TWG Replacement Warranty with Aliexpress

TWG Replacement Warranty with Aliexpress

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 2, 2016 at 11:46 am #48622
    Max
    Participant
    • Posts: 5

    Hello everyone,
    I want to inform you about what it seems to me to be a kind of a scam with TWG and Aliexpress.

    I’ve bougth a Ulefone on Aliexpress with one year replacement warranty (managed by TWG). After few weeks the phone stopped working so I’ve requested the warranty service. I was told to ship the phone to a spanish wharehouse and so I did. After few days they told me that the phone was, actually defective, but, because they did not have any replacement they informed Aliexpress to refund me.

    Until today that did no happen. I’ve contacted Aliexpress customer support already 5 times, and the worst thing is that they do not have any idea what TWG is. I’ve explained them everything in detail many times, with screen shots of emails etc. Nothing changed so far.

    Every time I contact TWG they give me the same answer “WAIT PATIENTLY”

    Looking around on the internet I’ve found that this same issue is happening to other people too.

    Did any of you had similar issues with TWG / Aliexpress?

    October 30, 2016 at 5:19 pm #56129
    Frances
    Participant
    • Posts: 1

    Hi, did you get your refund?

    November 15, 2016 at 6:17 pm #56982
    Mat
    Participant
    • Posts: 1

    Hello,
    I’m exactly in the same situation since the 15th of September. Did you have any news from TWG or AliExpress because I don’t know what to do.

    Thanks you

    March 25, 2017 at 12:14 pm #63966
    Tounus
    Participant
    • Posts: 1

    Dear Max,

    Did you resolve this matter ?

    I’ve the same pb : waiting for a refund since February…

    Every day, i tchat with AliExpress Customer agents, every day they promise to escalate and ask me for waiting 2- 3days… Every day, I have to repeat ’cause they don’t have any info …

    Every day, i sent mail to warrantty, every day they answer to wait patiently, as you, 2-3 days

    A scam, nothing else. We don’t have choice than buying this f***** replacement warranty. They answered no same available although i found in 3 shops, and the 1st seller have the same in warehouse and had never been contacted by AliExpress …

     

    So, be careful before ordering a smartphone in AliExpress : prices are good, deliveries fast …. but a poor customer service which only repeat sentences marketing and a disastrous warranty which lies

    March 25, 2017 at 12:34 pm #63968
    Max
    Participant
    • Posts: 5

    Hello,  yes after two months and many chats with customer service I’ve finally got full refund + 5$ on aliexpress pocket.  So as a credit to use to buy on the platform.

    It takes some time you have to stress customer service,  especially because most of them do not even know how the warranty service works and they use to make stupid questions like “did you contact the seller?”.  So I had to explain them how this is supposed to work at then end.
    Regards
    Max

     

    May 8, 2017 at 9:37 am #66661
    sportnok
    Participant
    • Posts: 151

    Just to add some information about the warranty.

    Enquiries to:

    [email protected]

    pdf of the general terms:

    https://www.thewarrantygroup-cares.com/aliexpress/servlet/servlet.FileDownload?file=015d000000APQpmAAH

    The individual countries terms.

    https://www.thewarrantygroup-cares.com/aliexpress/ConsumerTC?language

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