87,053 total
Good deal, costing no more than we are already paying. Phone arrived the next day and the transfer process from the old phone was straightforward. There was no further admin, policy updated with O2 without us having to do anything.We were updated frequently throughout the process by email. Thanks for a great service.
Date of experience: 03 May 2024
I usually complete my orders online, but needed assistance, I called Mobile Phones Direct expecting to be in a queue, however, the phone was picked up within seconds. The customer advisor was very helpful and I was able to complete my order quickly over the phone.
I live in Northern Ireland, so expected to wait 3 days for delivery - I ordered my phone at 1.30pm on the Thursday and it was delivered on Friday morning.
I'm very pleased with the service received.
Date of experience: 03 May 2024
Efficient sales service , ordered ,then delivered next day, much cheaper contracts , problem free. Second time I've used them , would again.
Date of experience: 24 April 2024
Reply from Mobile Phones Direct Ltd
Good Afternoon, Richard,
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with Mobile Phones Direct and that you found our sales service to be efficient and hassle-free.
Providing fast and reliable service to our customers is one of our top priorities, so it's fantastic to know that your order was processed quickly and delivered promptly the next day. We're also delighted that you found our contracts to be much cheaper compared to others, as we strive to offer competitive pricing and value to our customers.
We're grateful for your continued trust and loyalty as a repeat customer. It's always a pleasure to serve you, and we're thrilled that you would choose us again for your mobile phone needs.
If there's anything else we can assist you with or if you have any questions about your contract or phone, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing Mobile Phones Direct and for sharing your positive experience with us. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Alex
Mobile Phones Direct
Everything was dealt with so quickly, changing my existing contract and sending new phone. Very good communication throughout by text/email. Very please with my new phone and contract at a good price too
Date of experience: 23 April 2024
Reply from Mobile Phones Direct Ltd
Good Afternoon, Lisa,
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us. Providing quick and efficient service is something we strive for, so it's incredibly rewarding to know that we were able to process your upgrade and send your new phone promptly.
Communication is key to ensuring a smooth experience, and we're delighted to hear that you found our text communication and email to be very good throughout the process. Keeping our customers informed every step of the way is important to us, so it's great to know that we succeeded in this aspect.
We're also delighted to hear that you're pleased with your new phone and contract, and that you found it to be at a good price. Providing quality products and services at competitive prices is a priority for us, so your satisfaction is truly our reward.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with Mobile Phones Direct.
Thanks again for choosing us, and we appreciate your feedback!
Best regards,
Alex
Mobile Phones Direct
Fantastic help and guidance through which phone to get, plenty information and arrived next day. Help to set it up when i got stuck with it
Date of experience: 25 April 2024
Fantastic service by Mobile Phones Direct even when I thought that it could be to good to be true.
Got a fantastic deal on a SIM card, unlimited everything for £17 a month.
Highly recommended.
Date of experience: 09 April 2024
Reply from Mobile Phones Direct Ltd
Good Afternoon,
Thank you for sharing your experience with us. I'm Alex, and I represent Mobile Phones Direct.
We're thrilled to hear that you received fantastic service from us, even when you had doubts about it being too good to be true. Providing excellent service and ensuring our customers receive great deals is at the core of what we do, so it's truly rewarding to know that we've exceeded your expectations.
We're delighted that you found a fantastic deal on a SIM card with unlimited everything for £17 a month. We strive to offer competitive prices and value-packed deals to our customers, and we're thrilled that you found such a deal with us.
Your recommendation means a lot to us, and we're grateful for your trust and confidence in our services. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with Mobile Phones Direct.
Once again, thank you for choosing us. We sincerely appreciate your business and look forward to serving you again in the future.
Warm regards,
Alex
Mobile Phones Direct
Again I'm not disappointed buying new phone from Mobile Phone Direct.
Next day delivery.
I received with my order a silicone case and glass protector and camera lens protector, on top off travel adapter. Nice surprise.
Date of experience: 29 April 2024
Reply from Mobile Phones Direct Ltd
Good Afternoon, Katarzyna,
Thank you for sharing your positive experience with us.We're thrilled to hear that once again, you're not disappointed with your purchase from us. Providing excellent service and ensuring our customers receive a seamless and satisfying experience is our top priority, so it's truly rewarding to know that we've met your expectations once more.
We're delighted that you received your order promptly with next-day delivery, and we're especially pleased to hear that you enjoyed the additional items included in your package. We strive to go above and beyond for our customers, and it's fantastic to hear that the silicone case, glass protector, camera lens protector, and travel adapter were a nice surprise for you.
Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with Mobile Phones Direct.
Once again, thank you for choosing us. We sincerely appreciate your business and look forward to serving you again in the future.
Warm regards,
Alex
Mobile Phones Direct
I have also bought new phones or renew contract via mobile phone direct for a number of years. The service is always as great as ever. You have not disappointed this time as well by providing great deal and deliver my sim promptly on a Sunday even though I ordered late on Friday.
Date of experience: 28 April 2024
Reply from Mobile Phones Direct Ltd
Good afternoon, Olaolu,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Asher
Excellent customer service . Sorted my order , number change etc very quickly , Best deal around ! Highly recommend .
Date of experience: 03 May 2024
I was amazed at how quickly and efficiently they dealt with my order and how quickly they got it dispatched. Can't wait to get my new phone, going to be worth waiting for. I would definitely recommend this company for their quality of service and their dedication to getting your order processed quickly and efficiently and getting it dispatched.
Date of experience: 28 April 2024
Reply from Mobile Phones Direct Ltd
Good afternoon, Christopher,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Asher
Quick simple easy to use arrived exactly when was told phone itself fantastic and came with screen and camera protectors so far I'm extremely happy with the service and phone
Date of experience: 01 May 2024
Reply from Mobile Phones Direct Ltd
Good morning, Marina,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Mobile Phones Direct and that you're loving your new phone.
At Mobile Phones Direct, we prioritise providing a seamless and enjoyable shopping experience for our customers, and we're delighted that you found our service quick, simple, and easy to use. It's fantastic to hear that your phone arrived exactly when expected and that you're pleased with the additional screen and camera protectors.
We take great pride in offering top-notch products and exceptional service, so your satisfaction means the world to us. If there's ever anything else we can assist you with or if you have any questions about your new phone, please don't hesitate to reach out.
Once again, thank you for choosing Mobile Phones Direct. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Alex
Mobile Phones Direct
Updating everything and my order arrived exacly on the time you mentioned. True meaning of best customer care
Date of experience: 02 May 2024
Reply from Mobile Phones Direct Ltd
Good morning, Melody,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Asher
If your phone gets stolen by the courier don't expect MPD to be in a rush to help. Got to wait 14 working days for DPD to do their investigations even though my evidence is clear as day I never received my phone
MPD have lied to us multiple times on the phone saying that a manager would phone us back and look into getting us a replacement sent out asap but no. Hope you know MPD that all my calls are recorded too and I will now be taking this further as you've lied multiple times to fobb me off
Anyone wanting to us this company AVOID
Date of experience: 18 April 2024
Very quick response and keep me in the loop phone arrived next day can't ask for more than that great service
Date of experience: 24 April 2024
Reply from Mobile Phones Direct Ltd
Good morning, Tim,
Thank you for your review! We're thrilled to hear that you had such a positive experience with Mobile Phones Direct and that our quick response and timely delivery met your expectations.
Providing exceptional service to our customers is our top priority, and we're delighted that we were able to keep you in the loop throughout the process. We understand the importance of communication, especially when it comes to something as crucial as receiving a new phone, and we're glad to hear that you found our updates helpful.
At Mobile Phones Direct, we strive to make the purchasing experience as seamless and enjoyable as possible, and it's fantastic to know that we succeeded in doing so for you. Your satisfaction is what drives us, and we truly appreciate your kind words.
If there's ever anything else we can assist you with or if you have any questions about your new phone, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing Mobile Phones Direct. We value your support and look forward to serving you again in the future.
Warm regards,
Alex
Mobile Phones Direct
Don’t order a mobile from this company, ordered an iPhone used for two days then camera stopped working and torch light. Sent it back on the 15th April via recorded delivery, still hadn’t been contacted so called numerous times to be told warehouse still hadn't checked it. Still awaiting my exchanged phone to be sent out, only to be called on 2nd May to say there is damage on the back of the phone. There was no damaged done to the back of the phone before arriving at your testing warehouse, the phone was placed in the same protective packaging it came in when returned. This company has now taken my money and refusing to replace a faulty item. I have the photo of delivery where the phone was dumped on the floor in a pile.
Date of experience: 15 April 2024
Reply from Mobile Phones Direct Ltd
Good Afternoon, Karla,
Thank you for sharing your feedback with us, and we sincerely apologise for the inconvenience you've experienced with your recent order. Your satisfaction is our priority, and we're committed to addressing your concerns promptly.
I'm truly sorry to hear about the issues you've encountered with the iPhone you purchased from us. We understand how frustrating it must be to receive a faulty device, and we apologise for any inconvenience this has caused.
Regarding the damage on the device, we will investigate the matter thoroughly, including reviewing the photos of the delivery and checking with our warehouse team. However, if you believe that the damage occurred during transit, we recommend contacting the courier company to file a claim.
Please rest assured that we take these matters seriously and will do everything in our power to resolve this issue to your satisfaction. Your trust is important to us, and we want to ensure that you receive the quality product and service you deserve.
Once again, we apologise for any inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve this matter.
Warm regards,
Alex
Mobile Phones Direct
Phoned was due to be delivered but I rescheduled to the day after via DPD because wasn’t going to be in. Delivery wasn’t attempted the day after and they sent the phone back to the warehouse. It’s been over a week of calling Mobile Phones Direct who can’t tell me when the phone will be with me or if it has reached the warehouse. Such a nightmare, would have more peace of mind if they could tell something but direct debit set up, upfront £300 taken and no phone yet. Wouldn’t be surprised if this goes on and on
Date of experience: 24 April 2024
Reply from Mobile Phones Direct Ltd
Good morning, Michael,
Thanks for taking the time to leave us a review. I’m really sorry you’re unhappy with your experience with us so far.
I’ve tried to contact you to discuss your experience with us and put things right, however I haven’t been able to reach you.
I am truly sorry to hear that this has happened. I have taken a look into this issue for you, and upon contacting DPD, it has been concluded that your package was returned to our warehouse by DPD due to human error. I can appreciate this was due to no fault of your own, and I can only apologise for the delay and inconvenience this has caused you. Fortunately, your handset has now been scanned into our warehouse, and therefore I have chased our team to ensure this is back out for delivery asap!
To ensure you are at no further loss due to this error, please ensure to let us know when you have been united with your handset and SIM, as we will calculate a full refund for all the time you have spent connected to O2 without your products.
I hope this helps, however if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Best regards,
Asher
Staff couldn’t be more helpful. The young woman took her , recognising me as something of a‘Luddite’ when it comes to IT stuff and guided me through the options, not pushing any higher cost alternatives. Great people to deal with. Well done!
Date of experience: 26 April 2024
Reply from Mobile Phones Direct Ltd
Good afternoon, Daniel,
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Mobile Phones Direct, we look forward to seeing you again in the future.
Best regards,
Asher
This is my 3rd phone I have purchased over the years from mobiles direct. They always have gr8 deals with phone networks. Always cheaper and better contracts available.
Date of experience: 28 April 2024
Reply from Mobile Phones Direct Ltd
Dear Christine,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your iPhone 15! Have a great day!
Best Regards,
Asher
Ordered an 'as new' phone only to have the back glass peeling off. Had to buy a £30 Amazon replacement glass and install it myself as couldn't go without the phone because it would be with then for God knows how long
Date of experience: 03 May 2024
I highly recommend Mobilesphonedirect I’m extremely happy with my last purchase and I have to say is the 7th phone I’m buying from them and is always brilliant.Very quick delivery
Date of experience: 21 April 2024
Reply from Mobile Phones Direct Ltd
Good afternoon, Iulian,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Asher
