28,099 total
Very satisfied with my mobile phone deal with ID mobile. I got a Google Pixel 8 at a very reasonable price with more data than I know what to do with. I am impressed with the coverage that 3 offers, and am with happy with the whole experience of buying through ID mobile. They offered the best deal I could find and give free roaming in Europe which is a real bonus.
Date of experience: 05 April 2024
Having just joined ID Mobile, I am quite impressed with the customer service chat function on their website, pretty much all the customer service agents are well trained, very good at helping customers (well, me at least on several occasions!).
Due to this, another family member has also switched mobile provider and signed up with this company.
The mobile service (believe the telco is Three) is quite good, can even stream Amazon Music in my car just as before with no degradation in quality of service!
Date of experience: 22 May 2024
Went from Orange to EE to Giff Gaff and just felt conned every time I fell for switching.
finally ended up with a proper provider .... iD Mobile.
easy and clean switchover plus a proper signal (even when camping in Wales) and costs me only half of what the others were charging me per month.
iD contacted me last year to say they were dropping the price of my tariff by £1 p/m and doubling the data and suggested I go with that option - never had that before - what a refreshing change.
Got my better half to switch last year too - she was a dyed in the wool total EE supporter for many years till she too saw the light.
Date of experience: 15 May 2024
Very easy to switch over to id mobile.
Great easy to use app, offering great info and control.
No issues with signal and 5g, lighting fast.
My family are gradually switching to id mobile, as their existing contracts expire, with other well known providers.
One very happy customer here!
Date of experience: 21 May 2024
Cheap, very consistent service with high data rates. Some weak signal areas but hardly worth a demote. Better customer service or an email address would be nice but that’s where the money is saved I guess as 60% cheaper than the competition.
Date of experience: 22 May 2024
The monthly cost is very reasonable. The only issue I had is that trying to get hold of a real person to discuss a query with is very difficult. I was struggling with password/ log in and the only way of resolving it would be to leave iD as far as I could see.. frustrated!
Date of experience: 22 May 2024
I've Aways found your company good, but just experienced a blip but you sorted in store once I pointed the problem out.
Date of experience: 17 May 2024
Very pleased with the whole process of switching to ID Mobile, no issues, pleased with the coverage and good value for money.
Date of experience: 27 May 2024
What the company is doing well is that I haven't really needed them so far. Since switching everything is running smoothly without any issues apart from a weak signal more often than expected.
Date of experience: 15 May 2024
I gave 3 stars because I often have a problem getting a signal.
This means that phone calls sometimes drop out, so whilst I like the phone, I cannot rely on the service.
Date of experience: 17 May 2024
Reply from iD Mobile
Hi Susan, we're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area for 3G/4G/5G, both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Please also take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please email us on socialqueries@idmobile.co.uk so we can look into this further for you.
Kind regards,
Ed
No issues, very reasonable price for the plan, free EU roaming and great coverage.
Was with Three until they introduced roaming fees and moves to O2. O2 then put up their pricing so tried ID Mobile. Works perfectly.
Date of experience: 21 May 2024
The staff at ID helped me with the original setup. I have been with ID a number of years they have never let me down. I have Rollover data and a Hotspot facility at a very competitive charge. The app works great for me.
All in all a great experience.
Date of experience: 24 May 2024
The worst network provider ever. Don’t be fooled by the prices and do your own research before considering this provider. The so called “Live Chat” is a joke, the agents cannot answer queries/questions that is presented to them and is equivalent to chatting with a bot. This past two weeks has been a waste trying to get a eSIM with the number I have switched with only to be said that the technical team are working and a shamble date is given only to comeback again with a different issue. There is no other way to a speak to a human other than the live chat.
Date of experience: 17 May 2024
ID mobile offer great packages for phone users at very competitive rates with handsets to match
The only downside is you cannot speak to anyone and when using the option on line to solve problems you seem to go round and round
Date of experience: 21 May 2024
I introduced a friend to ID mobile and they joined but I didn’t get my introduction reward. Checked my account and theirs but no email or confirmation. False marketing so will switch provider once contract up.
Date of experience: 21 May 2024
Reply from iD Mobile
Hi there Paul, sorry to hear you haven’t received your Refer a Friend gift voucher yet. Before we escalate this to the team, please confirm that your friend:
- Purchased their plan directly from iD Mobile
- Entered their account number within 14 days of activation
- Have already paid 2 bills
If you need further assistance and would prefer to email us, then please email us on socialqueries@idmobile.co.uk with further information about your issue and your personal details plus details of the person you referred.
Thank you,
Ed
Great pricing on the SIM only deals.
They also have plenty of packages if you require both Mobile Phone & Sim Card.
Real people offering real deals 24/7 and with customer service there to help if needed.
Date of experience: 23 May 2024
In spite of my clear replies to endless questions (often repeated) I’m still no further forward, but then maybe I’m not telling them the truth. Well let’s just say I will NOT renew my contract in October, but then I probably don’t matter I’m only 1person!!!
Date of experience: 27 May 2024
Hi the phone i ordered is perfect contract with pay monthly is also easy too. App works well n gives me all the info i need. Only issue i have had recently is that when i got my razr 40 there was a deal for bose earbuds i gave all info for this to get these but i havent been given an email and i cant check to see if its been accepted ive had my phone for nearly two months now and have given the right info before the deal was over. It would just be helpful if there was a way to check online also. Thanks.
Date of experience: 16 April 2024
Easy to use and good App, cost is pretty good but coverage not always reliable although 5g is good around where i live.
Big issue for me is that going to India on holiday the cost are high as it falls outside of iD's international calling. Debating now if to cancel and go with a provider that can offer a reasonable cost in India or buy a SIM at the airport.
Date of experience: 21 May 2024
I've rated 3 stars for the simple reason of the terrible signal I'm receiving, it's not just where I live as it's the same everywhere I go, a few of my friends are on ID and they too are having the same issue
I believe its down to 3 mobile services as ID use their signal, 3 have always been a dinosaur in the mobile connection world and probably nothing will ever change
After being with ID for a few years, I'm now considering switching over to another provider
Date of experience: 22 May 2024
Reply from iD Mobile
Hi Anthony, we're sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in the selected area for all of 3G/4G/5G, both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in a selected area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please email us on socialqueries@idmobile.co.uk so we can look into this further for you.
Kind regards,
Ed
