.22 tariff.

However they have a £15.99 deal on EE, reduced by £3 (existing customer discount) to £12.99, and you get 2GB data, 4G, and unlimited texts and calls. That seems a good deal to me so I might go for that. Oh, that's on a 12 month contract.

I would honestly take what the agent said with a pinch of salt, in fact, if I were you I would accept the £5.22 offer. As has been mentioned a few times in the past, and repeated by me in my earlier post, all our £8/mnth "special offer" discounts have an expiry date equal to our contract date. After the contract end date, the contracts turn into a rolling 30 day contract with the price plan reverting to it's original price.

IMHO take the £5.22 offer, which lets be realistic, is a very reasonable offer... Especially considering some of us (me!) have been offered nothing but original tariff price (£8.22) as renewal offer. As I've said before, expect t-mobile to deny all knowledge of your phone call with the agent!

Hey guys. Here's my upgrade story-

Went in-store initially to ask what will my price be from renewal, told something like 9.99.

Decided to give the retentions team a try so phoned retentions a few days later, was told best deal would be £5.22 a month << Accepted that.

Sat at home bored and wanted a deal for the day so just decided to call them now (renewal day is tomorrow), took about 20 mins for someone to answer, told them I wasn't happy with the price I was quoted for upgrade, she put me on hold, said it was the best price they could offer. So i ASKED what if I left it as it was (1p per month) she said it would stay at that price. So I asked her to confirm this which she did, and said unless I upgrade then discount stays on the account.

I got her Agent ID and told her If I am charged a penny over 1p, then I will be quoting her words.

Worst comes to worse, they will have to reimburse every penny they charge over 1p.

Thanks for all your advice, still not getting anywhere with T-mobile upgrade team, retentions team nor cancellations/escalations for that matter. I get the distinct impression that after 8 years of loyalty, they no longer want my business!! :neutral_face:

Interestingly, last night I did manage to get to speak to a manager in the escalations team, (and no, before anybody asks, I will not mention their name!) who told me that no one had and no one will get their contracts extended for another 12 months inclusive of the "Special Offer" £8 discount, as any discount offered is first "authorised" by him and his team. Now, Kilo12kc, obviously I am not calling you a liar but I would strongly advise you to double check your online T-Mobile account to ensure that your contract has indeed been extended for 12 months and that your £8/monthly discount has been "re-applied" to the account for 12 months - Please remember the original discount would expire on your original contract end date and to re-apply this discount would require the original discount to be removed from your account and a new £8 discount to be applied, something which the system would not allow without first being authorised by the escalations team. All I'm saying is, double check, and if you are in any doubt, don't just wait for your 1st months bill to arrive then to be told you can't cancel the contract should you loose the fight - fight for it now!!

Suekimche - my strong advice would be to take as many notes as possible from your phone call to renew your 3 contracts at, as you previously stated, the pre-agreed price!! My guess is that they will claim to have no record of your original phone call. If on the other hand, you do manage to get all three renewed with no problems, please advise the thread on which team you dealt with and a specific person if at all possible. This will help me and the rest of us trying to renew the contracts for 12 months - my hope is that together, we will all get our contracts renewed if enough pressure is put on T-mobile!! Let's be honest, they were desperate to have our custom in the first p