Dabs Reviews

Don’t use this lot. Had to cancel, no refund even with a months notice. So, now I’ll never use them again and I’ll tell others not to use them, an excellent example of how to upset your customer base and all for £100. What would you do that to yourself, makes no sense to me.

Date of experience: 09 September 2022

I haven’t used dabs for some time, but it's now terrible - what's happened? You used to be able to buy individual components to build a computer. Instead the site now provides the normal bland stuff I might find at a highstreet Currys PC world. No doubt the accounting goons at BT didn’t think providing a service and something called consumer choice was profitable enough. So now I have no option, but to look for an alternative I guess.

Date of experience: 06 June 2020

Order made 3 March 2016 but only received one black cartridge - still waiting for 3 high yield colour cartridges and a reply to my query via their online contact form. I'm willing to reconsider this review if they ever bother to get back to me and deliver what I've paid for!!!

Barry Hengist
Croydon

Date of experience: 28 March 2016

I bought a laptop off them in July 15 which now has a fried motherboard so I asked them to honour the guarantee they replied go to HP and get a fault code but check on the guarantee first. Logged in to HP only to find out of guarantee as they bought the laptop in March 2015. Well if this firm thinks im taking this lying down they've another thing coming cos just because they have sold out to BT they still have responsibilities to their past customers so either fix it or see you in court buddies!!
Ged

Date of experience: 02 July 2016

£30 million acquisition of a once much used IT supply company now almost run into the ground it appears. BT share holders must be turning in their stiff suits.
Just like EE and their main services it's another one where the shareholder and executives come first and the customer somewhere way behind.

Date of experience: 13 February 2021

Laptop broke after a week, no customer service from Dabs. Disgusted.

Order No SO05485168
Dabs offered no support and directed me to Dell. We had extreme difficulty making our selves understood by their Indian call centre until we asked for a refund. By that time the touch pad had stopped working after a week and after 3 weeks the battery was not detected, and failing to charge.
Dell then refused the refund saying 3 things needed to be repaired prior to a refund being considered. Dell wanted to talk through and try to fix the problem but only work 9-5 - so no good if you work for a living. Eventually the problems fixed themselves - I can only believe that some software update took effect - after 4 weeks.

Date of experience: 25 April 2016

Items that were allegedly "in-stock" for dispatch within two hours but were not. My order was stuck "in processing" for over a week before dispatch. After long waits on the phone I was told one item was out of stock with no known delivery date so I cancelled it. I was then promised immediate delivery & a follow up email. Neither happened. Then I was told that there was a problem with their computer system which stopped them checking on payment. Again the follow up email or call never happened. Eventually the goods arrived with no explanation of what had gone before --- or indeed apology.
Certainly not a company to use if you have an urgent requirement.

Date of experience: 28 March 2016

I ordered a laptop, and one of the listed features was a Fingerprint reader. The laptop supplied did not in fact have this feature. I wasted a couple of hours in having to contact the manufacturer, then sort out a return with Dabs. I wasn't compensated. The office software I bought with the laptop is now sitting around unusable with the subscription having begun... The search for another laptop begins, ideally without the involvement of Dabs or Lenovo (Lenovo were mightily unhelpful, to the point of rude)

Date of experience: 07 March 2016

Sent high value items unsigned for, the. Took 4 days to initially acknowledge the issue, and then nothing for 7 days and I am still waiting.

On what planet should it take 3 days to respond to an email when you offer it as a main point of communication for customers.

Date of experience: 09 March 2016

I have contacted Dabs on a couple of occasions via the my order page on their website however I am yet to receive a reply or even a confirmation , I feel they may be stalling as I am requesting that I exercise my statutory rights.

Disgruntled customer
Andy

Date of experience: 23 July 2016

First time i ordered from this site, i paid for saturday delivery and it turned on on the monday at a collection shop and not my house, then was told to go pick it up from teh collection point even though it wasnt near my house and they didnt care that it was 2 days late and not actually delivered to the correct address!. Second time i order (i was a fool to go with this company again)a very expensive headset from them and pay for next day delivery as i need them urgently and it turns up on time however its faulty! worst company ive ever used! and cant even return the faulty goods as it has to be returned via the manufacturer! so they just take your money and fob you off.

Date of experience: 22 March 2016

I've been buying computer parts from Dabs for about 15 years and have never had any problems with them. They always deliver when they say they will and everything arrives well packaged and in perfect condition.

I'm not loyal though - I'll shop around, but Dabs are often the lowest price for most items I'm searching for.

Date of experience: 16 March 2016

I bought a Toshiba SSD drive to replace the slow magnetic disk in my Samsung laptop. The SSD arrived quickly. Toshiba use NTI Echo 3 software to create an image on the new drive. The SSD drive is connected to a USB2 port and formatted the new drive correctly but failed to recognise the SSD during the reboot procedure. I tried this with all settings but the same result - 'Unable to find target drive' message.

I phoned Dabs for advice and after some delay whist the operator got to the right place in her CRM system was transferred to their Technical Support. These guys seemed not to understand what I was trying to do and went off into a backup and restore fantasy land of their own invention. Their other suggestion was that I talk to Toshiba, so I ended the call.

My solution was to use AOMEI Partition Assistant which worked first time.

Date of experience: 09 April 2016

Took over a week to dispatch due to an item being out of stock. Couldn't modify the order in the meantime due payment being via Paypal, so they said. No information volunteered via email or text, I had to call several times to get updates. Great in all other aspects, but could do better in this area.

Date of experience: 20 March 2016

I run a busy computer company and ordered from DABS after a fortnight we became aware that the delivery had not been made so we contacted DABs to enquire Why. To be told we are waiting for some mouse to come in. Now we only ordered the mouse for stock and didn't really care whether they came at all but the main bulk of the order was for three different clients. What annoyed me most no-one from DABs was bothered enough to contact the company to tell us The woman I spoke to told me the mouse was on back order and was expected sometime next month, then after some persuasion she offered me a £10 voucher which has yet to turn up the order was in excess of £100
After the phone call the delivery arrived next day but obviously minus the mouse.

Date of experience: 12 March 2016

This is the first item I've purchased from Dabs in a long time. Now I remember why! My recent purchase was an AMD APU which is a delicate piece of electronics. It was in it's retail box (which gives no real protection) and posted by Dabs in a plain grey plastic bag with no outer box or padding of any kind. Really disappointed as I trusted Dabs to be a good company. I don't think I'll be back in a hurry!

Date of experience: 03 April 2016

had a good choice of monitors and adapter cables.
Dabs needed to be contacted as the order seemed to have stalled.
Even after 'prodding' the order via the help desk the order took a few more days to arrive.
However, on receipt of my order, they were well packaged and labelled.
The Dell monitor just plugged and played. Excellent.
overall quite satisfied.

Date of experience: 27 March 2016

Placed an order with dabs. Received acknowledgement email without any reference to the fact that the item would be out of stock for a month. It was only when I chased the order that I found out about the delay. I cancelled the order, but did not even get an email confirming tyhe cancellation.

Date of experience: 04 April 2016

Purchased a router and my order seem to go through perfectly. It said it was "processing", no delivery estimation or further emails were received until the item was dispatched and this was a week later. Good prices and quality products from what I've seen. Only their communication lets them down.

Date of experience: 06 April 2016

I bought a HP 250 G4 for use with Fedora Linux. Unfortunately the wireless card doesn't work out of the box. It seems that it's possible to get it working with some effort.

It's a shame that Dabs (and HP) don't provide more information about compatibility of hardware with OSs other than Windows.

Date of experience: 13 April 2016