Axminster Tools Reviews

93,678  Excellent
TrustScore 5 out of 5

4.8

In the Tool shop category

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Reviews4.8

93,678 total


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Rated 5 out of 5 stars

GASPING CAPERS

Was in search of a good Q respirator Axminister came to mind wonder ? ho ho look no further went ahead as usual and purchased a APF 10 EVOLUION. ASs always order tues got it 24 hrs later which doesn't come to any surprise. had a Q SOLVED same day MANY thanks for that. well packed on delivery. Well done to all at Axminister's at least we can rely on you for true professionalism.

Date of experience: 23 May 2024


Rated 5 out of 5 stars

An excellent experience from Axminster…

An excellent experience from Axminster tools. They keep you informed about your order and try to deliver it very quickly. I have never had any problems with this company and would recommend them throughly. They have a fantastic selection of products.

Date of experience: 20 May 2024


Rated 5 out of 5 stars

On my recent visit to your Warrington…

On my recent visit to your Warrington branch to purchase some pen parts, your assistant gave me excellent customer service. In the fact that I wanted to replace a pen refill with one that didn’t work from new and he did so without quibble.

Date of experience: 22 May 2024


Rated 5 out of 5 stars

Excellent service

Excellent service and assistance by the in store sales team making the choice easy. Delivered as promised on the day advised and placed into garage by driver many thanks to all involved

Date of experience: 22 May 2024


Rated 3 out of 5 stars

AW1400ss spindle sander

Heavy device, which is appreciated. Bought in the Netherlands, unfortunately a UK plug. No problem, just not handy. The user manual does not mention the mounting of the toolholder for the table inserts on the sides. Screws for the plate holders are too big, one broke off. Furthermore a smooth working sturdy sander, love it. Sanding paper ordered in the UK was delivered very quick, couple of days.

Date of experience: 24 May 2024


Rated 5 out of 5 stars

Parcel non-delivery

Having ordered a set of pen jaws and paying for DPD to deliver the follwing day due to it being a Bank Holiday weekend, when the parcel did not arrive I contacted Axminster on the Tuesday following. Axminster customer services contacted DPD, who had no idea where the parcel was, and immediately sent another set and refunded the postage. That is what I call service.

Date of experience: 23 May 2024


Rated 5 out of 5 stars

Excellent as always

Excellent as always
Every time I use Axminster it's an excellent experience... BUT... I never use them as my first port of call, and for the life of me, I don't know why.

Date of experience: 23 May 2024


Rated 5 out of 5 stars

Excellent - as you would expect from Axminster Tools

Excellent. Very pleased with the items I purchased. Very well built and have only used them for 10 minutes so it’s only a review after a short time . Very heavy grinder , easy to assemble, large grinds wheels . The only negative thing is the tool rest isn’t laying at true square to the oxide wheels . This is the only criticism. Delivered on time , well packaged and great communication. Highly recommended

Date of experience: 20 May 2024


Rated 5 out of 5 stars

Perfect Fulfillment

Products arrived perfectly packed and free of freight damage. Was also surprised by the quick transoceanic delivery. Box contents were exactly as ordered.

Date of experience: 21 May 2024


Rated 5 out of 5 stars

High quality products at a reasonable price

Yes, they're not cheap, but reviews of cheap metre rules invariably complain about their quality, so avoid the mistakes of others and choose something worth buying. Full marks for getting it, and the cutting mat, delivered to me in a perfectly flat state - again, no money is saved if the rule is bent, and trying to make accurate cuts on a creased mat is impossible. All told, highly recommended.

Date of experience: 15 May 2024


Rated 5 out of 5 stars

Good quality products

I have been buying tools from Axminster tools for over 30 years now and during that time I have had no reason to fault their products. The service that they give from ordering to technical help is very good.

Date of experience: 21 May 2024


Rated 5 out of 5 stars

Great quality tool

Great quality tool. Had a slight issue which was swiftly sorted out by Amanda in customer services. Excellent service.

Date of experience: 21 May 2024


Rated 5 out of 5 stars

I recommend Axminster Tools

Nice tools, quick delivery within 4 days to Switzerland, shipping and tax in total amount, no extra fees on delivery, I will definitely order again!

Date of experience: 24 May 2024


Rated 3 out of 5 stars

The packaging was totally inadequate

The items I ordered met my expectations. However, the packaging was totally inadequate. The box was of very thin corrugated cardboard partly folded over only and not glued. The package arrived split open and in a thick Royal Mail bag. The tin of the Machine Wax was slightly damaged.
The total cost of the order was over £80 and comprised 2 heavy steel items plus the tin of wax, so why was such poor packaging used?

Date of experience: 22 May 2024

Reply from Axminster Tools

Good morning
Thank you for your review. Please accept my apologies for the inconvenience this may have caused.
I will email you privately to see how we can resolve your enquiry.
Kind regards
Hilary
Customer Support