Very Reviews

I ordered itemsfor my holiday. I paid for next day delivery. When the order wasn’t processed, I knew I might missed out.The advisor explained, that their systems had a computer glitch. She cancelled the original order and reordered the order.she had also refunded the next day delivery, and put the new order on a Saturday delivery. With going on the Tuesday morning giving me enough time to try on my clothes, and do return items. I have been shopping with very since the nineties, and always find them very helpful.

Date of experience: 10 May 2024

I kept receiving text messages telling me that i need to make a payment, even though within 2 weeks i had been pannicked into making 3 payments to my account already. Trying to contact Very is a nightmare. When you can finally get through to a human, they're not in a uk call centre, so communication is always a problem. Needless to say, when my account is cleared i will delightfully close my account and never use them again.

Date of experience: 11 May 2024

Ordered a laptop for my grandson. It came 8 days quicker than expected. Packaged incredibly well. Plain grey outside packaging. No one would ever know what was in it. Brilliant. He is now happily uploading apps and playing Sound Cloud. Every step from order to delivery was great

Date of experience: 08 May 2024

I placed a order , realising minutes after I'd not entered the discount code , so I cancelled straightaway . Despite this and it saying 'processing cancellation ' , they still sent one of the 2 of the items meaning I then had to send items back .

Other than that dispatch is quick and no other issues .

Date of experience: 06 May 2024

The security conscious is the best and rest of mind that my data are protected is one I have never see anywhere else, the delivery is also on time and the products are exactly how is was described. Thanks

Date of experience: 09 May 2024

Fast delivery and well packaged, £20 off my new black leather converse trainers .My new trainers are lovely, great fit and very comfortable, yes I recommend very ,fab thankyou

Date of experience: 07 May 2024

Person who helped me was very helpful. He explained everything so i can understnd in a polite way not rushing me and he was very impatient with me.

Date of experience: 11 May 2024

First order placed - excellent experience so will be the first now of many I hope.

Ordered late Friday afternoon before the upcoming May Bank Holiday & was a large item (bike) but delivered safely via the excellent Yodel first thing on the following Thursday morning so excellent service all round.

Smooth as a hot knife through butter in getting a new account setup with an instant decision provided on credit limit.

Overall experience = 10/10 - excellent!

Date of experience: 09 May 2024

Delivery people extremely reluctant to help. I asked them to put items in the room of my choice as stipulated on my confirmation email and they were really not happy about it.

Date of experience: 04 May 2024

Been using Very for quite a few years now. Never once had a bad experience. Great delivery updates. Great choice of pick up locations.
Always helpful if I have questions.

Date of experience: 08 May 2024

Sent an order on my account, paid for it in full in a single transaction and paid for next day delivery. Checked my account the next day to see a delivery time only to see that the order had been cancelled. Phoned Very to be told that my order had been cancelled because I hadn’t used my account in over a year and they were concerned about fraudulent activity. So I’m now £40 out of pocket, no email to say the order had been cancelled and no item. Angry doesn’t even begin to describe how I’m feeling. Fraudulent, unprofessional behaviour on their part in every way.

Date of experience: 11 May 2024

Great price and delivery option to my local post office made this purchase easy. Arrived quickly and ready to collect when I got home from my weekend break.

Date of experience: 07 May 2024

As always great service carrier are polite and on time parcels well wrapped and items are generally good, and if not I send them back with no problems. Have been a customer for years now and no major issues

Date of experience: 07 May 2024

I was very disappointed that the trousers I ordered were out of stock - email received after placing order. I paid extra for delivery as the Apple Ear buds had to be delivered separately. My order was over £100 - surely this charge should be wavered?? I am now having to return top as it’s no good without trousers

Date of experience: 03 May 2024

Great communication and very speedy delivery. I absolutely love my new sandals. They were sold out everywhere else so you really did make my day.... Thank you VERY much ♥️

Date of experience: 08 May 2024

Easy to order and payment options, good delivery options from home or store, with lots of local pick up points. Free and easy returns, so good if not sure on size, so need to change items.

Date of experience: 06 May 2024

Brilliant company,very reliable they only deal with quality goods.
BNPL is great, very reassuring for families to cope with living day to day,.....Brilliant, from your order being placed to delivery very reliable, thanks

Date of experience: 10 May 2024

The advisor I spoke to was called Lucy! She changed my WHOLE very experience for the better! I had spoken to two people before her one called candice and the other nana, they were not helpful the promised to do a number of things that they didn’t do they were miserable very angry like someone upset their day. When I spoke to Lucy she was willing to help, she explained everything to a first time customer and made me feel a lot better about everything. She did not once complain she just explained and continue to no matter how many times I asked for clarity a lot more people should be like her and to make it better the thing that nana promised to do and told me required a number of things before doing, she did in a matter of minutes and allowed me to log into my account to confirm. She definitely knows her job. Is aware of her role and is willing to go above and beyond to help

Date of experience: 08 May 2024

We had a faulty Hisense fridge freezer. Engineer came twice and tried to fix it. They sent two fridge doors which then sat in my garage for 4 months waiting to be picked up. Manufacturer passed it on to Very, offering a replacement voucher, Very in return pointed it to the manufacturer. Went on for months so no date below

Date of experience: 10 May 2024

Always on time if not earlier brilliant service not used it yet but going to over weekend can't wait to see how it is , it got some very good reviews will give another one myself when used .

Date of experience: 10 May 2024