Three UK Reviews

Just my second revierw incoming!!!! Filed 5 complaints, no solution, live hcat 6 times no solution, told its the area as to why the signal is bad but has been like it for 6 months.. but will be resolved in 7 days. Passed to technical team 3 times, customer service disconnect me, no one from technical team speaks... i have been on live chat for over 2 hours tdoay alone.

i got told to file another complaint i done this... its useless but i am the one who has to pay to cancel their useless service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Date of experience: 17 May 2024

Shocking exit experience. Not great during the contract either. Not great value for money, roaming was charged extra and the coverage wasn't great. Then the cancellation process via their ludicrously poor live chat service took over an hour, full of pushy sales, confusing and partial information and endless delays. Will not return to this provider.

Date of experience: 16 May 2024

Made a complaint over the phone a few days ago regarding the poor service and communication received in relation to a mobile broadband contract. Spent more than an hour on the phone. They refused to send any communications or information by email relating to cancellation of the contract.
Got a phone call just now from Three which they cut off literally after 1 ring and then they send an email a few seconds later stating that they have been trying to contact me to discuss my complaint but couldn't get through.
Presumably they expect me waste my time again trying to call them back.. very frustrating

Date of experience: 18 May 2024

Had it with 3. Been with them for years but they’re now too expensive, they rip off existing customers and offer nothing to keep them and customer service is poor. Overseas customer service operators who don’t have clear English and it’s nigh on impossible to have a decent conversation where both sides understand what each is saying. I will be looking elsewhere for my next contract.

Date of experience: 17 May 2024

Absolutely disgusting treatment from three, I was a customer for years and years, in the end they charged me for a year after my contract ended, offered me a payment break one month, never applied it (this has then been recorded on my credit file) they don't even deny it happened, they just avoid the question. Recently paid my bill and am receiving messages that I haven't paid... no doubt this will go on my credit file as well.

Date of experience: 17 May 2024

Horrible experience. We have had the 2y Wifi contract for 5 months, during which the service has been down/intermittent 80% of days. We can't use the service on multiple devices, such 2 laptops and 1 tablet. So we have been using our personal mobile data to work.
We have called three times to report technical issues and gone in person to a Three store. We were told we should call to request a cancellation of the service. They hung up the phone twice while we were trying to ask for the cancellation, and they're saying that we should pay a cancellation fee for over 280GBPs. This is ridiculous. They have shown terrible client service and are a terrible wifi provider. I can't believe that, regardless of breaching my contract, they still intend to require a cancellation fee.

Date of experience: 17 May 2024

It doesn't seem to matter how many times my daughter rings or goes into the stores Three are incapable of changing her address from her old to her new address resulting in unpaid bills and debts. Yet again I have received correspondence for her!!!!!

Avoid this moronic company at all costs if you want to avoid a nervous breakdown. They are USELESS!!!

Date of experience: 16 May 2024

After having a 5G Home Broadband for just one day, I returned it under their 30 day money back guarantee. You'd hope that would be the end of the matter. But despite having returned the unit 5 weeks ago, I'm still getting bills and threats to refer me to bailiffs. Each time I talk to them, they tell me to ignore the bills and threats. They say it will all get sorted. But that's a total lie. Guess what? They reported me to the credit reference agencies for not paying their fabricated bills. They really are a joke of a company that cannot be trusted to do anything right.

Date of experience: 11 April 2024

Horrendous company!! Having tried to leave them for years they are still putting missed payments on my credit file and affecting my credit!!! I ended the contract years ago, then again last year when you put missed payments on my credit file. It was a dongle before the internet was readily available. I paid off whet they asked for last year, sent them emails yet again and now they have put on my credit file that I missed another payment!! Get a grip.!!! I am contacting the Ombudsman and expect compensation from you!!!

Date of experience: 16 May 2024

Beware: Three Mobile Insurance Disaster
I regret to say that my experience with SquareTrade Mobile Insurance has been nothing short of a nightmare. Nearly two months ago, I filed a claim for my stolen phone, expecting a prompt resolution to my problem. However, to this day, I haven't received a single update on the status of my claim.

Despite lodging two complaints and reaching out multiple times, their communication has been nonexistent. Every time I call, I'm fed the same scripted response: "You are high priority." It's become abundantly clear that SquareTrade has no regard for its customers.

I can't shake the feeling that I've been scammed. It's evident that they lack the resources to handle the volume of claims from Three Mobile Network customers. SquareTrade's disregard for its customers is appalling, and I urge anyone considering their services to look elsewhere for reliable mobile insurance.

Date of experience: 17 May 2024

Needed to cancel a SIM contract. They make life so awful for me and put in so many hurdles its unbelievable.
The Indian customer support team are useless and simply reading from instruction cards. They have no common sense or authority to do anything
Had to go the store, they failed, all systems were down, they failed, failed, failed.......I will never ever use 3 ever again. Still ongoing issues and still i cannot close the SIM and pay off the final bill to get away from this awful company

Date of experience: 15 May 2024

Signal and service is so intermittent. Customer service basically don't listen to what you complaining about. When you try to use the app it just comes up with an error message saying they are fixing it. Absolutely awful phone provider. Been with them for 15 years but has steadily got worse.

Date of experience: 16 May 2024

The worst customer service going! I have called, contacted live chat over 20 times! They turned the Upnp so I could not access third party services which has affected all signals and don’t even let you use your mobile phone.

I get no signal 99% of the time and hav had to reset, asked to cancel and they don’t respond. Clearly just want the money they are useless!

AVOID

Date of experience: 15 May 2024

Worst Customer service ever. I just cancelled my two contract due poor signal etc .when I contacted about direct debit they told me don’t worry will cancel directly and pay amount for both account £0 the end they get around £100 my account . I am still trying to get £31.78 refund.
Stay a way from 3 👎👎👎👎

Date of experience: 17 May 2024

Horrific network. Persistently poor signal & extremely slow speeds in the area I'm in (vs. much better signal others get w/ EE). Terrible customer service (both on phone & in store). Will be leaving & never coming back once my contract ends

Date of experience: 14 May 2024

I came into the Three store on Princes Street in Edinburgh needing a new phone, along with WiFi. My advisor, Armin, was absolutely fantastic. He was informative, friendly, and even though the system was being a nightmare he didn’t give up and through his dedication, I got everything I needed in the end. 10/10 job to Armin and the manager of this branch for their hard work and dedication to providing outstanding customer service!

Date of experience: 14 May 2024

Minor issue, I’m receiving duplicate bills each month. Found it impossible to get help online. Very frustrating. Eventually contacted a human by phoning up and was told it’s ‘probably a glitch’ and there’s no way to fix it. Poor that there’s literally no progression from complaint/issue towards a fix. Even if it’s raising an IT ticket or feeding it back to a relevant team, or communicating that there’s a fix in progress etc. I’m left feeling like I’ve just wasted 30minutes of my life. 35 with this review 😅.

Date of experience: 16 May 2024

Ongoing complaints regarding my handset and poor service. I've been on to my portal updated the case notes with my work No as my handset is obviously broken.
So I've been on, updated it, then I get a notification 'case closed' cant reach customer.
I mean just when you already cant believe the process and customer service, the stress its causing. It actually gets WORSE.. What am I supposed to do now???? Ring me on the NUMBER IVE PUT IN THE COMPLAINT CASE NOTES!!!!!! no one knows whats going on or how to resolve ANYTHING.. Why did I go with three...

Date of experience: 15 May 2024

Data Theft attempt by Three

Three are enabling adult content filters in order to steal your data to turn it back off

They admit it has been turned on by a technical error but yet require either your credit card details or a credit check to turn it back off

Three has had my custom for years however I will never use them again and will make sure everyone I know doesn't use them either

Date of experience: 14 May 2024

We took out a contract in December 2023. We cancelled it within the 14 day cooling off period and returned the handset. WE have proof that the handset was received back by Three. They agree that everything is cancelled. BUT we still receive invoices for outstanding payments...culminating in a final demand before they take legal proceedings against us. It has now affected my Wifes credit score.. !!!

Customer service is non-existent,,they refuse to allow us to raise an official complaint.....
WE cannot speak to any senior manager....they are spineless cowards who hind behind useless call centres......ONE off you come out of hiding and respond.....

Date of experience: 15 May 2024