EE 

I would but as i dont use that format it not possible why dont you cantact me derictly

Date of experience: May 08, 2021

Very disappointed, I have been using EE for a few years and was ripped off with them last year.

Legally I struggle to see how it was okay, they misled me, took my old phone as a trade in and kept me on a contract that was far more than I wanted to pay.

I spoke to customer service people, people in store and to the upsell team that call me. All lovely individuals but I feel like I've been fobbed off time and time again.

After trying for 18 months I have now been told there is nothing they can do because the only keep details for 12 months and I have left it too long? I have been trying to get in touch consistency.

I've recommended so many people to go to EE and I used to have the wifi as well, which I have now cancelled. I will see out the end of my contract then go over to another provider.

Date of experience: April 21, 2021

First time I tried to have my EE contract with new phone , I received wrong phone and contract . What a disappointment! Later on the day I received a called from one of the management team , Callum Puzey and he has been very efficient and professional to sorted out the problem. I’m very happy and I’m feel satisfied and secure going forward with EE. Thank you Callum!

Date of experience: March 09, 2021

Spoke with Cameron from Newcastle; such a great advisor, so helpful and kind. He is an asset to the company, great waiting times too!

Thanks so much Cameron.
Keep up the great work.

Date of experience: April 08, 2021

I was originally with Orange , pay as you go, always sent an itemised bill every month, charging me about 10p a minute. Then in December 2020 I received a bill from EE which was at about 80p a minute I queried this and wanted an itemised bill and EE wanted to charge me for the privelege! I did not pay immediately so they sent my debt to Moorcroft bailiffs, I've paid the outstanding debt to get these vultures off my back,,,, it leaves a bitter taste and I'll never ever do business with this robbing outfit again.....

Date of experience: February 11, 2021

Terrible company, completely uncontactable through lock down, even now. Cannot even web chat without going round in circles.
Price plans are extortionate with add ons. Staff are horrid argumentative and useless.
Sales team make mistakes and still will not refund.
If you wasn’t a lot of stress, rubbish customer services, and tariffs that change once agreed or omit information then join EE.

Date of experience: August 20, 2020

Ordered a phone on 31st December which still has not arrived. Fair enough due to covid, slow deliveries etc but no communication to say so. So, no phone, no notification from courier, nothing. After almost 1/2 hour on the phone only to be cut off, and email to customer relations several days ago and now waiting.

Date of experience: January 09, 2021

I honestly don’t understand why this company has so many negative reviews. I’ve had nothing but amazing service from them and would never go with another provider. Their technical support is amazing and couldn’t of asked for better customer service.

Date of experience: March 01, 2021

As usual, we have no mobile phone signal on any of the 5 EE phones we own, but there's no way to report the problem. The app/website (connecting using broadband provided by another supplier) claims that the network is fine, but provides no evidence. There is no one to report the fault to as the app/website doesn't connect to EE staff (only to the "community") and our phones don't work. At the earliest opportunity I'm switching to all our phones to another provider.

Date of experience: December 05, 2020

Since lockdown have had problems paying monthly contract as no stores taking cash. After months of trying to sort out a clients phone bill, that in my opinion she should never have been allowed as she has learning disabilities.
Anyway long story. But finally a lovely ee customer service employee by the name of Lauren from Ireland has hopefully finally resolved the issue. It may have taken over an hour but if all goes to plan will be worth it. Want to say a big thank you to Lauren but can't find anywhere else to pass this compliment her efforts. Ee have a platform for complaints but not for thank yous.

Date of experience: October 25, 2020

I sent off my original phone for repair on the 18th January as my data and signal stopped working.

I received the phone back on the 26th to find it now wasn’t recognising it had a sim in place.

I’ve then got back on the phone and obviously sent it back to receive a call on the 2nd February to say my phone is now not under warranty. However the phone I received I was then told was a replacement phone which clearly arrived to me faulty.

After multiple calls and being put on hold for the past 3 weeks I am now still paying for a service I am not receiving.

Now having to go through my insurance as your repair centre has been accusing me since the 2nd of breaking a device which arrived to me broken.

Being a key worker during a global pandemic and currently being on an on call contract I need a suitable working phone.

Date of experience: February 08, 2021

They spreading lies about NO.1 network,
I’m switching into 3 coz of network problem, and secondly very expensive anyway.
I have complained them 12 times within 6 month that I don’t have network in my postcode. They claiming we looking into it but never resolved. Moved out with 3 numbers of connection in 3 mobile.
Don’t trust their lies about number 1 network.

Date of experience: October 08, 2020

Absolutely abysmal customer service. Had a fault with my phone for months and have been fobbed off. Eventually when I insisted on action they don’t even examine the phone stating that it has water ingress!
When I told them I was cancelling my contract they threaten me with reducing my credit rating. Advise you go elsewhere!

Date of experience: December 25, 2020

Just signed up to a deal for £20per month and had a letter confirming this however when I login on their webpage they have my pack as 30. Text 2 times without a respoce, phone took ages to answer but the advisor could not tell me why so all I can do is wait till next bill comes in and complain if incorrect.they must spend a fortune on advertising. Perhaps if they spent less on this and more on customer service they wouldn't have so many bad reviews

Date of experience: November 24, 2020

No mobile signal for over a week and offered £9 compensation for the line rental. Less valuable to be told what a great service I can look forward to when I can't make or take calls during lockdown when wfh.

Spend around £1500 a year on calls as only phone for work and leisure. Just didn't show any concern or care when I said I wanted to leave after a number of years as customer.

Date of experience: November 20, 2020

Parasitic company
Whole process of customer service contact regarding complaints is designed to make customers give up and make it awkard as possible to get a resolution

Use of pressure and bullying techniques used over the phone.

And comically just down right moronic business sense. Would radther cut their nose to spite their face.

Instead of finding a resolutuion and us being happy and continuting with the service.

The end result will now be six individual contracts cancelling at the end of their term.

Date of experience: December 10, 2020

Utterly abysmal, out of contract so want my phones unlocking, 6 weeks later with no mobiles, 20+ calls some with management and EE are still unable to unlock them even the people online and in store cannot unlock them! My request to EE, by law you have to unlock them within 10 working days, it's now way, WAY past this so exchange my locked phones for unlocked ones!.... EEs reply no we're not doing that, complain to the Ombudsman and let him decide!!
Absolutely disgusting and disgraceful customer service!
AVOID EE!

Date of experience: August 12, 2020

Connection drops several times a night. Immensely frustrating. We can't do anything! On the rare occasion we can actually go online, the speed is so bad you'd think it was dial up. Truly awful service. Anyone working at EE should be ashamed of themselves.

Date of experience: July 28, 2020

As a loyal customer with EE for almost 5 years, recently they charged me over 200 pounds for a 90 mins call to China. I swapped from PAYG to pay monthly a year ago, and before I was paying minimal international call charges around 2-3p/min. Last week, I received a bill charging me more than 100 times more expensive than what I used to be charged! An astonishing 3 pounds/min!!! Nobody from EE told me about this when I swapped my contract! Full of hidden charges! The longer you are with EE, the harder they are going to fu*k you. They will kill you because of your reluctance to switch provider, it's finally the time for me to make the move!

Date of experience: January 10, 2021

Awful, please don’t not use EE.

After being a customer for a long time with little incident, we had an issue and EE could not have handled it worse.

Our daughter who very rarely used her phone before the C-19 lockdown unknowingly ran up a £1k phone bill. A quick google shows that most providers are lenient in a scenario where a child makes an innocent error, but not EE.

After being lied to and treated awfully, we’ve paid the majority of this ridiculous bill and moved to another provider.

Leave well alone.

Date of experience: June 04, 2020