This must be a mistake, t mobile have a sim deal on their web site which is completely free for 250 mins, 500 texts and 500 mb of data! Just got one and it went through ok!
To See if your discount is ending see comment #1662 or try to link below to jump to it
Use your rights to cancel if they do charge anything other than what is on the contract
lukekel5
18 Nov 13#3
Haha same thing happened 2 years ago and I had it free then when it was honoured but might not be this time.
Pindi
18 Nov 13#4
Possible £21 Topcashback?
elliotf1
18 Nov 13#5
HOT, ordered thanks
callumfm
18 Nov 13#6
http://www.t-mobile.co.uk/shop/sim-only/plans/
I called them up to ask about it and they're going to honour that price, but said it would be coming down soon. so I got 2!
kaylieaitken
18 Nov 13#7
The terms and conditions state that they can change the price if the contract. You will get it free for the first month and they will bump if up to £8 for the following 11 months. You need to stay in the contract for 12 months. It's a marketing ploy by them!
bethgooch5
18 Nov 13#8
anyome get asked for £100 deposit?
freebiehunter
18 Nov 13#9
Those costs only apply if you go over the inclusinve minutes/texts/data etc
Uns
18 Nov 13#10
Ordered, thanks OP
Steamy.Wee
18 Nov 13#11
Yes, but it has £8 per month discount, so £0.00 per month. SEE HERE
moneymaker33
18 Nov 13#12
You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset.
You are now connected with Maddox.
Maddox: Hi there, my name is Maddox. Welcome to EE, the UK's biggest and fastest network! How can I help you with your order today?
Dave: jUST SEEN A sim only contract for £8 p m with £8 discount per month making it £0 , Is this correct
Maddox: Hi dave
Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
Dave: What happens after 12 months
Maddox: It is free for first month only
Dave: It says free for 12 months
Maddox: Yes,as I have mention in the above statement
Dave: Monthly cost £0.00 a month for 12 months
Dave: Is it free for 12 months and does the contract then end ?
Maddox: You will be honored for 12 months
Maddox: you can proceed to check out
Dave: After 12 months will you be charged at £8 per month or does the contract end
Maddox: It will roll over and the charges may apply .
Dave: thanks
peterborough123
18 Nov 13#13
Callumfm called T Mobile and informed them of the glitch!!!!
mutley1
18 Nov 13#14
ordered one and thought i would be cheeky and get TCB as well. :smiley_cat:
anyhow, it states that I will get two and then waffles on about it being PAYG and that i can give one to a friend. hope they will hoour this. so tempted to get one in oh's name as well.
bulbasaur888
18 Nov 13#15
great find! £21 topcashback and a free sim deal, heatttttttttt
northerngeezer
18 Nov 13#16
Just got the email from T-Mobile saying that it was a pricing error but they will honour it. Yipeee!!!
ChrisPalmer
18 Nov 13#17
Mwhahah! TopCashback tracked.
lukekel5
18 Nov 13#18
It's showing up the £8 discount which will be free for 12 months
wajj2004
18 Nov 13#19
Your order reference is ***************
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
All prices on this page include 20% VAT
just had the confirmation email from T-Mobile.,
kharma45
18 Nov 13#20
My order summary is showing two SIMs, oops.
Still, both are free.
ayeshasi
18 Nov 13#21
Where is the option to live chat with them?
adamwilko007
18 Nov 13#22
hot if you dare risk it
chrisnfliss
18 Nov 13#23
Thanks so much for this deal :-) Just received the confirmation email that the deal will be honoured :-)
HankHandsome
18 Nov 13#24
this is HUKD - it's in the T's & C's to re-post confirmation or cancellation emails multiple times :grin:
EN1GMA
18 Nov 13#25
can they not start charging mid contract??
jordanb993
18 Nov 13#26
This is crazy, It actually works!!! Has to be a mistake!! Grab it before they catch on!!
stevenhp1987
18 Nov 13#27
Went to order one... got through the confirmation and there is two of them in my basket... Erm...
SilverBandit
18 Nov 13#28
Great spot, HOT! Ordered.
bargain2326
18 Nov 13#29
will just have to wait and see just ordered one
spannerzone
18 Nov 13#30
good luck folks!
Maybe you'll get lucky with Quidco or TopCashBack as well :grin:
kimmylee
18 Nov 13#31
Just ordered now and got the confirmation email, they've sent me this too: Dear Customer, Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk. We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Also, TCB has tracked at £25.25, which is fantastic :smile:
nayffy
18 Nov 13#33
Ordered 2, one for me and one for my sister! I have only got the confirmation email, and the email saying they will honour it for one of the sims though :worried:
n64play
18 Nov 13#34
thanks Petal, so far it's nearly 2 hours and no email...
BeerDrinker
18 Nov 13#35
I haven't seen a copy of the email for a few minutes. Can someone please post one?
Thanks in advance
heretostay
18 Nov 13#36
Can't see it
4COSI
18 Nov 13#37
i did !!
Charles546
18 Nov 13#38
Just ordered mine
Steamy.Wee
18 Nov 13#39
It does say "The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network"
Loeeza
18 Nov 13#40
Thanks ordered. I linked it with my existing tmobile account as an additional line.
lylebailey2010
18 Nov 13#41
ear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit www.t-mobile.co.uk.
legend474
18 Nov 13#42
I made 2 orders and on the first one I didn't use Direct Debit so a chat rep confirmed I will be charged 3.50 because of that... Now I have to go to store (on phone I always get indian reps and can't really understand them) and set the direct debit up... Kinda defeats the purpose of being free but w/e :grin:
freebiehunter
18 Nov 13#43
Wait until you get your new free sim and then if it doesn't work ask for a refund ho ho ho
meandu229
18 Nov 13#44
Great deal cheers OP anyone know if I add the 750mb booster is that 750mb total or 500+750mb?
jacenj
18 Nov 13#45
Confermation email to.already with them so if they alter and charge they alter the contract and I'll cancel this.
preecey
18 Nov 13#46
That used to be the case, but they now charge £1 a day if you go over.
However, they do send warning texts when you approach your limit.
neneromanovagirl
18 Nov 13#47
I thought they were meant to be fixing this "glitch"? it's still available 4 hours later....
UnicornRiver
18 Nov 13#48
Isn't the £8 discount for 1 first month only?
freebiehunter
18 Nov 13#49
As with any mobile contract although there can be 'price increases' they cannot charge £8 per month when the contract states £0.00 per month for 12 months, these deals will either be honoured or cancelled
alit22
18 Nov 13#50
Nice find OP :smile:
Ciarzo
18 Nov 13#51
thanks op
geegee-pinata
18 Nov 13#52
My tcb tracked at £25.25? Happy days :smile:
jawarwick
18 Nov 13#53
TCB has tracked at £25 for me for some reason!
fozzeh
18 Nov 13#54
Was it this one?
"Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Orange Wednesdays does not work on T-Mobile, even though they are part of the same company.
bmclare
18 Nov 13#57
Cause if you go over bundle you need to be charged. It's not a pay-as-you-go!!!!!! It's a monthly contract for £8 with a £8 discount per month
nayffy
18 Nov 13#58
"Each mobile internet option gives you a data allowance to use each month. We'll let you know by text message when your data is running low (80% of your allowance is used up) and when it has run out. You cannot use mobile internet on your phone to make internet phone calls ('VoiP'), to use your phone as a modem ('tethering') or for peer to peer file sharing. Please see the network management policies on our website for more information. We won't charge you any more if you reach your monthly data allowance, but if you exceed your data allowance, you will be charged £1 a day until your next monthly bill for each day you use data. Customers on £8 a month, £11 a month plans or £16 a month (12 month plan) or £10 a month, £13 a month plans or £18 a month (30 day plan) will have their service restricted if they use an additional 1GB over their inclusive data allowance."
scamster
18 Nov 13#59
signed up for one sim :smile: cheers matthewpod.
it does say near the bottom of the page that 'prices may go during your plan' but there's no harm in applying and asking if it is free each month for twelve months if not don't activate it.
frost1979
18 Nov 13#60
I don't think this is a mistake. I got the last offer 2 years ago when they did this and I'm still on T-Mobile now. Its a good way to get new customers and I bet they know that a certain percentage of the new customers will stay with them, or give the contract to a family member, which is what I will be doing with my son for xmas. Also I wonder what it actually cost T-Mobile for this contract, not a lot I bet.
matthewpod
18 Nov 13#61
It's free not £8 checkout and you'll see, called in because I was worried and they said yes it's free and they'd honour it lol what a mistake, get on it!
anwarlakdawala1
18 Nov 13#62
Although I have a sim-only contract with Virgin, and I use a lot more minutes and data than being offered here. But still couldn't resist the deal and ordered :smile:
freebiehunter
18 Nov 13#63
It's a tough one to decide when so expensive isn't it haha
aaaaaaaaaaaaaaaaaaaa
18 Nov 13#64
how to get to live chat
armindo
18 Nov 13#65
Freat deal but bare in mind its only 500 texts so this really is for people with the minimal amount of usage like kids
mummygardiner1986
18 Nov 13#66
just received this:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
computer3780
18 Nov 13#67
I wonder, why you do same mistake every couple years in same month? T-Mobile ?
daylesalmon
18 Nov 13#68
What's stopping T-Mobile from upping there contract to £8pcm after the first month. Just because they've sent an email doesn't mean they will keep there word? And that Offcom report doesn't go into effect until next year (3 months from the day the report was posted).
So with no "protection" as it were, I cancelled my order as they could just put the prices up after the first month and as the contract was made before the release of the Offcom Regulations then they will be able to carry the contract out until it's finished.
poolielad
18 Nov 13#69
well just ordered... will just cancel dd if they start charging...
preecey
18 Nov 13#70
4G is not available from T-Mobile. It's only available from their EE counterpart. The cheapest 4G plan from EE is £16 a month.
YouMuppet
18 Nov 13#71
Did anyone ask about more data options?
I was told that when i recieve the sim I could pay £3/month to change to the £11/month and get 500mins 1GB data
ssjinzo
18 Nov 13#72
i spoke to them via web chat hour ago they confirmed it but it crashed on me so i couldn't send the email and crashed the browser but he confirmed the offer and said it was a pricing error but they will honor the deal
Sprograt
18 Nov 13#73
I've just ordered one, I would advise anyone that ordered one to keep all emails and take screenshots so you have solid proof where it says £0.00 for 12 months.If its honoured this is a corking deal. Have some heat.
Loeeza
18 Nov 13#74
Anybody take any screen shots of terms and conditions. If so please would you share.
scooby353
18 Nov 13#75
i got confirmation email at 12.22 but still not had email about honouring that price, anyone else in same boat??
matthewpod
18 Nov 13#76
No all 12 months are free!
legend474
18 Nov 13#77
I ordered. Hopefully they don't **** me over.
Noctu
18 Nov 13#78
Ordered :smile: and hubby has ordered one too. Thanks to OP. Hot!!!!!!!!!!!!
freebiehunter
18 Nov 13#79
Yes, because that is the actual price of what the minutes and texts would cost "within" the inclusive allowance - it's doesn't mean you will pay that within the inclusive minutes, but for any outside of the allowance you will
JoanneH80
18 Nov 13#80
I got this on my order summary....
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
Colin_Girth
18 Nov 13#81
Email received from T-mob:
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly. We have had a lot of orders because of this error so please allow up to 7 days for delivery.
adamwilko007
18 Nov 13#82
what was the name of the deal you clicked on please on the topcash back website
is it this one "SIMO 12 Months £11-£16 Tariff "
wenttoabetterplace
18 Nov 13#83
Nice...just what I needed! Cheers OP
coolcat1234
18 Nov 13#84
i have called in and they have said i will not be charged. i have confirmed its totally free call in the sales department. they will tell you the same, this will be recorrected at 4pm he said so get it! besides you have 14days to cancel anyways
HUKDUSER94
18 Nov 13#85
I doubt anyone would get the cashback anyway, but it is still worth a shot. I was so excited when I saw this offer that I ordered on the bus journey home and forgot about TCB lol
Guy.H
18 Nov 13#86
Am I being daft here or have I ordered 2 by mistake? :grin:
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
All prices on this page include 20% VAT
zmdtk
18 Nov 13#87
Same wating, no 2nd email. 3 hours from first confirmation.
preecey
18 Nov 13#88
They are included. T-Mobile's website is all over the place. The only official price plan terms/brochures you should be reading are here:
yup, ordered at 12.45pm, had the order confirmation, but no email about honoring. tbh, i'm thinking with the sheer volume, some people will have been missed. im crossing my fingers i'll still get the sim, can always cancel inside 7 days if they start to charge.
preecey
18 Nov 13#91
No problem at all.
If I've managed to save at least one person money from dialling expensive 08 numbers using other means, be it a landline or another mobile operator, then I'm happy.
T-Mobile are, like I said, inconsistent in their pricing structure on their website, and people should really pay attention to the official PDF brochures to clarify what's actually inclusive/exclusive.
It is indeed bizarre that they would include 08 numbers and exclude voicemail as part of this SIM Only contract, but that's EE for you. Crazy, crazy, crazy.
UnicornRiver
18 Nov 13#92
Seems like the deal of the century, shame i need more minutes!! Would be good as data only for tablet, but don't want to get stung if i go over usage!
MrCheapo
18 Nov 13#93
Me, being a skeptic believes that this is not a pricing error at all, and that's it's an intentional deal to gain customer base. EE are suffering badly since the merger. Just my opinion :wink:
That's what you'd assume. Doesn't say that though. oO
Jiming
18 Nov 13#96
Made two orders. One has tracked for £20 with Quidco & one for £25 with TCB :grin:
flyan
18 Nov 13#97
Get in.
tazbegum03
18 Nov 13#98
Is this still available? Looks like it is! oO
marko4ever24
18 Nov 13#99
This happened last year or so got 12 months free no idea why people are are calling the mobile to alert them to this is just stopped many people getting it as site seems to be down now.
ceci_4
18 Nov 13#100
If I want 2 sims, does it matter to order on one transaction or better to order separately ?
Would I be charged if ordered 2 at one go?
Thanks all
Holly1985
18 Nov 13#101
Thats weird still works for me, just try leaving a window open on the tmobile site for a bit and you should get a chat pop up :smile: my signal is finally back yay :grin:
Loving all the extra deals being posted about this lol seen 4 or 5 now
bobjohnson
18 Nov 13#102
Looks like you've ordered 2
tamboss
18 Nov 13#103
so this is an official confirmation e mail ?
HankHandsome
18 Nov 13#104
no you haven't ..
Mucus69
18 Nov 13#105
I chickened out and didn't go through with the order :stuck_out_tongue:
Congrats and good luck to those who were successful.
kharma45
18 Nov 13#106
Same here, no TCB tracked either.
Transformers
18 Nov 13#107
UPDATE: I've just received the 'Official T-Mobile Honour' e-mail as well. Happy days. :grin:
skittle
18 Nov 13#108
Yes check spam. First email in inbox, confirmation been sitting in spam folder for hours.
ism
18 Nov 13#109
thanks OP went for it and ordered 2 by mistake
if i get them i will keep them and transfer one old number and use the other when run out of credit
i dont mind switching sims
adm9147
18 Nov 13#110
The link OP has provided is for the Combi sim, here is the link for the nano sim.
I've still got 1 month remaining on my current tmobile contract, would they allow me to transfer my number across once that ends?
spannerzone
18 Nov 13#113
Maybe they'll also miscalculate your order like mine a while back where I pay less than I should... you lot might end up earning money from Tmobile :P
BignRed84
18 Nov 13#114
having problems trying to find £20 TCB or QuIDCO offer
Dark_Titan
18 Nov 13#115
It's so others don't have any doubts that they wont honor it up ****
freebiehunter
18 Nov 13#116
Exactly
mcveigh
18 Nov 13#117
can someone please clarify that it's completely free for 12 months? am i missing something?
simplyjimbo
18 Nov 13#118
if you have any charges over your free allowances etc extra data use or calls
penney13
18 Nov 13#119
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Heads up guys quidco trackin at £20..not sure which deal i clicked tho
MrCheapo
18 Nov 13#121
It's not a glitch. It's on purpose to get lots of new customers as they have lost loads since the EE merger and quality of service issues.
timmyboy147
18 Nov 13#122
just missed it. argh
HankHandsome
18 Nov 13#123
well i'm sure you thought that was funny ..
heathergreen1
18 Nov 13#124
Same here. :smile:
preecey
18 Nov 13#125
Unfortunately, that is no longer the case. You will be charged £1 a day if you go over the limit, however T-Mobile will send you several texts to warn you in advance when you're approaching/have met your limit.
silverchriz
18 Nov 13#126
The £8 discount is for 1 month only then you start paying £8 for 12 months.
TomChicaBomb
18 Nov 13#127
DONT FALL INTO THEIR TRAP!! The contract price can be changed at any time by them. After the first month you'll be charged £8. If you still want this deal i'd recommend choosing giffgaff instead, £10 a month for unlim. texts, 500 mins and 1GB data, with no long contract, just month by month.
THE BIG PHONE COMPANIES ARE RUBBISH!
riamo
18 Nov 13#128
jus rang them and they said they are aware of the pricing errors and are working on getting the issue fixed on their website and that people who have already ordered will most likely have their orders cancelled. :thinking:
drew9162
18 Nov 13#129
Thanks, just signed up! Would be great if they honoured it.
Loeeza
18 Nov 13#130
I think we have 14 days to cancel if the sims not activated.
HankHandsome
18 Nov 13#131
Quidco has tracked at £20 quid for me .. as someone has already said .. happy days :grin: :grin:
and i've also just got the email confirming it will be honoured as well .. oh look .. i'm not cutting and pasting it either :wink:
HankHandsome
18 Nov 13#132
they probably do it expecting a certain percentage of people to stay with the company after the year is up.
marko4ever24
18 Nov 13#133
Dayle you will regret it when it gets confirmed you had nothing too loose
Petal
18 Nov 13#134
I think that since they have confirmed it in live chat and sent so many emails that you'll have no problem getting it honoured though.
vvee
18 Nov 13#135
Yeah, I never thought of the fact that people will go over their allowance, hence, the extra fee. Think I am gonna put through another order and cancel the one without dd. Thanks.
freebiehunter
18 Nov 13#136
You might end up paying the full £11 per month if you change the tariff as such as you would be changing the contract
waltontony
18 Nov 13#137
Just contacted T Mobile "Live Chat" who have told me it is a mistake and I will be charged £8 per month after the first month, and to contact customer services when I receive the SIM to cancel the contract !
Just be aware of this !
Treab
18 Nov 13#138
They dont have that right... only a percentage increase... a percentage of 0 = 0.
Supersid
18 Nov 13#139
Just received an email saying that the price of free was an error but they will honour the deal.
Happy days.
:grin:
n64play
18 Nov 13#140
TROLLLOLOLOLOL
Transformers
18 Nov 13#141
Agreed. I wish T-Mobile included voicemail as part of their allowances too. I think Virgin Mobile still do it, they are the only major network provider to do that; I may be wrong though.
I usually use WeQ4U or SayNoTo0870, but for some numbers like for PlayStation Support, there isn't any other alternative whatsoever. WeQ4U says it can put me through to PlayStation Support for free, but it puts you through to the the wrong department instead - it did the last time I tried it anyway (earlier this year). So if this SIM card does allow me to call 0844/0871 numbers etc, than preecey you're a star mate. :smile:
preecey
18 Nov 13#142
Absolutely.
The Nokia Lumia 520 is an excellent beginners' smartphone.
My full review of the Nokia Lumia 520, as written on the Carphone Warehouse website back in April:
matthewpod
18 Nov 13#143
Nope it's free for 12 months seriously I called and checked!
fufufu
18 Nov 13#144
How did I get cashback after I've ordered it?
Taff
18 Nov 13#145
Wow!
gemma_powers
18 Nov 13#146
So I haven't had the second email the live chat says about.... Lets see. I'd rather them not honor it than start quoting offcom and stuff at them! Judging from what people have posted I'm pretty sure we could get out of it if they start demanding £8pm but if they do that I'd rather them just cancel my order!! fingers crossed! I would love to go onto live chat myself but its asking for t-mobile details I don't yet have! or am I missing something?
ayeshasi
18 Nov 13#147
Anyone have a link on the website for live chat? Been searching but cant find
darkovo
18 Nov 13#148
Might as well give it a go :smile:
freebiehunter
18 Nov 13#149
So, as an experiment i left an order at checkout to see if I got the encouragement email from T-Mobile to complete the checkout... and I did - asking me if i'd like to complete my order that I still have in my basket HA HA that's how keen they are to honour the 'price glitch' - it's a clever marketing scam as they will defo gain a lot of new customers and quite a few will exceed the minutes/texts/data inclusive usage or will continue after the free 12 months, so T-Moble will always be quids in :smile:
simonsdeals
18 Nov 13#150
Worked for me, got an email confirmation:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
I ordered at 3.58pm so if you're right about the 4pm correction, timing is everything it seems :smile:
Gonz
18 Nov 13#155
It quite clearly states
SIM cost - FREE Monthly cost - £0.00 a month for 12 months
and because they're honouring the offer by sending you the sim/s out to you then they can't possibly charge you anything. even if they say that the first month is free and the rest aren't. they're not telling anyone that.
as far as anyone knows it's a special offer where it should be £8 per month, but they're giving them away for £0.00 month for 12 months.
timmyboy147
18 Nov 13#156
logging off this as i am fuming!
Ridgehead
18 Nov 13#157
Thanks OP. Got deal but on last one went through TCP (as forgot on first), cash back did track but now gone to zero. Still cracking deal.
Badbear
18 Nov 13#158
Which smartphones would this sim work with? Would I have to buy a smartphone from t-mobile for this sim to work?
apollo0073
18 Nov 13#159
anthole, the last time this happened a year or so ago i had an email saying i had poor credit rating. i had NO CREDIT RATING because i have never taken any credit. i wrote to them because i was furious that i also have never missed a payment for anything in my life. within a week they wrote back and honored the contract unbelievably :smile: well worth it
Sylwianotts
18 Nov 13#160
"Prices may go up during your plan" ... so they can start charging you more once you've bought one?
friendlytiger
18 Nov 13#161
Brill, thanks
willww
18 Nov 13#162
Got 1, let's see what happens.
Was tempted to get 2 but not worth the extra hassle if it goes wrong.
kharma45
18 Nov 13#163
I'd imagine so.
spannerzone
18 Nov 13#164
Oh you joker.
Wait you're serious?!?! oO
vvee
18 Nov 13#165
Thanks for this, fingers crossed. Was I right not to give direct debit details? Someone mentioned a £3.50 a month charge, but can they charge you this for payment if there is, well, no payment due?
morpheus
18 Nov 13#166
One in the bag for me. Cheers OP
n64play
18 Nov 13#167
i've had an order confirmation, but i've not had an email saying they'd honor the deal like others have been getting, how long did it take to arrive?
freebiehunter
18 Nov 13#168
You can order up to 3 on 1 transaction. As it's not really a price glitch it doesn't matter whether you order 1, 2 or 3
BignRed84
18 Nov 13#169
last time Tmobile did a similar mistake/offer etc TCB/Quidco paid out, I got £50, as did a number of others
northerngeezer
18 Nov 13#170
No....I got the same when I confirmed the order...Oh well
ando
18 Nov 13#171
yes, been posted about a 100 times upto now, hopefully hit a 1000 by the days end :disappointed:
Loeeza
18 Nov 13#172
You wouldn't dare! Lol
ando
18 Nov 13#173
haha
welsh.ham
18 Nov 13#174
exactly the same boat phoned web sales team and they have promised to honour. Makes my blood boil that others have had that email yet despite being a t mobile customer for past 15 years they can,t be bothered to send me an e mail
novak100
18 Nov 13#175
UPDATE: I've just received the 'Official T-Mobile Honour' e-mail as well. Happy days. :grin:
nayffy
18 Nov 13#176
I got both my emails, ordered at 13:33, got the confirmation email straight away, then the one saying they will honour it at 13:50. I registered for "My T-Mobile" at the time of ordering and just checking now "22:55" it still says it's processing! They're taking their time haha
lakmii
18 Nov 13#177
It says "Prices may go up during your plan". So if they decide to increase the price from £8, then you will have to start paying the additional amount because you are tied into a 12 month contract.
Am I right?
madaleigh
18 Nov 13#178
Worth a go!
Thanks
Jonesy.Boy
18 Nov 13#179
here's a link to my chat window with Edwin the T-mobile rep: dropbox.com/s/1…pdf
freebiehunter
18 Nov 13#180
That's the usual t-mob details though, also same as when they did this "free deal" last time as I remember the same discussion then lol
senukas
18 Nov 13#181
My TCB tracked at £25.25 BUT they have pulled off cashback on £8 tariff! Still 12 months free talk is great as I will use the minute to call friends in Europe :smile:
ayeshasi
18 Nov 13#182
also got email
Dear Customer, Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk. We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Can someone quickly tell me please, what do you click on to get TopCashBack?
I can't see anything for SIM Only plans for under £11? :disappointed:
marko4ever24
18 Nov 13#184
Dayle you will regret it when it gets confirmed you had nothing too loose. "Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
tremble
18 Nov 13#185
I've just ordered, couple of minutes ago and TCB tracked already @ £25.25
Loeeza
18 Nov 13#186
Maybe for any calls made outside the allowance.
Guy.H
18 Nov 13#187
Not sure how that happened. Oh well, no bad thing. Will keep one safe and hope it turns into a rolling contract at the end of the 12 months......
howieboss
18 Nov 13#188
Is this still working?
masekwm
18 Nov 13#189
Wrong, they increase the price based on the pre-discount price.
But if it's over a certain percentage you can quit the contract.
coolnow
18 Nov 13#190
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
I'm pleased, i left them after a 2 year contract because Giffgaff were cheaper but i've come to realise TMobile/EE had coverage everywhere i go, something O2/Gifgaff haven't rivalled yet.
sdoherty1000
18 Nov 13#191
Havent had a confirmation email yet. Does anyone know the link for the live chat?
Treab
18 Nov 13#192
Same only took 6 hrs lol :grin: Now i await my call regarding my current phone upgrade so i can use this sim as a back up :grin:
Badbear
18 Nov 13#193
Thanks once again preecey. Is this phone unlocked wherever I buy it from (for example, Amazon), or would it have to be from Carphone Warehouse?
silverchriz
18 Nov 13#194
i just spoke to the t-mobile web chat and that's what they told me.
Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
chris: so i dont pay anything for 12 months?
Maddox: Chris it will be free for first month only
chris: so after the first month it's £8 a month for 12 months?
Maddox: Yes that's right
marmaluke
18 Nov 13#195
Vicky: Hi Luke Vicky: I'll explain Vicky: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected Vicky: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
cuscus97
18 Nov 13#196
It's a classic bait and switch, I bet the majority of people will use it for a year and then accept any price hikes, and T-mobile get a whole raft of extra customers. Still, very hot deal for the next year and just make sure to "reappraise" it in a years time.
fozzeh
18 Nov 13#197
Put 2 in basket, 3 come through on order!
Hope Quidco logs too.
samuelphilipt
18 Nov 13#198
It could be the sim is free, however when you buy they ask for the Bank details for direct debit and looks like there will be a monthly £8.
Package 1 1. Your SIM T-Mobile Combi SIM FREE £8 discount’ 2. Your price plan SIM Only £8 - 12M £8.00
I May be wrong but just thought i will let you know.
AgentSingh
18 Nov 13#199
Ordered. Great spot! Cheers mate
freebiehunter
18 Nov 13#200
Yeah i looked back through emails and end of Oct 2011 was the £10 per month contract for free, and again in 2012 it was similar. Notice that the online chat reps even reply with the same stock answer regarding the 'glitch' ha ha
HUKDUSER94
18 Nov 13#201
Can you pay a little extra to get 4g?
Petal
18 Nov 13#202
Has anyone managed to contact them about not putting direct debit details in?
meandu229
18 Nov 13#203
Can I add a booster to this, I cant see much about it on the website?
welsh.ham
18 Nov 13#204
Really worried have not had second e mail ordered hours ago now
iRuman
18 Nov 13#205
Existing T-mobile customer, this will be added as an additional line and 100% free for 12 months. Just ordered one online and looking forward to the up coming battles.
Rastafari
18 Nov 13#206
What if I need more data than 500mb per month?
Gonz
18 Nov 13#207
You can buy one off me for £50 :smile:
mrwhitelabel
18 Nov 13#208
yup its an £8 a month tariff you get billed, but as shown in my above pic, they add on the discount, so it will balance out
mine used to be £10 discount for the first 12 months
Transformers
18 Nov 13#209
:grin:
preecey
18 Nov 13#210
I can't vouch for it being unlocked if you buy it from a retailer other than Carphone Warehouse.
Carphone Warehouse's phones are almost always unlocked. Except for the iPhone, which locks to the network it connects to first.
freebiehunter
18 Nov 13#211
And where does it say that? It clearly states £0.00 for 12 months - just before clicking view basket and checkout
urbanlegend11
18 Nov 13#212
is combi sim a micro sim ?
bear807
18 Nov 13#213
Ordered the nano ones and happen to turn up the combi one is in the basket too. Hmmmmm so after month 11 ring them and cancel the contract?
j41sal
18 Nov 13#214
no. best would be transfer to another payg and ask for pac number straight away then transfer number back to tmobile
preecey
18 Nov 13#215
Plus 7 days under the DSR if you have activated it.
BignRed84
18 Nov 13#216
where can't see this option
HankHandsome
18 Nov 13#217
here we go .. something a bit different to re-posting the same email .. confirmation it tracked in quidco ..
Petal
18 Nov 13#218
Where on the site is the link for the live chat?
vvee
18 Nov 13#219
Has anyone who hasn't given direct debit details gotten a confirmation?
Holly1985
18 Nov 13#220
DD is there to take payment for costs outside contract, and it's a standard part of a setup application as usually you would have something to pay each month.
Guy.H
18 Nov 13#221
So you have only ordered one and that is just a strange confirmation or you have also ordered 2 by mistake?
foxh0und1
18 Nov 13#222
yeh ok, if you say so...
that's total BS.
They aren't legally allowed to advertise it for £0 then charge £8, and when they say things about price changes, they can only be very small, not £8 difference or you have the right to cancel at anytime.
heidetto
18 Nov 13#223
It says "In order to completed this purchase you will need to pay a deposit of £100.00 taken from your card."
gill21
18 Nov 13#224
Thanks (_;)
Transformers
18 Nov 13#225
Order went through approx. 2:45pm or so, and I still haven't received the 'Honouring price glitch' e-mail either. I've just got the Order Confirmation e-mail so far (the automated one). So we'll just have to wait and see...... :smile:
preecey
18 Nov 13#226
The SIM will work in any smartphone; as long as it's unlocked, or was previously used on an EE-based network like Orange or Virgin Mobile.
If you have ordered a Combi SIM, it will fit both standard SIM and micro SIM slots.
If you have ordered a Nano SIM, it will only fit the iPhone 5, 5C and 5S.
alit22
18 Nov 13#227
Quick question here. I'm at the end of my tmobile contract and would like to use this free plan but keep my number. I know I will have to get my PAC code and port to another network to do this. I'm in no rush really, but would one of the free payg sims from online work. And would I need to top it up before getting my PAC code from them to then come back to tmobile. Sorry for the long winded post. Thanks
Predikuesi
18 Nov 13#228
If it's too good to be true ..... you know the rest :smile:
stevenhp1987
18 Nov 13#229
And any change from £0 to £8pm would be higher than the rate of inflation etc. and thus, you can leave your contract for free...
Too risky. If there is a clause that states that they can increase the monthly price you can bet your bottom dollar that you will be paying for this in a month's time.
LetoKynes
18 Nov 13#232
Will be interesting to see where this leads.. not brave enough to take the plunge myself though :stuck_out_tongue:
RK94
18 Nov 13#233
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
__ NOW THATS WHAT I CALL CUSTOMER SERVICE!!! __ Woohoooo!
Petal
18 Nov 13#234
Is there no way to avoid the £3.50 a month charge then if you didn't put your direct debit details in then?
CHUTNEX
18 Nov 13#235
About 2 hours,my email has just arrived. I'll be filng it away for future reference!
freebiehunter
18 Nov 13#236
You're not missing anything, it is free for 12 months, but you could always read the 17 pages on here if you're still not sure ha ha :wink:
brandlew
18 Nov 13#237
Ordered for 2 kids - Can you put a lock on the internet usage to stop them going over? and can you check how many mins and Text allowance you have left half way through month? Thanks
styla
18 Nov 13#238
Hmm ordered 2, email shows : Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
All prices on this page include 20% VAT
God knows if I receive 2 or 1 now LOL
Transformers
18 Nov 13#239
Who said all the SIM cards are for him/her?
dpwp may give them to other family members instead, i.e. one SIM card for each person. In my honest opinion, that's not greedy.
ando
18 Nov 13#240
buy elsewhere
metalman
18 Nov 13#241
Managed to get mine done in time,conformation email arrived ,happy days
freebiehunter
18 Nov 13#242
Congratulations on registering here just to tell everyone those three wise words "it's not free" - if you are still concerned you should perhaps do as amir suggested and I quote:
as that also made me laugh :wink:
mutley1
18 Nov 13#243
happy days. got email to confirm that they will honour the price glitch.
Reecapp
18 Nov 13#244
your sim needs to be active no topup, i would recommend vodafone or maybe even o2, you dont need a top up for activating
Max-Power
18 Nov 13#245
Ordered, lets hope we get it!
According to my screen it says I pay nothing each month, so they have to honour that!
stevenhp1987
18 Nov 13#246
It's both. It's a regular size sim which you can push out part of it to become a micro sim.
Good job op I have ordered one too. Nice find. I hope this reaches 1000 degrees!!
mad.muppet
18 Nov 13#251
Took a risk and ordered on for my other half. If it fails, it fails. If it doesn't he'll have a nice freebie :smile:
wenttoabetterplace
18 Nov 13#252
"Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Definitely a marketing ploy - but I'm game :smile:
serencadi
18 Nov 13#253
If you gave them DD details, call your bank and do a Direct Debit indemnity claim. I've had to do one twice this year with VirginMedia 'cause they charged me for installation in the first payment (when it was supposed to be free), and then they increasedthe monthly rate without telling me, causing the account my bills go out of to go into unplanned OD. I'm with Halifax, and on both occasions they had the money back into my account (at no cost to me) within two hours of me calling them. (I also informed Virgin I was doing the claim each time due to them taking the wrong amount, so that probably helped with no extra charges from VM either).
TCB didn't track for me, but the £8 a month plan is there if you put in a cashback tracking claim. I felt well scabby putting in that I spent £0 and expected £20 casback oO
BignRed84
18 Nov 13#254
once the account is live, I expect you can, although there will be a charge
HUKDUSER94
18 Nov 13#255
I'll just keep telling myself that nobody else will get it, just to cheer myself up lol
dpwp
18 Nov 13#256
One for me, the girlfriend and my little brother. Whats the problem? They are being honoured Ive just been in contact with a member of staff
thehottest
18 Nov 13#257
I've just got off the phone to t-mobile- It's not a glitch, it is a limited offer which is only available until they fill a 25,000 quota
nascent
18 Nov 13#258
And that fact it took the over 5 hours to 'fix the mistake'. Even if they couldn't fix it, it's simple to just remove the offer until it's fixed.
scooby353
18 Nov 13#259
my cashback is tracked just no honour email
eset12345
18 Nov 13#260
Got one too, how generous of them, and I'll like to thank the marketing team for this pure spark of genious.. Now if apple would follow suit, I could do with a new tablet.
alit22
18 Nov 13#261
Ok. Awesome. I'll give it a go. I've ordered some Vodafone free sims. I think you get 30 days to use the PAC code anyway, but it's worth the effort to pay £0 per month :wink:
senukas
18 Nov 13#262
HOT! This deal is BURNING!
TCB £20.20 on top :smile:
Well, ordered, got confirmation, took screen shots just in case. So now just need to wait for cashback payment and cancel the contract afterwards. £20 for half hour job, nice :smile:
Holly1985
18 Nov 13#263
I ordered and chose not to put my DD details (so no worry of money dissapearing) or you can just cancel the DD before the payment is due so if they try to charge after the first month will call them and cancel as they are breaching contract.Although the price is £8 per month so it's pretty cheap so may just keep it lol
freebiehunter
18 Nov 13#264
or wait and see if it just rolls on at £0.00 :wink:
lil_tiger
18 Nov 13#265
my error - hence the deleted post - I had inadvertantly locked my basket.....nevermind :smile: seems still good to go...
kimmylee
18 Nov 13#266
my TCB doesn't have a £25 value - what is the description called please?
HankHandsome
18 Nov 13#267
and 1000 re-posts of the same email ! wooo ! (i know i'm being sarky .. heh)
HankHandsome
18 Nov 13#268
can't you talk to someone on the live chat and ask them to change it ?
birdyboyuk
18 Nov 13#269
I went for it!
HankHandsome
18 Nov 13#270
fair play .. did just read it's not available so no worries
Loeeza
18 Nov 13#271
If you still have the sim in your basket your order may still go through. I was not sure to get another for my sister or not but i just went back onto tmobile site and it was in basket and i have just placed the order.
sach1636
18 Nov 13#272
I am not hoping for this freebie to be honoured. Too good to be true. I ordered, took screenshots. If they charge, I will cancel.
For some reason order shows,
Package 1 x 1 FREE FREE T-Mobile Combi SIM PAYM -£8.00 FREE SIM Only £8 - 12M £8.00 Package 2 x 1 FREE FREE T-Mobile Combi SIM PAYM -£8.00 FREE SIM Only £8 - 12M £8.00
brandlew
18 Nov 13#273
I will be contacting them by email before using the SIM to confirm this is £0 charge for full £12 months - How can one advisor say different to another.
a6unx
18 Nov 13#274
needed a data sim for my iPAD. Cool
monogram
18 Nov 13#275
No... thats £2.4 million at retail cost. Chances are only 0.01% of people that signed up for this deal would actually be willing to pay for this deal at full price.
This deal will cost them pence per month. For those pence, they now have a database of who we call, when, browsing patterns; all kinds of data they can share or sell on. They probably couldn't 'recruit' customers in a cheaper way!
mrwhitelabel
18 Nov 13#276
in 11 months time
Badbear
18 Nov 13#277
Thanks preecey. T-mobile person told me it would only work with a phone from them! I've never had a smartphone before and really have no idea what I'm doing :smile: Where is the best (and cheapest) place to buy an unlocked smartphone, do you reckon?
robot1000
18 Nov 13#278
Anyone know what happens at the end of the 12 month contract?
onedigitless
18 Nov 13#279
freebiehunter
18 Nov 13#280
Welcome to HUKD I presume you have a keen interest in Giffgaff
preecey
18 Nov 13#281
08 numbers are included as part of the 250 minute allowance, even the more expensive 0871.
Check the thread out. They can't do it in excess of inflationate costs they incurr mid contract (and contract starts when they accept your order and send the SIM).
£0 to £8 is pretty big. Infinitely unquantifiable.
legend474
18 Nov 13#283
How the **** do I cancel an order? I made one without the direct debit and don't want to get charged 3.50 because of that!
So would that mean if we pay 50p a month T-Mobile won't increase the price of the plan?
fozzeh
18 Nov 13#285
Technically speaking, if there is a significant change in your contract (price change, it ending) they have to notify you...so you should see it on a bill/get an e-mail in 11 months time (think it's in the the Credit Consumer Act). Applied it to Tesco when they 'forgot' to tell me when I was stoozing and 'had to pay' £50 in interest...soon got changed to the 'right' amount of £4.63...
HankHandsome
18 Nov 13#286
1027 degrees now - well done OP :smile:
preecey
18 Nov 13#287
If T-Mobile have themselves confirmed that they will be honouring the deal, why on earth are you worrying?
BignRed84
18 Nov 13#288
you can check the allowance used/left both on the phone by texting al to tmobile (think its 250) or you can check it on-line when you set up the on line account
northerngeezer
18 Nov 13#289
No....I got the same when I confirmed the order...Oh well
ando
18 Nov 13#290
don't rise to it, buy as many as you like, like any other member
HankHandsome
18 Nov 13#291
that suggests issues with your credit rating i would have thought, or the fact you've been a customer of t-mobile previously and still owe them money
why phone ?
this thread would have told you all you needed to know ..
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Is there an email address to contact them about this deal?
rawhero
18 Nov 13#308
ORDERED!!!!
OneLiner
18 Nov 13#309
For those that have mentioned cashback through Topcashback, Quidco etc, what option are you selecting? I cannot find one relevant to this deal.
Dolphin123
18 Nov 13#310
Might sound like a silly question but how do you turn voice mail off?
Thanks
preecey
18 Nov 13#311
No problem.
If you're looking for your very first smartphone, I'd look no further than the Moto G from Phones4u. It is the best-value smartphone out there and performs exceptionally well for the price:
if you dont want to keep the contract give 1 months notice and cancel it
jordanb993
18 Nov 13#313
I'm not sure why you've been told that?? I just asked to speak to a supervisor and they confirmed that it would be free for the whole 12 months
BeerDrinker
18 Nov 13#314
Also, if they decided to increase the price due to inflation would it be 3% (or whatever the rate is) of £0?
Jaestar69
18 Nov 13#315
Just got one, I hope it's honoured!
lukekel5
18 Nov 13#316
Got an email from T - mobile saying to ring them!
stewr7
18 Nov 13#317
Managed to get the deal thanks Op! :-)
YouMuppet
18 Nov 13#318
Forgot to thank OP, cheers pal :grin:
vickywil5
18 Nov 13#319
I ordered one, everything went through, so thought I would get another one as well for my son but when I done this one I was asked for £100 deposit, gutted I didn't see you could change the quantity when I first done it.
ngneerz
18 Nov 13#320
Just received an e mail from T mobile stating, "Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
You can see by registering online with them and im sure you can phone them to notify or put a lock on .
Dolphin123
18 Nov 13#323
Can you really get Quidco on this Lol?
monkeydribble
18 Nov 13#324
Remember to screen shot the deal.. we can all inundate them with screen shots and emails if they try to back track.
coolcat1234
18 Nov 13#325
where does it say this? yawnnn
rawhero
18 Nov 13#326
can't wait for mine to arrive. i wonder what will happen after the 12 months? will this contract be free forever after we renew the deal. they certainly can't force you to pay
TonyLeMesmer
18 Nov 13#327
EE (EE)
Looks like Christmas came early for some T Mobile customers. We're aware of the deal online, which is now removed. We'll honour any sign ups
If you have a Carphonewarehouse near you go speak to someone in there as 90% of payg mobiles came unlocked to any network even if they were sold as for example a vodafone branded phone (not sure what this is like now as my friend o longer works there) . Or you can just buy a phone on Tmobile and use the sim from this deal or just get a phone unlocked, most phone shops will do that
EDIT:
YAY just got my "we are honoring the glitch" email :smile:
preecey
18 Nov 13#329
For under £100, yes. 100%.
Adao
18 Nov 13#330
just messaged an online advisor also
states it will be honored only for the first month? as it is an error?
theworkingdead
18 Nov 13#331
Yes
Can be used full size or pop the middle out for a micro sim.
lil_tiger
18 Nov 13#332
So if the contract is 0.00 for 12 months, after the 12 months would it still be 0.00 per month, or will it jump up? Just thinking everyone who has ordered would need a reminder to cancel in 11 months otherwise they will be stung with charges....
Phani
18 Nov 13#333
this is full text
Inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 and 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network.
RK94
18 Nov 13#334
Trying to access the live chat, randomly pops up when your on their website but its not coming. Been waiting ages.
hamvatanha
18 Nov 13#335
I did ordered mine for free and Now I have received this email from T-Mobile :
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
i tried to scan over them but just wanted to be sure lol. thanks!
chegwin
18 Nov 13#339
£25.25 Tcb tracked, hopefully that pays out too. :smile:
freebiehunter
18 Nov 13#340
There is no risk, surely you've seen all the confirmations on here and the discussions with T-Mobile. It's an easy contract to cancel if anything did alter
TK2013
18 Nov 13#341
Only thing to note is 'Prices may go up during your plan.' but this is usually only a couple of quid. But still a good deal if it remains free for 12 months. We will have to wait and see what happens. If you leave before 12 months you will have to pay cancellation fee!
the.gooner
18 Nov 13#342
Clearly a marketing ploy and one I am happy to take advantage of. If it were a mistake it would have been pulled by now. Ill just set a reminder on my phone of the day I need to call and cancel!
zayysdffd
18 Nov 13#343
its not free
Transformers
18 Nov 13#344
I know the brochure says that, but I still don't believe it to be honest. Even landline providers like Sky, BT etc, charge for 0844, 0871 numbers etc, there's no reason why T-Mobile would offer it for free; or as part of your allowance anyway.
Even Sky's (Sky Talk Anytime UK) call package for £5 a month, only includes 0845 and 0870 numbers, any other premium 08 number is charged for. I'm sorry it just doesn't add up, if landline providers don't offer it at all (for all 08 numbers), then why would mobile phone operators?
I'm not having a go at you personally by the way, I'm just confused. :smile:
kieranjam
18 Nov 13#345
I've just received the 'Official T-Mobile Honour' e-mail as well. Happy days.
Badbear
18 Nov 13#346
For the sim free version it is coming up as £115. But the o2 one is the £79.95 price. Are you telling me they are the same thing?
freebiehunter
18 Nov 13#347
Yep, if it states £0.00 per month on the contract that's what it costs. If they suddenly charge £8 you can just cancel it as it's a breach of the terms of the 12 month stated price :wink:
jay_leeds
18 Nov 13#348
cheap tricks or a genuine mistake. EE getting clever or really thick.
moneymaker33
18 Nov 13#349
Make sure you cancel after 12 months or charges will apply
zerowing
18 Nov 13#350
Worth a punt
Gabriel959
18 Nov 13#351
If you read that it says Free at the top for Pay Monthly. It also says it costs £8 but then there is an £8 discount, plus on the order confirmation it says it is free
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
Charles546
18 Nov 13#352
Just got my confirmation email saying they will Honour the glitch!!! Thanks op !!
lil_tiger
18 Nov 13#353
£20 Quidco tracked for me too :smile:
Seannyboy
18 Nov 13#354
Sean: is it free for 12 month ? and how long is the contract for ? Vicky: Yes, its free for 12 months Vicky: Its a 12 months sim contract Sean: so just to clarify i will not get charged anything at all for the full 12 months ? Vicky: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected Vicky: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
preecey
18 Nov 13#355
Yes.
nayffy
18 Nov 13#356
I got the "Honoured" email about an hour ago, order status on My T-Mobile says it's still processing :disappointed:
freebiehunter
18 Nov 13#357
Quidco tracked and was then declined on the 2 previous t-mob price glitch deals for me
ando
18 Nov 13#358
why it's on your order email and then the 2nd email confirming there glitch that it will be honoured, threads just full of useless crap now
or even the mobiles subsection of the site hot and new?
amir
18 Nov 13#360
OMG JUST RANG T MOBILE AND THEY SAID IF YOU ONLY RING US THEN WE WILL HONOUR THE SIMS
SO PLEASE EVERYBODY START RINGING THEM BEFORE 5.30PM BUT NOT SURE THIS IS WHAT I WAS TOLD BY THE LADY
Transformers
18 Nov 13#361
Thanks TonyLeMesmer - I took a screenshot of that message on their Twitter page as well; just to be on the safe side. :grin:
sweetguyolateju
18 Nov 13#362
My t-mobile sim contract is due for renewal and I ordered this deal earlier on in the day. Can I convert the deal to my current sim card and retain my number instead of me having two phone and two numbers...?
robot1000
18 Nov 13#363
Will it remain free after 12 months or is it an £8 contract that's been reduced to £0 for 12 months?
Predikuesi
18 Nov 13#364
Please read what has already been posted before you give yourself a hearty pat on the back for the amazing deal you have just committed too. Does the 7 day cool off period apply for this :smile:
wozstein1106
18 Nov 13#365
hot if its honoured
omfgzbilly
18 Nov 13#366
I've gone for it too, already have a contract with T-Mobile, nevermind aye, free stuff :grin:
HankHandsome
18 Nov 13#367
why is this expired ? i've just ordered one ..
taranTSR
18 Nov 13#368
Is the data a 4G allowance?
alit22
18 Nov 13#369
awesome! , so 50p a month even after the contract?
herrbz
18 Nov 13#370
True, but for most normal folk it shouldn't be a problem, just gotta keep track of what you're using - harness your hatred of mobile phone companies to make sure you end up a winner. My brother's on this same contract on Orange, so this has effectively saved £96 for the year, which is great. That saving can go and buy him a £100 phone for Christmas! :smile:
anutkaw
18 Nov 13#371
I have got the same e-mail :smile: happy days
serencadi
18 Nov 13#372
I haven't :disappointed:
meandu229
18 Nov 13#373
Yeah I was just thinking about upping the internet on it.. but will see , I can make do with 500mb
penney13
18 Nov 13#374
email I received Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
If you scroll down it says pricing may change during the plan, so also take a screenshot of the terms and conditions; the terms state that the price of the order, once accepted, is the price that we pay. Since the price of the order is £0.00 for 12 months and not £0.00 for just one or two months, it should be free for the year. Keep a copy of the email too. I don't think they're allowed to go against the terms, but what do I know? I'm no lawyer!
simplyjimbo
18 Nov 13#377
The links were removed long ago and besides, this deal has expired now as no longer available
anwarlakdawala1
18 Nov 13#378
Hahaha.. In-case if I ever need any screenshots, I know whom to ask :grin:
coolcat1234
18 Nov 13#379
ask them too have your number transferred to the sim
Gonz
18 Nov 13#380
You don't need a smartphone as such to use this sim. it's just the same as a standard sim you probably have now. you just might not be able to connect to 3G for internet. but can still make the calls and texts.
walshy2
18 Nov 13#381
Just got mine and my email says free for 12 months.
Holly1985
18 Nov 13#382
Oh and I did Quidco (the pop up from the add on in FF came up so I accepted it) and it's tracked me for £20 cb :smile:
Sliwka
18 Nov 13#383
But they will be honoring only one month of the period so where is point? This is this same scam like was in T-mobile one year ago
johnzoro121
18 Nov 13#384
ordered 1
Ski
18 Nov 13#385
Which cashback did you select as I cannot see this amount or sim description?
can any new tmobile customers log in to their a/c?,using the pin they got sent with this deal, i have had 2 confirmation emails, but when i try to log in, says order still in progress, try in a few hours
Treab
18 Nov 13#392
The only surcharge t-mobile can apply is by the retail price index change... but 3.5% of £0.00 is... £0.00 :wink: if t-mobile charges you 1 penny you can cancel and they can't argue it.
Supersid
18 Nov 13#393
Just got mine
Thanks
sohail94
18 Nov 13#394
Im going to turn off voice mail and make the rings longer Going to wait till my original contract finishes and use that lightly then once t-mobile runs out get a better deal when upgrading. Until then my little bro can use it whose a really light user
freebiehunter
18 Nov 13#395
ha ha and so obvious that it wasn't a mistake
welsh.ham
18 Nov 13#396
Stillno e mail from them unless the badtards give me my free sim I will cancel all my paid business with them
Badbear
18 Nov 13#397
I know, but I feel like I should get a smartphone to make use of the free data :smile:
freebiehunter
18 Nov 13#398
T-Mobile have 2 choices... to honor the price error for the full contract term OR to decline the placed order. If they choose to only offer at £0.00 for 1 month they have to put that in writing BEFORE the contact commences to give the customer the option. T-Mobile have done these so called pricing errors several times in recent years, it's nothing new, just depends on how far you push consumer rights :wink:
peterborough123
18 Nov 13#399
Why do stupid people try and spoil it for everyone else??? so so selfish
YouMuppet
18 Nov 13#400
I case you find out that they will start charging you after the first month, how long into a contract can you cancel it?
Steamy.Wee
18 Nov 13#401
Yes :wink:
freebiehunter
18 Nov 13#402
The same (or very similar) has happened before... T Mob will either let it run for the 12 months at £0.00 to hopefully gain paying customers from month 13 onwards, or they will send you a nice email saying how they made an error in the pricing but would like to offer you 1 month free and then £8 per month after that, or a discounted plan. At that point you have a good moan and complain and tell them your rights but probably end up cancelling. Go for it though, you know you want to ;)]
freebiehunter
18 Nov 13#403
Possibly not in my opinion, as the actual price plan is £8 per month so after 12 months they have the right to put it to £8 per month so you would be paing the 50p just to guarantee that it doesn't go above £8
preecey
18 Nov 13#404
Just ordered one for my mum.
I don't believe, however, that this is a glitch. As others have said, it may be a clever marketing tactic to bump up their subscriber numbers. Remember, this SIM bizarrely includes calls to 08 numbers and not calls to voicemail, so at 40p a minute they could be making a good profit out of people who fail to turn their voicemail off.
Ski
18 Nov 13#405
I got one 13 minutes after the order email so you should get it soon.
HankHandsome
18 Nov 13#406
i'm surprised they credit check - i've passed twice then which is VERY unusual considering my credit rating !
HankHandsome
18 Nov 13#407
i wonder how many people will put their spare sims on ebay ?
i'd have thought you'd get a few takers if you advertised something like "guaranteed one year sim only plan" for £40-£50 quid ..
heidetto
18 Nov 13#408
Do you need to top-up to use you allowance? Or can I always keep 0£ on the SIM and still use the free allowance?
jamalhc
18 Nov 13#409
Great Find!!!
MrBrightside1987
18 Nov 13#410
Because it's in freebies and not deals. I just got one too and so did a few people in the office
OneLiner
18 Nov 13#411
Ok thanks, I was hoping to do it retrospectively because I did pick up the deal.
Transformers
18 Nov 13#412
Yep, if anybody ever has problems with T-Mobile, PM me. I have a bank full of HD screenshots. :grin:
In Windows 8 it's easy you see, you just have to press the WINDOWS + PrntScr button, and it saves them automatically in a folder, no need to mess around with Paint etc. :stuck_out_tongue:
sweetguyolateju
18 Nov 13#413
T-mobile does not allow it :-(
scooby_me
18 Nov 13#414
Just nabbed 2 for use in tablets at home. they sit on wifi all day so will only use them for texts :smile:
Thanks OP have some heat
Steamy.Wee
18 Nov 13#415
Good point! oO
iambigred
18 Nov 13#416
Ordered one. Here's my web-chat with them confirming that it's £0 for 12 months. Appears that you can add an additional 1.5GB of data for £5.10/month! Hot!!
crystal64
18 Nov 13#417
Still working
senukas
18 Nov 13#418
I have expected only £20.20 amount which was showing earlier today but it tracked at £25.25 for some reason :smile: Now both Quidco and TCB do not show any cashback for the £8 tariff. I smell this was planned in advance by T-mobile... Schemers but who cares when I get free contract... (_;)
jain236
18 Nov 13#419
Dammm hot
HankHandsome
18 Nov 13#420
only 49 degrees to go :smile:
malwaid
18 Nov 13#421
I was greedy and ordered 3...
jpxdude
18 Nov 13#422
Ordered about 2.5 hours ago, and no 'honoured' email yet :-(
AStonedRaichu
18 Nov 13#423
TCB have removed cash back for this now, i have contacted tmobile and they said they will honor it pending i pass the credit check. (credit check for a sim only pmsl) they also confirmed its FREE for the entire 12 months, and possibly free after that as it will switch to a 30 day rolling contract at the same price. The guy didn't know if it would switch to 30day rolling or not due to the mass amount of people abusing this.
Best thing to do, print screen the offer, if they try charge you anything you can leave as it clearly says £0.00 to pay now, £0.00 to pay monthly. Although in there terms and conditions they can increase the price at any time, might try con us all with that little trick.
jondy1
18 Nov 13#424
ordered, lets hope its free for 12 months
BignRed84
18 Nov 13#425
well when Tmobile did there last major Boo-Boo on here, quidco paid out for me (£50)
thesmellyone
18 Nov 13#426
Oh i see :smile:
I ordered about 2pm along with a few other people in my office. got the confirmation e-mail etc
gilesy41
18 Nov 13#427
Got mine earlier before they changed it thank's :grin:
Wongy110
18 Nov 13#428
could have done with that over the weekend :grin:
jonathan_d
18 Nov 13#429
For info - you can get 'free' voicemail by diverting your unanswered calls using hullomail.com instead of the standard tmobile service.
It uses your inclusive minutes to forward, then you can use data or wifi to listen to them without having to ring up
Steamy.Wee
18 Nov 13#430
Just been told by chat bot that it's free for the first month only. Anyone ordering this and not expecting a fight next month may want to take a screen shot of where it states £0.00 for 12 months. Trading standards are going to love this! lol
freebiehunter
18 Nov 13#431
Cheap tricks... it's not the first time T-Mob have done this :wink:
alit22
18 Nov 13#432
Does anyone know if/how much T-Mobile charge if you go over the data allowance? Thx
freebiehunter
18 Nov 13#433
Zero risk due to the £0.00 for 12 months stated in the contract. if they increase the price just cancel the contract
EUROBOY
18 Nov 13#434
if you read the feed - one of the agents in the online chat clearly stated it was FREE for the first month and then an £8 fee
Dark_Titan
18 Nov 13#435
just got email saying they will honor it up
vvee
18 Nov 13#436
I dunno if they can really charge you £3.50 for other payment when there is no payment. On a normal instance, yes, but I am hoping not in this case.
Flashard
18 Nov 13#437
I also managed to order 2 by mistake. Everything seems to have gone through OK. Just got the confirmation email.
n64play
18 Nov 13#438
me either. neither did my mate. 2 hours and counting...
welsh.ham
18 Nov 13#439
Nearly two hours and still no email other than order confirmation
Transformers
18 Nov 13#440
Same here, I took dozens of screenshots, so if they kick up a fuss; I have all the evidence I need. :grin:
mothsinmywallet
18 Nov 13#441
Just a thought.
They say its a pricing error so why is it still active and not been took down?????? Still up still!!!
The old motto if it sounds too good........
Sounds like different agents saying different things. they'll find a way - they will increase the sim price after a month or so as its in their contract they have a right to do so.
preecey
18 Nov 13#442
I actually believe the person with whom you spoke has now been sacked for disclosing the truth!
Loeeza
18 Nov 13#443
By the way i took out an additional line with them last month and cancelled as soon as i received the sim but they they still billed me for one month and then refunded the money back into my t-mobile account. I must say it was hassle as i had explain to them that i did not activate sim - but they sim arrives activated . I argued saying its still packed up and that under distant selling regulations i have 14 days to cancel and they cancelled. I cant believe I ordered another two as freebies because if they charge me i will be fuming !
sohail94
18 Nov 13#444
After sim comes just phone them and say I dont want voicemail please turn it off
Sliwka
18 Nov 13#445
Hey Guys.. Did you notice How they describe title of email? Capital letters "FREE £8 SIM ONLY PLAN" It's seem like They did this on purpose, as well Quidco and TCB despaired after short time. How is it possible that They know about the Error and They coldn't fix it immediately? Anyway I'm happy with my free sim for 12 months and T-mobile just waiting for the News in Newspapers . T-mobile... Tesco's younger brother
Jonesy.Boy
18 Nov 13#446
brilliant, just ordered one.
electric0ant
18 Nov 13#447
There is a £3.50 admin charge per month if you don't use DD. You can always cancel the DD with your bank anyway if they advise that you are going to be charged.
ando
18 Nov 13#448
love to see them wriggle out of this one
ks93
18 Nov 13#449
gyazo.com/7ba…4a5 the live chat confirmed to me that inclusive data/texts/calls were free.
Anna_3
18 Nov 13#450
If I erase my SIM before the 12th month, will I pay anything?
HankHandsome
18 Nov 13#451
i think you're misunderstanding your own conversation - he clearly says it will be honoured for 12 months. and everyone is now receiving emails from t-mobile saying it will be honoured for 12 months, so i think we can be safe in the knowledge that it WILL be free for 12 months ..
adamwilko007
18 Nov 13#452
not bothering without cashback as i dont need it
Noctu
18 Nov 13#453
Still waiting for my email! No TCB yet either!
mcveigh
18 Nov 13#454
i wasn't sure if they were just honouring the sim, or if they were honouring the complete deal!
freebiehunter
18 Nov 13#455
Yeah, just the changing over of direct debit details that might make it a bit awkward selling on Ebay, but there's always a buyer no matter what ha ha
Jonnyblock
18 Nov 13#456
Ovivo will be annoyed. I was about to switch to them..
critch36
18 Nov 13#457
ordered thanks OP, will I be able to transfer my old t mobile number over to this sim
bulkomuff
18 Nov 13#458
8)8)
Jiming
18 Nov 13#459
"Thanks for placing an order online with T-Mobile.
We are in the process of completing your order; before we can go any further we need some more information from you.
Please can you call us on 0800 956 2208 option 1, you’ll need to quote your order reference number *******.
We’re available between 8am and 10pm, Monday to Friday and 8am-8pm on a Saturday and Sunday. We look forward to hearing from you soon.
Kind regards,
T-Mobile www.t-mobile.co.uk"
On hold now.....
Dolphin123
18 Nov 13#460
Great thank you!
timtom13
18 Nov 13#461
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Just ordered and if they try and get a single penny out of me they will be wasting their time :smile: Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
All prices on this page include 20% VAT
freebiehunter
18 Nov 13#464
But it doesn't say that in writing does it
bigdaveplym
18 Nov 13#465
not blocked here , just ordered my 2nd one :):
zerowing
18 Nov 13#466
may cancel and do the ovivo , instead, at least the ovivo i wont get charged if i go over.
downonthefarm
18 Nov 13#467
This is insane! I'm not tech-minded and am always very suspicious - I've looked for the hidden catch but can't find one. So I've ordered one and with the money I save I will be able to afford a decent phone.....
michael.mcnally
18 Nov 13#468
yes definite market plan I already got 4 contracts from them last when the full monty deals were on which r due for renewal next month so I will be cancelling them now and maybe have a bolt on instead still going to save over £60 a month
Holly1985
18 Nov 13#469
Yeah I just realized that and came back to remove it sorry :disappointed:
stainless77
18 Nov 13#470
Just got an email
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
preecey
18 Nov 13#471
If anyone does that, then they'd be an absolute fool. These are contract SIMs and if resold, the contract holder would be liable for any excess data/voice/MMS/premium rate calls etc.
BeerDrinker
18 Nov 13#472
It's not PAYG. It's a pay monthly deal.
Spare
18 Nov 13#473
Hope you all get it. I got the free phone and air time pricing error from Vodafone a few years ago and would consider this if there was any chance I;d actually use the sim, and if it was anyone but T-Mobile.
Treab
18 Nov 13#474
1) Wrong.
2) Unless they increase the charge by january its irrelevant as now ofcomm has banned mid-term price rises otherwise we can cancel without ANY PENALTY.
£1 per day according to their website, although the person on the live web chat said you can add an additional 1.5GB for £5.10/month
EUROBOY
18 Nov 13#481
very tempting - I could do with this if the deal was £0.00 for 12M as I work abroad so would just use for when visiting home and as a back up. But.. ive had so much grief in the past with contracts and getting out of them - not taking the risk. I agree Giff Gaff is excellent, I pay £12 a month for UNLTD Texts, UNLTD Web & 250mins with no ties.
thisismark
18 Nov 13#482
I had £50 Quidco the last time they did this so lets hope for more of the same:)
jain236
18 Nov 13#483
this is what i got from chatting with T mobile Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
adamwilko007
18 Nov 13#484
you do treat us :wink:
tamboss
18 Nov 13#485
is this a confirmation e mail ?. i got one as well. but when i tracked my order, website say my order was still being processed
HankHandsome
18 Nov 13#486
Yay !! another confirmation email :grin: :grin:
Gooner77
18 Nov 13#487
Thanks, ordered and Quidco tracked at £20.
ark00
18 Nov 13#488
hot hot hot!!
garbage456
18 Nov 13#489
Surely it's 1st month only free It says 8 discount. Doesn't say monthly discount
waney111111111
18 Nov 13#490
thanks ordered mine seems to be free (heres hoping)
would be a nice gift for mom i guess, but what will she think of the old smartphone i out this sim in :disappointed:
anwarlakdawala1
18 Nov 13#491
Dear Mr *****
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM
Web order reference ***** Description T-Mobile Combi SIM PAYM Quantity 1 Price £ 0.00 Including delivery £ 0.00 Total price excluding VAT £ 0.00
Total price including VAT £ 0.00 Amount paid £ 0.00 You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
Orders for the Iphone 5C, will be delivered within 2 working days. For i-phone 5s orders, please allow up to 28 working days for delivery
You will recieve a text message from the delivery company prior to delivery to advise of you delivery date.
HankHandsome
18 Nov 13#492
i suppose the amount it will cost T-Mobile to cover all of these contracts will most likely come out of the advertising budget - it'll generate enough extra publicity anyway.
timtom13
18 Nov 13#493
Oh well;)
scooby_me
18 Nov 13#494
apollo0073
18 Nov 13#495
thanks, i got the last one they did for free which was honoured :smile:
franklinstein
18 Nov 13#496
it says £0.00 for 12 months - so will be free for 12 months. But how do you cancel it if you decide you dont want the freebie?
preecey
18 Nov 13#497
Probably an issue with your credit check. Everything is fine here so far...
chrisvenn
18 Nov 13#498
heated, but dont need the deal so wont order.
djprash
18 Nov 13#499
Just had this email from T-Mobile and they will be honouring the offer:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Okay guys, should I click on this instead then, as this is the closest option I can see??? Unless anyone else can recommend anything else?
Thank you
Hammondhammond
18 Nov 13#501
Seems like TCB and Quidco is no longer available ! :disappointed:
Billibobb
18 Nov 13#502
No email here either...
freebiehunter
18 Nov 13#503
You change the DD details over before handing over the sim
Jonesy.Boy
18 Nov 13#504
I got the same message as that to begin with with and now I get a message stating:
"An error has occured during the login process That prevents your account from being created."
I'll give it a day or so before I try to contact them regarding this, I guess they are probably a bit busy dealing with all the free sims they are approving.
preecey
18 Nov 13#505
Not if it explicitly says '£0.00 a month for 12 months'.
LeeIW
18 Nov 13#506
Expired!
Jiming
18 Nov 13#507
All sorted, bank hadn't processed £2 charge. Just got the same message as anwarlakdawala1 :smile:
mrdude
18 Nov 13#508
Looks like many Jeremy Kyle watches benefited from this glitch. #imissedout
melmorc
18 Nov 13#509
Mmmmmm.... I placed my order at 13:17 today and have an order ref (took screen shots), but haven't had any e-mails?
Anyone else had this?
moneyballs2
18 Nov 13#510
Would it be cheeky if you went on TopCashBack and clicked through for £21 cashback?
No? Good. :wink:
BeerDrinker
18 Nov 13#511
What?
preecey
18 Nov 13#512
They didn't previously, but now they do. They do, however, give plenty of warning via text before you go over the limit.
bigmo7
18 Nov 13#513
Read their T&Cs then! If they increase prices by an amount higher than the retail price index, you can cancel for free. That point is moot anyway since a price increase on nothing is...well nothing!
Lucky_Taz
18 Nov 13#514
Thanks Op. Phone and also online chatted to get confirmation of this. You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset. You are now connected with Steven. Steven: Hi there, my name is Steven. Welcome to EE, the UK's biggest and fastest network! How can I help you with your order today? Taz: Good afternoon Stephen. Steven: Hi Taz. Steven: Good afternoon. Taz: I am just looking for confimation really. Taz: I was looking for cheap contracts and came across your website. It has 250mins, 500texts, 500mb coming up as £0.00 per month for the duration of the 12 month contract. Is this correct? Steven: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected Steven: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing Taz: And this is guaranteed not to have any price increases for the complete 12 month period and I am free to cancel or re-evaluate after the 12 months is up? Steven: Yes, you can do that by giving a 30 days notice to our customer service. Taz: I guess by the speed of your first response about the error that this is not the first time you have been asked this today then. It is very good for T-Mobile to be honouring this. Steven: Yes, Taz. Taz: Thank you very much Steven, I will confirm my online order. Have a good day. Steven: You are welcome, Taz. Steven: Thank you for chatting with us today. You can rate my services at the end of this chat by simply clicking the 'End Chat' button. Steven: You too have a great day.
Elbandito
18 Nov 13#515
ha got an email saying its price error but they honor it anyway. nice;)
morpheus
18 Nov 13#516
Can I port my number to this sim and if so, how would I do it? Ring them up once I get it with my PAC?
j41sal
18 Nov 13#517
can everybody stop posting the same F$%^ing email !!!!
idk if it will work properly the chat box came up after I was idle on the uk tmobile site so I copied the link
imzzzz
18 Nov 13#519
After the 12 months do i have to pay monthly? or will the contract end? because i have to enter credit card details which means they may take out money automatically after 12 months?
imzzzz
18 Nov 13#520
what will happen after the 12 months have ended? do i have to pay after that?
thehottest
18 Nov 13#521
Literally ordered 19 up to now
FraserGJ
18 Nov 13#522
25,000 quota! oO
Thats £2.4m (25,000 SIMs x £8 x 12 months)!
a6unx
18 Nov 13#523
They have charged my Amex with £2 charge but have not got the 2nd email.
preecey
18 Nov 13#524
I understand why you're being a bit sceptical.
The truth is, I've been a Pay Monthly T-Mobile (phone) contract customer since June last year. I have never paid for 08 numbers, even the more-expensive 0844 and 0871 prefixes - despite the nonsensical blurb on the website saying otherwise. Once I checked the PDF tariff brochures, it actually said all 08 numbers were inclusive as part of my allowance. After trialling one call on my first month of the contract, I was ecstatic at the discovery that they are in fact inclusive.
T-Mobile have since removed 08 numbers from allowances as of 30/10/2013 on their (new) phone contracts, but SIM Only tariffs, according to their PDF brochures, still seem to have them included.
I agree it is bizarre for them to include the more expensive 0871 as part of the plan, but at the end of the day, T-Mobile and their parent EE are crazy. Take this deal, for example.
Screenshots proving that I've never paid for an 08 call (from my T-Mobile phone contract SIM, not SIM Only):
anthole
18 Nov 13#525
Got two emails - One to confirm the deal - Two to call them and my credit rating is too low so I can't even get a free contract! :disappointed: Not sure how this stuff works as I have a mortgage, broadband, bills and cards and NEVER missed a payment on any of them.
scooby_me
18 Nov 13#526
I forgot Quidco :disappointed:
ms2000
18 Nov 13#527
can you add data bolt on later to 1gb and if so how much?
freebiehunter
18 Nov 13#528
You can cancel immediately as the contract states £0.00 per month for 12 month, so therefore if they charge you £8 in month 2 it's a breach of the terms
n64play
18 Nov 13#529
unbelievably this is still going! though if it's a glitch they're happy to keep online, from a network point of view: they get a LOT of free customers (i.e. there's no leg work involved in getting new sign ups) It costs them at most, 50p to give you a sim and send it to you You get a fairly small allowance by most standards (i'm not knocking, but the mins/texts are fairly small for a contract) So they're probably hoping you'll go over your allowance, and charge you, or you stay on after the 12 months with a "save deal".
Win/win both way!
geegee-pinata
18 Nov 13#530
Regardless what they say there, our documentation states free! If they cancel, nothing's lost, hopefully topcashback gain :smile:
cass20035
18 Nov 13#531
RECEIVED AN EMAIL Dear Customer, Thanks for placing an order with T-Mobile for the £8 SIM only pack. There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery. If you need help or advice with any of our products or services please visit t-mobile.co.uk. We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer. Kind regards, T-Mobile t-mobile.co.uk
Treab
18 Nov 13#532
this has got to be some kind of advertising thing surely? lose a few quid on a 'free sim' tie you in for 12 months then sell you something at the end as a 'loyal' customer? never the less ordered a sim as a back up...
idbroadhurst
18 Nov 13#533
brilliant.....got my pac from tmobile after they said I had no loyalty left - i did use this 2 years ago, but I had quidco then too so that paid for last year.
i'll grab one, move the number to virgin for a month and move it back on this deal
WIN WIN!
abulkasam
18 Nov 13#534
is it 4G compatible? Or not? And what's the cost for 4G?
HankHandsome
18 Nov 13#535
that's what i thought - there's always someone looking for a bargain !, but then it's true what preecey said - the contract holder would likely be liable for the 8 hour long calls to australia :grin:
Jonnyblock
18 Nov 13#536
is it true T-Mobile have the worst coverage and service?
Likely2
18 Nov 13#537
It now shows as £0 per month on the T-Mobile site so not sure why the cynicism as plenty of proof here that it's real and will be honoured.
Thanks OP....nice find.
Games247
18 Nov 13#538
Looks to be finished now.... :disappointed:
abusaleh
18 Nov 13#539
What time did you order?
vickywil5
18 Nov 13#540
same here
Reecapp
18 Nov 13#541
well the best thing to do imo is terminate your current contract instead of renewing it, get a pac code too. transfer that number to any paygo network. then get a pac code from your new provider and port back into the free tmobile sim
stevenhp1987
18 Nov 13#542
Don't forget £20 TopCashBack!
superfan
18 Nov 13#543
I'm confused why it specifies specific minutes/texts/data as if they're all-in on the deal, but when you go into the details it says..
The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network. Calls Texts Picture messages Voicemail Internet on your phone 40p a minute 15p each 30p each 40p a minute £1 per day, after allowance has been used.
So you get charged for inclusive usage?!
Steamy.Wee
18 Nov 13#544
Very confusing. Maybe a question for the T mobile chat?
mamboboy
18 Nov 13#545
+1. They can only raise prices at the rate of inflation. Anything higher and you are in your rights to cancel.
Recently switched to Ovivo, but the data signal is awful anywhere remotely rural so will switch back to T-Mobile. Just a damn pain I recently paid £18 to unlock my phone and £20 for the Ovivo sim!!
senukas
18 Nov 13#546
Both Quidco and TCB pulled this off their websites...
Cozworth806
18 Nov 13#547
Almost jumped on this, but I had T-mobile before and I reckon its highly likely that some/most/all will start to be charged the £8pm after the first month and then you will have the headache of trying to get them to refund or credit your accounts.
The £5pm data only sim I had was a nightmare for that and cancelled after three months due to the hassle.
Petal
18 Nov 13#548
Yeah that was my reasoning for not putting direct debit details in but now I'm not so sure after reading Some of these posts. Will ask on live chat once I find the link lol
tightasagnatschu
18 Nov 13#549
I got the free £10 a month SIMO deal a couple of years ago. It was honoured and I was happy so they kept a customer. I won't be getting another (even though I thought about it) as it'd be sitting in some device unused. Heat for the OP.
wenttoabetterplace
18 Nov 13#550
Good deal, but the T-Mobile/EE websites are pretty awful! I registered when I signed up for the first sim...but now when I try to login on T-Mobile, it redirects me to the EE website (where my details aren't recognised). I have no idea why they can't just merge all three websites into one.
preecey
18 Nov 13#551
But the SIM will still be in your name. The other party cancels the Direct Debit after receiving the SIM, and you get threatening letters from debt collection agencies, and an affected credit rating.
n64play
18 Nov 13#552
still no 2nd email. sigh.
thehottest
18 Nov 13#553
Literally ordered 19 up to now
cambrilis
18 Nov 13#554
changed to £8 a month now
krunz
18 Nov 13#555
where did you see 08 numbers are included cause it doesnt say that it says they are 40p / min
ark00
18 Nov 13#556
matthewpod great find mate you saved a lot of people some money including me :smile:
so thanks
Supersid
18 Nov 13#557
No
:face_with_monocle:
Noctu
18 Nov 13#558
Poised to order but scared they'll charge me £8/month for 12 months!
voodoomox
18 Nov 13#559
And did they increase the price right away?
senukas
18 Nov 13#560
Thanks for pointing this out. This means I can call most of European mobiles for free!
Ordered 3 of these bad boys got the e-mail saying it was FREE per month.
ando
18 Nov 13#563
ffs, non stop with people posting the same emails
everyone gets that email no need to post it over and over again
HankHandsome
18 Nov 13#564
yeah just ring your current network and ask for your PAC code. they might put you through to retentions, but once you tell them your deal is FREE then there's not much they'll be able to do :smile:
livreg
18 Nov 13#565
Had this email too and I ordered 3 sims. Happy days!
preecey
18 Nov 13#566
It's easy to pass a SIM Only credit check. It may be worth mentioning, but as this will be listed on your credit file, it may help improve your credit rating over the 12-month period.
simplyjimbo
18 Nov 13#567
did you not see this notice
I understand that there's a £3.50 a month charge that applies if I don't pay my bill by direct debit,
stesavingexpert
18 Nov 13#568
Thanks op vodafone contract cancelled saving vat and now free for 12 months. Happy
Xanderdale
18 Nov 13#569
Love it. Great marketing and not a bad deal.
thesmellyone
18 Nov 13#570
indeed it is :disappointed:
anwarlakdawala1
18 Nov 13#571
I had got my confirmation email at 12:07PM :smile:
Holly1985
18 Nov 13#572
Me either :disappointed:
preecey
18 Nov 13#573
It was indeed intentional, in my opinion. It was just a marketing ploy, and a method of increasing subscriber numbers significantly in a short period of time.
Nevertheless, many of us have bagged a free allowance of data, voice calls and texts for the next 12 months.
moneyballs2
18 Nov 13#574
It's actually TopCashBack!
I feel old. Like when my mum used to refer to any gaming console or device as a playstation.
I've edited my original post...
king132
18 Nov 13#575
just had this confirmed as well. pricing error but will be honoured for 12 months
alit22
18 Nov 13#576
Thanks guys, i may add on the extra data at some point.
northerngeezer
18 Nov 13#577
I forgot to email my live chat. Doooh
Any link for live chat ?
willww
18 Nov 13#578
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
This is a great deal. It's important to remember to cancel in a year's time otherwise you might get charged, but it's a great deal nonetheless. Heat added!
Holly1985
18 Nov 13#580
Amusing thing is that this is an awesome deal but I haven't had signal on my payg tmobile phone all day lol and I live in a high signal area :grin: CS just tel me to restart phone/remove and replace sim/turn flight mode on/off even though I am pretty certain it's their mast not my phone :grin: :grin:
heathergreen1
18 Nov 13#581
Ha ha ha, I find it hard to believe that this is another one of their little slip-ups! I managed to get two years free out of them last time they did this. They got a lot of publicity last time... I wonder...
Hmm, link looks like it's still working!
morpheus
18 Nov 13#582
Since when did "need" ever come into it... this is HotUKDeals - if its cheap, you buy it whether you need it or not.... FREE is even better :grin:
timtom13
18 Nov 13#583
Thank you for your order Dear Mr timson
First of all, a big thanks and an even bigger hello from T-Mobile. We think you'll like it here. Now, here's what you need to know about your order...
Your order reference is 4078702
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M Order total due monthly: FREE Order total due now: FREE
All prices on this page include 20% VAT :stuck_out_tongue:
Dolphin123
18 Nov 13#584
thanks
simplyjimbo
18 Nov 13#585
Even if it was their email states that they will honour the mistake
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake
sexysi
18 Nov 13#586
Hmmm wonder can I use the data in my iPad?
veedubjai
18 Nov 13#587
Can't believe I missed this. Here's hoping another glitch happens again like previously.
freebiehunter
18 Nov 13#588
It wont really cost T-Mobile anything - they have just gained thousands of new customers, many will go over the allowance so the network will benefit there, some will stay after the 12 months and will then pay monthly, some will upgrade and add bolt ons etc durint the initial 12 months, it was an intentional ploy by T-Mobile just the same as they did this time last year and the year before :wink:
freebiehunter
18 Nov 13#589
Not to worry - they will do the same again this time next year :wink:
j41sal
18 Nov 13#590
thanks this is still working :smile:
legend474
18 Nov 13#591
Guys I didn't do the direct debit!!!!!!!!!!!! Will I be charged 3.50 because of that? I would've thought 3.50 on top of any charges goin on, but since its free I didn't bother with DD
YouMuppet
18 Nov 13#592
Just ordered over the phone, the guy said it was a price glitch but assured me that it will stay £0.00 over the 12 months!
I asked about more data and he said I could move to the £11 tariff which has 1GB data/500 mins but only pay £3 a month with the £8 discount.
14 days to cancel so I'll do more investigating in the meantime :smile:
adamwilko007
18 Nov 13#593
where is the cashback its not on qudico or TCB from what i can see?
cass20035
18 Nov 13#594
apologies couldnt see the email on there
wenttoabetterplace
18 Nov 13#595
It's confirmation that they recognise the glitch...and that they are going to honour the deal anyway. So yes, I consider it to be a fully confirmed deal. & if it isn't, no biggie...I'll just stick with my legacy O2 contract - and then pay up for an Ovivo sim. I do like the idea of being on a proper network though...rather than Ovivo.
n64play
18 Nov 13#596
can't find a link to the online chat help?
BillDoor
18 Nov 13#597
Just had an email saying they'll honour this!
THRILLER-DEEJAY
18 Nov 13#598
Blatant marketing but I don't care !!!!!!
iRuman
18 Nov 13#599
I do not think 08 numbers are included, please re-confirm.
CloseSee plan costs Plan costs
Inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 and 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network.
Calls Texts Picture messages Voicemail Internet on your phone 40p a minute 15p each 30p each 40p a minute £1 per day, after allowance has been used. Calls to Customer Services advisors are free on pay monthly plans and charged at 25.5p a call for SIM only plans
All numbers starting with:
0500, 08 070 09 40p a minute Up to 75p a minute Up to 300p a minute All chargeable calls will be subject to a one minute minimum charge unless otherwise stated.
BeerDrinker
18 Nov 13#600
Only for new contracts taken out after that point. It's not retrospective.
anwarlakdawala1
18 Nov 13#601
I had also applied for another sim (through TCB this time :P )
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
Amy: Hi there, my name is Amy. Welcome to EE, the UK's biggest and fastest network! How can I help you with your order today? Sobia: Hi I ordered the £8 sim only deal earlier which ended up being a n error on your website. I received an email saying you will honour the mistake and will commit to giving the contract at the mistaken price of £0 Amy: Hi Sobia Sobia: Is that free for the whole 12 months Sobia: ? Amy: Yes Amy: That is free for whole 12 months Sobia: Okay fantastic. I just wanted to confirm as I know I have 7 days cooling off period if it wasn't the case. Sobia: Thanks Amy for your assistance today. Amy: My Pleasure Amy: Thank you for chatting with me today. You can rate my service at the end of this chat.
Holly1985
18 Nov 13#603
I ordered @ 12:15 pm and got a confirmation email to say I had ordered, but only got my email to say they were honoring the free 12months at 8:22pm
Check your spam box etc
BeerDrinker
18 Nov 13#604
Not active yet. Only applicable to contracts taken out from 23 Jan onwards. Good info all the same though.
the.cool
18 Nov 13#605
This was posted earlier in the thread ^
kharma45
18 Nov 13#606
I wish they'd send me an email lol no sign of TCB tracking either
michael.mcnally
18 Nov 13#607
marketing ploy to compete with ovivo me thinks, who cares everyone a winner btw if it was an error they would of removed it by now wouldn't they ?
n64play
18 Nov 13#608
hmmm. it's been almost 2 hours so far....
n64play
18 Nov 13#609
didn't work...
freebiehunter
18 Nov 13#610
I believe that T-Mobile have a 'transfer of ownership' policy so you can change the deails over
dpwp
18 Nov 13#611
ordered 3
thehottest
18 Nov 13#612
Literally ordered 19 up to now
Luggworm
18 Nov 13#613
Just went to order, screen said £0.00 per month, went to basket and it said £8.00 per month, looks like it expired between adding to basket and going to basket :-(
northerngeezer
18 Nov 13#614
No....I got the same when I confirmed the order...Oh well
davidwardle3
18 Nov 13#615
got my e-mail To Me Today at 7:59 PM Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
ayeshasi
18 Nov 13#616
I ordered a couple on OH name and couple on mine. Will use for the kiddies and one for my mum. However this evening my OH got an email to say to call them. They refused to honor the sim as credit rating low! Then my OH asked how that can be possible as we both have 2 contracts with them for years. That's when she said 'oh sorry must be a mistake' and we got a confirmation email straightaway saying the sims will be posted.
I think they may be trying this with a few without checking.
Jonnyblock
18 Nov 13#617
is it still working?
EN1GMA
18 Nov 13#618
can they not starting mid contarct?
HankHandsome
18 Nov 13#619
here's a thought - wonder what'll happen with orange wednesday ??
i think it's available to t-mobile customers as they're basically the same company .. i suppose since the direct debit is set up, they'll just take the cost of the text accordingly ..
oolla
18 Nov 13#620
The people calling t-mobile are simply idiots. Never ever do that...
eset12345
18 Nov 13#621
2 ordered.... :wink:
coolcat1234
18 Nov 13#622
WTF! ARENT YOU A GREEDY SOD!
abulkasam
18 Nov 13#623
Reasons why this is planned and not a glitch: 1. Instant increase of customer base by hundreds of thousands. Looks great for the quarterly statements to shareholders. 2. The amount offered is negligible to their network infrastructure. 500MB data and 250 mins text, they wont even feel it. 3. There is a good chance you will spend money calling voicemail, customer services, spending data or using minutes outside of your allowance. 4. After 12 months you will forget to cancel and remain a customer, or you actually like your experience and switch over to them directly. This is quite simply a win-win mostly for them and we obviously don't mind any freebie on HUKD! :smile:
adam_2004
18 Nov 13#624
Don't need one but ordered just to give T Mobile a headache!
MR1123
18 Nov 13#625
does anyone know if i can transfer my number after i get the sim from t mobile, or did it all have to be done on checkout?
Transformers
18 Nov 13#626
Okay preecey, thanks very much for the reply (and taking the time to take and upload the screenshots) - I appreciate it. Sorry for doubting you. I will try some 08 numbers myself, if the SIM card actually arrives. :grin:
And I will update the thread with my results later this year (if I remember). :smile:
melmorc
18 Nov 13#627
Yep nothing in spam. And triple checked i used the correct e-mail address - oh well
Petal
18 Nov 13#628
It took 25 minutes for mine to come through.
HotUkDeal.Man
18 Nov 13#629
Hey guys I have just got an email off of T-Mobile, does anyone want to know what it says?.....
.....
morpheus
18 Nov 13#630
Am I right in thinking that if you go over your data allowance, T-Mobile don't charge you....? Sure I read that somewhere but could be wrong.
forgotpassword
18 Nov 13#631
Mine was okay when I was with them a year or so ago. I moved over to talkmobile on a better deal, but am having problems with coverage, so for me switching back to t-mobile will be an improvement :smile:
abulkasam
18 Nov 13#632
How long until you get the now infamous email? I haven't received the follow up email yet - thanks.
dpwp
18 Nov 13#633
Good while it lasted, thanks OP
NIgelK
18 Nov 13#634
Took the plunge. Thank you OP.
PAC code from Ovivo now, wonder how many people are doing the same.
A cynic would say it's to try and grab Ovivo customers....Anyway EE 3G is better than voda here
Loeeza
18 Nov 13#635
Thanks op . Just received the second email about honouring. The hottest deal of 2013 for me :smile:
Holly1985
18 Nov 13#636
My credit rating sucks tbh I was surprised that I was accepted, I am still expecting to get an email to they made a mistake and I wont get the sim cards lol
abulkasam
18 Nov 13#637
Why would there be a DD charge if there is NO bill to pay per month?!!!
vvee
18 Nov 13#638
Yes, I did. I just was unclear on whether that would apply given the contract was no cost. No matter now, understand the explanations and will be fine either way, for me.
mamboboy
18 Nov 13#639
No, that'll be Vodafone :smile: T-Mobiles coverage is excellent...
heatherchilton73
18 Nov 13#640
got it check they will honor it and yep as long as ring up in the 11th months to cancel then the 12 months is totally free
mustafizchowdhury9
18 Nov 13#641
I just managed to checkout in time. literally confirmed payment 1 minute before it expired :sunglasses:
sully_nawaz
18 Nov 13#642
I got the email saying they will honour the mistake made and give me the contract free
However I also got confirmation email of the order that says it's 8pound per month
is this a standard email sent.. Anyone else get this?
Badbear
18 Nov 13#643
Had an email to say there was a mistake online but they are honouring the order. :smile:
Badbear
18 Nov 13#644
Thanks for the advice. I was hoping for something a little cheaper though. Any ideas?
indar
18 Nov 13#645
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Can someone else post the "we're honouring it anyway" email from t-mobile one more time please.
prowla1
18 Nov 13#647
Yup - I think they might've fixed it.
mrwhitelabel
18 Nov 13#648
well done all who got it,
I got it 2/3 years ago when similar happened (ultd data, 300 mins, 300 texts) £10 per month for free AND £50 quidco !!! took a battle but got it, a year later discount ended and i was offered £5 a month which i took. however they only gave £2.50 a month discount. I called and spoke and was told would be corrected, they instead added on another £5 a month discount- so i pay £2.50ish a month now for past 2 years.... needles to say i dont bother getting rid or upgrading but use it as a 2nd line and have no landline for the voicemail, you can dial your own number from another mobile phone, get your voicemail message and press *, then your pin code and can access your messages that way free of charge
n64play
18 Nov 13#649
success! had the 2nd email!
LetoKynes
18 Nov 13#650
That's pretty damn amazing if true. I'll be able to use the sim for premium numbers in that case, instead of resorting to Skype :stuck_out_tongue:
HankHandsome
18 Nov 13#651
yep, all over now. here's hoping that the promise to honour these is kept - can't see why it shouldn't be.
Gooner77
18 Nov 13#652
Not too clued up about cancelling once up as I just kept renewing my old contracts.
My question is when can I cancel this contract, is it 11 months from today? Or when I activate the sim?
I just want to make sure I set the alarm on my calendar
cambrilis
18 Nov 13#653
just received 2nd email. took 7 hours X)
timtom13
18 Nov 13#654
:stuck_out_tongue:
i would complain m8,ring them and demanded a FREE only sim.
Gonz
18 Nov 13#655
Post 484
HUKDUSER94
18 Nov 13#656
Stupid question here - can you tether on an iPhone using this contract?
Khue
18 Nov 13#657
I'm in the same boat .....mine was ordered very early....perhaps they are working backwards ?
Gabriel959
18 Nov 13#658
I am with T-Mobile at the moment and got 500Mb at full speed and then the speeds go down, do you guys know if this deal is like that too or will I be charged if I go over the limit?
preecey
19 Nov 13#659
They are the same thing.
If you buy the phone with an O2 SIM, it will come with that O2 SIM and £10 of credit.
It will still be unlocked, regardless of the network you choose. There is no point in buying it SIM-free for £115, you will lose money and it will be exactly the same, unlocked phone.
Gabriel959
19 Nov 13#660
Shame. Thanks for the info though.
Gonz
19 Nov 13#661
Get an unlocked secondhand iphone 3GS then :smile:
freebiehunter
19 Nov 13#662
It's 30 days notice, month 12 is free it's month 13 you will start paying from
Scouse234
19 Nov 13#663
Thanks for placing on order online for your new T-Mobile sim.
We’re happy to offer you this, but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
how are you meant to do this when you make no payments?
mtuk1
19 Nov 13#664
I am more worried about the amount of people that spell Honour the American way! LOL! It's Honour, not Honor! LOL!
Khue
19 Nov 13#665
I did not get an e-mail about honouring ...however I received a text message "Thank you for taking out an additional line with T-Mobile. This is now active" .....any idea what I do from now or what does this actually mean if I am not in possession of the sim ?
jaydee777
19 Nov 13#666
t-moble have put £2 in my bank for some reason
lostwebb
19 Nov 13#667
O2 needs a £10 topup to activate it. :smile:
freebiehunter
19 Nov 13#668
If you were already a T-Mobile customer I presume that means confirmation that you have added another product (the £0.00 12 month sim) to your existing contract. Call them up if you're unsure as they will have the best answer for you
freebiehunter
19 Nov 13#669
Because they took £2 out when they did the check yesterday when you signed up :wink:
amir
19 Nov 13#670
it will turn into pay as you go ifyou wish to cancel it unless they offer you something good for you to carry on keeping the contract for a further 12 months
this was suppose to be £8 per month originally
abulkasam
19 Nov 13#671
Regarding 30 days notice, would that therefore be near the end of month 11 you would call them up to give your 30 day notice ensuring 30th day falls on the last day of your 12 months. Something like that. Assuming sim arrives in 7 days and activated in 7 days. Start date: 26th November 2013. 12 month contract End date: 25th November 2014. Minus 30 days= 26th October 2014 (be careful October has 31 days) is the day to call them up to ensure you don't pay for Month 13.
BeerDrinker
19 Nov 13#672
They take £2 as part of the security checks. It told you when you put your card details in. This will be it being refunded.
bigdaveplym
19 Nov 13#673
Email received confirming they will HONOUR the deal/contract immediately followed by another email demanding a £100 deposit . I hasten to add there is absolutely nothing wrong with my credit as I always pay cash and have never been in debt to anyone, all my bills are always paid on time by direct debit. Is this a ruse in order for them to raise substantial amounts of CASH ?
freebiehunter
19 Nov 13#674
It's just a standard 30 days, not a calendar month. Therefore cancel 30 days before the last of the free period billing / contract date in November 2014, you can then opt to cancel the contract, change to PAYG or request your PAC to go elsewhere
jaydee777
19 Nov 13#675
thanks
amir
19 Nov 13#676
are you going to pay??
tamboss
19 Nov 13#677
anyone any idea, when the sims will arrive?
etta191
19 Nov 13#678
That's really funny, it happened to me too but they didn't take it out yesterday! In fact apart from the confirmation email I've had no other communication from them apart from getting £2 into my account today
preecey
19 Nov 13#679
It depends on individual circumstances. While you may have an excellent record of paying things off on time, you may not have a record of having true credit, i.e. something which is actually reflected/recorded on your credit file. Mobile phone contracts, mortgages, loans, credit cards and bank accounts are all recorded on your credit file. Having a lack of these, linked to your own file, will affect your ability to obtain credit. In addition, not being recorded on the electoral register at your home address will also affect your ability to obtain credit.
jpxdude
19 Nov 13#680
I ordered a couple of these yesterday, however I didn't get the email about it being honoured. Today I did receive a further email to say that they are 'winging it's way' to me. Has this happened to anyone else? :-/
tamboss
19 Nov 13#681
[quote=Scouse234]Thanks for placing on order online for your new T-Mobile sim.
We’re happy to offer you this, but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
how are you meant to do this when you make no payments?[/quote was this after they sent you an email, confirming your order?
muzzzzzzzzzy
19 Nov 13#682
Now little features like that and power consumption are the only reasons i'd switch to Windows 8
Savedotmoney
19 Nov 13#683
Here's the email I got yesterday...
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack. There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery. If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer. Kind regards,
anyone else get this message, when you try to log into tmobile, i registred yesterday after confirmation e mail
Your order status
"Order in Progress. Your order is still being processed by our sales team. This won't take too long, so please try again in a couple of hours". 2 days the same message
bigdaveplym
19 Nov 13#685
I shall attempt to argue it out with them and also write to their credit referral dept in Ashford , if it comes to it I don't see any reason not to lodge £100 with them so long as it is refundable , it isn't as if I am getting any interest on my savings :smile:
sdoherty1000
19 Nov 13#686
We are a family of 6 and managed to order 4 free contracts for the year. Very happy that t-mobile have honoured this deal.
ediblebob
19 Nov 13#687
I've had a lot of problems with them over this, just over the £2 verification thing. They said they can't take it, have attempted 4 times. Called Barclays who told me they've taken it 4 times. Called back, Woman didn't believe me and told me they are lying and to call them. Called Barclays again, got times and references of payments taken out. Called T-mobile, woman asked which Bank I am with so she never uses them, and says it's rubbish. Keeps cutting me off when i try and explain what has happened. Then told me she was going to try once more before she cancels the order, I had no say in the matter.
All four members of staff have been very rude to me, all blaming Barclays without having any other checks to go through or trying to help me, just "it didn't work, call your bank". Not very happy with them so far, if it weren't for 12 months free I wouldn't be continuing this, certainly won't continue after the 12 months but I hope the cancellation isn't just as painful!
bigdaveplym
19 Nov 13#688
Mikey91
19 Nov 13#689
Just had an email from T-Mobile asking to ring them for further information. Rang them up and they're claiming my credit score is too low which is utter BS. Always pay everything on time and have a Tesco Mobile contract currently.
This is their way of getting out of it - they're not honouring it at all. Woman said I could conveniently go on Sim Only 6 - didn't even ask what it was - told her to cancel the order and hung up.
Good luck trying to get them to 'honour' the deal.
adam_2004
19 Nov 13#690
Any ideas what type of SIM they send? Also was quidco available for this? I went through quidco but nothing has tracked. Cheers
odaalion
19 Nov 13#691
If i dont recieve the "honor" email does it mean i wont be getting the deal?
Holly1985
19 Nov 13#692
I had an email aswell (although I wasn't expecting as per my previous comment lol) saying my credit is poop I have emailed them back saying that I am a long time Tmobile payg customer and that as the sim is free every month I can't see why my credit score is an issue. not to worried about it if they tell me where to go :grin:
tamboss
19 Nov 13#693
standard, that can be snapped out to use as a micro sim
mutley1
19 Nov 13#694
yup. sorry mate, you win some you lose some. (_;)
HankHandsome
19 Nov 13#695
you're easily looking at about a week
mutley1
19 Nov 13#696
i think the £2 debit takes 3 days to appear in your bank account but the credit appears straightaway hence the confusion.
t-mobile was supposed to take 1p off my debit card and refund me the 1p in cash (most of the time they don't give the 1p back!). anyhow, even though i saw 1p on their card machine and got a receipt for 1p paid, they actually took £3 from my card. when i asked natwest to retrieve the money and showed them the receipt for 1p i was told that they can't retrieve debit card monies and that the seller could debit any amount they like irrespective of what you saw on their card machine when you entered your pin and the receipt they gave you.
i was about to go to t-mobile store to query this the next day when i saw that they refunded me the £3. lesson there for paying with debit card, the seller could withdraw more than what you had signed for and the bank won't be able to retrieve the money.
bigdaveplym
19 Nov 13#697
took forever for the honour email to come through , they have been inundated , be patient and check your spam /trash folders :smile:
Mucus69
19 Nov 13#698
Pleasant. I'm so sorry for your distressing experiences.
:heart_eyes: to CS having to deal with some of you.
BrianM
19 Nov 13#699
Whatever type you asked for! The Web-page has two options - EITHER a full size SIM with micro-SIM pressout section for most devices OR a nano-SIM
Geennaa
19 Nov 13#700
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
freebiehunter
19 Nov 13#701
It's a yearly t-mobile scam, they gain lots of publicity, make out it's a pricing error but will honour the deal and then they randomly email people saying the credit scores are low or failed, some won't even get the final confirmation emails and don't get the sim - just so they keep the actual amount of 'price glitch' contracts to a set amount. You could try a free trial report at creditexperts.co.uk and then challenge T-Mobile with it, but probably not worth the hassle
Noctu
19 Nov 13#702
Could I ask a stupid question... I already have a T Mobile contract. I got a text from them today saying my additional line has been activated. Does that mean I could have two numbers on my existing sim card (ie I wouldn't have to swap them over)? Never had two lines so no idea how it works... Thanks :-)
Altarf
19 Nov 13#703
If you have Dropbox installed it does the same. Hit PrntScr and it saves a copy in a "Screenshots" folder.
Holly1985
19 Nov 13#704
Sorry my mistake I put "was" instead of "wasn't" sometimes I have the keyboard skills of a beach ball :grin: :grin:
I wasn't expecting to get one because I have rubbish credit score, noddle.co.uk do a 100% forever free credit report if anyone wants to use them.
I have challenged them as I am already a Tmobile customer and there aren't actually any payments for this contract :grin:
freebiehunter
19 Nov 13#705
Usually that would mean they have added another number "line" to your existing account, ie another sim is on it's way :wink:
phanco
19 Nov 13#706
I hadnt noticed the change in T&Cs that now charge you when you are over the Data Limit...
Not so attractive now for the kids, as before it was great as no financial impact. I'll need to watch thier usage like a hawk ...
darn.
freebiehunter
19 Nov 13#707
Ah ok well perhaps your credit check was legit then lol. As it's a contract sim there would be payments if you exceed the monthly allowance hence the credit check - they need to know if you spend hundreds a month that you can pay for it haha. But I do remember a lot of fuss the previous 2 years when T-Mob did a price glitch and a lot of folks were unfairly not honoured due to some strange credit checks that should not have failed
HankHandsome
19 Nov 13#708
Well the problem i was going to have with what to do with the second sim i've ordered has now been solved - i'm not getting one :smile:
Didn't get a request for a security deposit like a lot of other people, but the email said i'd need to pay 3 bills before i could be considered for a second line. considering all of these bills will be free, it shouldn't be an issue !
I'm not fussed though, apart from the fact that Quidco will probably be declined, i was more concerned in getting the 1st one i ordered and i've had the email to say that's definitely on it's way!
preecey
19 Nov 13#709
They do send multiple warning texts before you meet or exceed your limit. Also, when you do meet the limit, the £1 a day isn't automatically chargeable - you'll be redirected to the T-Zones portal asking you to confirm that you want to purchase the daily internet booster.
YouMuppet
19 Nov 13#710
I was told 14 days
BrianM
19 Nov 13#711
No - they do not support multiple numbers on one SIM card! No one does nay longer AFAIK (too many restrictions!)
What they (must) mean is that you have two contracts with them and thus and extra line. You should be able to add the extra number (account) to "My T-mobile" to monitor them from one place.
phanco
19 Nov 13#712
Thanks for that - puts my mind at rest - kids will need to beg me to get internet X)
Simply means that they will send you another sim card to use as the additional line (as you already have an active T-mobile account). When you logon to your T-mobile account it will show you what the new number is.
freebiehunter
19 Nov 13#715
You will pay £8 p/month after the initial free 12 months unless you cancel - or you might get a reduced price if you negotiate the contract
alit22
19 Nov 13#716
Got an email saying my sim is on its way!
Noctu
19 Nov 13#717
Thank you very much :-D
abulkasam
19 Nov 13#718
Does anyone know or can confirm how long into the contract to request cancellation to ensure you don't get charged for month 12? Is it 31 days like Sky or some other value?
ace101
19 Nov 13#719
Topcashback initially tracked at ~£26, has now gone to £0
mutley1
19 Nov 13#720
so somehow my order came out as 2 sims, both of which have been approved. i will end up with 5 lines as i already have 3!
i also ordered one for me OH and one for me mum all of which have been approved (although haven't received the dispatch emails for them yet as ordered them later than mine) so have ended up with 4 free sims. result. :smiley_cat:
HankHandsome
19 Nov 13#721
it'll likely be 30 days notice like all the other networks
sdoherty1000
19 Nov 13#722
Mine to
anwarlakdawala1
19 Nov 13#723
Hahaha.. I got the same email, and thus feel the same about my 2nd sim-card. Though, being a naughty HUKD member I replied to the email stating I've got a great credit rating (touchwood) and they shouldn't be advising to check my credit rating :P
Badbear
19 Nov 13#724
Does anyone know, if I keep hold of the sim without activating it, and then start using it in about 10 months, will it be free for 12 months from the time I activate it or will it start from now?
deadleg21
19 Nov 13#725
it was the SIMO £8 contract for £25 cashback.
We are still on the £8 a month contract so i don't see why our cashback should be denied? They will still have the contracts and make money out of over contracts and those who do not cancel.
mutley1
19 Nov 13#726
yup. mine too. oh well, it was worth a try. :smiley_cat:
freebiehunter
19 Nov 13#727
It will be declined because T-mobile have to approve it with TCB for it to be approved and as was clearly an intended 'price glich' they won't pay out any cashback, there's hardly an argument for cashback when you've got £96.00 contract sim for free :wink:
mutley1
19 Nov 13#728
it comes pre-activated and your 12 months contract starts from the day you ordered, not the day of delivery. t-mobile is a bit cheeky and can take up to a week for your sim to arrive but they charge you the monthly fee from date of order and then send out the sim royal mail 2nd class a day or two later.
as this is free i am not bothered but i was charged for a monthly sim that took 2 weeks to arrive and t-mobile would not refund me the 2 weeks that i had no service!
deadleg21
19 Nov 13#729
I thought online revenue worked like - £25 for each member you have sign up for the £8per month contract through your affiliate link. If there is an offer on the website that shouldn't affect affiliate revenue unless e.g. use of unauthorised voucher code? Yeah its no big deal as still a good deal, and a good offer from t-mobile to honour the mistake :smile: But i wouldn't not put in a claim just because its a £8 contract with -£8 promotion :P
Edit: also looks like on claims TCB lost their 'eclusive deal'. £25 gone down to £20,.
Gooner77
19 Nov 13#730
Do T-Mobile do this thing where they have a setting on your account so that you can't exceed your call/text/data balance.
I have this set on my Three contract, so no nasty surprises. I haven't exceeded any balances yet but apparently if I reach my call limit I cant make any calls till my next allowance update.
neneromanovagirl
19 Nov 13#731
Well apparently I've failed the credit check. What a load of rubbish. My credit score is good and the bloody contract is free anyway! Ah well. They said I can write and appeal but I can't be bothered.
mutley1
19 Nov 13#732
not as far as i am aware. you can't exceed data as they ask you to buy more credit so that is the safety on data but as far as i am aware no cap can be put on calls or texts. you can register with my t-mobile which gives you a live log of calls and texts used and how many minutes and texts you have left and whether you have made non-inclusive calls and their respective charge.
i log onto this every day when i am nearing my limit to make sure i have enough left.
jpxdude
19 Nov 13#733
So i got the text about the additional lines, and logged into my t-mobile account to see the new numbers there, however when going into Plan details, it does show that it's an £8 SIM Only over a 12 month contract, at £6.67 exVAT per month. Is this normal, or does the discount show/apply afterwards?
melmorc
19 Nov 13#734
I just called t mobile as still hadn't recevied any e-mauils at all. Guy went away and checked and pushed the deal thru himself and honoured the 12 months for free :smile:
betabelf
19 Nov 13#735
received email from T-Mobile
Dear Mr XXX Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM Web order reference 40XXXX Description T-Mobile Combi SIM PAYM Quantity 1 Price £ 0.00 Including delivery £ 0.00 Total price excluding VAT £ 0.00
Total price including VAT £ 0.00 Amount paid £ 0.00
You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
odaalion
19 Nov 13#736
but the order went thru and i ordered it long before the deal ended
mutley1
19 Nov 13#737
sometimes it takes a few days for the discount to show on my t-mobile, sometimes not at all and you just have to rely on billing not to bill you or have to raise a query with them when you get your bill if they charge you.
which is why it is good to keep all paperwork as proof in case you have to write to their complaints department.
kaku_lala
19 Nov 13#738
nice
jpxdude
19 Nov 13#739
Cheers, I will probably call tomorrow about it. I have the first email saying "Order total due monthly: FREE" which should be enough as proof I guess. If not, I'll just cancel, which everyone can do within 14 days should anything go pear shaped.
simplyjimbo
19 Nov 13#740
As its free I won't complain but seems that all networks charge from the day service applied for which is when it normally goes live. Tesco do it too but when my sim didn't arrive for over 9 days or so they refunded the month line rental as a gesture of goodwill as I was not happy with how things had gone so far
timtom13
19 Nov 13#741
lol unlucky m8
stevenhp1987
19 Nov 13#742
Just got texts thanking me taking an additional line and it's now active...
"Thank you for taking out an additional line with T-Mobile. This is now active"
Go to my T-Mobile account and I see they've opened up 2 new lines (I ordered 1) and both have £4 discount attached to them online...?
I hope £8 each comes off rather than £4! I do note that the £4 discount is showing twice on my android app for each of them though...
2 new contracts (only need 1) for free... my contract expires in Feb so it means I can simple continue for free :smile:
timtom13
19 Nov 13#743
For you lot that missed out on this
thisismark
19 Nov 13#744
Or text ba to 150 free for an update on your balance
mutley1
19 Nov 13#745
i would be interested to see if you can cancel within 14 days. you may have to do this without using the sim at all otherwise they may not let you cancel.
mutley1
19 Nov 13#746
t-mobile customer service is so so. if you have a problem it can be very difficult to resolve. tesco mobile sends out the sim immediately the same day of order and they also send first class. t-mobile take their time to send out sims and tries to save on postage by sending second class which can take up to 5 days to arrive.
the.cool
19 Nov 13#747
same here but i phoned them up and they said it was fine and that i could ignore the email
coollittlew
19 Nov 13#748
Mine also, I went to raise a cashback claim and I have noticed all the cashback categories have changed and no cashback is now offered for a Sim only contract below £11. I am sure yesterday they had a category for Sim only £0 - £11 yesterday. Can anyone confirm that they did, or am I imaging it?
Not to bothered about cashback, since the contract is free but it would have been the icing on the cake if it had come through.
muzzzzzzzzzy
19 Nov 13#749
It says in the email that the driver has to check your ID???????? WTF
I already have 2 lines with T-Mobile, I don't fancy staying at home just for 2 free contract sims
Loeeza
19 Nov 13#750
.
Phone them and tell them you placed order yesterday - you must have had order number on confirmation email. They will honour it.
natah
19 Nov 13#751
This is only if you have ordered a mobile phone for example, it does not apply to sims as they will be delivered via royal mail in an envelope.
Reecapp
19 Nov 13#752
Yeah they have. I asked them yesterday on chat. They told me just call CS to get that active
muzzzzzzzzzy
19 Nov 13#753
Thanks, I was sure i'd read it wrong or something. I'd have rather sent the sims back than staying in and signing for them.
FraserGJ
19 Nov 13#754
Had the honour e-mail yesterday but nothing since - its been just over 24 hours now.
Might ring existing operator later to get PAC code - got 30 days then to sort it out with T-Mobile (if this deal goes through)
calumm
19 Nov 13#755
So I placed an order for 3 (for our 3 kids). I then placed a separate order for 2 (2 3G tablets). I got an email this evening (I'm assuming for the order for 3 - they didn't say), saying sorry, credit status etc. Then I got another email five minutes later for the order for 2 SIMs, and it was successful - welcome to T-Mobile, your SIMs are on the way.
So my credit rating seemed to change within the space of 5 minutes :neutral_face: I'll be asking them about this tomorrow...
HUKDUSER94
19 Nov 13#756
I ordered three, but two were rejected and they asked for a £100 deposit for just the one - they say it's because of my credit status, and I've never even borrowed any money before!!!
freebiehunter
19 Nov 13#757
That's the problem - often to pass a credit check you need a history of borrowing - eg mortgage, car loan etc, as that then creates your credit score. The T-Mobile credit check is very strict and I posted earlier on here that I remember a lot failing the credit check on the 'price glitch' last year and the year before
Gonz
20 Nov 13#758
I'd have thought when you apply for the sims they do the credit check there and then. if it passes you get the order confirmation. you get the email telling you that they will be honouring the free offer for the whole 12 months.
I wouldn't expect them to go all through that and then say you can't have them because you failed a credit check.
not unless they were wanting to not honour the orders they said they were going to honour.
muzzzzzzzzzy
20 Nov 13#759
You're only really meant to be allowed 2 contracts at once..
Sliwka
20 Nov 13#760
Does it mean my credit check haven't been successful??? Please help. I already got confirmation email and info about sim. What's going on ?
"We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
Alternatively, you can get a copy of your credit file directly from Equifax, at myequifax.co.uk.
Kind regards, T-Mobile www.t-mobile.co.uk"
thehottest
20 Nov 13#761
This is not fair, i've never had any bad credit, i even have a platinum card without a limit!
Da11as
20 Nov 13#762
I dont think the cashback will be rewarded, when a discount is applied such as the £8 discount, this voids any cashback promotion............. I maybe wrong.
timtom13
20 Nov 13#763
credit check haven't been successful yep sorrry,
tamboss
20 Nov 13#764
This is not fair, i've never had any bad credit, i even have a platinum card without a limit![/qu
you want to get a life.. a real one
tom00
20 Nov 13#765
I ordered this then realised I need a Nano SIM in my iPhone 5... Does anyone know if you'd be able to get a Nano SIM and transfer this contract to it? (I had a T-Mobile SIM before which I got cut to nano size by a phone shop, but it didn't work...)
electric0ant
20 Nov 13#766
You are correct, the retailer has the last say on the cashback, and in situations like this I'm pretty sure their T&C means that the cashback will be cancelled. I ordered through topcashback and it tracked with about £26 cashback (i ordered 2 sims), but I just checked again and it's been reduced to £0, so no cashback.
thehottest
20 Nov 13#767
:disappointed:
sohail94
20 Nov 13#768
Get it delivered 1st then request a nano sim. Just say to them I clicked nano and got this
freebiehunter
20 Nov 13#769
You can have 3 contracts as the sim was available to order 'up to 3' on the dropdown selection
waney
20 Nov 13#770
haha just read above that someone has a platinum card with no limit and hangs around hotdeals lookings for FREEBIES, is this april 1st :grin:
betabelf
20 Nov 13#771
I have got following information in my account
IM Only £8 - 12M 19/11/2014 £6.67 Your plan includes: 500 MB web surfing and e-mails Your internet usage is subject to fair use policy (500MB) 500 texts Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man). 250 minutes Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
I have 2 discount
£5 Discount £2.50 Discount
which is equal £7.50
where as the sim is for £8.00 pm, So there will be a loss of £0.50
freebiehunter
20 Nov 13#772
[
if you have a look back through a few posts i've mentioned that T-Mobile do a strict credit check - they did a similar price glitch last year and the year before and they randomly (it would seem) failed lots of people on credit checks even though they had good credit. My opinion is that because the 'price glitch' was clearly planned (even with a known 4pm cut off time) they thin out the amount of contracts that they have given away by usuing the excuse of a bad credit score
thehottest
20 Nov 13#773
To be fair, it is not exactly hard to get a platinum card? all you need is no bad history and income of at least 40k. I like this site, it is always good to save money and avoid taxes
sohail94
20 Nov 13#774
I ordered 3 got 1 approved email dont know if i will get 3 though but as the option I just picked 3
Want me to prove it?
electric0ant
20 Nov 13#775
I agree with you and others who believe it was planned, for all the customer service reps to know about it so soon, and for an email honoring the price glitch seems to be a bit too convenient for a real price glitch.
fozzeh
20 Nov 13#776
...which is why you're stressing so much over a £96 freebie? Registered for a week?
SensibleSaver
20 Nov 13#777
I thought Voicemail wasn't included in the allowances, and yet my account states the same as betabelf ^^above^^... can anyone clarify? :face_with_monocle:
shala37
20 Nov 13#778
Has anyone received the SIM card yet?
waney
20 Nov 13#779
he/she ordered 12 sims whats £96*12?
still good to hear you are a high tax payer
:grin:
scamster
20 Nov 13#780
you could do that or I'm sure you could just pop into a t-mobile or ee store and ask them to swap it for a nano sim.
ivanli
20 Nov 13#781
We are going to fail the "t-mobile credit check"
freebiehunter
20 Nov 13#782
£96 is what the 12 month contract is worth if paying
scamster
20 Nov 13#783
don't know if this a good thing or not but ain't heard diddly squat from t-mobile anyone else in the same boat?
got the conformation/apology email three minutes after the thank you for the order email and that was at four o'clock, is that a good thing?
FraserGJ
20 Nov 13#784
I've had nothing since the "we will honour" email on Monday afternoon
Tempted to ring - even if only to change the delivery address from my home to the my office...
amir
20 Nov 13#785
They took £2 out if my bank and put it back
Also how are people registering without t mobile number??
ace101
20 Nov 13#786
I did the same thing as you, I just called them up today, told them that I picked the wrong SIM by mistake and they said they'll send out a nano SIM for me
tamboss
20 Nov 13#787
i phoned this morning, they said they were still doing credit checks,so the confirmation e mail we all got ,means nothing.. i smell bullsheet:p
freebiehunter
20 Nov 13#788
The £2 is part of the credit check - when you sign up it states they will take £2 and then put it back. You don't need a T-Mobile number to have registered as it's no different than any other sim only purchase for new or existing customers
thesmellyone
20 Nov 13#789
Nope not got anything more either. They probably have a huge backlog to get through. So I'm not worried just sit tight and wait
FraserGJ
20 Nov 13#790
Indeed. I'll moan if they do fail me, especially since before my current 24 month O2 contract started (which ends this month), I was a T-Mobile customer on contract and they were fine with me then...
Loeeza
20 Nov 13#791
why do people need to get more than one or two? your greed is possibly denying others a good deal here.[/quote]
I am already a t mobile pay monthly customer. I ordered 3 sims for my sister and my nieces (no its not been greedy) greedy was if i was just ordering them for the sake of it.
Me ordering three sims did not deny you or anyone else from receiving a sim. Its not one of those items that gets out of stock quickly. It was a planned or not error which we did not expect to be honoured.
Anyone that ordered 2 or more is not denying other this deal. The only ones denying this deal are t-mobile.
anwarlakdawala1
20 Nov 13#792
I had a word with T-mobile customer service, and was told the sims weren't sent out yet. They are hoping to send it out tomorrow or day-after.
Da11as
20 Nov 13#793
They are doing credit checks to make sure you pay them £0.00 each month. X)
.......... I suppose after the 12 month period ends along with the £8 discount, the contract continues and people will pay the standard £8.00 per month unless you cancel.
waney
20 Nov 13#794
sorry loeeza you are greedy
no other way to put it. just get the one yo need and tell the other people to get thier own
a 12 month sim is not for children or people who are not able to pass credit checks
stop making excuses and admit it. you are greedy
amir
20 Nov 13#795
how do you check in your account? im trying to log in but i need t mboile number before it will let me register
simplyjimbo
20 Nov 13#796
Not only that but during the first 12 months anyone can still run up a bill when their allowances have expired or when they use services not included in the tariff offering
Loeeza
20 Nov 13#797
Stop sulking. T-mobile does not have a problem with how many I get so you shouldn't too . By the way my sister and nieces are 20+.
No Im not greedy you are just jealous i passed the credit check :wink:
betabelf
20 Nov 13#798
this is added as my 2nd line, so hv checked with existing details
Da11as
20 Nov 13#799
I'm not sure if T-Mobile allow you to cap the tariff, normally most providers cap at £100, but you can ask to cap lower if they offer this service.............. normally £10 on most tariffs.
waney
20 Nov 13#800
you want to pass the buck to t mob and me fine
but to then say it was not greedy of you to order 3 sims worth 96£ each is just to deny it if you really intended to get 3 sims then you'd have paid for it before
now you will pass them off as presents ,that is the real reason you didn't tell them to signup themselves? am i close to the truth?
tom00
20 Nov 13#801
Just phoned them and they're sending me a nano SIM instead :grin: :grin: She said it would be delivered by next Wednesday.
jpxdude
20 Nov 13#802
Rung up CS this morning, and they've confirmed that the line rental is free for 12 months, and they have confirmed with a text to each number as well. Haven't received the SIM's yet though!
waney
20 Nov 13#803
oh loeeza if you passed the credit check please post the email tmob sent you to confirm the sims are now despatched to you
ace101
20 Nov 13#804
Really the guy I was speaking to said it should come tomorrow/day after
Gonz
20 Nov 13#805
If they fail my credit check then i'll ask them if it failed because it was free. and ask them if I can pay the £8 a month.
I bet it wouldn't fail then
Loeeza
20 Nov 13#806
No actually im not that low to pass freebies as presents.
Will do screenshots of email.
Reecapp
20 Nov 13#807
t-mobile customer service is so ****. its unbelievable. so rude and unwelcoming. they just want to get rid off you and dont care at all!
Dolphin123
20 Nov 13#808
Lol I agree
amir
20 Nov 13#809
it wont let me register without t mobile number
amir
20 Nov 13#810
i just rang now and they said sims are on the way lets see if they arrive
Da11as
20 Nov 13#811
If T-Mobile fail you as bad credit, the fail will also go against your credit history, so if you didn't have bad credit before, you will after T-Mobile have finished with you.
thesmellyone
20 Nov 13#812
Oh come on you two - just stop it!
@Loeeza great you order so many, just remember to cancel them after the 12 months are up, else it'll get expensive
@Waney drop it, you've got one, why complain about someone else getting a few more, no one cares, be glad that you have one at least.
sohail94
20 Nov 13#813
They did mention it will take about 7days so who knows
Loeeza
20 Nov 13#814
Ive just logged into my t-mobile account and it now shows the numbers of the 3 sims sent.
fozzeh
20 Nov 13#815
You don't have to prove yourself to a troll. Don't feed them!
eset12345
20 Nov 13#816
You get what you pay for :stuck_out_tongue:
Gonz
20 Nov 13#817
That's a thought. they can destroy thousands of peoples credit history simply because they are playing a silly game.
waney
20 Nov 13#818
says the person sad enough to have a photo of a troll and uses it lol, wum alert?
dark_shadow
20 Nov 13#819
Is it just the first month that's free? Or the whole contract term?
waney
20 Nov 13#820
keep the posts coming... i got 2 emails from t mobile already, but awaitingthe next email
either > one for dispatch , or the dreaded emailing asking for a deposit
which one will it be?
Noctu
20 Nov 13#821
simplyjimbo
20 Nov 13#822
First 12 months
thesmellyone
20 Nov 13#823
my t-mobile account says:
Your order status
Order in Progress. Your order is still being processed by our sales team. This won't take too long, so please try again in a couple of hours.
Continue
been like this since Monday
Loeeza
20 Nov 13#824
Will do screenshots of email.[/quote]
You don't have to prove yourself to a troll. Don't feed them! [/quote]
Thanks for that just realised that the person looking for proof has only been a member of hukd for 4hrs&45 minutes. Lol also didnt know how to upload pic.
muzzzzzzzzzy
20 Nov 13#825
The indian ones are the worst, all the british ones i've ever spoke to were perfectly fine. Sadly you have to speak to the indians 80% of the time.....
freebiehunter
20 Nov 13#826
Yep, it's technically the mis-selling of goods because they do it each year and pretend it's a price glitch but can cause problems for peoples credit ratings when they randomly fail you for the contract
waney
20 Nov 13#827
no proof means you got rejected
stop posting and go away freeloader
Da11as
20 Nov 13#828
12 months are free but only if you stay within you allowance, over your allowance you will be charged for calls, texts and data usage.
You may want to arranged a cap on your tariff, thats if they offer one that is.
Scouse234
20 Nov 13#829
yes this was after i got the email with the reference number on it. still waiting for a reply on how they can say ill get make money refunded when i establish a good payment history when i will not be making any payments.
Loeeza
20 Nov 13#830
@waney You just cant take it. You There is always one that starts a tantrum.
Reecapp
20 Nov 13#831
12 month
Rastafari
20 Nov 13#832
Total tripe.
Loeeza
20 Nov 13#833
I have been a member of hukd before you and have never posted comments which would offend others and neither have a I ever posted comments calling other members greedy. I suggest you stop posting.
Badbear
20 Nov 13#834
I'm really confused. I've had an email saying the following:
Welcome to T-Mobile Your order's now complete so your Prepay SIM card has been changed over to your chosen contract.
Please note - you will not receive a new SIM card.
Now when I try and log in to t-mobile with my usual login for my current payg phone it says I am entered as a guest. What's going on?
freebiehunter
20 Nov 13#835
Not tripe - it's not healthy to have too many credit checks so it can work against you
waney
20 Nov 13#836
well you said you was going to post and now you dont so we all know what you are?
you tried to get 3 sims and got rejected!
bye bye liar
dark_shadow
20 Nov 13#837
Thanks all
Da11as
20 Nov 13#838
When you apply for credit with a company, it will (with your consent) check your credit score through a credit reference agency.
These companies hold your credit report, which includes details of the electoral roll (a list of the names of all people registered at an address who are entitled to vote), County Court Judgments or CCJ's (a ruling for an unpaid debt issued by a County Court), bankruptcies etc etc.
Every application for credit leaves a ‘foot print' its what is called your credit history, even your partner who you live with can effect your credit check and history.
Loeeza
20 Nov 13#839
Post as many replies as you like now , I am not even going to waste my time justifying myself to you!
mutley1
20 Nov 13#840
the welsh ones for billing are very rude and tends to cut you off if you query your bill!
thehottest
20 Nov 13#841
I ordered 12 of these, (3 on each different current account). Every single order has been rejected because of the credit rating. I'm a home-owner and a higher rate tax payer. How is this possible!?
Loeeza
20 Nov 13#842
@waney
Happy days for me :smile:
tamboss
20 Nov 13#843
because your greedy:p
waney
20 Nov 13#844
ok so you didnt get any sims as if you did you'd have proof via email or something!
or are you waiting for someone else to post their evidence so you can copy it
thehottest
20 Nov 13#845
Just so you know, when a credit check has been completed, the company cannot see other people registered at the address given
Rastafari
20 Nov 13#846
Loeeza you are being trolled! Just put him on ignore. Job done.
jacquikent
20 Nov 13#847
anyone else had £2 taken from their account?
Sorry just read through thread..
mutley1
20 Nov 13#848
good to hear that. :smiley_cat:
waney
20 Nov 13#849
tbh i hope people who took the mick on this 'offer' all get rejected and credit is black listed
why do people need to get more than one or two? your greed is possibly denying others a good deal here.
waney
20 Nov 13#850
ignore me? i'm not the person saying they got 3 sims approved, and will post and now no posting
only shows this person got rejected
time goes by and no post, think we all know tmob rejected this greedy person
Rastafari
20 Nov 13#851
A search will be recorded, which is true whether the company subsequently decides to open an account for you or not. You said "the fail will also go against your credit history". This is piffle. There is no such thing as a "fail".
thesmellyone
20 Nov 13#852
Waney you have just in front of everyone proved yourself to be a complete muppet. I gave the chance to drop it and you just had to keep on trolling
thehottest
20 Nov 13#853
Hard luck- I'm afraid there is no such thing as a credit blacklist
waney
20 Nov 13#854
no, all it takes is for whoever claimed to have 3 sims approved to do as they said and it'll be over
how hard is it to take a photo and then post it
or
cut and paste a few lines
???
rejected or approved? we can all decide soon enough
and look at the other person, they called me names first? AM I jealous? NO COS I GOT MY 1 SIM
i was not greedy trying for more than 2
Rastafari
20 Nov 13#855
No such thing as a credit black list.
EDIT: cross post with thehottest.
eset12345
20 Nov 13#856
more than likely you were rejected because of suspected fraud, although they wont tell you this.
waney
20 Nov 13#857
i said hope :grin:
waney
20 Nov 13#858
haha you gave me a chance smelly? for what? people think they have power when they dont!
BeerDrinker
20 Nov 13#859
Loeeza
20 Nov 13#860
If you decide to cancel after 12 months you have to give them one months notice exactly as the 11 month starts or a day or two before otherwise they will just charge the full price the following month. That happened to my cousin.
fozzeh
20 Nov 13#861
I’m not a high rate tax payer. I have 2 houses to my name at the minute. I ordered 2. I got the e-mail saying they’d honour it. I’ve got the e-mail saying they’ve been dispatched. Turns out I am being sent 3! Don’t actually need 3 so sending 1 back.
Credit rating is like a game. Easy points are Direct Debits! The worse you are at setting up Direct Debits, the lower from that A rating you get.
For some, just be thankful your credit rating isn’t diminished by spelling or grammar!
spannerzone
20 Nov 13#862
Damn Tmob just rejected my order for 500 of these. How on earth can that be fair? I've got a Boots store card and only ever go overdrawn once a week.
freebiehunter
20 Nov 13#863
No, but there is such thing as too many credit checks - too many checks in a short period of time can hurt your credit score
muzzzzzzzzzy
20 Nov 13#864
I'm 21 and now have 4 lines with T-Mobile, the only thing I pay for is car insurance.. I got my first 2 lines when I was 18 over the phone.
thehottest
20 Nov 13#865
...I am aware of that
freebiehunter
20 Nov 13#866
This thread needs cleaning up
Reecapp
21 Nov 13#867
people like that should get the sack. i work for o2 and would never dream of doing **** like that. i get paid a good wage to do honest work... not slack around like some other company staff.
Preying_Eyes
21 Nov 13#868
Received the following email
Dear Mr ******* Welcome to T-Mobile Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM.
meowmix
21 Nov 13#869
O2 customer services are genuinely awesome... only ever had a problem once with them over the refresh contract where the guy was bordering on rude :/.
mutley1
21 Nov 13#870
my OH's sim arrived by courier this morning. mine was dispatched a day earlier but has not arrived so i guess must have gone by royal mail.
not sure why me OH's sim was sent by courier? oO
agentunited
21 Nov 13#871
Yes, I'll be doing this over phone or in-store, will move only if they are ok to apply the same £8 discount on £11 plan as well.
mutley1
21 Nov 13#872
some companies who have bad customer service (and i am afraid t-mobile falls into this category) actually advise their staff to put the phone down on customers who continue to question and won't take the answer you give so that it stops the call becoming a full blown row and as the operator will not change his answer, there is no point in arguing with the customer!
i have had experience of this putting the phone down with capital one and santander as well. i have been with t-mobile for 10 years and it is because they are value for money for what i need but i try my best to avoid speaking to their customer service as they never listen and just state what they think and won't budge even though what they say is obviously wrong.
amir
21 Nov 13#873
ive received my 2 sims today i placed my order last minute at 4.00pm before they locked the deal
HUKDUSER94
21 Nov 13#874
They said you can get a five pounds booster pack to me, but I didn't ask about changing the tarrif
ceci_4
21 Nov 13#875
Anyone got their tracked cashback removed?
I'm sure it was 25 and then 0.00!!?? :neutral_face:
serencadi
21 Nov 13#876
Got mine and partner's SIMs this morning in with the post. No info other than the delivery invoice with "We confirm no payment is required" on it :smile: Fair play, they were delivered very quickly!
malwaid
21 Nov 13#877
I urge you all to log in to your T mobile accounts and check "My Plan" and see what you are being charged. Mine shows the following-
My plan
SIM Only £8 - 12M Plan start date: 21/11/2013 Date you can next upgrade: 21/10/2014 Monthly cost: £ 6.67 (excluding VAT) Plan length: 12 How you pay : Direct Debit
HankHandsome
21 Nov 13#878
haven't got mine yet but with the number of people who've ordered one, i'm not expecting it until at least the end of next week
phanco
21 Nov 13#879
Not got a sim yet, and nothing showing in My T-mobile, but had 2 emails confirming my sims shupped (to replace 2 payg T-mobile SIMs in an iphone and a Nokia 520)
malwaid
21 Nov 13#880
Sorry I missed the "My discounts" area -
£4.00 Discount Fri Nov 21 00:00:00 GMT 2014 £4.00 Discount Fri Nov 21 00:00:00 GMT 2014
simplydiscount
21 Nov 13#881
Just received an email that they cancel my order due to credit history..!!!!
FONN
21 Nov 13#882
Any recommendations for a dual SIM phone, from a UK provider? As I’m currently with 3, do both of them need to be 3G?
sdoherty1000
21 Nov 13#883
Got my 4 this morning thanks
agentunited
21 Nov 13#884
If I upgrade this £8/month contract to "SIM Only £11 - 12M" in a month or two later, will £8 discount still be applied after upgrade? I don't use more than 100 minis a month, but 500MB might be bit tight though manageable.
I see an internet booster in their website but I'm not sure it's applicable for Sim-only plans, Extra internet upgrade £5 per month - If you already have a plan with Standard internet included you can choose the extra internet upgrade, text WEBM2L to 879. Your booster gives you 1.5.GB of internet each month.
In any case, I will give a ring to them once I get the sim, let's see if they would upgrade me to £11 plan with this £8/month discount.
amir
21 Nov 13#885
How can I ring customer services free??
alit22
21 Nov 13#886
where is the my discounts area? i cant see it.
under 'your current services' in the plan features it shows i have a £4.00 discount only, not two lots??
kingkhan9
21 Nov 13#887
Yes, they are the worst, because they are good at calculations and can easily catch someone who is trying to take advantage... they are the one's who save company a lot by taking less salaries. In companies view they are the best...
again he is right...you get what you pay and but company gets more than what they pay :smile:
FraserGJ
21 Nov 13#888
Nothing here yet looking in my webmail (unless my laptop at home woke up and downloaded it first :|)
FraserGJ
21 Nov 13#889
I just had the shipping mail - "Its on it's way" :smile:
I presume that the proof of IDs aren't required if SIM-only (no phone) - it is Royal Mail so not expecting the postie to check my ID or anything
brandlew
21 Nov 13#890
I ordered 3 Sims - 1 for me (existing t mobile pay as you go) and 2 for my sons - they are only sending me 2 - rang them and they say my credit check says I can't have 3 lines - but told I can have as many pay as you go phones sims. The only way to get them to change their mind is to get a credit report and fax this with reasons why I should have the other sim. Does any one know where I can do this free of charge as I haven't got any credit issues? I know it would have been too good to be true to get all 3 free - but will try anyway. Thanks for your time
ace101
21 Nov 13#891
call 0800 956 5042
natah
21 Nov 13#892
Correct, they will arrive by second class Royal Mail.
freebiehunter
21 Nov 13#893
Use Experian experian.co.uk for a free 14 day trial and just cancel as soon as you've signed up and got your credit report. This will be accurate enough for you to provide to T-Mobile. However I would be surprised if they let this override their credit checking system and they will probably suggest that you pay a 'deposit' upfront instead. It's all part of the extra tough random failed credit checks to reduce the amount of 'free' 'price glitch' sims that they send out :wink:
Transformers
21 Nov 13#894
I can't believe some people have got their SIM cards already, I haven't even got a dispatch e-mail yet. :disappointed:
judy32
21 Nov 13#895
does the following email (3 says ago)mean the sim is approved and sent?
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Got my 2 sims and signed into my account. Showing a bill of 2p to be paid on 05/12.
I thought it was totally free
betabelf
21 Nov 13#898
my discount is showing as
£7.50
why it is different from every on
brandlew
21 Nov 13#899
Thanks I will try it now :smile:
Use Experian experian.co.uk for a free 14 day trial and just cancel as soon as you've signed up and got your credit report. This will be accurate enough for you to provide to T-Mobile. However I would be surprised if they let this override their credit checking system and they will probably suggest that you pay a 'deposit' upfront instead. It's all part of the extra tough random failed credit checks to reduce the amount of 'free' 'price glitch' sims that they send out :wink: [/quote]
mutley1
21 Nov 13#900
Got my 2 sim in 2nd class post this morning.
simplyjimbo
21 Nov 13#901
No, it only confirms that they will honour the order if you pass the credit check.
TonyLeMesmer
21 Nov 13#902
Anyone still heard nothing since the honouring email? Got my confirmation email around 3pm, so perhaps they are just working through the backlog. Added it as an additional line.
amir
21 Nov 13#903
How can I ring customer services free??
mutley1
21 Nov 13#904
the discount does not always show correctly on my t-mobile website which is pretty basic and can not cope with the various discounts that t-mobile give out temporarily when they have a sales spurt. you will only know the true price when you get your first bill.
etta191
21 Nov 13#905
I haven't even received the honouring email, just the confirmation at 2.45pm and the £2 check, but have decided to just wait and see. I find talking to most customer services is usually too much hassle for no or little result, and judging by the above posts it seems their cs isn't an exception.
amir
21 Nov 13#906
I didn't get one either but they will come soon
alit22
21 Nov 13#907
brilliant, thank you
I will look out for my first bill (which should be a grand total of nothing :smile: - fingers crossed)
amir
21 Nov 13#908
Thanks I rang this number but they wouldn't help me
I rang a normal number and sorted everything out
muzzzzzzzzzy
21 Nov 13#909
Where is that section? I can't see any discounts for my 2 extra lines.
amir
21 Nov 13#910
Apparently I was told 150 is free from sim only I thought it was chargeable?? Please can anyone clarify
mutley1
21 Nov 13#911
i have had a few discounts with t-mobile and they have always worked even though they don't always show on my t-mobile website with the exception of perhaps ending up paying 50p + 20% VAT which always seem to come through with the discount deals!
simplyjimbo
21 Nov 13#912
what number did you call?
natah
21 Nov 13#913
Very strange as there are two £4 discounts showing when I logon to the My T-Mobile app where as logging onto the T-Mobile website only one £4 discount. Did call customer services earlier and they did confirm an £8 discount.
amir
21 Nov 13#914
I rang 01707 315000
moneyballs2
21 Nov 13#915
Mine arrived today :smile:
Transformers
21 Nov 13#916
How do you know for certain though amir?
150 is defintely free from a T-Mobile Pay Monthly SIM Card, and I think it's free from SIM Only tarrifs too, according to the below link anyway. :smile:
Perhaps you were last and they ran out of £8 discounts X)
bear807
21 Nov 13#918
Email shows up 2 sims suppose to arrive, however I only have one in my post today. For those who receive 2 does both of your sim comes together in 1 envelope?
TonyLeMesmer
21 Nov 13#919
Ok, just got off the phone with customer services to check whether my order had gone through. Still not 100% sure but they said they'd had 10,000 orders so just to play the waiting game.
amir
21 Nov 13#920
Transformers
21 Nov 13#921
What did you use to record the phone call? :smile:
I want to record some phone calls in the future too, as some companies mess you about.
amir
21 Nov 13#922
They come in different envelopes
Chowdhury007
21 Nov 13#923
Any body else get this email?
How do you get a good payment history with a contract of £0? Is this a sly way for me to end up paying £100 for the contract?
Thanks for placing on order online for your new T-Mobile phone.
We’re happy to offer you this plan but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
If you’d like us to go ahead with this order please give us a ring on 0800 9562208 option 1. Alternatively you can chat with an advisor now so we can complete your order today, just click on the link below. We have agents available between 8am to 8pm Monday – Friday or 8am to 8pm at weekends.
kharma45
21 Nov 13#924
Yeah I got two separate envelopes.
amir
21 Nov 13#925
i rang of one phone and recorded through the iphone it does help,last time i had a problem with virgin media misselling products i recorded the call, it did take time to sort out but in the end got broadband free for 6 months.i always record calls and write names and extensions.
Transformers
21 Nov 13#926
Thanks, I have an order number but I will wait until tomorrow before calling them up. Will probably update this thread with the outcome. :smile:
Da11as
21 Nov 13#927
Are you alreday a T-Mobile customer ?
It sounds like they have merged your existing contract with your new contract, this means you still only have one contract even though you want two separate contracts.............. they cant do that............... have you called them to asked what has happened ?
ace101
21 Nov 13#928
Thats the number from their website, and the one I called to sort out my account
Dolphin123
21 Nov 13#929
I received this email today....
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
I am a new customer on tmobile so I dont even know what they mean by an additional line, anyone else received this email?
amir
21 Nov 13#930
If u ring them atleast you know whether u got the deal or not that's the main thing
Transformers
21 Nov 13#931
So you spoke to a T-Mobile CS rep normally using a mobile phone, and then you held the iPhone next to the other mobile phone and recorded it?
Am I right amir? :neutral_face:
amir
21 Nov 13#932
Yes I rang this but the women wouldn't help me at all
amir
21 Nov 13#933
yes bingo it works even though ive been told its ILLEGAL!!!
ace101
21 Nov 13#934
Oh right, yeah the first person I spoke to didn't either, they just transferred me to someone else
anwarlakdawala1
21 Nov 13#935
Did anyone manage making an 08 call with this sim and not get charged? I spoke to CS about it and said it's chargeable at 40p a minute, or I should get the 08 booster :worried:
Transformers
21 Nov 13#936
I know but I've got an order number and the 'honouring deal' e-mail, so my order should go through okay. If not I will call them tomorrow, I'm waiting one more day, just in-case I do get a dispatch e-mail later today or tomorrow. :smile:
natah
21 Nov 13#937
Not made an 08 call but the CS did advise me that its included in the allowance.
amir
21 Nov 13#938
Hope u get it
Transformers
21 Nov 13#939
It's not illegal, just make sure you read this first. :smile:
There must be an easier way to record phone calls, I'm pretty sure there are smartphone apps which can do this. You should try and look for one, it's probably a lot more convenient; and the saved phone calls probably sound a lot more clear as a result.
amir
21 Nov 13#940
I asked all the details and recorded the call too
amir
21 Nov 13#941
thx for info
i was told its illegal when i recorded the virgin media call and she said that you have to let the adviser know that calls are being recorded, i will look for an app it will be alot easier as you dont always have 2 phones together
Transformers
21 Nov 13#942
Thanks, I'll let you know by tomorrow.
Transformers
21 Nov 13#943
Yeah, I think the Virgin Media lady was right, as long as you tell them and they agree, it's totally fine. Just make sure you tell the person at the beginning of the conversation, and not at the end. X)
And yes, it will be much easier to use an app, then to hold two mobile phones simultaneously.
What mobile OS do you have by the way? Android, iOS etc.
amir
21 Nov 13#944
My contract ends on 28th so this came at the right time
amir
21 Nov 13#945
im still using io6 at the moment.
i did nt tell them at all that i recorded the call!! i only told them when they didnt give me the deal that she said and then i complained.and then i told them i had proof
amir
21 Nov 13#946
If u wanna upgrade to 500 mins unlimited txts and 1 FBI Internet you only pay extra £3 a month
Transformers
21 Nov 13#947
Ohhh, okay. You should try and tell them if you can though, because if you ever needed to go to court, I'm sure you would need their permission to use it as evidence. I may be wrong though, you might not even need their permission - never tried it myself, lol.
Oh, you have iOS, okay. I have Android currently, but if I find a good phone call recording app in the future, I will let you know via PM. As it could be on Apple's App Store too, as well as the Google Play Store, so we could both end up using it. :smile:
amir
21 Nov 13#948
Gb internet
amir
21 Nov 13#949
ok thx if i find a good one i will let you know too:)
agentunited
21 Nov 13#950
Hope it's possible to keep the £8 discount after upgrading to £11 sim only plan. I placed an order before 2pm on that day, but my web account still saying Order in progress, not sure how you'd received your sims already when you'd placed your order at the very last min (_;)
Transformers
21 Nov 13#951
Cool, thanks. :smile:
twinkle
21 Nov 13#952
Is the statement on the OP about calls to 08 numbers included in your allowance correct?
Gaz987654321
21 Nov 13#953
You Sir are correct. The recording wouldn't be admissible in court if you didn't get their permission to record them first.
anwarlakdawala1
21 Nov 13#954
I received my sim too. Ordered two, but received one. No complaints at all, well chuffed with the customer service too :smile:
Transformers
21 Nov 13#955
Do you know for certain though? Have you had personal experience or anything? Thanks. :smile:
ace101
21 Nov 13#956
Taken from my account info:
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
amir
21 Nov 13#957
i should tell them atleast they wont give you something they not suppose to and then deny it
freebiehunter
21 Nov 13#958
As the £8 p/month tariff had an £8 discount applied it might well charge you full price if you move to £11 p/month - you might lose your discount as the discount only applied to the £8 tariff - best check with T-Mobile before you make the swap!
socialmammal
21 Nov 13#959
my SIM is on its way. they sent an email that they will honour the so called error.
coldstreamer
21 Nov 13#960
Does anyone want to know how many orders were taken before it came off the website?
HankHandsome
22 Nov 13#961
I'm assuming you already know but want some form of validation before you reveal the number ?
preecey
22 Nov 13#962
Haha, yeah. 08 numbers are included! It's a shame some people don't believe me.
mutley1
22 Nov 13#963
LOL. good point. you could argue that you have a good payment history as they have asked £0.00pm and you have paid £0.00pm. X)
you may have to leave the £100 with them until the contract ends or next year when you have started to pay on the contract if you keep it.
preecey
22 Nov 13#964
Exactly the same with O2 in the Swansea area and its suburbs. Glad I switched to EE/T-Mobile. I now get HSDPA everywhere, despite the customer service being nowhere near as good as O2's.
It seems to me at least, that the GSM 900 MHz networks (O2 and Vodafone), have a terrible 3G network whereas the 1800 MHz networks (T-Mobile, Orange) have excellent 3G/HSDPA coverage and data speeds.
sohail94
22 Nov 13#965
Ive just received this email said only got 2 of the 3 for my "credit history" lol
Dear Customer
Thanks for placing an order online for 3 sim cards
At the moment, due to your credit status, we are only be able to offer you 2
These have been sent out to you and should be with you in 3-5days
Kind regards,
Ashe
22 Nov 13#966
Looking on mine, no discount is showing - just the £8. I'm a previous T-Mobile contract holder, added the SIM to my account.
Da11as
22 Nov 13#967
You are keeping us in suspenders lol X)
skittle
22 Nov 13#968
I ordered 3, only one has arrived but all 3 showing on my existing T mobile account.
One says, Unlimited data, SMS 200, Call allowance 100 minutes,Free video calling. Other 2 say, Unlimited data, SMS 183, Call allowance 92 minutes,Free video calling.
All say 2 x £4 discount.
brush52
22 Nov 13#969
10,000 according to TonyLeMesmer in post #940
coldstreamer
22 Nov 13#970
There was 8489 original orders, I ordered 2 myself. If you cancel though within the initial 12 months though you will pay the full charges as the discount drops off. Got someone to check mine and their is no expiry date on the discount so it's free for ever
Loeeza
22 Nov 13#971
If you download the t- mobile app it now shows the numbers of the sims and the discounts.
Ashe
22 Nov 13#972
Just looked again, and the plan summary is claiming a discount of £6.67 and a monthly cost of £0.01 overall. It's really not very clear.
iduno87
22 Nov 13#973
mine still says processing :neutral_face:
Dolphin123
22 Nov 13#974
I got this email too, but still havent received the sim
martyj999
22 Nov 13#975
Without fishing through all of the 900+ comments for an answer, can someone let me know if this is being honoured for the full 12 months at FREE?? And has anyone successfully transferred their old number to this sim using their PAC code??
Transformers
22 Nov 13#976
I got a dispatch e-mail today around lunchtime, so hopefully they should all arrive. :smile:
freebiehunter
22 Nov 13#977
If you receive your sim it will be free for the full 12 months. You should can transfer your number but if it's already a T-Mobile number you might have to move it to another netrowk PAYG sim first and then move it to your new T-Mobile sim as I don't think you can use a PAC so port within the same network
Transformers
22 Nov 13#978
Interesting stuff. Thanks for the info coldstreamer. :smile:
Jiming
22 Nov 13#979
Yes & my number has been scheduled to move over on Monday afternoon.
Reecapp
22 Nov 13#980
if you go to an EE/ tmobile store they charge bloody £10.21 for a nano sim/ sim swap. what kind of nonsense is that, the guy at the store said they need the money to put the swap through over on their system.
It takes no longer than 20 seconds to submit a new SSN, why charge £10 for that! but the guy at store told me a trick (basically lie lol) he said call CS and tell them they sent the wrong sim out and you need a nano... so i did that and now they sending one for free.
every other company dont charge anything!
martyj999
22 Nov 13#981
Thanks, I'm on virgin's unlimited everything for £15/month 30 day contract, so same network, different provider. I'm not using the data enough to justify that so this will probably keep me going for the next year.
Transformers
22 Nov 13#982
Nice one, but imagine if they told you to send the old SIM card back. :grin:
lostwebb
22 Nov 13#983
Just received my sims but there is an allowance of 48MB 48 texts and 24.11 minutes...on all of them...Odd..
NEVERMIND: Its 2 days worth of ProRata allowance.
septimoose
22 Nov 13#984
The chances are it's just how their system operates that hasn't applied the discount to accounts with pre-existing contracts... I'm sure when we contact T-Mobile they'll rectify the issue (since they're clearly intent on honouring the deal) :smile:
dannimm1
22 Nov 13#985
wow i ordered one
but just had an email from t mobile saying 'since your credit check went so well, we are pleased to offer you up to 3 sim packages'
i replied
Reecapp
22 Nov 13#986
haha yeah. the advisor actually gave me two options either give me a credit on my bill for £10 or send me one for free. credit would be useless because it will just stay there for 12 months.
Sliwka
22 Nov 13#987
I received this email couple of days ago , but I still got sim card today so WTF?
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
Does anybody else is on this same boat?
Deal_HUNT3R
22 Nov 13#988
No dispatch email for me yet
martyj999
22 Nov 13#989
How do you know this, are those figures stated on writing somewhere???
Reecapp
22 Nov 13#990
my bro order one too, he didnt get any email whats so ever and it just came through the post. dont worry
McShane1
22 Nov 13#991
Just got my sim through, set up my account, checked my plan and apparently my monthly cost is £6.67 excluding VAT.
My current bill, due to go out on the 6th December is £0.01. So we'll see how much the bill for next month is.
Although under "my current services" it has a £4 discount box. That still doesn't cover the £8 though!!
Edit: My allowance seems correct, 500 texts, 500mb data and 250 minutes.
tootiemac
22 Nov 13#992
Lostwebb This is common with contracts they often create ur first bill after a few days of the contract. They do so by taking ur allowance and dividing it by the no. Of days in the month then x it by the no. Of day I 1st bill. Its not a big deal ull still get 12 months.
natah
22 Nov 13#993
Worth checking on the My T-Mobile app as like mine it shows two lots of £4 discount.
lostwebb
22 Nov 13#994
Text AL to 150 :). Ballance resets on the 23rd.
Thanks your right :). I called CS and felt silly when he said ah the one that you got free. :stuck_out_tongue: It resets tomorrow .
tootiemac
22 Nov 13#995
Just ignore him lostwebb hes just upset he missed out :stuck_out_tongue: . Okay gd so it shoukd refresh tomorrow :smile: my mum loves me now, I got her this because she was afraidof using the payg was soo expensive for her and this is perfect
nayffy
22 Nov 13#996
Got one sim through and only for one honoured email and I ordered 2 sims, but the second number is showing in "my tmobile" so I wonder if I get the second one. First one on my tmobile shows unlimited data instead of 500mb. Cool!
Da11as
22 Nov 13#997
Until she goes over her monthly allowance and your bank account gets debited. lol
phanco
22 Nov 13#998
Hmm
My allowance viewed through Pc Browser ... 500Mb, 250Mins, 500txts Viewed through iphone TMobile App : Unlimited Data, 150 mins, 300 txts ..
Eh ?
YouMuppet
22 Nov 13#999
I texted AL to 150 just after receiving the SIM and it shows:
483MB, 340kb 483 UK SMS's 241.40 Mins
Wierd?
HankHandsome
22 Nov 13#1000
got mine delivered today .. w00t .. off to my sister's tomorrow to sort her phone out with it ..
septimoose
22 Nov 13#1001
My current services says that I'm not due any discount on it, and it appears as £8. It has added next to my current T-Mobile account
Loeeza
22 Nov 13#1002
Got my three today. Thanks op once again. (Cant thank you enough:)
legend474
22 Nov 13#1003
Made account on the EE site.
Outstanding balance £0.00 Your monthly plan charges £0.01 New charges this month outside plan £0.00 Your new balance £0.01 ------------------------------------------------------------------- SIM Only £8 - 12M £6.67 Loyalty discount from your monthly line rental - £6.66 Monthly charge total £0.01
What the f? :grin:
Reecapp
22 Nov 13#1004
i have a 1p bill and only a £4 discount?
can someone explain please?
Da11as
22 Nov 13#1005
If you only had a £4.00 discount, you should have a £4.00 bill (not 1p), as the contract included a £8.00 discount.
josephmccowie
22 Nov 13#1006
Rejected on credit grounds, real shame considering it's ******* free anyway.
Da11as
22 Nov 13#1007
Its only free for 12 months within the allowance, if you use more minutes, texts or data then your bank account will be debited.
BrianM
22 Nov 13#1008
Got my email this afternoon - so they are obviously still processing all the applications!
Reecapp
22 Nov 13#1009
The signal in my area for EE is sooooooooooooooooo crap i feel like terminating it. I live in a big city and always get awesome signal with voda or any other network.
BrianM
22 Nov 13#1010
Whereas Vodafone is USELESS for smartphones where I live! Brilliant 2G but patchy and slow 3G!
Reecapp
22 Nov 13#1011
Lol. It depends on area I guess, I always get 5 bars on there with H internet.
I called EE and they going to send feedback to an engineer and let me know in five days. And then they said they'll give me a credit on my bill. That made me LOL
Loeeza
22 Nov 13#1012
You should two -£4 discounts . I phoned t-mobile up and the cs confirmed this. It shows like this on the tmobile app too.
SensibleSaver
22 Nov 13#1013
Reading through the last couple of pages of comments, I'm noticing a common theme... those of us who currently have a contract with T-Mobile (myself included!) appear to be missing the £8 discount from the "My Plan" page. I wonder whether we're going to have a fight on our hands?? :disappointed:
meowmix
22 Nov 13#1014
In notts a potato works better than trying to use a phone on voda :thinking:
anwarlakdawala1
22 Nov 13#1015
It seems like cold streamer and preecy are having an argument in the original post :-P
Reecapp
23 Nov 13#1016
Does anyone fully understand what 'Charge to account Bar' and 'Who Called Bar' is?
HUKDUSER94
23 Nov 13#1017
Are any other Ovivo switchers experiencing problems with their mobile internet?
star42
23 Nov 13#1018
just got my free sim with 0.00 to pay for a whole year lucky me
myskepticsight
23 Nov 13#1019
Hmmm, finally got into my account online. Seem like for each of my sims (I ordered 2) they are only applying a £4 recurring discount. May have to ring them to clarify this. I am being billed £0.01p for my first bill on each account currently :worried: All a bit confusing.
NIgelK
23 Nov 13#1020
I use Ovivo, put a TPO sim in my unlocked phone to try one, had to uninstall the tweaker profile for Ovivo before TPO stuff would work.
TonyLeMesmer
23 Nov 13#1021
Finally got my dispatch email :smile:
Jonnyblock
23 Nov 13#1022
I havent received my SIM yet but I just received a letter telling me that this month I will be charged £0.02.
I AM OUTRAGED!!!
mutley1
23 Nov 13#1023
i had this once where i had to pay a bill for 2 weeks of use when the sim had not even arrived! so i ended up paying a bill for a sim that had not even got delivered.
Gabriel959
23 Nov 13#1024
Yes mine is the same
Noctu
23 Nov 13#1025
Ditto... Hope they sort it out
HUKDUSER94
23 Nov 13#1026
Thanks for the response - I removed the profile, reset network settings, cleaned the sim etc. but the mobile internet still wouldn't work. They're sending me a new sim now though, so hopefully it'll work then.
HankHandsome
23 Nov 13#1027
sorted the sim out for my sister today and gave them the pac code for her number from orange and all is good so far. will double check the discount later on, but can't see it being a problem
timtom13
23 Nov 13#1028
Dear Mr t****n Welcome to T-Mobile Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM
Web order reference 4646467 Description T-Mobile Combi SIM PAYM Quantity 1 Price £ 0.00 Including delivery £ 0.00 Total price excluding VAT £ 0.00
Total price including VAT £ 0.00 Amount paid £ 0.00
You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
Orders for the Iphone 5C, will be delivered within 2 working days. For i-phone 5s orders, please allow up to 28 working days for delivery
You will recieve a text message from the delivery company prior to delivery to advise of you delivery date.
Don't forget your proof of identity - for Pay Monthly and Tablet orders When we deliver your order to your chosen address, you'll need to show your photo ID in person. When your order arrives, our driver will take down the last five digits of your ID, to make sure that it's been properly checked.
See the types of ID we accept here.
Passport Police ID card Photocard driving licence Military ID card UK National identity card Registered disabled card
What happens if no-one is at home to sign for delivery? A card will be left with details to organise redelivery of your order, or how you can collect it.
Wongy110
23 Nov 13#1029
I Just found mine on the doormat when i got home and i had dug out id ready
Wongy110
23 Nov 13#1030
Thanks to the op and all the other helpful members on this thread i received a 1p bill as well £4 discount on the website £4 x 2 on the app 500mb website but just a blank space on the app Can i just clarify one thing i need to cancel this ON the 18th of October over the phone ?
abarthman
23 Nov 13#1031
Received my SIM today.
Phoned then up with my Three PAYG SIM PAC number. My old number should be transferred on Tuesday.
Dowloaded the T-Mobile app and I can see that I'm getting billed for a penny, too.
Quite happy so far.
Reecapp
23 Nov 13#1032
yes thats right, so 30 day notice in 2014
coldstreamer
23 Nov 13#1033
Charge to account bar, stop all those crap messages from short code numbers coming through ie 88688 you know what I mean . It stops you getting charged for these annoying texts
Transformers
24 Nov 13#1034
Log into your My T-Mobile account online, and then find the 'Date you can next upgrade', that is the exact date you should phone up to cancel. That's what I aim to do anyway.
You can find that date by clicking on the following, after you have logged-in:
>My Plan (on the left-hand side) >My Plan Details (it's one of the two tabs) >Scroll down a bit until you get to the Date you can next upgrade part.
By the way, the reason I'm saying it is not the 18th October 2013, is because it's unlikely that is the day your contract officially started, it was probably a few days after (like mine was).
Hope this helps, Transformers :smile:
Gonz
24 Nov 13#1035
Are all you people who are being billed a penny or whatever, what payment method did you use to sign up with? direct debit or card? there's a £3.50 charge if you don't pay by direct debit and chose card instead. maybe they're charging you the 1p to be able to get the £3.50?
Rastafari
24 Nov 13#1036
Well, I'm still waiting.
Ordered 2 combo-sims in one order. Received order confirmation email then shortly after the honour email.
Realised there was an option to order nano sims so placed a new order for 2 of those. Received order confirmation email and honour email for that order as well.
Since then, not a dicky bird. Anyone else the same?
mutley1
24 Nov 13#1037
Tmobile is pretty dumb so won't think this way.
nayffy
24 Nov 13#1038
I only got one confirmation and honour email for 2 separate orders, but both sims still came! Only one of them is showing £4 discount on my tmobile, but both are £0.00 a month. Not complaining! One thing though, I click the checkbox that said about free bbm (incase I ever get a blackberry again for email) but I can't see anything about it on My T-Mobile, not even the £5.10 booster!
Petal
24 Nov 13#1039
For anyone who didn't set up a direct debit when ordering and was worried about the monthly charge I have just logged into my account and created a DD so prob solved.
anwarlakdawala1
24 Nov 13#1040
Call them up and ask them to activate the BBM services as you're using a Blackberry. They'll do it free of cost :smile:
Dark_Titan
24 Nov 13#1041
I cant believe they charged me £0.02, it's like they robbed me of my glory...I cant claim i got this sim for free anymore because of this...well played t-mobile...well played
nayffy
24 Nov 13#1042
Cheers! Another thing I've noticed, I've used 234mb of data according to my iPhone statistics (reset them when I put the new sim in) but it says I still have 500mb of data left!!
Gaz987654321
24 Nov 13#1043
No personal experience, just remember reading about a case (cant recall the case citation) where a gentleman tried to take a cold call scamming company to court. He intended to sue after explaining to them he would be charging for his time when they cold called him. It all went to pot when the recorded phone call evidence was dismissed as he never made them aware he was recording. Poor chap.
Wongy110
24 Nov 13#1044
Been playing with mine as well as far as i can see we really do have unlimited data :grin:
whw
24 Nov 13#1045
I ordered two of these SIMs on the same day but only one came through on Saturday. T-Mobile credited me with two amounts of £2.00 on the 19th November and then withdrew the same 2 x £2.
Question is, where's my 2nd SIM card and has anyone else has the same happen? Results?
phanco
24 Nov 13#1046
I'm not certain, but if your an existing customer your renewal date for your allowances will be the date your existing contract renews (mines the 9th oif the month).
I suspect that they give you unlimited data until that date so you dont complain - it would explain why the iphone app is showing my data as unlimited, the PC app says I should have 500MB and txting "AL" to 150 says I have 300.
So, my theory is ...
I have 500 mins on my contract The %age of days until I renew means proportionally I should get 300Mb of that allowance until renewal date But they set it as unlimited in case I go over ...
?
Wongy110
24 Nov 13#1047
I was on payg still saying i have 500mb left :smile: the two calls i have made have come off the 250 mins
scooby353
24 Nov 13#1048
ive only received one of my sims so far, any one know if you can track them? also has anyone tried to add a data bundle?
Reecapp
24 Nov 13#1049
haha
whw
24 Nov 13#1050
I'm checking my T-Mobile account for this new SIM and see that:
Your monthly plan charges SIM Only £8 - 12M £6.67 Loyalty discount from your monthly line rental - £6.66 Monthly charge total £0.01
Given that £6.67+VAT = £8.00. Where is my full £8 discount as mentioned on my order?
Also, regarding 08 numbers are we or aren't we billed? And what is that mysterious £4 discount tickbox?
mutley1
24 Nov 13#1051
the sim i got for my mum does not show any discount. anyone got this?
Wongy110
24 Nov 13#1052
Forgot to say thanks for that :grin:
Transformers
24 Nov 13#1053
No worries. :smile:
coldstreamer
24 Nov 13#1054
I've called off another phone and had them put a credit on my account for 12p for the 12 months. I also asked them to set my line to cancel 12 months down the line and they sent me a text to confirm it has been done. Oh I also got them to add 30 mins to 08 numbers and credit me the £2.50 booster back as my tmobile needs clarifying
HUKDUSER94
25 Nov 13#1055
After twelve months will we have to pay £8 a month or will the discount code roll over?
nayffy
25 Nov 13#1056
Has anyone elses My T-Mobile and My EE app not been letting them log in? The website works fine on my computer, but the apps say there was an issue logging in on 3G and WiFi :worried: But regarding data, iPhone says 290mb used, Al to 150 shows 500mb 0kb and online says 500mb :smile: Also I've been able to tether via Personal Hotspot WiFi on my iPhone 5 iOS 7.0.4 to my Windows 8.1 laptop without any problem, all worked without being blocked :smile: Only tested for 15 minutes though.
mutley1
25 Nov 13#1057
if you call them on the 11th month, you will be able to negotiate a deal which will more than likely be less than £8pm. if you don't call them then it becomes a monthly rolling contract at £8pm.
Gabriel959
25 Nov 13#1058
Mine is exactly the same, it would be good if someone whose discount is showing properly can post their screenshots here so I can call T-Mobile and ask them what the hell is going on with this.
anwarlakdawala1
25 Nov 13#1059
Wow.. T-mobile is going to get a lot of calls now asking for the same :P
Or just call 08 numbers, then ask T-mobile to refund you for the costs as the screenshots say 08 numbers are included
thesmellyone
25 Nov 13#1060
@whw my web site looks identical to yours.
Was just onthe phone to T-mobile.
Ok the upshot of it all is this: I will be charged a one off charge for the first bill of £8 and then every month after that it will be at no charge (if i don't exceed my allowences)
I was not happy about the £8 charge as there is no reference of it in any of the e-mails i got from T-mobile nor on their website when i was completing the order.
The nice lady that i spoke with said that she will credit my account with £8 so that it ensure I will not be charged for the first bill and then next 11 months will also be free.
It's a little confusing and i thing the T-mobile systems have yet to catch up with this particular offer. If you have any questions about your bill and the lack of discount i suggest you call them on 150 from your T-mobile number.
freebiehunter
25 Nov 13#1061
Yep they will probably offer half price £4 p/month to keep you after 12 months if you phone to cancel
Noctu
25 Nov 13#1062
Has anyone else with an existing T-Mobile contract phoned them?
Mine's still showing £6.67 excl VAT and NO discounts...
TonyLeMesmer
25 Nov 13#1063
Yep, rang to cancel my existing contract as I'm into the last month now. I was told that my first bill would be a paper bill in a couple of weeks and it should show the discount.
Guy on the phone was really enthusiastic about it, and walked me through how to keep my old number (pac code to other provider then back to T-Mobile). He also reckoned it would be discounted for as long as I kept the contract, even after the 12 months, but we'll have to wait and see about that.
coldstreamer
25 Nov 13#1064
I can guarantee when you call to cancel they will have you off the phone sharpish with your PAC code to leave
Noctu
25 Nov 13#1065
Cheers, sorry I should have been clearer - I have an existing T-Mob contract which I'm keeping on (only 6 months or so into it) and got this as a second line!
So just wondering if those who have this as a second line have had issues and what T-Mobile have said about it.
TonyLeMesmer
25 Nov 13#1066
Mine is/was an additional line. Discount should be shown on the first bill.
Transformers
25 Nov 13#1067
Two out of my three SIM cards arrived today, anyone else had this issue when ordering three or more?
Thanks. :smile:
bargain76
25 Nov 13#1068
Damn... I rarely check the Freebie section /// Missed it :disappointed: Gutted. :disappointed:
Reecapp
25 Nov 13#1069
i keep getting the error 'Sorry, the system is currently unavailable. Please try again later'. when i try to click on my plan details
simplyjimbo
25 Nov 13#1070
Has anyone upgraded their tariff to the £11 tariff and only pay the extra £3 ?
whw
25 Nov 13#1071
Just got off the phone to T-Mobile and they acknowledge the discrepancy of 1p per month charge. They removed it completely so I don't have to pay anything for the whole year.
What's interesting is they called this plan a "trial" and after 12 months, it becomes £8 per month, or pay more to upgrade.
The £4 discount is apparently 2x £4 (odd that it shows only one) to reduce the £8 per month cost to £0.
08 numbers are included. It seems I misread the "information links" as part of the plan. Sorry folks.
brandlew
25 Nov 13#1072
Yes - they have only sent me 2 - when I have ordered 3 - they said that I didn't have enough credit score when I contacted them. I have just received a credit report and there is no issue - going to fax them my credit report and complain further.......
RobinT
25 Nov 13#1073
Just logged into the account to find my order was cancelled. WTF!
coldstreamer
25 Nov 13#1074
Complaining is pointless. Even if your credit reports perfect they still don't have to tell you their credit guidelines, you have two. Don't get whingey on them
Transformers
25 Nov 13#1075
I will probably give them a call tomorrow or Wednesday too.
How can they just send out two SIM cards and not the third one? When all three mobile numbers are appearing in My T-Mobile online account? Seems very odd. :face_with_monocle:
malwaid
25 Nov 13#1076
Until today, I thought my contract wasn't going to be £0 per month. It says £6.67 on the My Tmobile page on their website. I advise everyone to download the tmobile app as it shows exactly what your bill is going to be (£0 or £0.01) and also its showing that our data allowance is unlimited (Atm) lets hope it stays that way!
myskepticsight
25 Nov 13#1077
Popped this into my spare phone and been using it to ring an 0844 number today - FREE! This is going to save me quite a bit when noto0870 fails on me. :smile: :smile:
NIgelK
26 Nov 13#1078
Just been told by DM from EE on twitter that the plan does include 08 numbers! And they'll apply a 12p credit to cover the next 12 months 1p charge. Can't complain at that.
Transformers
26 Nov 13#1079
Does that show on the My T-Mobile website or app, or both? Thanks :smile:
Rastafari
26 Nov 13#1080
Can you link to the tweet or screenshot it please?
anwarlakdawala1
26 Nov 13#1081
I viewed it on the website, under unbilled usage
anwarlakdawala1
26 Nov 13#1082
I had called an 0844 number last-night to check, it shows that it costed me £0.00 and came off my allowance :smile:
Hence Preceey is right, and cold streamer is not :smile:
Transformers
26 Nov 13#1083
Okay.
Also, how long does it take for My T-Mobile to update that section after the call was made? If you know that is. :smile:
anwarlakdawala1
26 Nov 13#1084
It probably takes a few hours, I had called last evening and saw it in the unbilled usage today morning :smile:
i still havent had a despatch email :disappointed: just got it how long does it take to come?
Dolphin123
26 Nov 13#1088
Does anyone know how to turn the mobile internet off, and use wifi instead?
martyj999
26 Nov 13#1089
That all depends on what phone you are using
Guy.H
26 Nov 13#1090
Snap! Exactly the same situation I am in
HUKDUSER94
26 Nov 13#1091
Perhaps it's due to your credit status
garbage456
26 Nov 13#1092
me too
the.cool
27 Nov 13#1093
i think it depends on whether you chew your food in the right side or left side of your mouth. i could be wrong but i read it on the internet
BrianM
27 Nov 13#1094
Whereas I HAVE had a despatch email (last Friday) and the SIM has not arrived (as of Tuesday)!
I am giving them today before phoning in case it was actually posted out on Monday!
simplyjimbo
27 Nov 13#1095
Got a dispatch email Friday and one on Saturday, this morning 1 of the cards arrived but have no idea which one was delivered. Having a right nightmare trying to log in to the app on my phone
Reecapp
27 Nov 13#1096
Same here app isn't working. Keeps saying check your internet connection. I've tried on WiFi and 3G
simplyjimbo
27 Nov 13#1097
Despite using correct username etc, i get message of incorrect details used. Yet I can log in online via pc
Transformers
27 Nov 13#1098
Woohoo! Just received my third SIM card today. :sunglasses:
So for anyone else who still hasn't received their SIM card(s), don't give up hope just yet. I would give it at least one or two more days, before feeling the need to call them up. :smile:
Transformers
27 Nov 13#1099
If it was posted on Monday, then you should at least give them until tomorrow's post has arrived.
2nd Class mail usually takes 2-3 working days, and Thursday would be the third day after dispatch. :smile:
FraserGJ
27 Nov 13#1100
My SIM card arrived yesterday and is now setup in my phone.
Allowance when texting "AL" code says 500mb so not unlimited like others.
My T-Mobile also configured, showing £6.67 and loyalty discount of £6.67 totalling to £0.00 :sunglasses:
garbage456
27 Nov 13#1101
At last got an email just now. It's on its way. Phew
msaini
27 Nov 13#1102
Just called T-Mobile to ask what's happening with my order. They said sim should arrive by tomorrow. I only bought 1 sim, but the customer service guy said I've got 2 of those on my account. So if I receive 2, one is going on fleebay. :grin: .. Any suggestion on what should be the selling price? :P
legend474
27 Nov 13#1103
THey will both be linked to your account, so if you sell and the person calls numbers outside of the free minutes, the charges are on you :grin:
Better give/sell to someone you know.
I know this because I bought 2 with teh same email, then on one I made account (for bro with his email) and my one is now linked to his account automatically
preecey
27 Nov 13#1104
Do NOT put these SIMs on eBay!
msaini
27 Nov 13#1105
just realised I have got 3 of those sim. they were added at wrong amount. called t-mob again and told them to put it back to £0 per month. The lady on phone was like, you are joking... how can there be no line rental. I got 1 sim cancelled. got 2 now. :smile: Thanks for your advice guys. not putting on ebay as the contract can only be transferred after 3 months of activation(confirmed by tmob). I will give it to .... i dunno someone. lol...
LeeIW
27 Nov 13#1106
Had the same with login errors, I rang them and curiously, while the advisor was accessing my account I was able to login. It's been ok ever since.
legend474
27 Nov 13#1107
No problemo.
I still gotta call them up to make sure I don't get charged anything. Now it's showing 1p bill but don't know if thats all because on one of the sims i didn't put direct debit when I signed up. Now they are on one account which has direct debit, but who the **** knows if it's all good...
SilverViking
27 Nov 13#1108
When I login it says a monthly charge. Shouldn't it say 0?
SilverViking
27 Nov 13#1109
simplyjimbo
27 Nov 13#1110
Jeez, does anyone know a trick or when to call so that I can get though to a UK call centre for t-mobile as I am fed up with speaking to someone who I have to repeat everything thrice. 4 calls and still no joy. At the moment I get a discount of £7.99 not the full £8.00....they is stitching me up and I am not happy ..lol plus I am unsure if voicemail is actually turned off after one call.
Looked in to upgrading the tariff to the £11 option and the discount will remain, with only £3 being payable for the extra 250 minutes, unlimited texts, and 1Gb data.
ace101
27 Nov 13#1111
I rang this number last time 0800 956 5042 and got through to a UK person
msaini
27 Nov 13#1112
Hi, Where would i have to click to see this info: Your monthly plan charges SIM Only £8 - 12M £6.67 Loyalty discount from your monthly line rental - £6.66 Monthly charge total £0.01
Reecapp
27 Nov 13#1113
im trying to find something that will boost the signal in the area do you think this will work
received my sim today. Set up online account to check plan and it's going through as full price even though I got the "we're going to honour it" email. Just had one of the most annoying and frustrating calls to any customer service department I've ever had in my life where she just basically continually talked over me saying it wouldn't be honoured and denying anyone had received the honour the deal email! Unbelievable. Had the email said "sorry there was a mistake we won't be honouring it" then I wouldn't have been annoyed, but receiving an email saying they would, and them even tweeting they would!
BrianM
27 Nov 13#1115
Ok my SIM has arrived BUT with the annoying £0.01 bill! Is there an EASY way to sort this out? I am tempted just to credit them 12pence for the whole year unless it is trivial to solve it!
On a totally different topic can this SIM roam or is there a time delay? I ask because Vodafone would NOT enable roaming on a new contract until 3 monthly payments had arrived without incident!
Rebellion
27 Nov 13#1116
Always ring back and hope to speak to someone else, unforch it can be potluck on how you are treated by call centres.
nayffy
28 Nov 13#1117
Same with me, texting Al shows 500mb, no matter how much I have used, same with My T-Mobile on a computer, but both the My T-Mobile app and the My EE app show Unlimited :smile:
tmohammad
28 Nov 13#1118
I ordered one sim, two were delivered and my Bill has two numbers on it. NEITHER work when I put them in a phone (Emergency Calls Only) and when I ring either of the numbers, I get an unobtainable tone! I have a bill for £0.02 so I presume they should be active by now!
What are T-Mobile playing at!!!!
TK2013
28 Nov 13#1119
did anyone get their sim?
HUKDUSER94
28 Nov 13#1120
Texting al shows "250 minutes * 500 UK SMS's * Mobile Internet" for me. Do you know what that might mean (the mobile internet part)?
whw
28 Nov 13#1121
Thought I'd update everyone here. I received my second SIM today. The first one arrived on the 16th November. I wonder if they were posted separately as I ordered them almost 3 hours apart?
Rastafari
28 Nov 13#1122
Finally received my dispatch email. Hopefully my 2 sims will come in the next couple of days. I actually ordered 4 (2 in 2 orders), but they refused my second order claiming it's because of my credit report, which I know is rubbish, but anyway..
Is it true what people are saying - is the data allowance really unlimited??
Dolphin123
28 Nov 13#1123
Thats what it says on mine, I thought it was completely free. I rang them up but they havnt done anything about it-but did claim they will do so
BrianM
28 Nov 13#1124
£6.67 is the correct discount as this equates to a user discount of £8 including VAT! Where they have gone wrong is miscalculating the discount as £6.66 in some (most?) cases and leaving a balance of £0.01!
FraserGJ
29 Nov 13#1125
Mine shows £6.67 charge and £6.67 discount meaning £0.00 total so obviously not all affected. I reckon they have put it through differently for some people because I don't have any "Loyalty Discount" showing in my plan features or anything as was shown in a screenshot further up the thread.
dildil
29 Nov 13#1126
Mine showing a 1p bill as well i dont know if i should contact them seems a bit greedy as we should be paying £8 for this
Transformers
29 Nov 13#1127
I phoned T-Mobile earlier today. The things I found out or clarified were as follows:
*Free for 12 months only, then will be charged the full £8 monthly unless I cancel and give 30 days notice.
*The CS rep went through My T-Mobile online account with me simultaneously (no idea how), but she said it's normal for no discount to appear in 'My Plan Details'. She said on the bill however, my discount would appear and that my total should say £0.00.
*I asked if I could have free voicemail, but she said voicemail is included as part of my allowance already, she even showed me a certain section of My T-Mobile online account which confirms this.
Hope this helps, Transformers :smile:
PS: If anyone else is having conversations with T-Mobile, can you please post your findings/replies too. Thank you.
simplyjimbo
29 Nov 13#1128
I can live with my 1p bills, asi no doubt will still be using 150 a lot as I still want my app to work to assist me with my usage.
Reecapp
29 Nov 13#1129
lol i was slightly curious how the agent got on to my tmobile too when i called yesterday about a fault with the site... she confirmed she could see the same error ( where it doesnt show 'my contract' and 'plan details' )
brush52
29 Nov 13#1130
Would be nice if we could transfer the £8 discount to the £8 Black Friday deal of. 1000 minutes unlimited texts and 3Gb data. On until 5pm according to hukd.
I don't get any errors, it just doesn't show any discounts for me on the website, but as long as it appears on the bill, we should all be fine. :smile:
simplyjimbo
29 Nov 13#1132
Now wouldn't it just be sweet if so but I doubt it, not keeping the discount anyway.
anwarlakdawala1
29 Nov 13#1133
I spoke to them about it, they said you get to keep the keep the £8 'loyalty discount'
BUT
The £8 black friday plan is usually £16, and you shall have to pay £16 to get on that tariff.
So no different then, ok if you can't get another line on your account otherwise you may as well keep the free line and just order the black Friday deal for £8
anwarlakdawala1
29 Nov 13#1135
I'd rather stay with my Virgin VIP tariff instead of locking myself into a 12month plan with T-mobile, whose price increases are usual.
foxh0und1
29 Nov 13#1136
I got my sim, but it's saying my account is suspended until I pay £185???
preecey
29 Nov 13#1137
That happened to my mother, except in her case it was £250. She put her SIM in and they wanted £250 upfront.
Promptly I phoned them up as no mention of a deposit was made before delivery. They then removed the £250 charge as it was 'an error'. Have since logged-in to her My T-Mobile account online and her balance is now £0.00.
foxh0und1
29 Nov 13#1138
Ah thanks :smile: I'm glad I won't actually have to pay that, I'll give them a call.
Transformers
29 Nov 13#1139
Does anyone else's My T-Mobile account look like mine (in the 'My Plan' section)?
There is no mention of any discount whatsoever for me, so I'm just wondering whether it's the same for anyone else.
Where it says 'Your current services' is anything supposed to be there? Thanks.
preecey
29 Nov 13#1140
I wouldn't worry, it's been like that on my T-Mobile phone contract SIM for ages. I think if you untick it, it'll stop you from being able to make video calls (but of course who does make video calls through their network anyway!). :smile:
Transformers
29 Nov 13#1141
Hi preecey,
You do know I'm worried about the discount not appearing? :neutral_face:
I couldn't care about the 'Video Calling' part. :grin:
preecey
29 Nov 13#1142
Ah right haha!
Just checked both mine and my mother's accounts and all it says there is the video calling checkbox.
We should be okay... I hope!
Transformers
29 Nov 13#1143
Okay good, I'm not the only one then. I will probably phone them later anyway to clarify it, and will update this thread if need-be. :smile:
muzzzzzzzzzy
29 Nov 13#1144
thehottest
29 Nov 13#1145
Been on the phone to tmobile for nearly an hour, The sim they sent shows a monthly charge of 0.01 rather than £0. Has anybody got any suggestions on what i can do about this?
simplyjimbo
29 Nov 13#1146
Yes many have the charge. Just swallow it, it's only 1p a month for a great deal. Not worthy the time spending speaking to anyone about
EN1GMA
29 Nov 13#1147
are T mobile honouring this deal then?
thehottest
29 Nov 13#1148
Yep
BrianM
29 Nov 13#1149
As their minimum payment is £1 this should cover 12monthsx1p plus any other chargeable extras for a bit!:3
Rebellion
29 Nov 13#1150
This has probably been mentioned elsewhere but as we are nearly 60 pages long...
To turn VOICEMAIL OFF: Call 150 then select options: *(Star), 1, 4, 1, 1, 2. You should receive a txt confirm it is switched off.
phanco
29 Nov 13#1151
Surely by Ticking the box your enabling the BAR, and therfroe stopping the missed call messages ?
Thats how I have interpreted it...
Rebellion
29 Nov 13#1152
Yes good point thanks haha. I've deleted that bit of the info.
BrianM
29 Nov 13#1153
Does Voicemail needs to turned off?? In the "My Plan" section it says that inclusive minutes WILL be used for Voicemail This is contrary to the T&Cs (but so are the inclusive 08 minutes!)
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
Also I think you will find that turning the BAR on will PREVENT you getting these SMS updates!
Rebellion
29 Nov 13#1154
Just spoke to a lovely lady on 150 and she said NO you WILL be charged for voicemail BUT.... She then said let me see if I can do something for you as a new customer... put me on hold for 1 min and then came back and said she can give me free calls to voicemail (not even taken from the 250 inclusive minutes). Result! I asked if she could confirm this and that it was for the whole contract, she said she'll send a txt... here it is...
So just call them
Transformers
29 Nov 13#1155
If you phone them up, please let us know what they say. I'll do the same too. :smile:
Transformers
29 Nov 13#1156
Did you get her name Rebellion? :smile:
Rebellion
29 Nov 13#1157
Sorry no, but when I called I didn't mention anything about this deal/contract, I simply just said "I'm a new customer and want to know if calling voicemail is charged or taken from my inclusive minutes?". If you have no luck, I suggest you call back and hope the call centre lottery connects you to a good 'un :smile:
Transformers
29 Nov 13#1158
The problem is, I'm not a new customer. I have another paid for line with them currently, which is going to end next month. :disappointed:
Rebellion
29 Nov 13#1159
As I said, just call them, you've got nothing to lose by trying.
BrianM
29 Nov 13#1160
But, as they have put the INCLUSIVE Voicemail into writing in the MyPlan write up about what has been agreed they cannot avoid honouring it!
In am exactly similar manner the T&CS for "SIM only" contracts say that 08 numbers ARE chargeable. The My T-Mobile write up says inclusive. People have experimented with this and inclusive seems to be true!
stephenashforth
29 Nov 13#1161
My sim has been despatched at last and I have received a text to say that it has been added to my t-mobile account online. Where exactly does it show the £6.66 / £6.67 discount that is to be applied?
coollittlew
29 Nov 13#1162
I initially got a credit decline email. I ended up sending a written letter to the credit referrals department and I received a letter today, saying after review they would like to offer me the contract. Just have to call up to get the sim ordered. Hopefully the deal will still be honored as the order number appears the same.
For others who got declined it might be worth posting off a letter if you know you haven't had any major credit issues.
Dolphin123
29 Nov 13#1163
Ive had the same problem
HUKDUSER94
30 Nov 13#1164
Using the T-Mobile voicemail didn't seem to incur any charges on my account.
However, I don't use that anymore. I use Libon. It's a service that T-Mobile forwards your voicemail to (it too didn't seem to incur any charges - an 07 number showed in my account as being dialled when using it).
I recommend Libon because it's free and provides visual voicemail; it also provides text transcripts of voicemails and allows you to personalise voicemail greetings. Libon shows in-app ads for free users. TRY IT OUT :smile:
HUKDUSER94
30 Nov 13#1165
*Theres also a service called HulloMail, but I haven't tried that out yet.
Gabriel959
30 Nov 13#1166
I need to transfer my old t-mobile number to another operator and then back and was wondering who will be the cheapest and easiest to do this as GiffGaff want £10 of my money to activate the sim, etc... any ideas would be appreciated
Rastafari
30 Nov 13#1167
Any will do. Any free SIM you can send off for on the internet.
NIgelK
30 Nov 13#1168
For those having trouble with the t-mob app, I was logging in and it was coming up blank. I had to click on number and then again on my number so a tick appeared then it loads in your information.
Gabriel959
30 Nov 13#1169
Thanks, which one specifically... I thought you could but GiffGaff but I was wrong.
simplyjimbo
30 Nov 13#1170
Got my first bill through today.....1p lol. Not even worth sending given cost of paper, envelope and postage
My T-Mobile iPhone app says I have unlimited data. Is this to be taken with a pinch of salt? It's supposed to be 500mb allowance, as I recall. I need about 3gb, so I was going to upgrade to the £16 plan (so £8 nett), but if it's really unlimited then there's no need.
mk2010
30 Nov 13#1173
My a/c shows £6.66 monthly charges...what it means.....anyone have idea?
j41sal
30 Nov 13#1174
without VAT
j41sal
30 Nov 13#1175
checked mine says £6.67
then under charges summary :
loyalty discount from your monthly line rental : -£6.67
HUKDUSER94
30 Nov 13#1176
Orange! The sims come activated. You just need to call and ask for the PAC. I did it last week
BignRed84
30 Nov 13#1177
mine's the same ??? (Plan wise) although no mention of the £4 discount
looks like Tmobile have so many people on so many different plans
BrianM
30 Nov 13#1178
Just to continue this - I have made a couple of test calls using Voicemail. ALL these are present AND coming up as £0.00 in My-TMobile!
Gonz
1 Dec 13#1179
And to confirm I called my Natwest bank 0845 number and I wasn't charged. it came off my minutes.
jimmyhillz
1 Dec 13#1180
got an email on thursday saying sim has despatched , but still nothing
Opening post
To See if your discount is ending see comment #1662 or try to link below to jump to it
hotukdeals.com/fre…605
- AStonedRaichu
All comments (2002)
I called them up to ask about it and they're going to honour that price, but said it would be coming down soon. so I got 2!
You are now connected with Maddox.
Maddox: Hi there, my name is Maddox. Welcome to EE, the UK's biggest and fastest network! How can I help you with your order today?
Dave: jUST SEEN A sim only contract for £8 p m with £8 discount per month making it £0 , Is this correct
Maddox: Hi dave
Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
Dave: What happens after 12 months
Maddox: It is free for first month only
Dave: It says free for 12 months
Maddox: Yes,as I have mention in the above statement
Dave: Monthly cost £0.00 a month for 12 months
Dave: Is it free for 12 months and does the contract then end ?
Maddox: You will be honored for 12 months
Maddox: you can proceed to check out
Dave: After 12 months will you be charged at £8 per month or does the contract end
Maddox: It will roll over and the charges may apply .
Dave: thanks
anyhow, it states that I will get two and then waffles on about it being PAYG and that i can give one to a friend. hope they will hoour this. so tempted to get one in oh's name as well.
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
All prices on this page include 20% VAT
just had the confirmation email from T-Mobile.,
Still, both are free.
Maybe you'll get lucky with Quidco or TopCashBack as well :grin:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
Thanks in advance
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit www.t-mobile.co.uk.
However, they do send warning texts when you approach your limit.
"Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk"
It's a monthly contract for £8 with a £8 discount per month
it does say near the bottom of the page that 'prices may go during your plan' but there's no harm in applying and asking if it is free each month for twelve months if not don't activate it.
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
So with no "protection" as it were, I cancelled my order as they could just put the prices up after the first month and as the contract was made before the release of the Offcom Regulations then they will be able to carry the contract out until it's finished.
I was told that when i recieve the sim I could pay £3/month to change to the £11/month and get 500mins 1GB data
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly. We have had a lot of orders because of this error so please allow up to 7 days for delivery.
is it this one "SIMO 12 Months £11-£16 Tariff "
i have confirmed its totally free call in the sales department.
they will tell you the same, this will be recorrected at 4pm he said so get it!
besides you have 14days to cancel anyways
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
All prices on this page include 20% VAT
help.ee.co.uk/sys…CLE
And more specifically, this PDF:
e-gain.s3.amazonaws.com/ext…pdf
If I've managed to save at least one person money from dialling expensive 08 numbers using other means, be it a landline or another mobile operator, then I'm happy.
T-Mobile are, like I said, inconsistent in their pricing structure on their website, and people should really pay attention to the official PDF brochures to clarify what's actually inclusive/exclusive.
It is indeed bizarre that they would include 08 numbers and exclude voicemail as part of this SIM Only contract, but that's EE for you. Crazy, crazy, crazy.
EE are suffering badly since the merger. Just my opinion :wink:
That says it all I think :smile:
Would I be charged if ordered 2 at one go?
Thanks all
Loving all the extra deals being posted about this lol seen 4 or 5 now
Congrats and good luck to those who were successful.
if i get them i will keep them and transfer one old number and use the other when run out of credit
i dont mind switching sims
Clicky here
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
THE BIG PHONE COMPANIES ARE RUBBISH!
and i've also just got the email confirming it will be honoured as well .. oh look .. i'm not cutting and pasting it either :wink:
Just be aware of this !
Happy days.
:grin:
I usually use WeQ4U or SayNoTo0870, but for some numbers like for PlayStation Support, there isn't any other alternative whatsoever. WeQ4U says it can put me through to PlayStation Support for free, but it puts you through to the the wrong department instead - it did the last time I tried it anyway (earlier this year). So if this SIM card does allow me to call 0844/0871 numbers etc, than preecey you're a star mate. :smile:
The Nokia Lumia 520 is an excellent beginners' smartphone.
hotukdeals.com/dea…774
Direct link:
carphonewarehouse.com/mob…PAY
It will be unlocked, too.
My full review of the Nokia Lumia 520, as written on the Carphone Warehouse website back in April:
fingers crossed!
I would love to go onto live chat myself but its asking for t-mobile details I don't yet have! or am I missing something?
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
SIM cost - FREE
Monthly cost - £0.00 a month for 12 months
and because they're honouring the offer by sending you the sim/s out to you then they can't possibly charge you anything. even if they say that the first month is free and the rest aren't. they're not telling anyone that.
as far as anyone knows it's a special offer where it should be £8 per month, but they're giving them away for £0.00 month for 12 months.
i wrote to them because i was furious that i also have never missed a payment for anything in my life.
within a week they wrote back and honored the contract unbelievably :smile:
well worth it
Was tempted to get 2 but not worth the extra hassle if it goes wrong.
Wait you're serious?!?! oO
Am I right?
Thanks
Still 12 months free talk is great as I will use the minute to call friends in Europe :smile:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
woopie!
I can't see anything for SIM Only plans for under £11? :disappointed:
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
But if it's over a certain percentage you can quit the contract.
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
I'm pleased, i left them after a 2 year contract because Giffgaff were cheaper but i've come to realise TMobile/EE had coverage everywhere i go, something O2/Gifgaff haven't rivalled yet.
Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
chris: so i dont pay anything for 12 months?
Maddox: Chris it will be free for first month only
chris: so after the first month it's £8 a month for 12 months?
Maddox: Yes that's right
Vicky: I'll explain
Vicky: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected
Vicky: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
Hope Quidco logs too.
Package 1
1. Your SIM
T-Mobile Combi SIM
FREE
£8 discount’
2. Your price plan
SIM Only £8 - 12M
£8.00
I May be wrong but just thought i will let you know.
mine used to be £10 discount for the first 12 months
:grin:
Carphone Warehouse's phones are almost always unlocked. Except for the iPhone, which locks to the network it connects to first.
that's total BS.
They aren't legally allowed to advertise it for £0 then charge £8, and when they say things about price changes, they can only be very small, not £8 difference or you have the right to cancel at anytime.
If you have ordered a Combi SIM, it will fit both standard SIM and micro SIM slots.
If you have ordered a Nano SIM, it will only fit the iPhone 5, 5C and 5S.
I'm at the end of my tmobile contract and would like to use this free plan but keep my number. I know I will have to get my PAC code and port to another network to do this. I'm in no rush really, but would one of the free payg sims from online work. And would I need to top it up before getting my PAC code from them to then come back to tmobile.
Sorry for the long winded post. Thanks
Kind of a mute point.
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
__ NOW THATS WHAT I CALL CUSTOMER SERVICE!!! __ Woohoooo!
I'll be filng it away for future reference!
Thanks
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
All prices on this page include 20% VAT
God knows if I receive 2 or 1 now LOL
dpwp may give them to other family members instead, i.e. one SIM card for each person. In my honest opinion, that's not greedy.
as that also made me laugh :wink:
According to my screen it says I pay nothing each month, so they have to honour that!
on the right side of the page halfway down
I have ordered one too.
Nice find. I hope this reaches 1000 degrees!!
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk"
Definitely a marketing ploy - but I'm game :smile:
TCB didn't track for me, but the £8 a month plan is there if you put in a cashback tracking claim. I felt well scabby putting in that I spent £0 and expected £20 casback oO
This deal is BURNING!
TCB £20.20 on top :smile:
Well, ordered, got confirmation, took screen shots just in case. So now just need to wait for cashback payment and cancel the contract afterwards. £20 for half hour job, nice :smile:
For some reason order shows,
Package 1 x 1 FREE FREE
T-Mobile Combi SIM PAYM -£8.00 FREE
SIM Only £8 - 12M £8.00
Package 2 x 1 FREE FREE
T-Mobile Combi SIM PAYM -£8.00 FREE
SIM Only £8 - 12M £8.00
This deal will cost them pence per month. For those pence, they now have a database of who we call, when, browsing patterns; all kinds of data they can share or sell on. They probably couldn't 'recruit' customers in a cheaper way!
e-gain.s3.amazonaws.com/ext…pdf
£0 to £8 is pretty big. Infinitely unquantifiable.
So would that mean if we pay 50p a month T-Mobile won't increase the price of the plan?
why phone ?
this thread would have told you all you needed to know ..
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
Say no more..........................
Giving it a go this time though! Heat Up!
Thanks OP.
Dont forget TCB!
Ordered mines but still wanted confirmation LOL
i've just ordered a 2nd one through quidco to see if i get anything, so fingers crossed
But so tempted
Thanks
If you're looking for your very first smartphone, I'd look no further than the Moto G from Phones4u. It is the best-value smartphone out there and performs exceptionally well for the price:
hotukdeals.com/dea…464
*And it's unlocked. :smile:
I'm not sure why you've been told that?? I just asked to speak to a supervisor and they confirmed that it would be free for the whole 12 months
"Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk"
Looks like Christmas came early for some T Mobile customers. We're aware of the deal online, which is now removed. We'll honour any sign ups
4:59 PM Nov 18th via Twitter for iPad
twitter.com/EE/…320
. Or you can just buy a phone on Tmobile and use the sim from this deal or just get a phone unlocked, most phone shops will do that
EDIT:
YAY just got my "we are honoring the glitch" email :smile:
states it will be honored only for the first month? as it is an error?
Can be used full size or pop the middle out for a micro sim.
this is full text
Inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 and 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network.
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
Even Sky's (Sky Talk Anytime UK) call package for £5 a month, only includes 0845 and 0870 numbers, any other premium 08 number is charged for. I'm sorry it just doesn't add up, if landline providers don't offer it at all (for all 08 numbers), then why would mobile phone operators?
I'm not having a go at you personally by the way, I'm just confused. :smile:
Make sure you cancel after 12 months or charges will apply
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
Honour the glitch!!! Thanks op !!
Vicky: Yes, its free for 12 months
Vicky: Its a 12 months sim contract
Sean: so just to clarify i will not get charged anything at all for the full 12 months ?
Vicky: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected
Vicky: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
or even the mobiles subsection of the site hot and new?
SO PLEASE EVERYBODY START RINGING THEM BEFORE 5.30PM BUT NOT SURE THIS IS WHAT I WAS TOLD BY THE LADY
Please read what has already been posted before you give yourself a hearty pat on the back for the amazing deal you have just committed too. Does the 7 day cool off period apply for this :smile:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
you just might not be able to connect to 3G for internet. but can still make the calls and texts.
Thanks
Going to wait till my original contract finishes and use that lightly then once t-mobile runs out get a better deal when upgrading. Until then my little bro can use it whose a really light user
I don't believe, however, that this is a glitch. As others have said, it may be a clever marketing tactic to bump up their subscriber numbers. Remember, this SIM bizarrely includes calls to 08 numbers and not calls to voicemail, so at 40p a minute they could be making a good profit out of people who fail to turn their voicemail off.
i'd have thought you'd get a few takers if you advertised something like "guaranteed one year sim only plan" for £40-£50 quid ..
In Windows 8 it's easy you see, you just have to press the WINDOWS + PrntScr button, and it saves them automatically in a folder, no need to mess around with Paint etc. :stuck_out_tongue:
Thanks OP have some heat
Now both Quidco and TCB do not show any cashback for the £8 tariff. I smell this was planned in advance by T-mobile... Schemers but who cares when I get free contract...
(_;)
Best thing to do, print screen the offer, if they try charge you anything you can leave as it clearly says £0.00 to pay now, £0.00 to pay monthly. Although in there terms and conditions they can increase the price at any time, might try con us all with that little trick.
I ordered about 2pm along with a few other people in my office. got the confirmation e-mail etc
It uses your inclusive minutes to forward, then you can use data or wifi to listen to them without having to ring up
They say its a pricing error so why is it still active and not been took down?????? Still up still!!!
The old motto if it sounds too good........
Sounds like different agents saying different things. they'll find a way - they will increase the sim price after a month or so as its in their contract they have a right to do so.
It's seem like They did this on purpose, as well Quidco and TCB despaired after short time.
How is it possible that They know about the Error and They coldn't fix it immediately?
Anyway I'm happy with my free sim for 12 months and T-mobile just waiting for the News in Newspapers .
T-mobile... Tesco's younger brother
You can always cancel the DD with your bank anyway if they advise that you are going to be charged.
We are in the process of completing your order; before we can go any further we need some more information from you.
Please can you call us on 0800 956 2208 option 1, you’ll need to quote your order reference number *******.
We’re available between 8am and 10pm, Monday to Friday and 8am-8pm on a Saturday and Sunday.
We look forward to hearing from you soon.
Kind regards,
T-Mobile
www.t-mobile.co.uk"
On hold now.....
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
All prices on this page include 20% VAT
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
2) Unless they increase the charge by january its irrelevant as now ofcomm has banned mid-term price rises otherwise we can cancel without ANY PENALTY.
pocket-lint.com/new…ate
Maddox: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
is this a confirmation e mail ?. i got one as well. but when i tracked my order, website say my order was still being processed
It says 8 discount. Doesn't say monthly discount
would be a nice gift for mom i guess, but what will she think of the old smartphone i out this sim in :disappointed:
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM
Web order reference *****
Description
T-Mobile Combi SIM PAYM
Quantity 1
Price £ 0.00
Including delivery £ 0.00
Total price excluding VAT £ 0.00
Total price including VAT £ 0.00
Amount paid £ 0.00
You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
Orders for the Iphone 5C, will be delivered within 2 working days.
For i-phone 5s orders, please allow up to 28 working days for delivery
You will recieve a text message from the delivery company prior to delivery to advise of you delivery date.
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
Thank you
"An error has occured during the login process
That prevents your account from being created."
I'll give it a day or so before I try to contact them regarding this, I guess they are probably a bit busy dealing with all the free sims they are approving.
Anyone else had this?
No? Good. :wink:
If they increase prices by an amount higher than the retail price index, you can cancel for free. That point is moot anyway since a price increase on nothing is...well nothing!
Phone and also online chatted to get confirmation of this.
You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset.
You are now connected with Steven.
Steven: Hi there, my name is Steven. Welcome to EE, the UK's biggest and fastest network! How can I help you with your order today?
Taz: Good afternoon Stephen.
Steven: Hi Taz.
Steven: Good afternoon.
Taz: I am just looking for confimation really.
Taz: I was looking for cheap contracts and came across your website. It has 250mins, 500texts, 500mb coming up as £0.00 per month for the duration of the 12 month contract. Is this correct?
Steven: We have been informed that this is a pricing error, but that we will be honouring any orders placed until the issue has been corrected
Steven: If you place an order for this product you will receive our standard order confirmation email, along with a separate email confirming that your order has been received and that we will be honouring the pricing
Taz: And this is guaranteed not to have any price increases for the complete 12 month period and I am free to cancel or re-evaluate after the 12 months is up?
Steven: Yes, you can do that by giving a 30 days notice to our customer service.
Taz: I guess by the speed of your first response about the error that this is not the first time you have been asked this today then. It is very good for T-Mobile to be honouring this.
Steven: Yes, Taz.
Taz: Thank you very much Steven, I will confirm my online order. Have a good day.
Steven: You are welcome, Taz.
Steven: Thank you for chatting with us today. You can rate my services at the end of this chat by simply clicking the 'End Chat' button.
Steven: You too have a great day.
yes we all got the same one
idk if it will work properly the chat box came up after I was idle on the uk tmobile site so I copied the link
Thats £2.4m (25,000 SIMs x £8 x 12 months)!
The truth is, I've been a Pay Monthly T-Mobile (phone) contract customer since June last year. I have never paid for 08 numbers, even the more-expensive 0844 and 0871 prefixes - despite the nonsensical blurb on the website saying otherwise. Once I checked the PDF tariff brochures, it actually said all 08 numbers were inclusive as part of my allowance. After trialling one call on my first month of the contract, I was ecstatic at the discovery that they are in fact inclusive.
T-Mobile have since removed 08 numbers from allowances as of 30/10/2013 on their (new) phone contracts, but SIM Only tariffs, according to their PDF brochures, still seem to have them included.
I agree it is bizarre for them to include the more expensive 0871 as part of the plan, but at the end of the day, T-Mobile and their parent EE are crazy. Take this deal, for example.
Screenshots proving that I've never paid for an 08 call (from my T-Mobile phone contract SIM, not SIM Only):
they get a LOT of free customers (i.e. there's no leg work involved in getting new sign ups)
It costs them at most, 50p to give you a sim and send it to you
You get a fairly small allowance by most standards (i'm not knocking, but the mins/texts are fairly small for a contract)
So they're probably hoping you'll go over your allowance, and charge you, or you stay on after the 12 months with a "save deal".
Win/win both way!
If they cancel, nothing's lost, hopefully topcashback gain :smile:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
i'll grab one, move the number to virgin for a month and move it back on this deal
WIN WIN!
Thanks OP....nice find.
The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network.
Calls Texts Picture messages Voicemail Internet on your phone
40p a minute 15p each 30p each 40p a minute £1 per day, after allowance has been used.
So you get charged for inclusive usage?!
Recently switched to Ovivo, but the data signal is awful anywhere remotely rural so will switch back to T-Mobile. Just a damn pain I recently paid £18 to unlock my phone and £20 for the Ovivo sim!!
The £5pm data only sim I had was a nightmare for that and cancelled after three months due to the hassle.
I won't be getting another (even though I thought about it) as it'd be sitting in some device unused.
Heat for the OP.
I have no idea why they can't just merge all three websites into one.
The other party cancels the Direct Debit after receiving the SIM, and you get threatening letters from debt collection agencies, and an affected credit rating.
so thanks
:face_with_monocle:
everyone gets that email no need to post it over and over again
It may be worth mentioning, but as this will be listed on your credit file, it may help improve your credit rating over the 12-month period.
I understand that there's a £3.50 a month charge that applies if I don't pay my bill by direct debit,
Nevertheless, many of us have bagged a free allowance of data, voice calls and texts for the next 12 months.
I feel old. Like when my mum used to refer to any gaming console or device as a playstation.
I've edited my original post...
Thanks guys, i may add on the extra data at some point.
Any link for live chat ?
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
Hmm, link looks like it's still working!
Dear Mr timson
First of all, a big thanks and an even bigger hello from T-Mobile. We think you'll like it here.
Now, here's what you need to know about your order...
Your order reference is 4078702
Your order summary
T-Mobile Combi SIM, SIM Only £8 - 12M
Order total due monthly: FREE
Order total due now: FREE
All prices on this page include 20% VAT
:stuck_out_tongue:
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake
I asked about more data and he said I could move to the £11 tariff which has 1GB data/500 mins but only pay £3 a month with the £8 discount.
14 days to cancel so I'll do more investigating in the meantime :smile:
I do like the idea of being on a proper network though...rather than Ovivo.
CloseSee plan costs
Plan costs
Inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 and 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. The following costs apply to all inclusive minutes and texts – plus all calls and messages outside your allowance – any time, to any network.
Calls Texts Picture messages Voicemail Internet on your phone
40p a minute 15p each 30p each 40p a minute £1 per day, after allowance has been used.
Calls to Customer Services advisors are free on pay monthly plans and charged at 25.5p a call for SIM only plans
All numbers starting with:
0500, 08 070 09
40p
a minute Up to 75p
a minute Up to 300p
a minute
All chargeable calls will be subject to a one minute minimum charge unless otherwise stated.
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
Credit Referrals
T-Mobile (UK) Limited
PO BOX 322
Ashford
TW15 9BA
Sobia: Hi I ordered the £8 sim only deal earlier which ended up being a n error on your website. I received an email saying you will honour the mistake and will commit to giving the contract at the mistaken price of £0
Amy: Hi Sobia
Sobia: Is that free for the whole 12 months
Sobia: ?
Amy: Yes
Amy: That is free for whole 12 months
Sobia: Okay fantastic. I just wanted to confirm as I know I have 7 days cooling off period if it wasn't the case.
Sobia: Thanks Amy for your assistance today.
Amy: My Pleasure
Amy: Thank you for chatting with me today. You can rate my service at the end of this chat.
Check your spam box etc
This was posted earlier in the thread ^
Today at 7:59 PM
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
However this evening my OH got an email to say to call them. They refused to honor the sim as credit rating low!
Then my OH asked how that can be possible as we both have 2 contracts with them for years. That's when she said 'oh sorry must be a mistake' and we got a confirmation email straightaway saying the sims will be posted.
I think they may be trying this with a few without checking.
i think it's available to t-mobile customers as they're basically the same company .. i suppose since the direct debit is set up, they'll just take the cost of the text accordingly ..
1. Instant increase of customer base by hundreds of thousands. Looks great for the quarterly statements to shareholders.
2. The amount offered is negligible to their network infrastructure. 500MB data and 250 mins text, they wont even feel it.
3. There is a good chance you will spend money calling voicemail, customer services, spending data or using minutes outside of your allowance.
4. After 12 months you will forget to cancel and remain a customer, or you actually like your experience and switch over to them directly.
This is quite simply a win-win mostly for them and we obviously don't mind any freebie on HUKD! :smile:
And I will update the thread with my results later this year (if I remember). :smile:
.....
PAC code from Ovivo now, wonder how many people are doing the same.
A cynic would say it's to try and grab Ovivo customers....Anyway EE 3G is better than voda here
However I also got confirmation email of the order that says it's 8pound per month
is this a standard email sent.. Anyone else get this?
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
I got it 2/3 years ago when similar happened (ultd data, 300 mins, 300 texts) £10 per month for free AND £50 quidco !!!
took a battle but got it, a year later discount ended and i was offered £5 a month which i took. however they only gave £2.50 a month discount. I called and spoke and was told would be corrected, they instead added on another £5 a month discount- so i pay £2.50ish a month now for past 2 years.... needles to say i dont bother getting rid or upgrading but use it as a 2nd line and have no landline
for the voicemail, you can dial your own number from another mobile phone, get your voicemail message and press *, then your pin code and can access your messages that way free of charge
My question is when can I cancel this contract, is it 11 months from today? Or when I activate the sim?
I just want to make sure I set the alarm on my calendar
:stuck_out_tongue:
i would complain m8,ring them and demanded a FREE only sim.
If you buy the phone with an O2 SIM, it will come with that O2 SIM and £10 of credit.
It will still be unlocked, regardless of the network you choose. There is no point in buying it SIM-free for £115, you will lose money and it will be exactly the same, unlocked phone.
We’re happy to offer you this, but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
how are you meant to do this when you make no payments?
this was suppose to be £8 per month originally
Assuming sim arrives in 7 days and activated in 7 days.
Start date: 26th November 2013.
12 month contract End date: 25th November 2014.
Minus 30 days= 26th October 2014 (be careful October has 31 days) is the day to call them up to ensure you don't pay for Month 13.
I hasten to add there is absolutely nothing wrong with my credit as I always pay cash and have never been in debt to anyone, all my bills are always paid on time by direct debit. Is this a ruse in order for them to raise substantial amounts of CASH ?
We’re happy to offer you this, but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
how are you meant to do this when you make no payments?[/quote
was this after they sent you an email, confirming your order?
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
and here's a news article on their glitch. It's on the way, happy days! 12 month contract for free.
digitalspy.co.uk/tec…tml
Your order status
"Order in Progress. Your order is still being processed by our sales team. This won't take too long, so please try again in a couple of hours". 2 days the same message
They said they can't take it, have attempted 4 times.
Called Barclays who told me they've taken it 4 times.
Called back, Woman didn't believe me and told me they are lying and to call them.
Called Barclays again, got times and references of payments taken out.
Called T-mobile, woman asked which Bank I am with so she never uses them, and says it's rubbish. Keeps cutting me off when i try and explain what has happened. Then told me she was going to try once more before she cancels the order, I had no say in the matter.
All four members of staff have been very rude to me, all blaming Barclays without having any other checks to go through or trying to help me, just "it didn't work, call your bank". Not very happy with them so far, if it weren't for 12 months free I wouldn't be continuing this, certainly won't continue after the 12 months but I hope the cancellation isn't just as painful!
This is their way of getting out of it - they're not honouring it at all. Woman said I could conveniently go on Sim Only 6 - didn't even ask what it was - told her to cancel the order and hung up.
Good luck trying to get them to 'honour' the deal.
t-mobile was supposed to take 1p off my debit card and refund me the 1p in cash (most of the time they don't give the 1p back!). anyhow, even though i saw 1p on their card machine and got a receipt for 1p paid, they actually took £3 from my card. when i asked natwest to retrieve the money and showed them the receipt for 1p i was told that they can't retrieve debit card monies and that the seller could debit any amount they like irrespective of what you saw on their card machine when you entered your pin and the receipt they gave you.
i was about to go to t-mobile store to query this the next day when i saw that they refunded me the £3. lesson there for paying with debit card, the seller could withdraw more than what you had signed for and the bank won't be able to retrieve the money.
:heart_eyes: to CS having to deal with some of you.
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
I already have a T Mobile contract. I got a text from them today saying my additional line has been activated. Does that mean I could have two numbers on my existing sim card (ie I wouldn't have to swap them over)?
Never had two lines so no idea how it works...
Thanks :-)
I wasn't expecting to get one because I have rubbish credit score, noddle.co.uk do a 100% forever free credit report if anyone wants to use them.
I have challenged them as I am already a Tmobile customer and there aren't actually any payments for this contract :grin:
Not so attractive now for the kids, as before it was great as no financial impact. I'll need to watch thier usage like a hawk ...
darn.
Didn't get a request for a security deposit like a lot of other people, but the email said i'd need to pay 3 bills before i could be considered for a second line. considering all of these bills will be free, it shouldn't be an issue !
I'm not fussed though, apart from the fact that Quidco will probably be declined, i was more concerned in getting the 1st one i ordered and i've had the email to say that's definitely on it's way!
What they (must) mean is that you have two contracts with them and thus and extra line. You should be able to add the extra number (account) to "My T-mobile" to monitor them from one place.
i also ordered one for me OH and one for me mum all of which have been approved (although haven't received the dispatch emails for them yet as ordered them later than mine) so have ended up with 4 free sims. result. :smiley_cat:
We are still on the £8 a month contract so i don't see why our cashback should be denied? They will still have the contracts and make money out of over contracts and those who do not cancel.
oh well, it was worth a try. :smiley_cat:
as this is free i am not bothered but i was charged for a monthly sim that took 2 weeks to arrive and t-mobile would not refund me the 2 weeks that i had no service!
If there is an offer on the website that shouldn't affect affiliate revenue unless e.g. use of unauthorised voucher code?
Yeah its no big deal as still a good deal, and a good offer from t-mobile to honour the mistake :smile:
But i wouldn't not put in a claim just because its a £8 contract with -£8 promotion :P
Edit: also looks like on claims TCB lost their 'eclusive deal'. £25 gone down to £20,.
I have this set on my Three contract, so no nasty surprises. I haven't exceeded any balances yet but apparently if I reach my call limit I cant make any calls till my next allowance update.
i log onto this every day when i am nearing my limit to make sure i have enough left.
Dear Mr XXX
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM
Web order reference 40XXXX
Description
T-Mobile Combi SIM PAYM
Quantity 1
Price £ 0.00
Including delivery £ 0.00
Total price excluding VAT £ 0.00
Total price including VAT £ 0.00
Amount paid £ 0.00
You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
which is why it is good to keep all paperwork as proof in case you have to write to their complaints department.
"Thank you for taking out an additional line with T-Mobile. This is now active"
Go to my T-Mobile account and I see they've opened up 2 new lines (I ordered 1) and both have £4 discount attached to them online...?
I hope £8 each comes off rather than £4! I do note that the £4 discount is showing twice on my android app for each of them though...
2 new contracts (only need 1) for free... my contract expires in Feb so it means I can simple continue for free :smile:
Not to bothered about cashback, since the contract is free but it would have been the icing on the cake if it had come through.
I already have 2 lines with T-Mobile, I don't fancy staying at home just for 2 free contract sims
Phone them and tell them you placed order yesterday - you must have had order number on confirmation email. They will honour it.
Might ring existing operator later to get PAC code - got 30 days then to sort it out with T-Mobile (if this deal goes through)
I got an email this evening (I'm assuming for the order for 3 - they didn't say), saying sorry, credit status etc.
Then I got another email five minutes later for the order for 2 SIMs, and it was successful - welcome to T-Mobile, your SIMs are on the way.
So my credit rating seemed to change within the space of 5 minutes :neutral_face:
I'll be asking them about this tomorrow...
you get the email telling you that they will be honouring the free offer for the whole 12 months.
I wouldn't expect them to go all through that and then say you can't have them because you failed a credit check.
not unless they were wanting to not honour the orders they said they were going to honour.
What's going on ?
"We're sorry but we are currently unable to do this. However, please
re-apply once you have paid another 3 bills in full and on time and we will
be able to review this again.
If you don’t agree with our decision about your credit status, please
write to us at:
Credit Referrals
T-Mobile (UK) Limited
PO BOX 322
Ashford
TW15 9BA
Alternatively, you can get a copy of your credit file directly from
Equifax, at myequifax.co.uk.
Kind regards,
T-Mobile
www.t-mobile.co.uk"
you want to get a life.. a real one
I ordered through topcashback and it tracked with about £26 cashback (i ordered 2 sims), but I just checked again and it's been reduced to £0, so no cashback.
IM Only £8 - 12M 19/11/2014 £6.67
Your plan includes:
500 MB web surfing and e-mails
Your internet usage is subject to fair use policy (500MB)
500 texts
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
250 minutes
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
I have 2 discount
£5 Discount
£2.50 Discount
which is equal £7.50
where as the sim is for £8.00 pm, So there will be a loss of £0.50
[
if you have a look back through a few posts i've mentioned that T-Mobile do a strict credit check - they did a similar price glitch last year and the year before and they randomly (it would seem) failed lots of people on credit checks even though they had good credit. My opinion is that because the 'price glitch' was clearly planned (even with a known 4pm cut off time) they thin out the amount of contracts that they have given away by usuing the excuse of a bad credit score
dont know if i will get 3 though but as the option I just picked 3
Want me to prove it?
still good to hear you are a high tax payer
:grin:
got the conformation/apology email three minutes after the thank you for the order email and that was at four o'clock, is that a good thing?
Tempted to ring - even if only to change the delivery address from my home to the my office...
Also how are people registering without t mobile number??
I am already a t mobile pay monthly customer. I ordered 3 sims for my sister and my nieces (no its not been greedy) greedy was if i was just ordering them for the sake of it.
Me ordering three sims did not deny you or anyone else from receiving a sim. Its not one of those items that gets out of stock quickly. It was a planned or not error which we did not expect to be honoured.
Anyone that ordered 2 or more is not denying other this deal. The only ones denying this deal are t-mobile.
.......... I suppose after the 12 month period ends along with the £8 discount, the contract continues and people will pay the standard £8.00 per month unless you cancel.
no other way to put it. just get the one yo need and tell the other people to get thier own
a 12 month sim is not for children or people who are not able to pass credit checks
stop making excuses and admit it. you are greedy
im trying to log in but i need t mboile number before it will let me register
By the way my sister and nieces are 20+.
No Im not greedy you are just jealous i passed the credit check :wink:
but to then say it was not greedy of you to order 3 sims worth 96£ each is just to deny it
if you really intended to get 3 sims then you'd have paid for it before
now you will pass them off as presents ,that is the real reason you didn't tell them to signup themselves?
am i close to the truth?
I bet it wouldn't fail then
Will do screenshots of email.
they just want to get rid off you and dont care at all!
@Loeeza great you order so many, just remember to cancel them after the 12 months are up, else it'll get expensive
@Waney drop it, you've got one, why complain about someone else getting a few more, no one cares, be glad that you have one at least.
lol, wum alert?
either > one for dispatch , or the dreaded emailing asking for a deposit
which one will it be?
Your order status
Order in Progress. Your order is still being processed by our sales team. This won't take too long, so please try again in a couple of hours.
Continue
been like this since Monday
You don't have to prove yourself to a troll. Don't feed them! [/quote]
Thanks for that just realised that the person looking for proof has only been a member of hukd for 4hrs&45 minutes. Lol also didnt know how to upload pic.
stop posting and go away freeloader
You may want to arranged a cap on your tariff, thats if they offer one that is.
Welcome to T-Mobile
Your order's now complete so your Prepay SIM card has been changed over to your chosen contract.
Please note - you will not receive a new SIM card.
Now when I try and log in to t-mobile with my usual login for my current payg phone it says I am entered as a guest. What's going on?
you tried to get 3 sims and got rejected!
bye bye liar
These companies hold your credit report, which includes details of the electoral roll (a list of the names of all people registered at an address who are entitled to vote), County Court Judgments or CCJ's (a ruling for an unpaid debt issued by a County Court), bankruptcies etc etc.
Every application for credit leaves a ‘foot print' its what is called your credit history, even your partner who you live with can effect your credit check and history.
Happy days for me :smile:
or are you waiting for someone else to post their evidence so you can copy it
Sorry just read through thread..
why do people need to get more than one or two? your greed is possibly denying others a good deal here.
only shows this person got rejected
time goes by and no post, think we all know tmob rejected this greedy person
how hard is it to take a photo and then post it
or
cut and paste a few lines
???
rejected or approved? we can all decide soon enough
and look at the other person, they called me names first? AM I jealous? NO COS I GOT MY 1 SIM
i was not greedy trying for more than 2
EDIT: cross post with thehottest.
I have 2 houses to my name at the minute.
I ordered 2.
I got the e-mail saying they’d honour it.
I’ve got the e-mail saying they’ve been dispatched.
Turns out I am being sent 3! Don’t actually need 3 so sending 1 back.
Credit rating is like a game. Easy points are Direct Debits! The worse you are at setting up Direct Debits, the lower from that A rating you get.
For some, just be thankful your credit rating isn’t diminished by spelling or grammar!
Dear Mr *******
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM.
not sure why me OH's sim was sent by courier? oO
i have had experience of this putting the phone down with capital one and santander as well. i have been with t-mobile for 10 years and it is because they are value for money for what i need but i try my best to avoid speaking to their customer service as they never listen and just state what they think and won't budge even though what they say is obviously wrong.
I'm sure it was 25 and then 0.00!!?? :neutral_face:
My plan
SIM Only £8 - 12M
Plan start date: 21/11/2013
Date you can next upgrade: 21/10/2014
Monthly cost: £ 6.67 (excluding VAT)
Plan length: 12
How you pay : Direct Debit
£4.00 Discount Fri Nov 21 00:00:00 GMT 2014
£4.00 Discount Fri Nov 21 00:00:00 GMT 2014
I see an internet booster in their website but I'm not sure it's applicable for Sim-only plans,
Extra internet upgrade £5 per month - If you already have a plan with Standard internet included you can choose the extra internet upgrade, text WEBM2L to 879. Your booster gives you 1.5.GB of internet each month.
In any case, I will give a ring to them once I get the sim, let's see if they would upgrade me to £11 plan with this £8/month discount.
under 'your current services' in the plan features it shows i have a £4.00 discount only, not two lots??
again he is right...you get what you pay and but company gets more than what they pay :smile:
I presume that the proof of IDs aren't required if SIM-only (no phone) - it is Royal Mail so not expecting the postie to check my ID or anything
Thanks for your time
[email protected]t-mobile.co.uk
Nov 18 (3 days ago)
to me
Dear Customer,
Thanks for placing an order with T-Mobile for the £8 SIM only pack.
There was an error on the shop which meant that your £8 SIM only was advertised as free each month. We will honour this mistake and your SIM will be with you shortly, we have had a lot of orders because of this error so please allow up to 7 days for delivery.
If you need help or advice with any of our products or services please visit t-mobile.co.uk.
We apologise for any inconvenience caused but we look forward to welcoming you as a T-Mobile customer.
Kind regards,
T-Mobile
t-mobile.co.uk
I thought it was totally free
£7.50
why it is different from every on
Use Experian experian.co.uk for a free 14 day trial and just cancel as soon as you've signed up and got your credit report. This will be accurate enough for you to provide to T-Mobile. However I would be surprised if they let this override their credit checking system and they will probably suggest that you pay a 'deposit' upfront instead. It's all part of the extra tough random failed credit checks to reduce the amount of 'free' 'price glitch' sims that they send out :wink: [/quote]
I will look out for my first bill (which should be a grand total of nothing :smile: - fingers crossed)
I rang a normal number and sorted everything out
I thought it was chargeable??
Please can anyone clarify
150 is defintely free from a T-Mobile Pay Monthly SIM Card, and I think it's free from SIM Only tarrifs too, according to the below link anyway. :smile:
T-Mobile SIM Only Price Plan Brochure
I want to record some phone calls in the future too, as some companies mess you about.
How do you get a good payment history with a contract of £0? Is this a sly way for me to end up paying £100 for the contract?
Thanks for placing on order online for your new T-Mobile phone.
We’re happy to offer you this plan but because of your credit status we’ll need a £100 security deposit. The deposit will be refunded when your credit class increases and you've established a good payment history.
If you’d like us to go ahead with this order please give us a ring on 0800 9562208 option 1. Alternatively you can chat with an advisor now so we can complete your order today, just click on the link below. We have agents available between 8am to 8pm Monday – Friday or 8am to 8pm at weekends.
it does help,last time i had a problem with virgin media misselling products i recorded the call,
it did take time to sort out but in the end got broadband free for 6 months.i always record calls and write names and extensions.
It sounds like they have merged your existing contract with your new contract, this means you still only have one contract even though you want two separate contracts.............. they cant do that............... have you called them to asked what has happened ?
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please re-apply once you have paid another 3 bills in full and on time and we will be able to review this again.
If you don’t agree with our decision about your credit status, please write to us at:
I am a new customer on tmobile so I dont even know what they mean by an additional line, anyone else received this email?
Am I right amir? :neutral_face:
There must be an easier way to record phone calls, I'm pretty sure there are smartphone apps which can do this. You should try and look for one, it's probably a lot more convenient; and the saved phone calls probably sound a lot more clear as a result.
i was told its illegal when i recorded the virgin media call and she said that you have to let the adviser know that calls are being recorded,
i will look for an app it will be alot easier as you dont always have 2 phones together
And yes, it will be much easier to use an app, then to hold two mobile phones simultaneously.
What mobile OS do you have by the way? Android, iOS etc.
i did nt tell them at all that i recorded the call!! i only told them when they didnt give me the deal that she said and then i complained.and then i told them i had proof
Oh, you have iOS, okay. I have Android currently, but if I find a good phone call recording app in the future, I will let you know via PM. As it could be on Apple's App Store too, as well as the Google Play Store, so we could both end up using it. :smile:
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
you may have to leave the £100 with them until the contract ends or next year when you have started to pay on the contract if you keep it.
It seems to me at least, that the GSM 900 MHz networks (O2 and Vodafone), have a terrible 3G network whereas the 1800 MHz networks (T-Mobile, Orange) have excellent 3G/HSDPA coverage and data speeds.
Dear Customer
Thanks for placing an order online for 3 sim cards
At the moment, due to your credit status, we are only be able to offer you 2
These have been sent out to you and should be with you in 3-5days
Kind regards,
One says, Unlimited data, SMS 200, Call allowance 100 minutes,Free video calling.
Other 2 say, Unlimited data, SMS 183, Call allowance 92 minutes,Free video calling.
All say 2 x £4 discount.
It takes no longer than 20 seconds to submit a new SSN, why charge £10 for that!
but the guy at store told me a trick (basically lie lol) he said call CS and tell them they sent the wrong sim out and you need a nano... so i did that and now they sending one for free.
every other company dont charge anything!
NEVERMIND: Its 2 days worth of ProRata allowance.
but just had an email from t mobile saying 'since your credit check went so well, we are pleased to offer you up to 3 sim packages'
i replied
the advisor actually gave me two options either give me a credit on my bill for £10 or send me one for free. credit would be useless because it will just stay there for 12 months.
Dear Customer
Thanks for requesting to add an additional line onto you account.
We're sorry but we are currently unable to do this. However, please
re-apply once you have paid another 3 bills in full and on time and we will
be able to review this again.
If you don’t agree with our decision about your credit status, please
write to us at:
Does anybody else is on this same boat?
My current bill, due to go out on the 6th December is £0.01. So we'll see how much the bill for next month is.
Although under "my current services" it has a £4 discount box. That still doesn't cover the £8 though!!
Edit: My allowance seems correct, 500 texts, 500mb data and 250 minutes.
Thanks your right :). I called CS and felt silly when he said ah the one that you got free. :stuck_out_tongue: It resets tomorrow .
My allowance viewed through Pc Browser ... 500Mb, 250Mins, 500txts
Viewed through iphone TMobile App : Unlimited Data, 150 mins, 300 txts ..
Eh ?
483MB, 340kb
483 UK SMS's
241.40 Mins
Wierd?
Outstanding balance £0.00
Your monthly plan charges £0.01
New charges this month outside plan £0.00
Your new balance £0.01
-------------------------------------------------------------------
SIM Only £8 - 12M £6.67
Loyalty discount from your monthly line rental - £6.66
Monthly charge total £0.01
What the f? :grin:
can someone explain please?
I called EE and they going to send feedback to an engineer and let me know in five days. And then they said they'll give me a credit on my bill. That made me LOL
I AM OUTRAGED!!!
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new T-Mobile Combi SIM PAYM
Web order reference 4646467
Description
T-Mobile Combi SIM PAYM
Quantity 1
Price £ 0.00
Including delivery £ 0.00
Total price excluding VAT £ 0.00
Total price including VAT £ 0.00
Amount paid £ 0.00
You'll get free delivery as standard on all online orders and we'll try our best to deliver within 2 working days providing your order is received before 17:00.
Sim Card orders will be sent via Royal Mail & may take 3 - 5 days .
Orders for the Iphone 5C, will be delivered within 2 working days.
For i-phone 5s orders, please allow up to 28 working days for delivery
You will recieve a text message from the delivery company prior to delivery to advise of you delivery date.
Don't forget your proof of identity - for Pay Monthly and Tablet orders
When we deliver your order to your chosen address, you'll need to show your photo ID in person. When your order arrives, our driver will take down the last five digits of your ID, to make sure that it's been properly checked.
See the types of ID we accept here.
Passport Police ID card
Photocard driving licence Military ID card
UK National identity card Registered disabled card
What happens if no-one is at home to sign for delivery?
A card will be left with details to organise redelivery of your order, or how you can collect it.
and i had dug out id ready
i received a 1p bill as well
£4 discount on the website
£4 x 2 on the app
500mb website but just a blank space on the app
Can i just clarify one thing
i need to cancel this ON the 18th of October over the phone ?
Phoned then up with my Three PAYG SIM PAC number. My old number should be transferred on Tuesday.
Dowloaded the T-Mobile app and I can see that I'm getting billed for a penny, too.
Quite happy so far.
You can find that date by clicking on the following, after you have logged-in:
>My Plan (on the left-hand side)
>My Plan Details (it's one of the two tabs)
>Scroll down a bit until you get to the Date you can next upgrade part.
By the way, the reason I'm saying it is not the 18th October 2013, is because it's unlikely that is the day your contract officially started, it was probably a few days after (like mine was).
Hope this helps,
Transformers :smile:
direct debit or card?
there's a £3.50 charge if you don't pay by direct debit and chose card instead.
maybe they're charging you the 1p to be able to get the £3.50?
Ordered 2 combo-sims in one order. Received order confirmation email then shortly after the honour email.
Realised there was an option to order nano sims so placed a new order for 2 of those. Received order confirmation email and honour email for that order as well.
Since then, not a dicky bird. Anyone else the same?
as far as i can see we really do have unlimited data :grin:
Question is, where's my 2nd SIM card and has anyone else has the same happen? Results?
I suspect that they give you unlimited data until that date so you dont complain - it would explain why the iphone app is showing my data as unlimited, the PC app says I should have 500MB and txting "AL" to 150 says I have 300.
So, my theory is ...
I have 500 mins on my contract
The %age of days until I renew means proportionally I should get 300Mb of that allowance until renewal date
But they set it as unlimited in case I go over ...
?
the two calls i have made have come off the 250 mins
Your monthly plan charges
SIM Only £8 - 12M £6.67
Loyalty discount from your monthly line rental - £6.66
Monthly charge total £0.01
Given that £6.67+VAT = £8.00. Where is my full £8 discount as mentioned on my order?
Also, regarding 08 numbers are we or aren't we billed? And what is that mysterious £4 discount tickbox?
Or just call 08 numbers, then ask T-mobile to refund you for the costs as the screenshots say 08 numbers are included
Was just onthe phone to T-mobile.
Ok the upshot of it all is this: I will be charged a one off charge for the first bill of £8 and then every month after that it will be at no charge (if i don't exceed my allowences)
I was not happy about the £8 charge as there is no reference of it in any of the e-mails i got from T-mobile nor on their website when i was completing the order.
The nice lady that i spoke with said that she will credit my account with £8 so that it ensure I will not be charged for the first bill and then next 11 months will also be free.
It's a little confusing and i thing the T-mobile systems have yet to catch up with this particular offer. If you have any questions about your bill and the lack of discount i suggest you call them on 150 from your T-mobile number.
Mine's still showing £6.67 excl VAT and NO discounts...
Guy on the phone was really enthusiastic about it, and walked me through how to keep my old number (pac code to other provider then back to T-Mobile). He also reckoned it would be discounted for as long as I kept the contract, even after the 12 months, but we'll have to wait and see about that.
So just wondering if those who have this as a second line have had issues and what T-Mobile have said about it.
Thanks. :smile:
Gutted. :disappointed:
What's interesting is they called this plan a "trial" and after 12 months, it becomes £8 per month, or pay more to upgrade.
The £4 discount is apparently 2x £4 (odd that it shows only one) to reduce the £8 per month cost to £0.
08 numbers are included. It seems I misread the "information links" as part of the plan. Sorry folks.
How can they just send out two SIM cards and not the third one? When all three mobile numbers are appearing in My T-Mobile online account? Seems very odd. :face_with_monocle:
Hence Preceey is right, and cold streamer is not :smile:
Also, how long does it take for My T-Mobile to update that section after the call was made? If you know that is. :smile:
This any good?
I am giving them today before phoning in case it was actually posted out on Monday!
So for anyone else who still hasn't received their SIM card(s), don't give up hope just yet.
I would give it at least one or two more days, before feeling the need to call them up. :smile:
2nd Class mail usually takes 2-3 working days, and Thursday would be the third day after dispatch. :smile:
Allowance when texting "AL" code says 500mb so not unlimited like others.
My T-Mobile also configured, showing £6.67 and loyalty discount of £6.67 totalling to £0.00 :sunglasses:
Better give/sell to someone you know.
I know this because I bought 2 with teh same email, then on one I made account (for bro with his email) and my one is now linked to his account automatically
just realised I have got 3 of those sim. they were added at wrong amount. called t-mob again and told them to put it back to £0 per month. The lady on phone was like, you are joking... how can there be no line rental.
I got 1 sim cancelled. got 2 now. :smile:
Thanks for your advice guys. not putting on ebay as the contract can only be transferred after 3 months of activation(confirmed by tmob). I will give it to .... i dunno someone. lol...
I still gotta call them up to make sure I don't get charged anything. Now it's showing 1p bill but don't know if thats all because on one of the sims i didn't put direct debit when I signed up. Now they are on one account which has direct debit, but who the **** knows if it's all good...
Looked in to upgrading the tariff to the £11 option and the discount will remain, with only £3 being payable for the extra 250 minutes, unlimited texts, and 1Gb data.
Where would i have to click to see this info:
Your monthly plan charges
SIM Only £8 - 12M £6.67
Loyalty discount from your monthly line rental - £6.66
Monthly charge total £0.01
ebay.co.uk/itm…fc7
On a totally different topic can this SIM roam or is there a time delay? I ask because Vodafone would NOT enable roaming on a new contract until 3 monthly payments had arrived without incident!
What are T-Mobile playing at!!!!
Is it true what people are saying - is the data allowance really unlimited??
*Free for 12 months only, then will be charged the full £8 monthly unless I cancel and give 30 days notice.
*The CS rep went through My T-Mobile online account with me simultaneously (no idea how), but she said it's normal for no discount to appear in 'My Plan Details'. She said on the bill however, my discount would appear and that my total should say £0.00.
*I asked if I could have free voicemail, but she said voicemail is included as part of my allowance already, she even showed me a certain section of My T-Mobile online account which confirms this.
Hope this helps,
Transformers :smile:
PS: If anyone else is having conversations with T-Mobile, can you please post your findings/replies too. Thank you.
hotukdeals.com/dea…150
t-mobile.co.uk/sho…ate
BUT
The £8 black friday plan is usually £16, and you shall have to pay £16 to get on that tariff.
Hence, £16 tariff - £8 loyalty discount = £8 tariff
Promptly I phoned them up as no mention of a deposit was made before delivery. They then removed the £250 charge as it was 'an error'. Have since logged-in to her My T-Mobile account online and her balance is now £0.00.
There is no mention of any discount whatsoever for me, so I'm just wondering whether it's the same for anyone else.
Where it says 'Your current services' is anything supposed to be there? Thanks.
You do know I'm worried about the discount not appearing? :neutral_face:
I couldn't care about the 'Video Calling' part. :grin:
Just checked both mine and my mother's accounts and all it says there is the video calling checkbox.
We should be okay... I hope!
To turn VOICEMAIL OFF: Call 150 then select options: *(Star), 1, 4, 1, 1, 2. You should receive a txt confirm it is switched off.
Thats how I have interpreted it...
Your minutes and texts are from the UK to UK mobile networks, voicemail, 08 numbers and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man).
Also I think you will find that turning the BAR on will PREVENT you getting these SMS updates!
She then said let me see if I can do something for you as a new customer... put me on hold for 1 min and then came back and said she can give me free calls to voicemail (not even taken from the 250 inclusive minutes). Result!
I asked if she could confirm this and that it was for the whole contract, she said she'll send a txt... here it is...
So just call them
If you have no luck, I suggest you call back and hope the call centre lottery connects you to a good 'un :smile:
In am exactly similar manner the T&CS for "SIM only" contracts say that 08 numbers ARE chargeable. The My T-Mobile write up says inclusive. People have experimented with this and inclusive seems to be true!
For others who got declined it might be worth posting off a letter if you know you haven't had any major credit issues.
However, I don't use that anymore. I use Libon. It's a service that T-Mobile forwards your voicemail to (it too didn't seem to incur any charges - an 07 number showed in my account as being dialled when using it).
I recommend Libon because it's free and provides visual voicemail; it also provides text transcripts of voicemails and allows you to personalise voicemail greetings. Libon shows in-app ads for free users. TRY IT OUT :smile:
Got my first paper bill this morning!
then under charges summary :
loyalty discount from your monthly line rental : -£6.67
looks like Tmobile have so many people on so many different plans
2£ was taken and refunded 18th nov
now 1st dec.......... postie comon!